|
We had our trick-or-treating in my town on Sunday afternoon. Yes, I know, it may seem weird to a lot of you, but I'm a lifelong resident of this town, and as long as I can remember it has ALWAYS been the sunday afternoon before Halloween, and never at night. Well, I got to work Monday morning, worked a short little 4-hour shift at the service desk, and I probably took back 10 costumes that "didn't work out" (code for: My kid wore it and now I want to return it for a full refund). I bit my tounge and returned every last one of them, as there is nothing in our return policy that would have allowed me to deny any of the returns, but it just pissed me off. It's extremely dishonest and the customers JUST DON'T CARE!
|
#
?
Oct 31, 2014 18:55
|
|
|
|
| # ? Apr 26, 2024 20:55 |
|
|
Pumpy Dumper posted:I'm apprehensive on what I should expect for Christmas music at whole foods. As long as "Santa baby" doesn't play I'll be happy The only Christmas song that has ever truly made me want to blow my brains out was some stupid song they used to play when I worked at Walmart called "Italian Christmas Donkey" or some poo poo. I'd never heard it before, and hope to never hear it again.
|
|
#
?
Oct 31, 2014 19:22
|
|
|
Retail Slave posted:We had our trick-or-treating in my town on Sunday afternoon. Yes, I know, it may seem weird to a lot of you, but I'm a lifelong resident of this town, and as long as I can remember it has ALWAYS been the sunday afternoon before Halloween, and never at night. I've never understood why you guys get bent out of shape about stuff like that. That return isn't coming out of your money, who gives a gently caress?
|
|
#
?
Oct 31, 2014 19:55
|
|
|
Ghostnuke posted:I've never understood why you guys get bent out of shape about stuff like that. That return isn't coming out of your money, who gives a gently caress? Actually, yeah it is. It's not defective, so we have to re-sell it, only this time at a lower price because they are now on clearance for 50% off. So they bought it for $30, returned it for $30, now we have to re-sell it for $15 (or less) but we already sold it once already.
|
|
#
?
Oct 31, 2014 20:02
|
|
|
Retail Slave posted:Actually, yeah it is. It's not defective, so we have to re-sell it, only this time at a lower price because they are now on clearance for 50% off. He means it's not coming out of your money personally.
|
|
#
?
Oct 31, 2014 20:08
|
|
|
kidhash posted:He means it's not coming out of your money personally. It's not, but it still is lovely and dishonest. Retailers are not in the business of "borrowing" poo poo to people, which is exactly what this is. There are a bunch of people who do this with Christmas decorations, too.
|
|
#
?
Oct 31, 2014 20:11
|
|
|
Yeah, it's absolutely lovely and dishonest, and it does affect stores bottom lines which can mean reduced hours for the people at those stores if it happens widely spread enough. Like, at my store, it's entirely possible to abuse our returns policy to actually turn a profit off our backs. Even though I personally am not getting ripped off by that behaviour, that kind of thing can come back later in a variety of ways.
|
|
#
?
Oct 31, 2014 20:18
|
|
|
I would have to be paid so much more money than what retail pays to even consider starting to give a poo poo
|
|
#
?
Oct 31, 2014 20:24
|
|
|
A guy came in the other day after buying a $2.00 pair of stockings for his wife. He threw them at me, obviously used, and said "they don't fit". I explained to him that we don't take back wearable merchandise that isn't defective and has the size clearly labeled. "Well I paid $5.00 for these!" "The receipt says $2.00 along with the price tag" "....well I'll tell everyone I know not to shop here!" "Ok, have a good day!" Idiot.
|
|
#
?
Oct 31, 2014 20:44
|
|
|
EAT THE EGGS RICOLA posted:I would have to be paid so much more money than what retail pays to even consider starting to give a poo poo Emptyquote this x100. I stopped giving a poo poo a couple years ago and I've been so much happier since.
|
|
#
?
Oct 31, 2014 21:09
|
|
|
Retail Slave posted:The only Christmas song that has ever truly made me want to blow my brains out was some stupid song they used to play when I worked at Walmart called "Italian Christmas Donkey" or some poo poo. I'd never heard it before, and hope to never hear it again. Dominic the Donkey!
|
|
#
?
Oct 31, 2014 22:33
|
|
|
Pumpy Dumper posted:Dominic the Donkey! 
|
|
#
?
Oct 31, 2014 22:54
|
|
|
"The greatest trick the devil ever pulled was convincing the world he didn't exist..." Yall are mad brainwashed. Give the drat people their returns (especially if corporate policy won't let you refuse them) and do not give a single gently caress. You job does not care about you, you are infinitely replaceable, do not give a poo poo about your corporate overlords
|
|
#
?
Nov 1, 2014 00:33
|
|
|
If you work at a store where the hours aren't already pared down as far as they can get away with go you're probably either lying to yourself or you're The Lord Bude posting from the likely fictional retail worker's paradise known as Australia.
|
|
#
?
Nov 1, 2014 01:14
|
|
|
LLB's return policy always bugged the hell out of me. Anything was returnable at any time for any reason. Got a pair of 10 year old hiking boots caked in mud that finally wore out? Of course we will take them back and give you a new pair! You left your seasonal Adirondack Chairs (which you were specifically told were not all-weather) out all Winter buried in snow and the legs rotted out? Let me help you get those unloaded from your truck so you can return them and get the all-weather ones like we told you to! This is a Goretex jacket from Land's End. No ma'am, we are not Land's End, they are our competitor. It is not the same as the $329 jacket we have, this is a low end jacket from Land's End. We really can't take it back. You're going to get in line and try again with an associate who does not pay a bit of attention? Well, good luck with that, no one is that dumb...gently caress. (these are all real occurrences by the way) I know I should not care, but I do. It must be a defect of growing up honest
|
|
#
?
Nov 1, 2014 01:33
|
|
|
MAKE NO BABBYS posted:"The greatest trick the devil ever pulled was convincing the world he didn't exist..." Read the post a bit up. We lose money on returns like this, and it comes back in the form of less hours. It's not just some evil corporate entity that suffers. poo poo rolls downhill, and we pay the price for it, too.
|
|
#
?
Nov 1, 2014 03:16
|
|
|
Pornographic Memory posted:If you work at a store where the hours aren't already pared down as far as they can get away with go you're probably either lying to yourself or you're The Lord Bude posting from the likely fictional retail worker's paradise known as Australia. Don't worry, our hours are pared back to the bone as well. Our front end can scarcely function. Many of us are permanents though, so they can't cut our hours, but most casuals are lucky to get more than one shift a week these days, and because I've got like 200 hours of sick leave squirreled away I keep getting asked if I'd like to be sick for an evening to save wages.
|
|
#
?
Nov 1, 2014 04:12
|
|
|
darkwolf220 posted:LLB's return policy always bugged the hell out of me. Anything was returnable at any time for any reason. Got a pair of 10 year old hiking boots caked in mud that finally wore out? Of course we will take them back and give you a new pair! You left your seasonal Adirondack Chairs (which you were specifically told were not all-weather) out all Winter buried in snow and the legs rotted out? Let me help you get those unloaded from your truck so you can return them and get the all-weather ones like we told you to! Ok so I had to take a "Customer Experience Training" seminar for Whole Foods and they actually shed a lot of light on the aspect of returns. So, for any of you who don't know, WF policy on returns is "Return any item for any reason with a receipt and get full refund. Without a receipt you get full refund as store gift card" And how they justify this is, sure the store loses out on the $20 or whatever, but now that person is really happy and is more like to return and tell their friends to come. It also encourages trying new products, which means they're buying more and the likelihood of them returning every new item they try is very low
|
|
#
?
Nov 1, 2014 14:44
|
|
|
The Lord Bude posted:Don't worry, our hours are pared back to the bone as well. Our front end can scarcely function. Many of us are permanents though, so they can't cut our hours, but most casuals are lucky to get more than one shift a week these days, and because I've got like 200 hours of sick leave squirreled away I keep getting asked if I'd like to be sick for an evening to save wages. ... you accrue 'sick leave' but don't get paid if you take a sick day?
|
|
#
?
Nov 1, 2014 15:07
|
|
|
When I was at CVS they told us to take anything back, for basically any reason. We could even guesstimate a gift card if it was an ancient item with no receipt, with manager/shift approval. Basically, if you fought a customer on something like a return or them trying to use a coupon for the wrong item, my store manager told me that 1/ the customer will get a 100 dollar visa/amex gift card when they complain to corporate, and they will complain to corporate and 2/ you will get written up/fired. Fighting with a customer about anything is a terrible idea, and if you an just pawn that poo poo off on the guy above you.
|
|
#
?
Nov 1, 2014 15:12
|
|
|
EAT THE EGGS RICOLA posted:... you accrue 'sick leave' but don't get paid if you take a sick day? From a budget standpoint the sickness hours probably come out of a different budget pot to the work hours. I know when I was an acting store manager I ended up getting a bunch of people to take their holiday time when we were low on hours so that everyone could still get paid enough to live on instead of having to cut people's hours.
|
|
#
?
Nov 1, 2014 15:17
|
|
|
Yeah, pretty much. I actually have two positions at my store, one which falls under replenishment hours and a teaching position which falls under class hours. Sometimes I'll lose hours on my support job when we've had a particularly gnarly truck come in and it takes longer than expected for the crew to throw boxes. On those weeks I just make up my hours doing a crochet demo or something and my manager's totally cool with it because the class bucket always has extra unused hours.
|
|
#
?
Nov 1, 2014 16:26
|
|
|
Thanksgiving is in sight, and Christmas soon after and people are having their hours cut... that sucks balls. It feels like I can't escape +48 hour weeks. It's fine for now because I still got a mortgage to pay, but it be nice if I could get a break with a 40 hour week now and then. We're still understaffed and we're about to get more hours for our department due to increase in sales for the holidays. Management claims that they're processing a new hire  . Unfortunately people are using personal holiday and vacations in November and December before they lose them, so I guess it's 48 hour weeks for me from here on out to the new year.
|
|
#
?
Nov 1, 2014 18:42
|
|
|
My local Target is now a Christmas-themed circle of hell. There are four different Christmas CDs/stations being played from different places in the store, and it blended into an unholy cacophony in less than a minute. And all the Christmas decorations out in force. Strongly considering doing my grocery shopping elsewhere until January.
|
|
#
?
Nov 1, 2014 19:13
|
|
|
lovely store music and pushy employees are the two main reasons I wear headphones when shopping.
|
|
#
?
Nov 1, 2014 19:30
|
|
|
Almost every place I went to this year had large signs on all Halloween merchandise saying it was all final sale and no returns allowed. Seems crazy to do otherwise for seasonal things, especially costumes.
|
|
#
?
Nov 1, 2014 20:32
|
|
|
MC Nietzche posted:When I was at CVS they told us to take anything back, for basically any reason. We could even guesstimate a gift card if it was an ancient item with no receipt, with manager/shift approval. Basically, if you fought a customer on something like a return or them trying to use a coupon for the wrong item, my store manager told me that 1/ the customer will get a 100 dollar visa/amex gift card when they complain to corporate, and they will complain to corporate and 2/ you will get written up/fired. Fighting with a customer about anything is a terrible idea, and if you an just pawn that poo poo off on the guy above you. I've not heard anything like this. Then again, I work in the actual pharmacy. We have laws to abide by so we can and have to tell them no on things such as returning pseudoephedrine. I've gotten patient complaints, but never been written up because of them. Corporate usually calls us if there is one to see what's going on.
|
|
#
?
Nov 1, 2014 22:32
|
|
|
ijii posted:Unfortunately people are using personal holiday and vacations in November and December before they lose them, so I guess it's 48 hour weeks for me from here on out to the new year. Oh man I loving hate people taking vacations during the holiday season. Like I understand that it's a stressful time of the year and would love some vacay time during the busiest most miserable part of the year at work too, but anybody who actually does this is being a huge dick to their coworkers. I seriously wish November and December were just flat out barred from being used for vacations. There's an old woman in my department who takes a vacation in December every single year, usually one of the bakers does it too but I think the double vacation he took in October (two weeks back to back) tapped him out for paid off time and if he has any more it's just like two personal days.
|
|
#
?
Nov 1, 2014 23:52
|
|
|
The useless shitheel CEM I seem to wind up working with most nights is getting married at Christmas. He's going to miss out on the absolute shittiest days of the season, which is good for my sanity. He keeps loving up closes when the place is in any way busy, so I can't imagine how devastating his incompetance would become on the three nights leading into the 25th when we're open til 11.
|
|
#
?
Nov 2, 2014 00:04
|
|
|
Pornographic Memory posted:Oh man I loving hate people taking vacations during the holiday season. Like I understand that it's a stressful time of the year and would love some vacay time during the busiest most miserable part of the year at work too, but anybody who actually does this is being a huge dick to their coworkers. I seriously wish November and December were just flat out barred from being used for vacations. There's an old woman in my department who takes a vacation in December every single year, usually one of the bakers does it too but I think the double vacation he took in October (two weeks back to back) tapped him out for paid off time and if he has any more it's just like two personal days. So instead of spending time with relatives and friends during the holidays retail workers should spend their days helping out in the store? Are they emotionless robots?
|
|
#
?
Nov 2, 2014 00:23
|
|
|
Pornographic Memory posted:Oh man I loving hate people taking vacations during the holiday season. Like I understand that it's a stressful time of the year and would love some vacay time during the busiest most miserable part of the year at work too, but anybody who actually does this is being a huge dick to their coworkers. I seriously wish November and December were just flat out barred from being used for vacations. There's an old woman in my department who takes a vacation in December every single year, usually one of the bakers does it too but I think the double vacation he took in October (two weeks back to back) tapped him out for paid off time and if he has any more it's just like two personal days. Who's being a dick, the people who are taking time off to see family and friends who they may not get to see at any other time of the year, or a random co-worker who demands that they not?
|
|
#
?
Nov 2, 2014 01:26
|
|
|
Speaking of sick days, the absolute sinking feeling you get when you come down with an actual illness after a drinking holiday even though you didn't actually go drinking, and knowing that your managers will not believe that you are legitimately calling out sick.
|
|
#
?
Nov 2, 2014 03:18
|
|
|
EAT THE EGGS RICOLA posted:... you accrue 'sick leave' but don't get paid if you take a sick day? We get paid for it, but the money comes from a different budget, so even though I get the same amount of money when I call in sick, the store has saved wages.
|
|
#
?
Nov 2, 2014 03:52
|
|
|
Pornographic Memory posted:Oh man I loving hate people taking vacations during the holiday season. Like I understand that it's a stressful time of the year and would love some vacay time during the busiest most miserable part of the year at work too, but anybody who actually does this is being a huge dick to their coworkers. I seriously wish November and December were just flat out barred from being used for vacations. There's an old woman in my department who takes a vacation in December every single year, usually one of the bakers does it too but I think the double vacation he took in October (two weeks back to back) tapped him out for paid off time and if he has any more it's just like two personal days. And what's with those assholes who refuse to work Thanksgiving, Christmas Eve and Christmas Day? Who the gently caress do they think they are that they're better than anyone else and don't have to be there just in case someone wants to go buy something last minute? Your kids will be there after work, you selfish pricks! But in all seriousness, really dude?
|
|
#
?
Nov 2, 2014 03:56
|
|
|
Yeah that was a stupid rear end in a top hat thing of me to say. I've been doing this poo poo for too long. 
|
|
#
?
Nov 2, 2014 04:16
|
|
|
I miss first world retail worker problems. Now I get to work in an industry where the customer is literally always wrong and the saying is "the customer is always wrong"
Guru Yaekob fucked around with this message at 04:51 on Nov 2, 2014 |
|
|
#
?
Nov 2, 2014 04:49
|
|
|
Guru Yaekob posted:I miss first world retail worker problems. Please elaborate.
|
|
#
?
Nov 2, 2014 05:27
|
|
Mooktastical posted:Please elaborate. I work in Air export filing "customers" freight with customs. You would be amazed at how little our customers know about sending freight overseas. Customer "The customer in Tel Aviv is paying for this freight" Me "Ok well your documents say it is DDP prepaid" Customer "Yes move it DDP" Me "Ok well that means you are paying for the freight" Customer "No it is DDP collect" Me "There is no such thing" Customer "Well that is what the sales guy sold it as just move it please" Me "Well its going to run into problems with customs overseas" Customer "Well that is the chance we will have to take" Me "Okay" Two weeks later Customer WHY HASNT THIS FREIGHT DELIVERED  Me Looks like it isn't passing customs clearance, they are going to need revised documents showing EXW terms  Customer I TOLD YOU IT WAS DDP Me  Sometimes our customers are so confused and rear end backwards, I feel like I'm an idiot because I can't understand what the gently caress they are trying to communicate. We have one customer who ALWAYS moves a certain product prepaid every once in a while I'll get a invoice that says collect and I'll ask them are you sure this isn't a prepaid shipment? You always move these prepaid, "no it's collect". So then I send for approval from our destination office to move it and they come back with "the consignee is saying this is a prepaid shipment". loving companies send poo poo out and don't even know who the gently caress is paying for it. Everyday is such a clusterfuck don't ever go into logistics stay in retail where it is safe. Getting trained at my job was the most frustrating thing ever because I would file the shipment exactly per the documents they provided then the next day my boss would be like "yeah um we are going to have to refile that because the shipper has no idea what they are talking about" I was so close to quitting so many times and now I wish I would have gone through with it. Move a multi million dollar shipment gently caress up who is paying for what NBD. You know the idiots you deal with in retail? They all work in the shipping department of fortune 500 companies. Guru Yaekob fucked around with this message at 05:58 on Nov 2, 2014 |
|
|
#
?
Nov 2, 2014 05:51
|
|
|
kdc67 posted:I've not heard anything like this. Then again, I work in the actual pharmacy. We have laws to abide by so we can and have to tell them no on things such as returning pseudoephedrine. I've gotten patient complaints, but never been written up because of them. Corporate usually calls us if there is one to see what's going on. Yeah, my post is mostly about the front store, we weren't even allowed to have PSE products rung up there, and major poo poo storms brewed up if we got caught with them at all. Pharmacy was too lazy/busy to do their own throwbacks, so sometimes we'd get a basket of poo poo up front and it'd have a PSE advil or something in there and I'd bitch about it to them. Pharmacy and Front are like 2 totally different worlds, that poo poo was crazy.
|
|
#
?
Nov 2, 2014 15:06
|
|
|
|
| # ? Apr 26, 2024 20:55 |
|
|
Retail Slave posted:Read the post a bit up. We lose money on returns like this, and it comes back in the form of less hours. It's not just some evil corporate entity that suffers. poo poo rolls downhill, and we pay the price for it, too. If you think your schedule problems have anything to do with the returns you're taking, you're nuts.
|
|
#
?
Nov 2, 2014 17:25
|
|