|
Even people who are generally smart, helpful and friendly get awfully stupid when it comes to prices and registers. Yes, I know this carpet is $3.69 per square yard. The cashier can't look it up by price. I can't look it up by price (and even if I could, I already know which carpet it is; I don't need you to tell me!). We stock 40,000 different UPCs in this store. Why do you think telling us a price is going to help us find an item? ...similarly, I still can not believe the number of interactions I have wherein people give me the model number (at least vaguely helpful although only if you read the entire number! Someone today gave me the back half of the code. Know what I needed? The front half), any of the other random number codes off a package (tile shade/tone, lot number, freight tracking number), the (butchered or mispronounced) words on the box (which range from the actual product name to the Spanish word for "tile"), or a vague description ("it was on your website!") instead of the UPC or store SKU. It boggles the mind that 3/4 of the adult population of my state probably doesn't even know what a UPC is.
|
#
?
Sep 23, 2014 03:48
|
|
|
|
| # ? Apr 26, 2024 19:33 |
|
|
Retail Slave posted:It should be law that no longer than 60 seconds shall pass from the time the transaction is finished ringing up to the time the cashier has the check in their hand. I hate this and I'm not even the cashier at our store. But in good news the store has signs everywhere that our store is no longer accepting checks after Sept. 29 and it's the best news I've gotten in retail in a long time
|
|
#
?
Sep 23, 2014 10:58
|
|
|
The one time I had to pay for groceries with a check I filled everything out except for the amount before I even went to the store. I don't know why more people don't do that.
|
|
#
?
Sep 24, 2014 03:13
|
|
|
The grocery store I used to work at installed a system where the cash register could fill out the check for you. Basically, the little printer I would shove the check in to print the store endorsement on the back would flip it around and print the store name and amount on the front. Then I'd show it to the customer to confirm the check is for the amount they wanted and they would sign.
|
|
#
?
Sep 24, 2014 16:20
|
|
|
Pumpy Dumper posted:I hate this and I'm not even the cashier at our store. i like when im buying a drink on break and oh look old lady going through the express lane with too many items oh she doesn't have her store discount card but can you look it up by my phone number? now that you've done that now i will finally grab my purse and begin taking out my check and...
|
|
#
?
Sep 24, 2014 23:14
|
|
|
CellBlock posted:The grocery store I used to work at installed a system where the cash register could fill out the check for you. We have that, too, but a bunch of people have those drat carbon copy things, so they have to fill out the entire loving check for their records.
|
|
#
?
Sep 24, 2014 23:39
|
|
|
Retail Slave posted:We have that, too, but a bunch of people have those drat carbon copy things, so they have to fill out the entire loving check for their records. Half the time they want to fill it all out themselves even without the carbon copy stuff. It's super stupid.
|
|
#
?
Sep 25, 2014 00:44
|
|
|
It kind of makes sense that they wouldn't use it though because most of the people who pay with checks are probably doing it out of lack of understanding or mistrust of technology in the first place. They probably think you're gonna use a check writing machine to steal their money somehow. How? They don't know, but if it isn't cold hard cash or a check they wrote out themselves they don't trust it. I have coworkers like this who don't use cards for anything except withdrawing cash from the ATM and the weird thing is they're in their 30's or 40's, so they're not even that old.
|
|
#
?
Sep 25, 2014 01:01
|
|
|
Pornographic Memory posted:i like when im buying a drink on break and oh look old lady going through the express lane with too many items oh she doesn't have her store discount card but can you look it up by my phone number? now that you've done that now i will finally grab my purse and begin taking out my check and... This is why responsible cashiers politely redirect these people to more appropriate registers. No, it may not be busy now, but if we get a bottle neck here, within 5 minutes there'll be queues all up the wazoo and people going mental.
|
|
#
?
Sep 25, 2014 04:01
|
|
|
The 66 year old owner of the shop I work at is one of those anti technology people. He pays for every order we receive with a check. We aren't that big, but with something like 30 regular suppliers, plus rent and utilities, factor in the backordered items that filter in one box at a time, and special order customers, you're talking about writing fifty checks per month. He usually tries to get it all done on the same day as well. The thing is, it INFURIATES him to have to write so many checks. He'll write one for Company X and then a single backordered item will arrive from them, complete with a small invoice and he will go OFF about it. "I'm only writing these motherfuckers one check a month, I'm not gonna keep doing this bullshit, if anyone contacts us about a past due invoice tell them to shove it up their rear end!"
|
|
#
?
Sep 25, 2014 13:15
|
|
|
Does any one else have a problem with customers trying to hand the cashier/associate their cell phone to talk to a family member or friend not in the store? Just the other day a pair of (in their 50's) women came in and wanted to make a layaway. I asked who's info they wanted on the account and started entering it. Name, Address, phone number, email... the last one threw them. The woman said she didn't have one. And LAST TIME she made a layaway here she didn't need one. I've been working here on and off since 2010 and they've always required an email address. It's not something I can skip over either, it's a mandatory bit of info. I tell her as much and her response is still "I ain't got one" Her friend is equally unhelpful until a lightbulb goes off in her head.  "OH! Give her so-and-so's email!!" "I don't know it!" "Well, I'll call her!"She pulls out her phone and instead of just asking her for her email, she says "Here this lady needs an email for my layaway." and holds the phone out to me. I was so stunned I just stood there for a moment deciding if I should decline. But the store has a "Say 'Yes' to the Guest!" policy and it seemed like it would be easier to just take it. So I took the phone and simply said "Email please" She gave it to me and after I made sure I had the right spelling I handed the phone back without saying another word. The rest of the transaction went by fairly smoothly but similar situations to this have happened to me before. Someone will call their partner to read me a coupon number despite me saying I physically need the coupon, or someone will try to get a friend to read an item number to me off the website for an item lookup. I just hate talking on a customer's phone and it makes me extremely uncomfortable. I try to decline when I can without sounding rude.
|
|
#
?
Sep 25, 2014 16:34
|
|
|
No way in hell would I hold some random person's phone to my ear unless I could wipe it down with disinfectant wipes first.
|
|
#
?
Sep 25, 2014 16:47
|
|
|
Pornographic Memory posted:It kind of makes sense that they wouldn't use it though because most of the people who pay with checks are probably doing it out of lack of understanding or mistrust of technology in the first place. They probably think you're gonna use a check writing machine to steal their money somehow. How? They don't know, but if it isn't cold hard cash or a check they wrote out themselves they don't trust it. I have coworkers like this who don't use cards for anything except withdrawing cash from the ATM and the weird thing is they're in their 30's or 40's, so they're not even that old. I once had a customer who gave me a check that wouldn't go through so we had to put it in manually which means keeping the check. A Csm and myself had to spend ten minutes trying to convince them we weren't going to double charge them. As for Express, my store literally has a policy where I can't say poo poo to anyone going through unless they're trying to do a full cart. Edit: I had the cell phone thing happen at walmart but not at my current job. Super awkward.
|
|
#
?
Sep 25, 2014 16:51
|
|
|
Buggiezor posted:Does any one else have a problem with customers trying to hand the cashier/associate their cell phone to talk to a family member or friend not in the store? Want a good reason to decline? It's unsanitary, and you don't know if this person is sick, just had a wank, or whatever. Want another? You shouldn't handle someone's expensive property because it could drop and break. I was always be polite about it though. And absolutely not, I won't take coupons or credit cards over the phone because you forgot it. Maybe I'd lose a sale or get a complaint, but I'm not dealing with anything that's potentially fraudulent.
|
|
#
?
Sep 25, 2014 17:02
|
|
|
Buggiezor posted:Name, Address, phone number, email... the last one threw them. The woman said she didn't have one. And LAST TIME she made a layaway here she didn't need one. I've been working here on and off since 2010 and they've always required an email address. It's not something I can skip over either, it's a mandatory bit of info. Put in a@b.com and move on with your life.
|
|
#
?
Sep 25, 2014 17:19
|
|
|
Our store's policy is we're not allowed to handle a customer's phone under any circumstances. Customers will frequently want to hand off their phone to us to access their coupons on the app and I always tell them they have to do it themselves. We don't handle phones because if an employee drops and breaks a customer's phone we could be held liable. So maybe use that excuse?
|
|
#
?
Sep 25, 2014 18:16
|
|
|
Retail Slave posted:It should be law that no longer than 60 seconds shall pass from the time the transaction is finished ringing up to the time the cashier has the check in their hand. Additionally: Self-checkouts should request frequent shopper cards at the end of transactions so women with retarded bags don't have to dig through them twice per transaction. There have been several occasions when me and some lady went up to the self-checkouts at the same time and I managed to scan, bag and pay for my poo poo in less time than it took her to find her club card.
|
|
#
?
Sep 25, 2014 21:05
|
|
|
One time I was at a grocery store self-checkout and was searching for my loyalty card, when the cashier minding the self-checkout kiosks jumped in a little too quickly and said "allow me" before swiping his loyalty card. I thanked him and left. On the receipt: "Thank you for shopping Joe. Your loyalty points for this period: 120,600" Smart dude
|
|
#
?
Sep 25, 2014 21:15
|
|
|
I work in a pharmacy and most often patients make it to the pharmacy faster than the prescription has made it to us. Several times a day, this means the patient calls the doctor back up and then hands us their cell to take the prescription. It's almost always for a narcotic but cells are already the germiest item in the world and add that the patient might be sick or at least sat out in the waiting room around sick people.
|
|
#
?
Sep 26, 2014 04:17
|
|
|
EugeneJ posted:One time I was at a grocery store self-checkout and was searching for my loyalty card, when the cashier minding the self-checkout kiosks jumped in a little too quickly and said "allow me" before swiping his loyalty card. I thanked him and left. My store specifically disallows employees subbing their cards in like that, probably because our loyalty perks accumulate as discounted gasoline at a gas station chain operated by the same company.
|
|
#
?
Sep 26, 2014 05:06
|
|
|
I have only had one guy want to put me on his phone. It was a middle-aged man who had been sent to get yeast infection treatment for his wife. He looked lost and horrified so I just sorta went along with it.
|
|
#
?
Sep 26, 2014 06:01
|
|
|
EugeneJ posted:One time I was at a grocery store self-checkout and was searching for my loyalty card, when the cashier minding the self-checkout kiosks jumped in a little too quickly and said "allow me" before swiping his loyalty card. I thanked him and left. When I worked retail many many people were fired for that at my store. One woman stole enough points that they were going to press criminal chargers against her This was a supervisor who had worked at the store for 10+ years
|
|
#
?
Sep 26, 2014 20:33
|
|
|
Skulduggery posted:When I worked retail many many people were fired for that at my store. One woman stole enough points that they were going to press criminal chargers against her I always wondered why people ever thought that they could get away with this. The cards' main purpose is to track consumer spending. "Hmm, this person has made approximately 50 transactions at the same store today, some of them minutes apart. Wonder why that is." I saw so many people get fired for this stuff at Speedway. The company always caught on almost immediately, too. Morons.
|
|
#
?
Sep 28, 2014 05:04
|
|
|
It's worse when employees loyalty cards also function as staff discount cards - not only are you stealing rewards points from your customers, you're also stealing money from the store by giving them a discount they aren't entitled to. We've had 3 separate incidences of this over the years.
|
|
#
?
Sep 28, 2014 05:34
|
|
|
One of our staff was fired recently for abusing the loyalty program we use. When people were paying cash for a transaction over the required amount he would save the transaction, then after they were gone swipe the loyalty card and pocket the resulting discount. Of course those transactions are tracked and he was dealt with swiftly. The dumbest part to me is that he's here on a visa. How the hell is he going to find a job now?
|
|
#
?
Sep 28, 2014 06:10
|
|
|
EugeneJ posted:One time I was at a grocery store self-checkout and was searching for my loyalty card, when the cashier minding the self-checkout kiosks jumped in a little too quickly and said "allow me" before swiping his loyalty card. I thanked him and left. I had never seen this happen and the day I read this post I had it happen when I went to the drug store to buy something to drink. Asked if I had a rewards card, said no, she still swiped something. Checked the receipt saw and her ~$100 spent on it. Seems kind of sketchy to me.
|
|
#
?
Sep 28, 2014 06:32
|
|
|
Are these stores that offer discounts only if you use their card? It might not be as shady as it looks. It's probably legitimately a "store card" that they have at self checkout so people don't get upset that they can only save $.32 on bread by giving their name, address, and phone number.
|
|
#
?
Sep 28, 2014 08:41
|
|
|
Sankis posted:Are these stores that offer discounts only if you use their card? It might not be as shady as it looks. It's probably legitimately a "store card" that they have at self checkout so people don't get upset that they can only save $.32 on bread by giving their name, address, and phone number. In my anecdote at least it was an actual employee discount card; but even the regular rewards cards that customers get also earn you points with an airline that can be redeemed for flights or giftcards or other goods.
|
|
#
?
Sep 28, 2014 09:23
|
|
|
Years back someone at GAME got fired for repeatedly swiping their own reward card on customer purchases, but hilariously he was only doing it in order to meet the target they imposed on "% of sales with a loyalty card". Poor bastard was just crap at selling £3 loyalty cards.
|
|
#
?
Sep 28, 2014 09:52
|
|
|
left_unattended posted:The dumbest part to me is that he's here on a visa. How the hell is he going to find a job now? e: For content, when I worked at BT, there was a customer survey at the end of each call, and a glitch happened for a while where instead of transferring the customer to the survey, we ended up in the survey and the customer got hung up on. I thought I'd done well on the call, so I voted myself a 5. Then they found out about it and checked every survey over a week's period, and fired those who'd done it since survey scores affected your bonus. hyper from Pixie Sticks fucked around with this message at 09:57 on Sep 28, 2014 |
|
#
?
Sep 28, 2014 09:54
|
|
|
Everytime I go to CVS they will scan a card that's taped to the register if you don't have a card. Gives you the discount still but you don't get any of the coupons that usually go with transactions.
|
|
#
?
Sep 28, 2014 13:44
|
|
|
Pumpy Dumper posted:Everytime I go to CVS they will scan a card that's taped to the register if you don't have a card. Gives you the discount still but you don't get any of the coupons that usually go with transactions. That's where I was when it happened, I guess that was her plan instead of getting rewards but to give me a discount? I rarely go to CVS so I don't know anything about their rewards system.
|
|
#
?
Sep 28, 2014 17:17
|
|
|
The Lord Bude posted:It's worse when employees loyalty cards also function as staff discount cards - not only are you stealing rewards points from your customers, you're also stealing money from the store by giving them a discount they aren't entitled to. We've had 3 separate incidences of this over the years. Oh yeah I forgot about this aspect. Yes my store does this too - so you use your card to accumulate gas discounts, almost all of our sales require the card to be scanned to receive the discount, and the same card also gives you the employee discount if you're employed there.
|
|
#
?
Sep 28, 2014 19:55
|
|
|
Pumpy Dumper posted:Everytime I go to CVS they will scan a card that's taped to the register if you don't have a card. Gives you the discount still but you don't get any of the coupons that usually go with transactions. That's just good customer service. I hate having extraneous cards in my wallet, so its nice when there are 'store' cards for cashiers to scan since every store ties its sales to those loving cards. Also, gently caress the marketing department. If you have a program capable of capturing and analyzing sales information, you can certainly use it to filter out the outliers.
|
|
#
?
Sep 28, 2014 20:28
|
|
|
It's retail though, punishing employees is an end in and of itself.
|
|
#
?
Sep 28, 2014 20:56
|
|
|
I'm actually really tired of all these loving loyalty cards. Just give the drat 'discount' to everyone instead of jacking up prices and then reducing them if you sign up to get advertising. Also, generally speaking, the things you can get for loyalty points or whatever just aren't worth the effort. About the only thing that something like a Speedway reward card is actually good for is the stuff like buy 7 fountain drinks/coffees and get the 8th free type of thing. The Jewel-Osco (Albertson's chain) stores here finally did away with their loyalty cards and just give the sale price to everyone. It was funny because Walgreens decided to start their own loyalty program just as the Jewels decided to end their program.
|
|
#
?
Sep 29, 2014 03:32
|
|
|
There's a retail store in my relatively small, extremely poor rural town that's linked with a convenience store chain via loyalty card. Buy groceries, get cheaper gas. Sadly, it isn't the one I work for, but hey. I take advantage of that whenever I can.
burial fucked around with this message at 04:16 on Sep 29, 2014 |
|
#
?
Sep 29, 2014 04:14
|
|
|
TMMadman posted:I'm actually really tired of all these loving loyalty cards. Just give the drat 'discount' to everyone instead of jacking up prices and then reducing them if you sign up to get advertising. Also, generally speaking, the things you can get for loyalty points or whatever just aren't worth the effort. About the only thing that something like a Speedway reward card is actually good for is the stuff like buy 7 fountain drinks/coffees and get the 8th free type of thing. They really are not worth it. I once got a CVS coupon for something dumb like buy 2 get the third free or half off but it was a product most people wouldn't buy more than one of once a month or it'll be $0.50 off a product that's $10-12.
|
|
#
?
Sep 29, 2014 04:24
|
|
|
Coconut Indian posted:They really are not worth it. I once got a CVS coupon for something dumb like buy 2 get the third free or half off but it was a product most people wouldn't buy more than one of once a month or it'll be $0.50 off a product that's $10-12. I only use mine for the sale prices. But I only go like once a week/every other week so when I get a receipt it's got like 8 coupons and takes longer to print than it did to ring up the soda I bought.
|
|
#
?
Sep 29, 2014 12:35
|
|
|
|
| # ? Apr 26, 2024 19:33 |
|
|
 My girlfriend and the rest of the employees at the café they work received this email at 11pm at night from one of the casual girls. loving 
|
|
#
?
Sep 30, 2014 05:00
|
|
