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SiGmA_X
May 3, 2004
SiGmA_X

Inspector Hound posted:

On the website you can see what movies have subtitles on what language by putting your mouse over "browse" and clicking Captions and Subtitles or something like that, it brings up a moderately easy to navigate page that lets you arrange movies by desired subtitle language (but nothing else, Merry Christmas non English speakers).

The dirty truth is that Netflix gives a bag of money to the distributor, the distributor may or may not ask what version of the movie or show Netflix wants (including subtitles, that scene you swear you remember but isn't in Netflix's copy, and rarely even letterbox vs pan and scan) and even if they do Netflix usually just says "eh whatever you got" unless people make a huge stink. This is why the anime was switching crazily between all dubs and all subs a while back. It's getting a little better, they claim all their content has at least English subtitles, but I got calls from Spanish speakers, French, Arabic, even a bunch of requests for Tamil audio and subtitles, and I don't see that happening until someone in the chain goes "oh, its the internet. Shouldn't we have all languages available for at least subtitles?"

You'll also notice there's no Spanish language customer service number. For the longest time, if you didn't speak English Netflix just wouldn't help you, even if the agent you got spoke Spanish (or whatever language). We couldn't even transfer to the call center in Mexico. Before I left, we finally got a number that we could give to people, in English. But we couldn't transfer them and it wasn't 24/7.

Basically I wouldn't hold out for those Tamil subtitles.
I was fired from Netfucks I think 3yrs ago today. That was a good day! It was a horrid place to work. Talk about a corporate overlord who hates you..

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Eschatos
Apr 10, 2013

I am a banana of knowledge blazing out across a black sea of ignorance.

I got an email today asking if a certain salary(higher than current pay, minus the potential bonus) would be acceptable. Not an offer, but for the first time in months I'm not hoping to get hit by a bus on the way to work. Please be legit. I can't handle getting yelled at because people can't manage their data usage or broke their phone for much longer.

jassi007
Aug 9, 2006

mmmmm.. burger...

Communication between agents and management is the reason most call centers are awful.

Example. Our software we use for customer accounts. Back in March they announced a new features, a call wrapup dialog that would pop when exiting an account so we can document the call. We have been doing a form of this for years but manually. The problem is some agents "forget" so they never really get the data they want. Making this a metric they track etc has never really improved the situation, so they decided to institute an automated system. Sounds reasonable, but it doesn't work.

Issue 1. Sometimes you open an account that you aren't really working with, put in an address, it pops 3 matches, 2 are old closed accounts, 1 is the one your looking for. So you might open 3 accounts to find the one you want.

They "fixed" this issue by making the wrap screen only pop if something is changed on the account.

Issue 2. I don't change things on accounts regularly. We're an ISP, we do support. Rebooting a router or changing an email password doesn't require an account change.

So I mentioned this stuff a month before it went live, back in March. Come April, low and behold all the problems I mentioned have come true. After being overwhelmed by confused agents, the software was reverted for more development. 4 months pass. It is back, with nothing fixed. We got an email that tells to "just go change something then change it back to make the wrap screen pop up." This place is so stupid.

There are a few practical fixes imo, 1. have it pop all the time and just add a "wrong account" button that agents can use to exit an account if they pull it up in error. 2. add a manual wrapup button to the interface to force the screen if it doesn't automatically come up.

Volume
May 2, 2008

Riots Cure Cops


krampster2 posted:

Have worked 2 days now in my new job, today I got swore at for the first time, yay! Some gent called me a gently caress wit which I don't think is very nice or accurate but that's okay. Also had to collect debt from a Vietnam vet and deal with a mother crying about her dead daughter I was trying to contact



I have to collect from a blind woman. A week before I called her she had a stroke. Couldn't deal well. Had her make get her sister an authorized user. I called her sister did my little talk but gave the sister the number to call to discharge the loan via disability.

I followed up today. She had another stroke and is in the hospital again. Sister couldn't remember the social so I couldn't tell her anything to help. Told her to find the social so "we can find a solution"

First call with the sister she mentioned her son takes care of her stuff mainly. Gonna see if we can't make him authorized to start the discharge steps

Colonel J
Jan 3, 2008


I once had a veryold and frail sounding woman ask for an account cancellation. I argued with her a bit because thats what we have to do (she had a pending balance, a contract, the works). Eventually she broke down in tears and told me she had cancer and had a few weeks to live. I never felt grosser. God I hated working there...

GiveUpNed
Dec 25, 2012


Should I take a job back on the phones? I'm currently an office/finance admin at an ISP. I was promoted here from Tech Support. However, Business Tech Support is hiring. I was told to consider it. I'll keep my same Mon - Fri schedule with holidays off, but I'll be taking calls again.

However, it's considered to be a stepping stone to network operations, which is where I want to be. I'm just not sure if I can deal with talking to customers again. My current role has no upwards mobility.

RICHUNCLEPENNYBAGS
Dec 21, 2010


GiveUpNed posted:

Should I take a job back on the phones? I'm currently an office/finance admin at an ISP. I was promoted here from Tech Support. However, Business Tech Support is hiring. I was told to consider it. I'll keep my same Mon - Fri schedule with holidays off, but I'll be taking calls again.

However, it's considered to be a stepping stone to network operations, which is where I want to be. I'm just not sure if I can deal with talking to customers again. My current role has no upwards mobility.

Why don't you look at another company? No need to wait for your current place to throw you scraps.

GiveUpNed
Dec 25, 2012


RICHUNCLEPENNYBAGS posted:

Why don't you look at another company? No need to wait for your current place to throw you scraps.

Because there isn't anything better atm. I get 3-4 weeks of paid vacation, full medical/benefits, a pension, and other goodies. To be looking for something else, I need to have more work experience and certs.

RICHUNCLEPENNYBAGS
Dec 21, 2010


GiveUpNed posted:

Because there isn't anything better atm. I get 3-4 weeks of paid vacation, full medical/benefits, a pension, and other goodies. To be looking for something else, I need to have more work experience and certs.

To be getting something else maybe you do but to be looking you don't need anything.

Business might be less miserable than consumer but if I were you I wouldn't want to go back to the phones.

GiveUpNed
Dec 25, 2012


RICHUNCLEPENNYBAGS posted:

To be getting something else maybe you do but to be looking you don't need anything.

Business might be less miserable than consumer but if I were you I wouldn't want to go back to the phones.

Should I go to dispatch? You only call customers if the tech missed the appointment, or if we have to rebook. The downside is you're on a 8 week schedule rotation including public holidays and weekends.

jassi007
Aug 9, 2006

mmmmm.. burger...

GiveUpNed posted:

Should I go to dispatch? You only call customers if the tech missed the appointment, or if we have to rebook. The downside is you're on a 8 week schedule rotation including public holidays and weekends.

So you'd be in a position where every customer you call is going to be pissed off, and you'd work weekends and holidays. Sounds like poo poo.

GiveUpNed
Dec 25, 2012


jassi007 posted:

So you'd be in a position where every customer you call is going to be pissed off, and you'd work weekends and holidays. Sounds like poo poo.

My decision is honestly financial. I'll get a 5K raise by taking either Dispatch or Business Tech Support. Right now I just audit sales processes/equipment financing/contracts. It sounds fancy, but I feel I'm not properly compensated for my responsibility level. At least with Business Tech Support I'll keep my current schedule.

jassi007
Aug 9, 2006

mmmmm.. burger...

GiveUpNed posted:

My decision is honestly financial. I'll get a 5K raise by taking either Dispatch or Business Tech Support. Right now I just audit sales processes/equipment financing/contracts. It sounds fancy, but I feel I'm not properly compensated for my responsibility level. At least with Business Tech Support I'll keep my current schedule.

I get it, but I guess if you are gung ho about getting back on the phones to get a raise inbound commercial support sounds better.

GiveUpNed
Dec 25, 2012


jassi007 posted:

I get it, but I guess if you are gung ho about getting back on the phones to get a raise inbound commercial support sounds better.

I'm not gung ho about going back on the phones - I hate talking to customers. However, money talks. A 5K raise is significant enough for me to seriously consider it.

cumshitter
Sep 27, 2005


$5K is ~$2.40 extra per hour before taxes so consider whether that's worth hating your job.

You can always apply elsewhere on the clock at your current position.

GiveUpNed
Dec 25, 2012


cumshitter posted:

$5K is ~$2.40 extra per hour before taxes so consider whether that's worth hating your job.

You can always apply elsewhere on the clock at your current position.

The issue is my upwards mobility in my current position is nil. Commerical tech support is respected in my company. The next step from Biz TSR is commercial tech or Network Operations/Analyst.

jassi007
Aug 9, 2006

mmmmm.. burger...

GiveUpNed posted:

The issue is my upwards mobility in my current position is nil. Commerical tech support is respected in my company. The next step from Biz TSR is commercial tech or Network Operations/Analyst.

How long do you anticipate being stuck in a position you don't like until you can get promoted? Is $2.40 an hour going to be worth X years of working in a position you do not like?

GiveUpNed
Dec 25, 2012


jassi007 posted:

How long do you anticipate being stuck in a position you don't like until you can get promoted? Is $2.40 an hour going to be worth X years of working in a position you do not like?

Probably 1-2 years before the position I want becomes available.

RICHUNCLEPENNYBAGS
Dec 21, 2010


GiveUpNed posted:

Probably 1-2 years before the position I want becomes available.

I know you're convinced you're underqualified for the jobs you want and everything but I honestly think getting out there and trying to apply for some jobs at other places is a better plan than two years of call center work when you have a non-call center job that pays only a little less. I couldn't make it one year working at a call center, personally.

GiveUpNed
Dec 25, 2012


RICHUNCLEPENNYBAGS posted:

I know you're convinced you're underqualified for the jobs you want and everything but I honestly think getting out there and trying to apply for some jobs at other places is a better plan than two years of call center work when you have a non-call center job that pays only a little less. I couldn't make it one year working at a call center, personally.

The job market is really bad in my Canadian city. My admin department has an opening and we received 150+ applicants for one position.

DariusLikewise
Oct 4, 2008

You wore that on Halloween?


GiveUpNed posted:

The job market is really bad in my Canadian city. My admin department has an opening and we received 150+ applicants for one position.

I'm going to hazard a guess that you work in the Call Centre I used to and unless things have changed Business Support was pretty much a dead end due to the fact that it's still an emerging part of that company and nothing you do there will get noticed. Everyone I've known that has made it to Network Ops has gone to the RAC first(if I'm right you'll know what this is)..

EDIT: Actually I talked to you earlier in this thread so all of this applicable.

GiveUpNed
Dec 25, 2012


DariusLikewise posted:

I'm going to hazard a guess that you work in the Call Centre I used to and unless things have changed Business Support was pretty much a dead end due to the fact that it's still an emerging part of that company and nothing you do there will get noticed. Everyone I've known that has made it to Network Ops has gone to the RAC first(if I'm right you'll know what this is).

The exact same one. I'm an Admin in TechOps, not the Call Center, even though we audit some sales processes. RAC/business installer is where I want to go. My buddy told me RAC has hired from Business TSR.

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RICHUNCLEPENNYBAGS
Dec 21, 2010


GiveUpNed posted:

The job market is really bad in my Canadian city. My admin department has an opening and we received 150+ applicants for one position.

Yeah, every job gets a gazillion applicants but most of them are total trash. What have you got to lose?

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