Call centre rant thread: I want to speak to your supervisor

The Something Awful Forums > Discussion > Ask/Tell > Business, Finance, and Careers > Call centre rant thread: I want to speak to your supervisor

therobit: Aug 19, 2008; I've been tryin' to speak with you for a long time

Most financial institutions won't take a card for payment due to risk of charge backs and also the interchange fees. They are within thier rights to require check or ach.

# ¿ Sep 9, 2016 15:15

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# ¿ Apr 25, 2024 23:50

therobit: Aug 19, 2008; I've been tryin' to speak with you for a long time

PenguinKnight posted:

2 weeks in on taking calls, and i just had a threat to sue because we have no way of getting in touch with our fraud department

e:gently caress fraud calls and gently caress companies that outsource the consumer service because now we can't even get in touch with the fraud team and mother gently caress why is that even allowed

Presumably because the fraud team is properly trained to minimize loss and they don't want anyone else saying the wrong thing and costing the company money. There be scammers out there.

# ¿ Oct 27, 2016 00:20

therobit: Aug 19, 2008; I've been tryin' to speak with you for a long time

moonsour posted:

My own personal hell is trying to verify employment for someone who works for an ISP call center.

Part of my job is calling employers to verify our customer is actually a current employee where they say they are. Every so often I'll get someone who works for Comcast or Cox. Especially with Cox good luck getting a verifiable phone number straight to HR.

We have specific requirements for what's a verifiable number, namely the number has to be found online as being officially associated with the company, so I can't just ask our customers, "hey what's the number for your HR" and dial away.

Which leads me to 45 minutes of calling every number for Cox I can find only to be asked for an account number at every turn and spamming 0 of course hangs up instead of getting me a person.

Get direct deposit, people. Save your potential lender's employees a headache. :|

I'm not even calling as a customer and I still hate calling ISPs. I can reach the mayor of a town in Hawaii, and a US Senate committee member faster than I can reach Cox HR.

Typically a company that large will use something like Equifax's The Work Number. If you are working for a lender they should pay to access this resource. If they won't, find a better loan shop to work in.

# ¿ Jun 19, 2017 15:18

therobit: Aug 19, 2008; I've been tryin' to speak with you for a long time

moonsour posted:

We have Work Number built in to our back-end but we are not allowed to call the number if TWN blocks our app, which sometimes happens.

Interesting. We just use thier web function.

# ¿ Jun 19, 2017 16:06

therobit: Aug 19, 2008; I've been tryin' to speak with you for a long time

moonsour posted:

Our customers swear they didn't need as much documentation to apply for their mortgage!

If it was a pre- Dodd-Frank loan, they probably didn't. Liar loans were way loving easier to do from start to finish.

# ¿ Aug 28, 2017 01:11

therobit: Aug 19, 2008; I've been tryin' to speak with you for a long time

sullat posted:

Oh man, I worked in a home equity call center in 2002 and it was ridiculous how little checking we did. The process was backed up like 4 months because everyone and their dog was refinancing their house/flip condo/doghouse, though.

By 2006 we were doing them over the counter in under a week. Automated appraisal and/or just using the tax value, stated income, not really and I think some kind of electronic title abstract report instead of a real property title report. Those were the glory days.

# ¿ Nov 8, 2017 03:39

therobit: Aug 19, 2008; I've been tryin' to speak with you for a long time

UZworm posted:

"What's your name?"
"Chris."
"Chris is a gay name, you know that right?"

Possibly my favorite angry customer interaction of all time.

Ask him what kind of a human being knows which names are gay and not.

# ¿ Nov 15, 2017 06:56

therobit: Aug 19, 2008; I've been tryin' to speak with you for a long time

Call centers are a lot like retail in that they like to promise you you will move up/get a raise/ get transferred to that department you wanted to be in but really they are just lying to you. Like retail, they usually pay like poo poo (although not quite as low as retail wages) and treat employees like inputs. If you can go find office work instead, you will be treated better and have more opportunities for advancement both inside and outside of the firm you work at.

# ¿ Dec 5, 2017 05:20

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# ¿ Apr 25, 2024 23:50

therobit: Aug 19, 2008; I've been tryin' to speak with you for a long time

blaarghh posted:

Someone at my call centre tried to jump off the third floor last week and had to be escorted out by police. Management haven't mentioned it at all, not even a generic 'we care about our employees' wellbeing, here's some mental health hotlines, talk to your manager if you need to' email. What they have done instead is make the process for calling in sick even more complicated and dehumanising lol

Now you have to explain your symptoms in detail to two different people, describe what you're doing to make sure it doesn't happen again, (answer three riddles, cross a lake of fire... ) wait all day for a follow-up call to check you'll be coming in the next day, then have a review meeting when you're back to document everything. Which is awkward enough if you have like stomach flu, but I can't imagine any of that going well if you're off because of personal or mental issues.

Holy poo poo run away!

# ¿ Mar 18, 2018 01:56

The Something Awful Forums > Discussion > Ask/Tell > Business, Finance, and Careers > Call centre rant thread: I want to speak to your supervisor