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My last job was like that; if you didn't maintain a certain ratio of credit card sign-ups to hours worked you got canned... they kept cracking down, as if enough pressure from management would magically produce a wellspring of consumers with perfect credit and not enough cards. One of the menswear associates would mislead customers by saying she was looking up their card when they 'left it at home' and would sign them up for a new card every time. I encountered customers who had 3 or 4 open card accounts and (impressively?) didn't know it.  And their complaints to management and notes on survey results about how annoying it was to have EVERY associate ask about the card went nowhere, because management was getting beat up by corporate about bad credit numbers, not bad survey results.My current job worries more about survey scores but the cashiers are the only ones with tracked survey metrics. Our storewide goal is 9/10 or better on every metric... but we get so few completes that one low score can hurt our stats for the week, especially because scores are weighted evenly (which honestly makes no sense to me, but hey - I'm not the one who thinks it's possible for every customer to rate us a 9 or higher, either). Seven 10s, two 8s and a 1 should not result in an 8.7 score and a scolding on improving our service. It should result in finding the customer who rated us 1, finding out why, and solving the problem (occasionally by kicking the customer in the nuts for being an inconsiderate douche with unreasonable expectations, but still). That's my opinion, anyway. Also, people who "  never give anyone a 10 because there's always room for improvement!" need to just give it up already.
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Oct 26, 2014 18:37
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Faerunner posted:That's my opinion, anyway. Also, people who " This frustrates me because of the power trip quality that comes from having Your Opinion! solicited. I think those people aren't understanding why the surveys exist and how their answers are being used.
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Oct 26, 2014 19:10
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Unless I had a truly terrible experience, I always give the best score possible on those surveys.
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Oct 27, 2014 00:53
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Skulduggery posted:When I worked retail I used to get credit applications all the time all you have to do is not be a retard and say if you apply for a card you can save $78 instead of if you apply you can save 10%! When you tell people the actual dollar amount they are way more likely to sign up Yeah, it's not that hard to get a decent sales rate going if you put a little effort into finding a routine that works for you. Personally, if I get a 'no' that isn't clearly committed, I like to follow up with a "why not?". It means I get to hear a whole lot about the data breach or people who 'already have too many cards', but there's a decent stream of people who either have an argument I can give a rebuttal to, or who haven't actually given it a lot of thought (and are now weighing the benefits against ??? instead of against inertia). Sure, I don't get all of those people signed up either, but it's enough. Sure, you have to put some pressure on at some point, but you definitely don't have to do that to most people. That said, the mandated goals are pretty clearly insane, and at least at my store people don't take them too seriously because they recognize that you are not going to consistently get 3-4 a day. So long as you're getting some kind of results and are clearly putting in the effort, they've taken it easy.
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Oct 27, 2014 01:24
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For those of you who need to plug in customer email addresses to keep your boss happy, you should know that gmail ignores periods in email addresses. thisismyemail@gmail.com is the exact same to Google as t.h.i.s.i.s.m.y.e.m.a.i.l@gmail.com. Chances are, though, your stores customer email database doesn't know this, a couple fake addresses and a period or two that slides around should keep you well ahead of whatever minimum percentage you need to meet.
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Oct 27, 2014 13:51
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The Lord of Hats posted:Yeah, it's not that hard to get a decent sales rate going if you put a little effort into finding a routine that works for you. Personally, if I get a 'no' that isn't clearly committed, I like to follow up with a "why not?". It means I get to hear a whole lot about the data breach or people who 'already have too many cards', but there's a decent stream of people who either have an argument I can give a rebuttal to, or who haven't actually given it a lot of thought (and are now weighing the benefits against ??? instead of against inertia). Sure, I don't get all of those people signed up either, but it's enough. Sure, you have to put some pressure on at some point, but you definitely don't have to do that to most people. Another protip is you tell them that they can just pay off the credit card in full at the register with whatever form of payment they were going to use originally. Atleast that was possible at my old store since they issued a temp card at the checkout. #retailhacks
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Oct 27, 2014 14:16
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Skulduggery posted:Another protip is you tell them that they can just pay off the credit card in full at the register with whatever form of payment they were going to use originally. Atleast that was possible at my old store since they issued a temp card at the checkout. This is assuming that original form of payment is a check or cash, generally. I don't know about other places but where I am you can't pay down your store CC balance via another credit card (since that constitutes a balance transfer) or a gift card (which I believe is due to potential for fraud?).
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Oct 28, 2014 02:06
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So I found out on Sunday that we have a major flaw in our register POS system: 1) Someone buys a product in my store in a state without a sales tax 2) Said person returns a product in a state that does have a sales tax 3) Register provides the return value of the product plus sales tax in the state the return occurs in So a dude got 25 cents back in sales tax that he never actually paid. Good job guys, you only have all the information within the return receipt to figure this all out. I'm betting an offshore team hardcoded the sales tax for each state's POS system. 
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Oct 28, 2014 05:44
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Skulduggery posted:Another protip is you tell them that they can just pay off the credit card in full at the register with whatever form of payment they were going to use originally. Atleast that was possible at my old store since they issued a temp card at the checkout. At Target you could do that as debit with a pin. I'd say at least 50% of my card gets there were people buying stuff like lawn furniture who used it once, paid it right off, and never touched it again. I could have cared less. I was rated on getting the card, not usage.
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Oct 28, 2014 15:58
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blackmet posted:At Target you could do that as debit with a pin. Worked in the seasonal department and started getting credit apps on exactly this because we'd get rewards points for everyone we got. Every 5 worked out to $10 Easy way to clear a couple hundred free dollars
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Oct 28, 2014 17:05
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Pornographic Memory posted:This story legitimately horrifies me. Honestly the idea of anybody at all enjoying Christmas music is almost incomprehensible to me but I know not everybody has had to work retail and good for them. Those people should also go gently caress themselves instead of telling me how much they like it. poo poo you might as well tell a starving person how great your diet's going. But just about any song will carve a bleeding furrow into your brain if you listen to it long enough, even under ideal conditions. One year my store had a drum corp set up shop directly across from us for their charity drive. That was a very long weekend.
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Oct 28, 2014 20:11
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HiHo ChiRho posted:So I found out on Sunday that we have a major flaw in our register POS system: I know Walmart had this issue up to at least 2012.
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Oct 28, 2014 20:49
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blackmet posted:At Target you could do that as debit with a pin. This is basically what I do when I get store cards. "Oh you'll give me this wallet I wanted for free if I use your stupid card? OK."
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Oct 28, 2014 21:30
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Rangpur posted:There's plenty of quality Christmas music, but most of it is explicitly Christian-themed Well... yeah?
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Oct 29, 2014 01:53
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I just want to listen to Oi to the World! and Twisted Sister's O! Come All Ye Faithful several dozen times this holiday season, and since I can't bring my iPod on the floor with me, I want them played over the PA. Is that so much to ask? 
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Oct 29, 2014 02:07
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Of course you're crazy. The only Christmas music allowed anywhere has to have been recorded in the 50s or it needs to be off a completely half-assed christmas album of a briefly popular pop singer. I can actually tolerate that stuff most of the time but the loving "goofy" christmas songs just annoy the hell out of me. Who laughs at them?
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Oct 29, 2014 02:33
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Sankis posted:Of course you're crazy. The only Christmas music allowed anywhere has to have been recorded in the 50s or it needs to be off a completely half-assed christmas album of a briefly popular pop singer. Generally it will have to include McCartney's Wonderful Christmas Time, one of the worst songs ever written in any genre.
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Oct 29, 2014 02:48
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The only acceptable Christmas song is Fairy Tale of New York.
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Oct 29, 2014 04:51
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OneThousandMonkeys posted:Generally it will have to include McCartney's Wonderful Christmas Time, one of the worst songs ever written in any genre. This and at least three versions of Silver Bells, usually more. I loathe that song so much.
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Oct 29, 2014 05:02
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Zeth posted:This and at least three versions of Silver Bells, usually more. I loathe that song so much. My local Target is already playing Jingle Bell Rock in the electronics section.
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Oct 29, 2014 05:17
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Cythereal posted:My local Target is already playing Jingle Bell Rock in the electronics section. At the Walmart I work at the lawn and garden section was given over to christmas trees weeks ago. It's only a matter of time before the store overhead switches to Christmas. Last year there were at LEAST four different Silver Bells. Most of the ones with duplicates seemed to follow a pattern, too- you'd have the classic version, one sung by someone of the opposite sex, one in either newish pop and/or country, and one by the Jackson Five or something else along those lines.
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Oct 29, 2014 05:21
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Rangpur posted:But just about any song will carve a bleeding furrow into your brain if you listen to it long enough, even under ideal conditions. One year my store had a drum corp set up shop directly across from us for their charity drive. That was a very long weekend. And that's why I won't ever donate to the Salvation Army. One long Christmas season, working a Software Etc., in the basement level of a B. Dalton's, where I could juuuuust barely hear that loving bell. Tinnitus by proxy.
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Oct 29, 2014 05:49
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The song my store loves to overplay is Feliz Navidad. Three different versions last year, all of them horrible. Christmas music starts this Saturday! 
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Oct 29, 2014 13:25
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Marchegiana posted:The song my store loves to overplay is Feliz Navidad. Three different versions last year, all of them horrible. Christmas music starts this Saturday! I actually enjoy listening to traditional christmas carols - and luckily my company still makes extensive use of them, so most of the time I like our christmas music - but in general I hate modern christmas stuff, and butchered 'modern' versions of traditional songs in particular. Feliz Navidad however is quite possibly my most hated auditory thing of all time. My company does this thing where around this time of year, they'll start inserting a carol here or there into the playlist, then as christmas gets closer they get more and more frequent until by a few weeks out it's non stop carols.
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Oct 29, 2014 13:46
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That sounds nice, actually. Unfortunately, I've always worked at places where November 1st involves flipping a switch and launching into 100% Christmas at all times until, usually, midway through January.
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Oct 29, 2014 13:56
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I'm apprehensive on what I should expect for Christmas music at whole foods. As long as "Santa baby" doesn't play I'll be happy
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Oct 29, 2014 14:35
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Apparently the new store manager didn't like the 50's music that used to play, so on the one hand I won't have to hear "Surf Santa" this year but on the other it'll probably be a bunch of Sankis's half-assed pop covers. Here's to hoping I won't have to find out until after Thanksgiving like in previous years.
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Oct 29, 2014 14:50
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I escaped losing my love of Christmas music to the retail gods despite working through 5 (?) seasons. Target didn't really play it when I was there and when I was a vendor rep the only store that played it over the PA was Staples and I was rarely there. I'm pretty glad because Christmas music owns. Except that Paul McCartney one, that one sucks.
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Oct 29, 2014 20:55
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BrainToad posted:I'm pretty glad because Christmas music owns. Except that Paul McCartney one, that one sucks. Barbara Streisand and any comedy iteration of The 12 Days of Christmas are usually what drive me to change the station. https://www.youtube.com/watch?v=RzuyO_ttaRA Raindrops on rosesesesesesesesesesesesseseses and whiskers on kittennnnnnenenenenenenenenenenenenenenenens.
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Oct 29, 2014 21:14
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I have a new-ish job where I'm at. (I post in the Foodservice thread in GWS. I'm a chef by trade and education, working for 4 years now at a fancier version of a chain grocery. it's like a Whole Foods.) I receive now for my department, so I bring up all our food and paper supplies, etc, early in the morning. Means I can listen to my music for the first 5 hours of my day, it's nice. As for over played songs. I always keep hearing The Who's "Christmas" off of the Tommy album, and it's so weird and... not really fitting. At all.
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Oct 29, 2014 22:19
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Marchegiana posted:The song my store loves to overplay is Feliz Navidad. Three different versions last year, all of them horrible. Christmas music starts this Saturday! I forget which chain did it last year here in Seattle, but one store actually went "We're not going to play seasonal music. You're welcome."
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Oct 30, 2014 00:48
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Ah, Christmas song time . At LLB they had about 3 CDs, enough so you heard the cycle more than once per shift. I think there were 3 or 4 versions of Frosty the Snowman, a few Jingle Bells versions, 2 Feliz Navidad and at least one Wonderful Christmas Time. Loretta Lynn's 'To Heck With Old St Nick' was.. somewhat questionable of a choice. By far the most disturbing was a song about someone wanting to have sex with Santa. I can't for the life of me remember exact lyrics, it has been 3 years or so, but it sounded like a play on Santa Baby sung in a stereotypical big black woman voice. She does not want presents, she just wants him. No idea what it is anymore though. Creepy as gently caress along with the psudo-rape in 'Baby, It's Cold Outside' that got played constantly, but that really is low hanging fruit at this point.
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Oct 30, 2014 02:49
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Nothing is worse than that horrible, horrible Christmas Shoes song. Patton Oswalt has the best bit about it. I'm too lazy to link it, though.
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Oct 30, 2014 03:48
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I once heard a song about Santa being a good ol boy and I have never been so upset whole folding clothes in my life.
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Oct 30, 2014 03:55
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Nothing like the soul-rending tedium of working back to back shifts during the holidays to really kindle that Christmas spirit. After you've asked the two-hundreth person that day if they'd like to sign up for coupons, while swallowing the churning blood in your stomach which threatens to erupt forth at any moment, you're rarin' to go stand in hour-long queues at other stores to get people kitschy poo poo!
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Oct 30, 2014 04:02
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Nocheez posted:Nothing is worse than that horrible, horrible Christmas Shoes song. Patton Oswalt has the best bit about it. I'm too lazy to link it, though. Thank gently caress I don't hear it much. But you're right.
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Oct 30, 2014 08:35
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I actually like Christmas music, traditional and some new. My favorite Christmas album is Big Bad Voodoo Daddy's Everything You Want for Christmas (which I have never heard on a radio, unfortunately). It is so fun at work, in July I'll put some Christmas music on in back and just wait about 20 seconds before people start screaming at me to turn it off. I actually got punched in the face by a coworker once for putting some on in a summer month, I find it hilarious how much the music polarizes some people. Also to piss off most of SA, I don't particularly enjoy Fairytale of New York. But in relevance to the past few posts, the Christmas Shoes song is awful. I am writing now just because I wanted to post the Patton Oswalt skit: https://www.youtube.com/watch?v=iq10bz3PxyY
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Oct 30, 2014 21:00
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Yoda posted:I actually got punched in the face by a coworker once for putting some on in a summer month You deserved it.
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Oct 30, 2014 22:37
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Random thought: consider getting a flu shot so you don't catch it from a customer. One year I came down with the flu during a black Friday shift and I wanted to die.
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Oct 30, 2014 22:51
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waffle iron posted:Random thought: consider getting a flu shot so you don't catch it from a customer. One year I came down with the flu during a black Friday shift and I wanted to die. This, except replace customer with co-worker. There's always that one guy in a store that's constantly sick and infects everyone around him.
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Oct 31, 2014 12:49
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