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Fil5000 posted:TMMadman Vs Lord Bude and the 8th commandment. This has nothing to do with religion. I'm a vehement antitheist.
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Aug 20, 2014 15:13
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The Lord Bude posted:This has nothing to do with religion. I'm a vehement antitheist. It's just a reference to a Simpsons episode. Wasn't that funny to be honest, I shouldn't have bothered.
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Aug 20, 2014 15:49
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Fil5000 posted:It's just a reference to a Simpsons episode. Wasn't that funny to be honest, I shouldn't have bothered. Oh. I've only ever watched a couple of episodes here or there. I'm sure it would have been funny if I'd understood it.
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Aug 20, 2014 15:54
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The Lord Bude posted:all this started because I called someone out for condoning theft No, all this started because you said nonsense like: The Lord Bude posted:Breaking the law is wrong on an absolute level, and cannot be justified under any circumstances. Is that the mentality you end up with when you turn a prison into a country? It is obvious to anyone who isn't a small child or an idiot that there are occasions when breaking the law is justified. We have things like a jury of our peers, and a judge, because the circumstances matter. I'm done with this derail - if this concept requires further explanation, then google 'Is it always wrong to break the law' and educate yourself.
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Aug 20, 2014 16:08
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Some people just need killin'. ...like the septegenarian chinese lady who went nuclear over a five cent difference between the marked price and the scanned price 
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Aug 20, 2014 16:35
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luckily our policy is to let them have it for free, and that usually shuts them up real fast - most people know about it though, so they're rational about it. We have one pest who combs the store looking for old tickets to get free stuff - he's pretty rude, and he'll try to game the system by say, picking up a hot chicken that is marked down for quick sale, walking around with it for half an hour till the time when that batch of chickens legally had to be removed from show, then claiming he just found it and demanding a new chicken at the markdown price. He kept harassing our area manager to the point where he was told he wasn't welcome in our stores any more. Once I had a lady get mad BECAUSE I offered to give her something for free, and she refused to not pay for it. That was odd.
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Aug 20, 2014 16:45
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The Lord Bude posted:Criminal laws are made because at some stage it was decided that doing a particular thing was wrong The Lord Bude posted:This is a nonsense statement. Isn't it amazing how these things work themselves out  Anyway, I did two clothing retails 2 years ago and yikes. People do the most hilariously stupid things when they think no one is watching. Dropping things on the floor in front of shelves, trying on 30 items with hangers, returning with every object in a giant ball saying I didn't want any of them. Good times...
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Aug 23, 2014 19:23
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I remember back when this thread was a vehicle to tell funny/sad retail stories or vent after a frustrating day at work. Now it's about some shithole masturbating over moral absolutes. e: content- Back when I worked retail (a used bookstore/thrift store/games dump/etc) we had the absolute worst customers. Because we wanted to be a place where people could hang out and read or mill around and whatever, we tended to attract a lot of meth addicts who were trying to sell whatever they could get their hands on. A lot of times they would basically bring in a bag of junk/garbage and then get really upset when we told them we didn't want it. At least 1-2x/day a toothless monster would tell me he needed diapers for his baby. I fell for it the first couple of times I worked the counter, but after a while you see the same faces over and over and over again and you sorta get numb to it. I even had a dad try to sell his kid's Wii all while the kid was crying right there. I refused to take it. I also found a lot of drug stashes that people had forgotten about - inside dvd cases, in small boxes, etc. Someone even tried to sell me a used heroin kit telling me it was a "medical antique.. I got it at a yard sale or something! Isn't that weird! I don't know what it's for. I thought you guys would take weird stuff..." uh huh yeah okay. Definitely the weirdest situation was the two 60+ year old ladies who got into a fistfight in the parking lot. One tried to slash the other's tires. The police got to know us all pretty well. Some of the best customers were the homeless folks who hung out in the air conditioning all day. They just posted up in a chair or in the lounge area and hung out. They were very kind and polite and never made a fuss. hello clarice fucked around with this message at 21:01 on Aug 23, 2014 |
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Aug 23, 2014 20:53
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hello clarice posted:I even had a dad try to sell his kid's Wii all while the kid was crying right there. I refused to take it. This happened at Gamestop all the time, it was so depressing. Once my manager refused to take a PS3 trade in for the same reason, but a secret shopper was in the store at the same time and complained about it.
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Aug 23, 2014 21:55
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TMMadman posted:Put several varieties of red apples in one bag, but remove the stickers for the more expensive kinds. Enjoy your cheap apples. If you're going to steal why not just put them in your pocket and shoplift  Can't believe all of the people in here who complain about scams think that this is ok...
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Aug 23, 2014 22:56
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Any thoughts on retail stores using smartphone checkouts, where the customer just scans barcodes with their phone and pays electronically through the device as well? No cashier, no self serve machine, just the honor system. I remember the concept getting a lot of laughs at the presentation I heard about it in (with Walmart). I can totally see them weighing their choices and deciding that the theft losses will amount to less total money than they lose by paying an employee, though. They already typically have door greeters that can check receipts to help make sure that people aren't totally blatant about it. kansas posted:If you're going to steal why not just put them in your pocket and shoplift It's less that it's ok and more that in the grand scheme of things, someone stealing a few cents worth of apples by paying for the wrong variety intentionally is a joke of a problem. I have never been so far on top of things in any store I've ever worked in that I had time to care about something that trivial. poo poo, I'd wager half the produce sold in a Central Market (where you bag and barcode your own produce from a little machine that spits out sticky labels) is incorrectly labeled. Edit: Whole Foods will often just give you unlabeled bulk goods (sold by weight, you're supposed to write the code on yourself but you can just tell them you didn't know or forgot). Just sending someone a few aisles over to check and hold up the line for a minute or two is judged to be a worse thing than the small loss of profit. litany of gulps fucked around with this message at 23:43 on Aug 23, 2014 |
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Aug 23, 2014 23:37
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So has anyone else experienced what I can only describe as 'extreme paywave enthusiasts' People who will spend minutes tapping and waving their cards about, despite being told 'yeah the paywave on this register is a bit screwy, you should just insert your card'. I've been seeing this more and more...
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Aug 24, 2014 04:21
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The Lord Bude posted:So has anyone else experienced what I can only describe as 'extreme paywave enthusiasts' Some people believe paywave is much more secure than swiping your card. I think that's bullshit.
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Aug 24, 2014 04:28
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There is the fact that a paywave transaction remains 'pending' for several days to give you a chance to review the transactions. Ultimately though any Visa/Mastercard/Amex transaction has a bunch of protections to allow you to reverse a transaction if something bad happens. I keep hearing stories about criminals fitting devices to pinpads in stores and poo poo or infecting pinpads with malware but I can't begin to imagine the level of incompetence or breakdown of proper security practices that would need to happen for that sort of thing to take place under the nose of the staff.
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Aug 24, 2014 04:49
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Most of my inquiries with Paypass/Paywave at work are "Can you remove this from my card?" The answer is no. You're cancelling your card? Good luck getting one without it then cause Visa/Mastercard say they've got to have it. Same poo poo with chip cards etc. when they came out and now they're completely normal. If they're going to steal it they're going to steal it. It's our job to protect you from being stupid and giving your card number to a total stranger that calls you and tells you they'e from Microsoft and your computer is infected, or that you've been selected for 1.9% interest FOR LIFE can we have your current card info to activate it? I use paypass all the time cause I'm literally too lazy to type in my number. Just take my money so I can go.
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Aug 24, 2014 04:59
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Can we just get back to posting about crappy customers and our sucky jobs and stop fighting about ambulances and apples and poo poo?
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Aug 25, 2014 04:55
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Retail Slave posted:Can we just get back to posting about crappy customers and our sucky jobs and stop fighting about ambulances and apples and poo poo? We've moved onto paywave now. Also I have another one: Customers that get pissed off when you do something NICE for them. Our policy is quite clear - if a product scans at the wrong price compared to what was advertised, or what was shown on the shelf ticket (because of an expired sale ticket, or something went wrong somewhere in the computer system - the customer gets that product for free. And yet I have customers become outraged at the idea that I'm giving them something for free, after they themselves have complained that the price was wrong.
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Aug 25, 2014 05:34
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The Lord Bude posted:We've moved onto paywave now. So of course this story is entirely stdh.txt unless you're so autistic that someone going "oh wow no way! free?" is being "outraged" to you But please, describe how someone got mad in that situation
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Aug 25, 2014 05:46
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the man's pride was wounded because he could not show off his ability to spend money you see
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Aug 25, 2014 05:49
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Zo posted:So of course this story is entirely stdh.txt unless you're so autistic that someone going "oh wow no way! free?" is being "outraged" to you Actually it was an oldish lady, and no it wasn't 'Oh wow!' It was her being legitimately distressed at the idea of getting something for free, and demanding to pay for it. I tried to explain that it was perfectly ok, we do it a bunch of times every day but she started freaking out and actually yelling that all she wanted was to pay the correct price. In the end we had to charge her for the item. I'm as confused as you are, perhaps it was a religious thing? We are opposite a major hospital, which seems to let its mental patients wander across to do a spot of shopping, but this lady gave no sign of being crazy up until her freak out. Normally people try to game the policy, we have one gent who goes to various of our stores, and spends an hour combing through the shelves looking for out of date tickets. Someone stupidly gave him the area manager's mobile number once, and so he rings the area manager over every little thing. The Lord Bude fucked around with this message at 06:02 on Aug 25, 2014 |
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Aug 25, 2014 06:00
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More than likely it's "Oh you're only giving me THIS item for free?! I deserve my entire order for free because of your incompetence!" Edit: Bude, you get the strangest customers. Australian retail is rear end-backwards. On that note, I ordered several blinds for a customer two or three weeks ago. Early last week she called asking to change part of her order after the blinds had already shipped. Then she realized some of them had come in wrong (she wanted one option, they sent her a different one, and we had ordered correctly so it was their mistake, which they admitted). So we did two reorders for her - a color change and a reorder of the four wrong ones. The blind company was really nice and per their customer satisfaction guarantee they shipped out the replacements at no cost to us or the customer. She came in to pick them up, checked them all, it all looks good... she wants to know if we will refund part of her money because the blind company's shipping guarantee (not ours!) says if they don't come within the given ETA she'll get them for free. Her reasoning was that the original ETA was the only important date and that when four of her blinds came in with the wrong options and had to be reordered that meant those four didn't actually arrive on time, nevermind that yes, we did receive four blinds the company assumed to be correct before the date specified by the first ETA, and that the company issued a new ETA for the new blinds and they also came in on time. I had to call and bother a company rep because the customer wouldn't take my "No" as sufficient. She was polite the whole time, but why would you come into a store that has gone out of its way to help you get exactly what you wanted at no cost to you except a short wait (and it was about a week) and instead of saying "Thank you very much!" or "Wow, your service is great!" you say "I want a refund for the product I'm taking with me!". I am staying up all night because tomorrow night I start inventory prep. Other than the fact that I haven't had a solid night's sleep in four or five days now, I'm excited. I'm hoping sleeping during the day will work out for me this time; last time it sucked balls and I was pretty much a zombie the entire couple weeks we did overnights. The lack of customers will make up for any downsides though. Faerunner fucked around with this message at 06:20 on Aug 25, 2014 |
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Aug 25, 2014 06:17
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Faerunner posted:More than likely it's "Oh you're only giving me THIS item for free?! I deserve my entire order for free because of your incompetence!" This is also a thing. In particular, if you have say, 5 tins of beans, and the price they scanned at was different to what is on the shelf, the customer is entitled to one free can, and the rest at the lower price. This is a major point of contention. On Saturday I had an OCD gentleman who drove half an hour out of his way to pick up 14 boxes of latex gloves that his local store didn't have in stock. He freaked out when the supervisor attempted to touch the boxes - he demanded to be allowed to go behind the counter and grab them himself. When he was refused, he grudgingly permitted the supervisor to do it after watching her scrub her hands with hand sanitizer. When one box fell out of the bag onto the floor, he went nuts and demanded a replacement, and then he insisted on being served by a female checkout operator because apparently 'he's done a study' and ladies have cleaner hands.
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Aug 25, 2014 06:37
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The Lord Bude posted:On Saturday I had an OCD gentleman who drove half an hour out of his way to pick up 14 boxes of latex gloves that his local store didn't have in stock.
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Aug 25, 2014 06:55
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The Lord Bude posted:I keep hearing stories about criminals fitting devices to pinpads in stores and poo poo or infecting pinpads with malware but I can't begin to imagine the level of incompetence or breakdown of proper security practices that would need to happen for that sort of thing to take place under the nose of the staff. Hint: the criminals are the staff.
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Aug 25, 2014 08:20
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Keetron posted:Hint: the criminals are the staff. Well, yes most of the time, obviously, but still, unless we're talking about a small family business with a couple of staff members who are all in on it, they should not be able to do this undetected if the organisation has proper security procedures in place. The company/store management has to take a considerable portion of the blame. The Lord Bude fucked around with this message at 08:50 on Aug 25, 2014 |
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Aug 25, 2014 08:36
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The Lord Bude posted:We've moved onto paywave now. Some people are never satisfied. The phenomenon that gets me is people half-joke about "oh, that must be free. yukyukyukyuk" but when they're literally a penny short on a purchase more than about $100 or so and I say "Meh, it's ok. I'll find a penny on the floor somewhere" they pretty much dump out the entire contents of their purse/wallet/whatever trying to find the elusive missing cent. But they'd have no problem if the store approved them getting something for free. BigBallChunkyTime fucked around with this message at 17:24 on Aug 25, 2014 |
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Aug 25, 2014 17:22
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Dear Customers, We have had the new card readers for over a month now. Yes, they are quite nice, and I appreciate that it is very possible that you haven't been in recently enough to have seen them. However, I would also like to point out that they work pretty much exactly the same way as the old ones did. No, the mag strip does not suddenly go outside of the reader. No, that thing on the left of the pad is the holder for the electronic pen thing, not the reader. Yes, you still need to swipe your card (although we will get the chip and pin thing soon, and I can't blame you for not knowing it's blocked for now. In addition, I would like to point out that when you want to sign for a debit card instead of entering your PiN, the instructions are right there on the screen; you do not need to stare vaguely at the keypad. These instructions will tell you that to do debit, you enter your pin, followed by the 'Enter' button. The instructions helpfully note that this button is the one with a circle on it. No, that circle is not the 0 button. Please do not press the 0 and then stare at the screen wondering why it won't go to let you sign (although I must admit just pressing the actual enter button wouldn't get you there either). As the next line helpfully explains, that is the 'Cancel (X)' button. The X is a rather nice shade of red, well in tune with what is commonly associated with stop signs, or the general idea of canceling things. When I have explained to you that you need the cancel button, this button should probably jump out at you, given that it is one of 3 buttons on the whole pad that aren't just a number key, one of which is Enter, and the other one being Backspace (marked in yellow). This is really not a concept that should need to be explained to someone in their 20s or 30s. Sincerely, The Lord of Hats PS: Yes, the "Do you want that all on the card" screen really is there for the sole purpose of holding up the transaction because you think it's done asking question. Of the thousands of people who have gone through my lane, I have seen people pick 'no' twice, and both times were because they didn't understand the actual question.
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Aug 26, 2014 06:30
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The Lord of Hats posted:Dear Customers, Customers can't see written instructions or signs, silly. Their eyesight bends around them like a cloaking device.
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Aug 26, 2014 06:55
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"Hur hur the machines are different everywhere!" Yes, this is generally true. But that excuse does not make it ok that you can't be bothered to read simple on-screen instructions.
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Aug 26, 2014 16:17
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Retail Slave posted:"Hur hur the machines are different everywhere!" Also: I recognize your face. You are a regular shopper here, in this store. I personally serve you at least once a week. You have used these very same machines hundreds of times. Yet I still have to hold your hand and walk you through the process of swiping your card and entering your PIN number.
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Aug 26, 2014 17:02
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The Lord Bude posted:Customers can't see written instructions or signs, silly. Their eyesight bends around them like a cloaking device. This is mostly true. However, if a sign contains false or outdated information it is as visible to them as the brightest neon sign.
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Aug 26, 2014 19:35
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The Lord of Hats posted:Dear Customers, PPS: Yes, there is yet another question about whether you would like an e-receipt. Please read the question before you press Yes. Please stop being confused when a text entry screen pops up. I don't magically know your email address, and if I wanted to type it in and save you the pain of stabbing at letters on a card reader screen I would have had to ask two or three screens ago, which you didn't want me doing because you complain about how many questions we ask already (and it probably would have confused you because you're not listening). Additionally, please stop pressing YES because you think otherwise you won't get a receipt, and please pay attention to the screen after you type in your email, because it is going to ask two more questions. You are not done until the screen says Thank You. The system is poorly designed (seriously, why would a cashier not have access to type a customer's email when they actually say they want one put in, and instead have to pre-emptively ask two or three steps back in the transaction?) and I think fully half the adult population actually can't understand what they read. Thanks, public schooling!
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Aug 26, 2014 22:30
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I don't think it's that so much, as that every single retail establishment has some sort of IQ-sucking device by the entrance doors that takes at least 30 points from every customer who walks in. I know of some incredibly intelligent people who turn into drooling, grunting morons when in a store.
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Aug 27, 2014 14:03
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I don't know what it is about stores that make people stupid. I get some of the dumbest questions sometimes. Our pinpads automatically run all Debit cards as Debit. Under the PIN entry box the screen clearly says "For Credit push the red button." Most people just stare blankly at the little text box and then say "But....I want credit..." Almost nobody ever reads. Or alternatively they will announce that they want Credit as they're swiping and when I respond "It's going to ask you for your PIN, just hit the red key" they glare at me like they think I'm just too lazy to make the machine run it as credit myself. The other day, this lady in particular apparently was able to read because she asked "By 'Red button' do they mean this orangeish 'X' button here?" The only other buttons are green, yellow, or black with numbers. So yes. You are probably safe to assume it's the one that is a BARELY faded red color. Sometimes customers just swipe and then stare at the screen and say "Now what do I do?" or "What does it want?" In that case I force them to read it by acting oblivious and responding in a politely curious tone "Well, what does the screen say?" Most of the time they read it out loud and say "Oh..." I like to think that I'm helping them to read in the future, but it probably does nothing. This happened to me the other day. For this story it is important to note that I am a woman. A man came in with his ~10 year old son and they were looking at the 3DS games. I walked over to see if they needed assistance and the son asked what games were popular. I told him that Mario games were the most popular and the ones that had the most variety. I saw his eyes lock onto our Kirby display. He said he wanted it and asked if that was any good so I told him (truthfully) that I love Kirby and think it's a fun and charming game. One of my favorites in fact. I saw the father start to get a look of skepticism and possibly even disgust on his face. He steers the boy around by the shoulder and points to Transformers. "Son, you don't need to be playing games like Kirby. What about this game here? Transformers." The son looked at me and I could tell he was not interested. I told the father that Transformers was good but I would definitely go with Mario or Kirby over it. I also suggested Pokemon X or Y. (he did ask for popular games after all and Transformers is not popular) The father's brow furrowed and he said "I guess you don't play any good games like that, huh? You're such a girl." I was so stunned I hardly knew what to say. The disrespect and contempt dripping from his voice was staggering. All kinds of snappy retorts flew through my head. But I ended up simply saying "I play all kinds of games. Have you decided what you want?" He said he and his son would think about it and come back. As mad as I was about being disrespected, I felt twice that in sadness for that boy growing up in a house where anything pink or slightly girly is OFF LIMITS for him because  MANLINESS!!
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Aug 27, 2014 19:31
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Here's the thing about card readers. Yes, they are all different. They do however follow pretty much the same pattern, and if you have enough procedural memory capacity to understand one of them, you (should) be able to understand all of them. For whatever reason, a lot of people have trouble recognizing patterns in everyday activities and cannot adapt for poo poo to minor differences. I fear for the people that have to drive a rental car when their regular car breaks down or have the boil noodles to make dinner from company Y because company X noodles were out of stock.
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Aug 28, 2014 09:49
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Buggiezor posted:"I guess you don't play any good games like that, huh? You're such a girl."  That poor kid.Also, I probably would have responded with "Okay, let me find a MAN to help you, then!" with the brightest smile I could muster, and sent over one of the big, burly guys with explicit instructions to sell the kid a Kirby game. It's such great validation when someone the customer respects more (manager, department head, male worker) confirms word-for-word what you just said. It shuts the assholes up right quick. Edit: Proofreading is good. Faerunner fucked around with this message at 01:35 on Aug 29, 2014 |
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Aug 29, 2014 00:26
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Buggiezor posted:Kirby Anarch fucked around with this message at 05:54 on Aug 29, 2014 |
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Aug 29, 2014 05:50
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Found another job that pays more per hour but has less hours. I did the math and I will end up making about the same per week but work about 10 hours less. Will still be kinda in retail but not as deep. Feels good.
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Sep 2, 2014 12:27
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The Lord Bude posted:Customers can't see written instructions or signs, silly. Their eyesight bends around them like a cloaking device. I think my favorite example of this is when I used to work in a gas station in my early 20s. Occasionally I would have to keep one of the front doors locked due to high winds, so I would make a sign in big black block letters that said: DOOR LOCKED. USE OTHER DOOR. with an arrow pointing at the unlocked door. Then I'd spend the shift silently giggling at all the people who would try the locked door. It was especially funny when someone would try the door on the way in, read the sign, and then try the same door on the way out 2 minutes later (despite the sign being double sided). 
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Sep 2, 2014 16:21
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TMMadman posted:I think my favorite example of this is when I used to work in a gas station in my early 20s. Occasionally I would have to keep one of the front doors locked due to high winds, so I would make a sign in big black block letters that said: DOOR LOCKED. USE OTHER DOOR. with an arrow pointing at the unlocked door. Then I'd spend the shift silently giggling at all the people who would try the locked door. It was especially funny when someone would try the door on the way in, read the sign, and then try the same door on the way out 2 minutes later (despite the sign being double sided). I've often wondered if I could render myself invisible to customers by taping A4 sized sheets of paper with important and useful information printed on them to my chest and back.
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Sep 2, 2014 16:27
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