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RICHUNCLEPENNYBAGS posted:This arrangement has to be illegal, man. If you're salaried they have to give you your full salary if you show up even one day. Also there are standards on the types of work that can be salaried and the minimum level of pay Call centers having illegal employment practices is so common as to be almost unremarkable, unfortunately.
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Jun 22, 2013 10:33
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My job is with a university. It's basically completely disabused me of any ideas about the value of higher education I might have had to spend my work shifts talking to students and faculty. Oh, you've called us 20 times in the last month, including three times in a two-day period, to ask how to change column widths in Excel? Clearly you're in the right place.
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Jul 6, 2013 15:33
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Aerofallosov posted:Yup. I worry and wonder how some of these folks got/are here. Having to read to a Literary MA is a very strange experience. I once had to explain the concept of email forwarding to somebody that our accounts system assured me was a Computer Science professor. Surreal. Also one guy used to call in ALL THE TIME and was not literate- like, he could get by, but would only answer vaguely about what an error message, for example, said, and if you asked him for the exact text, you could hear him sounding it out. "You cuh-could not be ah-auth- then-tic-cat. Puh-ple-please try agin. Again." I mean, don't get me wrong, I am totally sympathetic to the fact that illiteracy happens, and I really want that guy to get help, but law school is not where you get that help.
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Jul 6, 2013 21:33
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Chicken Doodle posted:They took away our dress code at work - We always got to wear jeans as long as they were dark wash and clean, now it's dress pants and men must have collars. Everyone's morale went down by 30% when that email went out, not even the managers understand. I know people say they're just jeans, but there's no reason for it except for someone Back East saying so. And just when I was starting to enjoy my job again. People always call me crazy when I insist that a high percentage of workplace rules exist solely as a sick exercise in exerting control over people for the thrill of dominance itself, but it's got more explanatory power than any other theory I've heard.
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Jul 19, 2013 04:40
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People like that often use people like us as targets for abuse because they can vent on us and they know that 90+% of the time our bosses don't care enough to do anything about it.
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Oct 25, 2013 12:55
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I think my all-time favorite call was the guy who was upset that he couldn't dial in to our dialup modem pool. Which is in Indiana. From France.
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Nov 7, 2013 04:50
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The metrics are designed to fire you because call centers are all run by lunatics who think a 100% turnover rate is too low. There will be a tiny handful of lifers and the other 90% of people you meet will have a tenure measured in weeks or months.
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Nov 21, 2015 19:57
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It's especially great when you work for a place that has websites and uses software which straight up do not work with mobile browsers/exist on mobile OSes and people get upset that their toys aren't as capable as actual computers. Also if there's a constant when it comes to passwords it's that there is a segment of the population which simply cannot be bothered to type their password correctly and trying to do this on a mobile device makes it even worse. Of course the worst part is being unable to simply tell them that they need to pay attention to something for ten seconds...
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Nov 29, 2015 14:02
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Volmarias posted:That's the kind of attitude that's going to drive companies out of business, as you scoff a changing market straight into irrelevance. Unless your website has a really good reason to require a full desktop (hint: it doesn't), you really need to be able to at least limp along on mobile even if its not a great experience. Being unusable only means that you're going to fail to capture a new customer segment that's going to go somewhere that they can actually look at with their "toy" (read: only computer they can realistically afford or want). Good news: I work for a university and the people who make all that stuff don't sell to consumers.
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Nov 29, 2015 19:43
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It's like I say, call centers are designed to fire you. They want the best employees, even if they have to fire the entire county to find them.
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Dec 15, 2015 09:46
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I was once told that a caller hoped my mother got cancer and died, but he was under a lot of stress.
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Dec 25, 2015 20:57
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Too Poetic posted:Just got out of training for a new client. Time between calls is like 15-60. Kill me. I have one word for you: Gameboy.
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Feb 13, 2016 16:57
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Too Poetic posted:No electronics allowed on the floor. Can't even have paper. Oh god. Uhh... Lots and lots of books?
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Feb 13, 2016 20:52
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Too Poetic posted:Unfortunately everything other than the clients poo poo is locked down. No Google or nothing. I can't even use our scheduling program or email while I'm logged into their system to take calls. Goddamn, do they seriously expect you to just stare at the ceiling between calls?
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Feb 15, 2016 08:09
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I put my notice in at the call center I used to work at to just put in overtime at the one I've been transitioning to. I'm about to make slightly more money and spend 16 fewer hours each week working and commuting. That's pretty shiny.
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May 10, 2016 01:32
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Your first question needs to be "how boned am I if this is discovered and not by me?"
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Jun 30, 2016 16:43
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blackmet posted:My company has "Intelligent Routing." Meaning that it you've been in an account recently, and you're on the phone in available status, it'll route the person back to you. When I worked tech support we used to call this mommy-and-daddying and place bets on how many times they'd call back. Our record was five.
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Sep 2, 2016 15:39
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They documented you giving them cause (which is what the 30 days was about), then fired you for cause. I'm not saying they 100% will block your application, but neither of those are things that generally bode well for an unemployment insurance claim.
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Jan 26, 2017 00:54
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D34THROW posted:
It's a perfect example of how little "professionalism" has to do with actually going your goddamned job.
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Mar 11, 2017 13:01
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When I did tech support for dsl I loved calling the NOC because their hold music was this trance stuff that you'd sit and listen to for awhile because they always took a minute to answer the picks.
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Mar 14, 2017 22:26
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There are definitely jobs where a rotating 3/4 day 36/48 schedule makes sense, but that's way too long to keep people in contact with the hostile public.
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Mar 19, 2017 20:45
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Verranicus posted:Any tips/tricks for people just getting out of training on how to survive the hellish grind? Forget that you're a human being with the right to be treated with dignity and respect, because nobody you interact with except coworkers doing specifically your job will be doing so while you're in the office. Or just be super mad all the time.
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Mar 21, 2017 01:27
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Why the gently caress does the customer know your co-worker's last name?
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Jul 15, 2017 02:19
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For the record, alcohol and NSAIDs are a terrible combination. Real good way to give yourself an ulcer or GI tract bleeding.
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Jul 19, 2017 06:00
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AceRimmer posted:Holy lol, nothing gets a bigger attitude change from flyover country yokels than using the NATO alphabet and sir/ma'am #stolenvalor When I did tech support I goddamned loved talking to vets because I was used to "Uh, that's A as in... apple, I guess, B as in, uh, um, boy..." Military folks know their NATO alphabet better than their real alphabet.
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Dec 28, 2017 04:01
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That's awful! I'm glad you have a plan to get out.
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Apr 10, 2018 13:03
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If you don't mind people talking to you as though you are simultaneously an all-powerful God who is choosing to use that power to make their lives worse and who could, with a mere effort of will that you are unreasonably refusing to make, fix everything for them, and also a pitiful worm who is a lesser being which must obey their whims or else be guilty of insubordination, you'll be fine.
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Nov 5, 2019 17:34
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My job provided a very nice Jabra headset which worked poorly, and then it turned out that the software doesn't like headsets which use the jack and wants USB headsets instead (a thing I have never heard of, but okay) and sent me a USB headset that feels absurdly fragile and pulls my hair, so I ordered a $40 "gamer" USB headset off Amazon which is way better and I just use that. Nobody's complained yet.
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Nov 27, 2021 15:41
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Spooky Chris posted:When the idea was broached earlier we were told we have to use the vxi passports because they have to be a "specific voltage" which is horse poo poo obviously. Since we've gone to wfh I suspect some are using more comfortable consumer models. That sounds really unpleasant!
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Dec 15, 2021 23:39
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| # ¿ Apr 18, 2024 10:23 |
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My place had us log in Christmas morning but quickly sent us home because it's loving Christmas and nobody's calling; I'm off NYE but New Year's Day will likely be a repeat of Christmas.
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Dec 29, 2021 16:20
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