- Thrifting Day!
- Nov 25, 2006
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So until fairly recently I worked in the inbound call centre for Canada Post, tracking packages, arranging parcel pickups, helping people set up marketing campaigns, that sort of thing. My outsourced call centre got underbid when the contract renewal came up last year, and everything got transitioned to them at the end of January.
I just had to call in to check something about a parcel I'm expecting, and found that not only has the IVR become unredeemably terrible but when I finally got through to an agent she had literally no clue what I was looking for, to the extent I had to guide her through the process to find the information I wanted. And she wasn't able to find it. They've been doing this job for something like six months. By the time I'd been doing that job for six months I had been cross-trained on three other lines of business for Canada Post.
If you work for Atelka in Cornwall or Montreal it's probably a good idea to get out now before the service failure fees get to be too bad. Also, you know, both your client and customer base are awful.
Every single outsource company is terrible because the sole reason for their resistance is asses on seats at cheap prices and the absolute bare minimum customer service skills.
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Mar 12, 2016 15:47
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Apr 24, 2024 06:10
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- Thrifting Day!
- Nov 25, 2006
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Bad news: We're outsourcing some of our calls soon.
Good news: Just found out management can't tell when we hang up a call vs a disconnect!
If your company uses Avaya Centre Vu, they definatley can
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Sep 23, 2016 07:52
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Mar 12, 2016 15:47
