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AbrahamLincolnLog posted:Closing tonight: Closing time is always fun, a woman came in at 11:56 at night to our store (we close at midnight) wanting to grab a bunch of stuff and recharge a prepaid card. She took until 12:05 despite me frequently calling that the store was closed and we needed her out. And then she paid with $105 in cash. I thought I was going to watch a human being die that day as my manager came out with the (already counted) register's cash drawer when I called it. Good times. UZworm fucked around with this message at 14:49 on Aug 14, 2015 |
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Aug 14, 2015 13:52
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: "Attention customers. The time is now 8:50, and the store is closing in 10 minutes."
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I'm surprised I'm only now finding out about this thread. I work at one of the big pharmacy chains (It rhymes with "Small beans!") as kind of a jack-of-all-trades guy; I can work the register obviously, but I also work photo, cosmetics or even as a pharm tech depending on the day. I'm pretty productive and all the managers love the work I do, so I actually like the job quite a bit... except for the days when I have to work the register, which are far, far too frequent because we keep losing cashiers and hiring established photo and pharm techs, which means they can only ever get me hours at cashier some weeks. My favorite dumb poo poo: 1. A dude shortchanged himself the other day. His total was 9.80 and he paid with a 20 so he was to get 10.20 back. After he handed me the 20 and I started getting his change, he handed me a quarter and said "Here, add this on." I said I didn't think it wouldn't help anything if he did that, and he said "Sure it will, just give me 10.05 back." It was like 7:00 in the morning and I had just woken up so I was only half there, and my mind just blew up when he said that. My brain was too busy exploding trying to figure out what the hell he was talking about so I just stared at him, dumbfounded. Was he trying to pull the world's most clever money-handling scam on me? Had I forgotten the basic tenants of addition and subtraction? Was I so tired that I was misreading numbers on the screen? He pulled up his phone calculator and said "See, 9.80 plus 25 cents is 10.05, learn some math, you idiot." So I gave him 10.05 and he stormed out. It took me several minutes to figure out that the jackass apparently somehow got in his head that 10.20 was his total and not the change he was due, so he shortchanged himself 15 cents while calling me an idiot. --- 2. A woman comes up to the register with a Hallmark card. Hallmark is a separate entity from us, technically, and their stuff never has deals or points or anything. We don't even stock that stuff, a Hallmark lady comes and does it all, so most of us generally don't know or care much about the section. This woman had a $2 card, and when it rang up at $2 she got enraged and started yelling about how it was "In the 99 cent section". The price was listed on the back of the card, like it is on all cards, and I could tell from across the store that the sign said "Starting at 99 cents", not just "99 cents". She gave the usual bait and switch speech, ending it by leaning in close to me (as close as she could, since I was across a counter and also a foot taller than her) and saying, "And you had better keep that in mind before Hallmark gets your little store in big trouble." My manager got a complaint later because I started laughing. --- 3. The store just recently made me put up giant yellow tags (similar to the ones that are used for sales, but that instead just list the regular price and "Smart buy!" on them) on every single cigarette. That means that behind me is an enormous, garish wall of yellow, since we have a tag on every single facing of each cigarette instead of a single tag at the start of each multiple facing. It makes it impossible to stock and count the cigarettes easily, and I have already had to change all of them once because of cigarette price changes. The explanation I was given was that "Corporate says that we've trained people to see sales when they see yellow tags." That's all well and good, but who the gently caress impulse buys cigarettes? --- 4. I had a cosmetics co-worker who was a goddamn nightmare when you were working register. She would find out what items were giving out the 'register rewards' (special in-store coupons for some amount of money under $10 that could be used on any purchase) and bring up like 10 of them to the register, making you ring them up in separate transactions each time so she got a boatload of the coupons. Then she would feign surprise when looking at her phone, realize that she had no money left, and say she needed to return most of them. She also loved buying like 20 things at a time -- it should be noted that we're a somewhat smaller store with only one register always manned and only one other one for long lines to be split -- and making you do them all in separate transactions so that she could use her coupons that only worked one per transaction. Half the time, her card would be declined anyway at some point and she'd leave you with 15 go-backs. I decided to file a complaint with the store manager because she would routinely hold up lines with this bullshit and eventually, the loss prevention manager for the district came in, tore her apart for about 20 minutes, and within a week she had gotten a new job at Walmart because 'They pay better'. Thank loving God. --- 5. The most popular racket at our store is when people go to another store, snatch a receipt from the garbage outside and then go in and steal all the poo poo on that receipt. Then they come to our store to try to return it. Every single time, their explanation is that THEY live near that other store, but they bought all the stuff for their girlfriend who lives in THIS area, and she didn't want it, so they figured it would just be easier to return it here. Seriously, there are like 15 guys who routinely do that at our store and they all use that exact story every single time. This came to a hilarious head when the dude said, without thinking, that he was here to return all of this stuff that he bought for his girlfriend after putting a beard trimmer and like three cases of men's razors down. The manager didn't even bother with the 'go to the back to check inventories' schtick and just kicked him out immediately for that one. --- 6. Guy clearly on drugs came to the photo department asking questions about if the cameras were there to catch copyright infringement and if we told the police about possible copyright problems. He then proceeded to print about 50 pictures of memes from his phone. --- 7. And finally, a "Hell is other retail workers" story. Guy comes in around 11:15, 45 minutes before we close. He is hysterical. He is loud, with crazy eyes, clearly sleep deprived as well. He is looking for a specific anti-itch product for his daughter. We do not carry that anti-itch product, and in fact I had never even heard of that anti-itch product. We showed him many other fine products, some of which even had the same active ingredient, but he was adamant that this and ONLY this product would work for him. He got mad at us for not carrying the product and frantically screamed at us to find him the product because, in his own words, "Time was running out". I called the 24-hour Kroger store a few miles away to see if they had the product and after getting through two associates, I was talking to someone they said was their inventory manager. I asked if they had the product, and she said "Yeah" without hesitation. I confirmed twice with her that it was that exact product and she confidently said yes back both times. I told the gentleman that they had it, and he gleefully left our store to head over there. 20 minutes later, we receive a phone call. Over the intercom, I hear, "UZworm, call on line 101." I never get calls, so I knew instantly that this was bad news. It was the gentleman, who arrived at the store and was told that they had never received such a phone call and that no, they did not have that product. Tears were involved in the 20 minute phone call I had with him as he said that he just wished that someone, anyone could help him heal his poor daughter with this anti-itch product and that I was a fool for believing them so readily when they said they had this product. So basically, gently caress Kroger. UZworm fucked around with this message at 09:40 on Aug 19, 2015 |
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Aug 15, 2015 07:53
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Kickshaw posted:Ah, these stories sound so familiar. Reminds me of the year I spent at your store's closest competitor, including returning stolen poo poo without receipts, and buying a bunch of crap for rewards only to return it the next day. I'll have to tell some stories sometime I'm not on my phone. The triple-letter? I've heard that they treat their employees way worse than my store every time I've talked to someone who works there, especially Pharm Techs. I'll always be glad that we don't have to deal with having to sign people up for our rewards program or getting a certain % of rewards put in every day or else hours are cut. Also, a really drunk woman came in five minutes before we closed and started flirting with me. Specifically, she said that she was going to forcibly stay in the store after we closed just so that she could have me 'manhandle her out the door'. That probably goes into the books as the weirdest thing I've had happen to me around close, which is probably a good thing.
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Aug 16, 2015 11:56
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Faerunner posted:Eh, it might filter one or two people. What customers think is the No. 1 rule of retail: The customer is always right. What retail workers know is the real No. 1 rule of retail: The customer is always stupid. thewireguy posted:So, how was it? I usually make it a point not to gently caress drunk Broncos fans UZworm fucked around with this message at 14:40 on Aug 18, 2015 |
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Aug 18, 2015 14:16
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He's a lovely employee. (Literally, wa-hey!) Reminds me of a guy where I work who, at least once a day when he's working register, will ask the photo or cosmetics person if they can take the front so he can 'go to the bathroom real quick'. These bathroom breaks have never taken fewer than 15 minutes and often stretch to 20. I've told the manager every single time he's done this and they're apparently just throwing him into the Pharmacy as a tech, where he used to be, so they don't have to deal with his dipshittery any more in the front. Of course, that means more shifts for me at the front because we refuse to hire anyone new 
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Aug 19, 2015 16:16
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Our lead cosmetics person got a new job, so I might be getting promoted... to beauty advisor 
UZworm fucked around with this message at 07:35 on Aug 21, 2015 |
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Aug 20, 2015 14:28
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I'm going to be on vacation the entire week while they're setting up all the Halloween poo poo 
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Aug 26, 2015 05:29
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One of my co-workers apparently caught customer-itis last night. She stopped me in the middle of a project to drag me back to the register, bought a bunch of make-up from me (we're talking like 30 nail polishes and 20 other misc. products), did the thing where she stared at the screen and said "That on sale?!' for every loving item, and then returned 20 of the items five loving minutes later. My store requires you to scan every returned item and the receipt again individually. Then she laughed and left for a 15-minute break that took 25 minutes.
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Sep 22, 2015 11:18
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Spoggerific posted:On the topic of this retail pharmacy company, they're currently going through a restructuring of the photo labs located inside stores. Previously, stores had what was known as a "wetlab", a photo processing machine that develops and processes pictures using chemicals just like you'd use in a darkroom. These machines are unwieldy beasts and require a significant amount of training to do routine maintenance like draining and filling up chemicals, testing the developing process, or processing disposable camera film. Because of this, there's a position in stores called "head photo specialist" who has had more training with the wetlab and takes care of the more difficult maintenance tasks that only need doing occasionally. Since everything but maintaining the lab is as simple as changing paper types, everyone else who works the photo machine is paid about what you'd expect for a retail position. Funny enough, we didn't technically have a head photo specialist at my store before the switch to the dry lab, so nobody has really been adversely affected by the switch. Yet somehow still only like three of us know how to do anything photo-related.
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Sep 23, 2015 07:50
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PenguinKnight posted:Same thing at my store. I'm still the only one ordering things and training people. Thank god it didn't effect my pay. Our Assistant Store Manager does all of the photo ordering, I think. Before that one of the SFLs did. When I started working there we still had the wet lab and we still never had a head photo tech, just a bunch of guys who were really good at photo and a few others who weren't actually photo techs but still knew vaguely what they were doing. Weird. Also, I have no idea why, but a huge pet peeve is people saying "No thanks" when I ask if they have a Rewards card with us. I know that a lot of places like to push those things and charge for them, but we don't really do that so I just get peeved off every time I get that response. I didn't ask you if you wanted one, just if you had one! I blame retail eroding my mind.
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Sep 24, 2015 04:26
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Dipshit came in to use Western Union, was too dumb to figure out the rather simple interface and kept screaming "gently caress YOU WESTERN UNION" at the machine. At the end, the transaction wouldn't go through because the loving nimrod made up a fake phone number on the spot in the kiosk so he couldn't enter his phone number at the end. I have never laughed so hard at someone storming out.
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Oct 6, 2015 11:46
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Pumpy Dumper posted:Yeah i've seen people do this before me. I just automatically swipe first but I am a person who stares at the screen until it says payment approved so I always see when it says to insert for chip. I was just confused because I didn't realize why some readers require it but others don't. Someone else said they may have just not enabled it yet which also makes sense. At this point I give people some slack because it's still kind of an unknown. For some reason our machines only accept the chip when it's a credit card; debit cards still require swiping. Once we've gotten to the point where a large number of retailers have it and all the chip cards are working as adverteised, I'll start making more fun of the people who are like 'the gently caress is chip how am do this?'.
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Oct 7, 2015 10:36
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I'm getting out of retail, kind of! I've a new, incredibly awesome job that pays decently (not like $15 an hour or anything, but much much better than goddamn retail) and only takes up 30 hours a week! Plus, it's only 30 hours a week, which means I can stay on for like 8-16 hours a week at the WAG for extra experience and money. I guess it's Stockholm syndrome that makes me want to stay in retail part time? Who knows?
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Oct 14, 2015 11:06
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I just applied for a promotion at my retail location of choice because the managers all like me and think I'd do a good job as a shift lead. Lord help me 
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Nov 2, 2015 10:23
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I got fired because of health reasons from my last job and after 7 months I decided to reapply at a different store. They not only hired me on the spot but I got a raise from the last store I worked at. The system works!
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Aug 2, 2016 08:23
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Jingleheimer posted:Even if you get a song in the rotation that is actually good it becomes not so good after listening to it 10 times a day. If there's one nice thing I can say about where I work, it's that there's enough musical variety that I almost never hear song repeats in a shift. It may be the same songs every day, but at least it's a variety of the same songs every day!
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Aug 2, 2016 14:04
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Aristophanes posted:My previous job at a game store had a monthly DVD with lovely pop/electronic music that played on a loop every 1.5 hours. People saying loops of less and less time just reminds me of my first ever summer job working at Cirque du Soleil in the sales tent where the only thing we had was a loop of the same three 5-minute long DVD preview videos all day.
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Aug 3, 2016 13:30
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grimcreaper posted:We just had... an incident. Some guy took a wooden plunger handle in to the bathroom. LP thought it wasn't worth even going for the guy because the plunger is 4 bucks total.  Forget stopping him for LP purposes, they should have stopped the guy just on principle. How many times is a person going to go into the bathroom with a long pole and come out without something horrifying having happened?!
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Aug 4, 2016 06:07
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The pharmacy where I work might not be the best place, but stories in this thread always make me glad that I'm at least not at a grocery store or anywhere with fitting rooms.
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Aug 4, 2016 15:01
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Shugojin posted:Front end is okay except for lottery tickets Thank god I get to pawn those people off on the 7-11 down the street because we don't sell them.
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Aug 7, 2016 07:08
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A bunch of my co-workers apparently decided that we NEED to have Walkie-Talkies in the store because they don't think the intercoms are good enough. (If the goddamn shift leads aren't going to come when you call them on the intercom, why do you think they'll actually show up just because you use a Walkie-Talkie?!) I've apparently been put in charge of teaching people the Walkie-Talkie etiquette and usage by tomorrow. God damnit this is stupid.
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Aug 8, 2016 20:07
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Retail Slave posted:At least they won't have the excuse of "I didn't hear the intercom" or whatever. That happens in our store quite a bit. It's an older building and there are spots where it's softer than others, and when they're unloading a truck in the back they don't hear ANYTHING back there. I have about 0% faith that these people will even keep the Walkie-Talkies ON them at all times like they're supposed to.
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Aug 8, 2016 20:12
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sweeperbravo posted:I would get so disproportionately, unreasonably irritated when customers used to ask about our Valentimes Day cards. Vamlumtimes is serious times!
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Aug 10, 2016 06:19
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For once it's 100% our fault here, if you want to do credit with a debit card on our reader you have to hit the yellow "cancel" button. It doesn't indicate that anywhere on the screen or on the pad. I don't think they're going to change it, so that's going to be an annoyance for the rest of time.
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Aug 10, 2016 20:33
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We've got a guy working at our store who literally calls out of work every second shift he's assigned. They will not fire him. Tonight they got mad at me for refusing to come in on my day off to close because he called in again. God drat.
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Aug 11, 2016 11:16
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NerdyMcNerdNerd posted:The best part about this scenario is that: To be fair to my place of work, I do work full time every week and never go below 32-36; this would have counted as overtime for me. Still, gently caress that poo poo!
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Aug 11, 2016 21:04
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Dealing with freezers is the best! It's like your own little frigid world in there, safe from calls over the intercom and co-workers wanting to get near you and talk.
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Aug 12, 2016 11:46
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dee eight posted:What's the best way to present coupons at the checkout? I sometimes use one or two and I usually put them on top of the first item through. Should I hand them to the checker instead? As long as you make it clear they're all there at the start of the transaction and they're within easy reach, I usually don't care how they're given to me. On top of an item early in the transaction is usually good though. Our register needs some manufacturer's coupons to be entered manually, which, once the process is started, locks the console from scanning anything else. This is, naturally, when everyone remembers that they forgot one other thing or a coupon from us (which can't be entered like that) and I have to call a manager to void the entire transaction.
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Aug 18, 2016 11:08
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Speaking of Clopening, I got off work at 10:30, wasn't at home until 11:30 and now I have to get up at 5:30 for a 7 am start. And I can't sleep 
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Aug 20, 2016 08:57
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Kilonum posted:My store is bleeding people this week. I feel the pain. We lost two front end people already since I started at my new store three weeks ago and out of our 5 shift leads, four of them might be leaving over the next few weeks.
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Aug 25, 2016 05:51
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(I started in July)
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Since I started working at my new store I am literally the only employee other than the manager and assistant manager who has not called in for a shift. Every single day off I have I invariably get a call asking if I can come in to cover some other person who called in for their shift.
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Aug 25, 2016 07:44
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We're doing full inventory... today. We've basically spent the last 3 weeks scrambling to get the store ready. It still isn't!
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Aug 25, 2016 21:40
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Yesterday a woman came in trying to do a return on something she bought from one of our stores in Vegas, where the tax rate is slightly higher. She was in the store for a half hour screaming at me, and then the team lead, because it was "unfair" that she had to pay 8% tax on something but only got 7.65% of that back on the return. (That .35 difference in the tax on her return was about FOUR CENTS.) It turns out that when you go from state to state, tax laws are different and we're not allowed to hit a "pretend we're Nevada" button on the POS if you're too stupid to return poo poo from the state you bought it from. I was really, really close to willingly getting fired for telling her to shove the four cents up her rear end and gently caress off out of the store.
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Aug 26, 2016 12:31
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Spoggerific posted:I work at the same company you do, and I once had someone return an item purchased in Chicago earlier in the same day. The return went smoothly, but we're in Texas and like an hour drive from the nearest airport. I was surprised the register let me do it. Our registers are pretty dumb when it comes to returns honestly; if it isn't past 30 days or over $25 (is it $50?) it won't say anything. I had someone come in with a receipt from 2008 last year trying to return something, and we ended up letting it happen because hey, the thing was unopened and they did have the receipt! Though on that note, the guy who came in today with a Rite Aid bag and was confused why we couldn't take the return is dumber than all of our registers put together.
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Aug 27, 2016 06:53
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Three people quit today. We were already understaffed, and we had three people quit today. Two of them were generally given 80% of the hours in cosmetics. One of them was the shift lead who was supposed to close four days next week. help me
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Sep 2, 2016 08:15
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Work gave me Saturday off because I'm going from closing to opening. It was a nice move until they called me and woke me up at 7 to ask me if I wanted to come in to cover a shift 
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Sep 4, 2016 09:30
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I finally had a day off scheduled today after hurting myself at work yesterday so I got really drunk last night only to wake up to a voicemail telling me I have to come in this afternoon to cover a shift for someone who quit yesterday. Hahaha I'm so hungover help me
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Sep 7, 2016 15:14
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Fil5000 posted:I mean... you DONT have to go in. I already told my ASM on Monday that I'd cover one this week if necessary; I didn't expect ANOTHER person to quit!  Also, I'm pretty sure that with all of the people who keep quitting on us she's going to have a breakdown and kill someone if the store has to run with only two people for a night so keeping that from happening sounds like a good plan. 
UZworm fucked around with this message at 18:32 on Sep 7, 2016 |
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Sep 7, 2016 17:50
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Shugojin posted:A particularly rear end in a top hat manager might be vindictive in later schedules but yeah. We don't have enough people at the store for them to cut anyone's hours because so many people are quitting, fortunately 
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Sep 7, 2016 20:05
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| # ¿ Apr 28, 2024 10:32 |
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Hahaha as soon as I got in the girl who no-call-no-showed yesterday and told management she was quitting showed up and said she wanted to work one more shift, so I get to go home. Hangover gods be praised!
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Sep 7, 2016 23:20
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