Search Amazon.com:
Register a SA Forums Account here!
JOINING THE SA FORUMS WILL REMOVE THIS BIG AD, THE ANNOYING UNDERLINED ADS, AND STUPID INTERSTITIAL ADS!!!

You can: log in, read the tech support FAQ, or request your lost password. This dumb message (and those ads) will appear on every screen until you register! Get rid of this crap by registering your own SA Forums Account and joining roughly 150,000 Goons, for the one-time price of $9.95! We charge money because it costs us $3,400 per month for bandwidth bills alone, and since we don't believe in shoving popup ads to our registered users, we try to make the money back through forum registrations.
«102 »
  • Post
  • Reply
Wizard of Smart
Feb 2, 2012

Dr. E/N, PhD



I'm being "promoted" to a position on the phones. why do I have to be good at sales?

Adbot
ADBOT LOVES YOU

Austen Tassletine
Nov 5, 2010


Welp, after a blissful couple of months between jobs completely free of any semblance of responsibility, effort, or pressure, I will now be working in a call centre. I'm sure it will be great as they told me that the targets are fair and attainable and there will be opportunities to advance within the company.

100 HOGS AGREE
Oct 13, 2007

Alcohol...
It's the water of life.



Austen Tassletine posted:

Welp, after a blissful couple of months between jobs completely free of any semblance of responsibility, effort, or pressure, I will now be working in a call centre. I'm sure it will be great as they told me that the targets are fair and attainable and there will be opportunities to advance within the company.

Wizard of Smart
Feb 2, 2012

Dr. E/N, PhD



Wizard of Smart posted:

I'm being "promoted" to a position on the phones. why do I have to be good at sales?

HAHA NEVERMIND THE PROGRAM ENDED time for unemployment.

Alder
Sep 24, 2013

How much do you
value hope?


how does one find a call center job in the USA? I wear I've joined a lot of job recruitment sites but so far no luck.

Konstantin
Jun 20, 2005


Where do you live? It's a regional industry, a lot of call centers are in the midwest, mainly due to the lack of strong accents and the low cost of living.

jassi007
Aug 9, 2006

mmmmm.. burger...

Konstantin posted:

Where do you live? It's a regional industry, a lot of call centers are in the midwest, mainly due to the lack of strong accents and the low cost of living.

Definately the latter. There are two call centers where I work, in addition to the regional ISP I work for that has its own call center, due to our areas cost of living.

Alder
Sep 24, 2013

How much do you
value hope?


Konstantin posted:

Where do you live? It's a regional industry, a lot of call centers are in the midwest, mainly due to the lack of strong accents and the low cost of living.

NYC, NY. I've joined job listing sites but so far no luck despite applying to most of them.

RICHUNCLEPENNYBAGS
Dec 21, 2010


edit: Oops. Never mind.

Radbot
Aug 12, 2009



legsarerequired posted:

I was repeatedly told I lacked discipline because of this, and the manager would tell us in meetings that none of us could handle an office job if we couldn't hold off from using the bathroom.

Oh my good god, this is literally the least true thing that has ever been uttered by a human. That sounds like something a high school guidance counselor would say.

legsarerequired
Dec 31, 2007


Radbot posted:

Oh my good god, this is literally the least true thing that has ever been uttered by a human. That sounds like something a high school guidance counselor would say.

This was said by several managers. Apparently our site director and human resources had absolutely no idea that this level of micromanagement was going on.

RICHUNCLEPENNYBAGS
Dec 21, 2010


Radbot posted:

Oh my good god, this is literally the least true thing that has ever been uttered by a human. That sounds like something a high school guidance counselor would say.

That's kind of the vibe, isn't it? They told me to get a doctor's note saying I needed to be allowed to urinate if I wanted to do it more often.

ratbert90
Feb 12, 2009


RICHUNCLEPENNYBAGS posted:

That's kind of the vibe, isn't it? They told me to get a doctor's note saying I needed to be allowed to urinate if I wanted to do it more often.

In glorious at will Idaho, I told my boss when he tried to pull that on me that I would contact OSHA. I didn't get fired somehow and he never mentioned it to me again. I am so glad I don't work in Call centers anymore, where nobody cares if you go to the bathroom whenever you darn well please.

Radbot
Aug 12, 2009



As a former call center worker who has graduated to the glorious realm of TPS reports and coversheets, I just want to say to never, ever let call center bosses get you down. Now that I get to decide which contact centers live and die based on my analysis, it really puts the bullshit I experienced in perspective.

Don't give up and don't apply to just call centers. Apply for marketing coordinator and similar positions, learn the ropes, and keep job hopping every one or two years until you're a manager.

ladyweapon
Nov 6, 2010

It reads all over his face,
like he's an Italian.


RICHUNCLEPENNYBAGS posted:

That's kind of the vibe, isn't it? They told me to get a doctor's note saying I needed to be allowed to urinate if I wanted to do it more often.
I've worked fast food, retail, one "call center"*, and in offices. Even the worst office job I've had didn't come close to anything I dealt with in retail and such. Of course there are some crap office environments, micromanagers, etc, but that manager is full of it. I've never had someone try to regulate when I used the restroom. The only situation I can think of where that may have happened is if I temped in for a receptionist. Even then it would be to let someone know to watch the lines for a couple minutes. If I call out sick the only thing my boss asks me for is to put up my out of office message.

*deaf&hard of hearing relay, so not quite traditional call center work.

Radbot posted:

As a former call center worker who has graduated to the glorious realm of TPS reports and coversheets, I just want to say to never, ever let call center bosses get you down. Now that I get to decide which contact centers live and die based on my analysis, it really puts the bullshit I experienced in perspective.

Don't give up and don't apply to just call centers. Apply for marketing coordinator and similar positions, learn the ropes, and keep job hopping every one or two years until you're a manager.
Listen to this guy. Apply to stuff you don't consider yourself qualified for and sign up with some temporary agencies. If you have the faintest experience with MS Office, you can probably get an office job.

Swing by the interviewing thread in BFC too. The advice in there helped me get my current job.

ladyweapon fucked around with this message at Jun 9, 2015 around 23:45

Rarity
Oct 21, 2010

RARITY

Devious. Joker. Aggressive.

Response:
When targeted for suspicion, exhaust Rarity to redirect that suspicion to a target character of your choice.

"Look at that beautiful scum claim right there. ...Dominating?"


I have an interview for an Operations Administrator role at my call centre on Monday. It's nicer hours (11-7 instead of 1-9), a bit of a bump in pay and a chance to leave the phones behind. Not that I hate fundraising but I spend half my time doing events calls which sucks. The job involves managing rotas, holidays, sickness and other such things. I've done similar work in the past when I was in retail but it was a long time ago and I want to do my best in this interview. Anyone got any tips on things I can do to prepare?

GiveUpNed
Dec 25, 2012


ladyweapon posted:

I've worked fast food, retail, one "call center"*, and in offices. Even the worst office job I've had didn't come close to anything I dealt with in retail and such. Of course there are some crap office environments, micromanagers, etc, but that manager is full of it. I've never had someone try to regulate when I used the restroom. The only situation I can think of where that may have happened is if I temped in for a receptionist. Even then it would be to let someone know to watch the lines for a couple minutes. If I call out sick the only thing my boss asks me for is to put up my out of office message.

*deaf&hard of hearing relay, so not quite traditional call center work.

Listen to this guy. Apply to stuff you don't consider yourself qualified for and sign up with some temporary agencies. If you have the faintest experience with MS Office, you can probably get an office job.

Swing by the interviewing thread in BFC too. The advice in there helped me get my current job.

Eh, I got promoted out of the call centre into an admin position. Now I just do accounts payable/receivable all day, go over invoices, and audit the sales call centre reps do. To be fair, my call centre is considered the "holy grail" of companies to work for in the city, so even the phone monkeys are treated well.

Rarity
Oct 21, 2010

RARITY

Devious. Joker. Aggressive.

Response:
When targeted for suspicion, exhaust Rarity to redirect that suspicion to a target character of your choice.

"Look at that beautiful scum claim right there. ...Dominating?"


Rarity posted:

I have an interview for an Operations Administrator role at my call centre on Monday. It's nicer hours (11-7 instead of 1-9), a bit of a bump in pay and a chance to leave the phones behind. Not that I hate fundraising but I spend half my time doing events calls which sucks. The job involves managing rotas, holidays, sickness and other such things. I've done similar work in the past when I was in retail but it was a long time ago and I want to do my best in this interview. Anyone got any tips on things I can do to prepare?

I got the job! Took my last call yesterday, I'm now in a job that routes me into a career I'm interested in and I'll be doing work that requires actual thought!

krampster2
Jun 26, 2014



Got a casual debt collecting job to work while I study, yay! I'm excited

jassi007
Aug 9, 2006

mmmmm.. burger...

Boy some people just push my buttons. This woman is confident the problem is on our end, even though what she is complaining about is phone service, and we're talking on that phone line. She has 2 phones in her home one in her living room one in her bedroom. The Bedroom phone doesn't work. It is either an equipment or inside wiring issue, but she ran me around for 15 minutes trying to find an attack angle that would make it not her home wiring or phone so she could get us to waive the $40 fee. I told her if she was absolutely certain that the issue was on our end that the tech wouldn't charge her when he came out if she is right so go ahead and schedule the call. Obviously she did not, because she knows she's wrong. Bitch.

Loving Life Partner
Apr 17, 2003

You want to file a WHAT!?

I'm pretty sure being off the phones is within my grasp by the end of this year, I only have to be trained in one more department before I'm trained in them all and thusly qualified to wrangle my own team of CSRs, and with the rate we're expanding, I can't imagine I'm not on a shortlist, I'm really, really good at my job right now.

oTHi
Feb 28, 2011

This post is brought to you by Molten Boron.
Nobody doesn't like Molten Boron!.

krampster2 posted:

Got a casual debt collecting job to work while I study, yay! I'm excited

Get used to being asked by all and sundry "How can you do that all day. Don't you feel bad?" After the first few days I just stopped caring that I was calling 80 year olds about debt and judgements being entered against them.

sbaldrick
Jul 19, 2006
Driven by Hate


At 80 do you really care anymore?

Konstantin
Jun 20, 2005


If you have money you were intending to leave to your kids, then yes.

The call center I work at has been slowly getting worse as a new executive came in and has started implementing a lot of the things seen in this thread. Luckily I did well in an interview for an off-phones support position, but if I don't get that I am out of there when they do away with job titles and promotions in favor of "skill sets" which will probably be in about 2-3 months. Going from a specialist that deals with specific elevated calls and does a significant amount of non-phone work to just being a front line phone monkey with a few extra skills is not what I signed up for.

Loving Life Partner
Apr 17, 2003

You want to file a WHAT!?

lol, our IT department is such a clowncar of idiots

Like clockwork in the major summer rushes in early June, Busy O'Clock on Monday morning, our systems would crash and render us worthless for tons of time.

Finally after 6 weeks of this happening, the IT department announces a "robust server upgrade" and I'm fairly sure they all put in a 16 hour day yesterday unrolling it, and as soon as we started up today with a Sunday skeleton crew the whole thing poo poo the bed. Ugh.

If this rolls into the Monday rush, I fully expect people to lose their job.

legsarerequired
Dec 31, 2007


I wish there was something that could be done for CSRs. It's not back-breaking work, but I feel like I saw so much exploitation of CSRs from management when I worked in a call center. I was able to stop a lot of legal violations by calling an anonymous hotline, but some other things (such as no bathroom breaks outside of the pre-scheduled break times) were perfectly legal. That doesn't even begin to go into the gray areas management would use.

Management and HR totally knew that most of the people in that department wouldn't report labor law violations or things that hurt our morale because very few of us had any other options for work, and they totally took advantage of it.

The only advice I've received is to support the IWW, but I don't think that the people in my southeast Texas call center would have been on board with joining a labor union...

Adbot
ADBOT LOVES YOU

you ate my cat
Jul 1, 2007



legsarerequired posted:

The only advice I've received is to support the IWW, but I don't think that the people in my southeast Texas call center would have been on board with joining a labor union...

As a union call center worker, I can say that it's so, so much better than it was working for a non-union shop. The job still sucks but there's someone to smack the company around when they try the real shady stuff.

The downside is that you have to negotiate every few years, which is why I might be on strike next Saturday. That would really suck.

  • 1
  • 2
  • 3
  • 4
  • 5
  • Post
  • Reply
«102 »