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The Something Awful Forums > Discussion > Ask/Tell > Business, Finance, and Careers > Call centre rant thread: I want to speak to your supervisor
 
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Suicide Mickey
Aug 25, 2010

legsarerequired posted:

There's a couple of answers to this:

- The phone representatives and their direct supervisors are extremely aware of the low morale. Unfortunately, they have to meet metrics of their own, so they continue to implement policies and management tactics that work in the short term and burn people out long term.


This.

From my own experiences TL's and other middle management, even those start out decent, turns selfish after a while cause they get dumped with unreasonable metrics.

"Oh, one of your staff is hospitalized for 2 weeks. We understand. No we will not reduce your sales target. Now go gently caress off!"

* # ¿ Aug 28, 2014 07:38
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The Something Awful Forums > Discussion > Ask/Tell > Business, Finance, and Careers > Call centre rant thread: I want to speak to your supervisor