I work at a Bed, Bath, and Beyond... and this has happened a ton to me:
Customer: I was looking for [summer grilling item I've forgotten] because I saw it in another one of your stores, can you show me where it is?
Me: We had those, but I believe we're sold out. I'll show you where we've moved the summer items to, and if it's not there I can have it shipped to you.
So we walk over to the big pole we've moved all the grilling items to and I look, then say: Sorry, it looks like we are out of them. Would you like me to have it shipped to you though?
Her: Look, do you know what I'm talking about? It was (whatever she was looking for).
Me: Yes, it's called the [whatever].
Her: Good! Where is it?
Me: We're sold out.
Her: Look, I don't think you know what I'm talking about. I know you have it because I saw it in another one of your stores.
Me: Sorry, we did have this, but we're sold out now.
Her: No, you just don't know what I'm talking about, it was (describes it again).
Me: Yes, it does (I describe what it does, what it looks like, what the package looked like, and how much it cost).
Her: Yes, that's what I'm looking for.
Me: Ma'am, sorry, but we're sold out of that here.
Her: Look, I know you're confused and don't know what I'm looking for. In the other store it was on a TABLE.
Me: Ma'am, we moved all our grilling items to this pole here, they were in the front room but we've turned that into a clearance room right now. This is all that we have left of the summer items.
Her: NO, you just don't know what I'm looking for. It was on a table on the other store, it wasn't right here. Can you get someone for me who knows where it is?
Me: I can call the manager for you. MOD, can you come over next to cookware?
MOD: I'll be just a minute, I have to finish (whatever).
Lady: Never mind, I'll just go look and see if I can find it myself. This ISN'T where it was in your other store.
So she walks off and I hear her say: Ugh, we need to find someone who actually knows where the merchandise in this store is.
As she walks away I think to myself: Fine, if you know where it is so well, why not go loving find it yourself? If you find that table and show me I'll pay you for the item.
So some time goes by..... and I'm called up to one of the registers. I get there and it's the same lady.
Cashier: She was looking for (whatever), do you know where we have it at?
Lady sees me: UGH, never mind. He said you don't have it. I'll just go get it from the OTHER store.
And at this point she pretty much storms out.
I just love how often customers will come up and ask about some product, then when I say we're sold out, they insist I have no idea what they're asking for. I've shown someone that we were out on the computer before and he told me it was wrong because he KNEW we had it. Yay.
MaxDuo fucked around with this message at Oct 18, 2010 around 01:30
|# ¿ Oct 18, 2010 01:27|
|# ¿ May 21, 2013 20:44|
I just have to ask you retail folks this - how are consumers supposed to tell the difference between "actually, I'm too lazy find the product you want" and "really, we don't have the poo poo you want"?
Yeah, some people are just lazy. But in this case I told them exactly what the item was and that we hadn't had it in a while. And when they told me it must be somewhere else I told them that that was ALL of the summer items we had there (edit: Also, I had just escorted them for ~15 seconds to where it was so it wasn't so much of a "leave me alone I don't want to do anything," thing, we were still checking just in case). Really though the part that bugged me was just when I said; "We're sold out," and they insist I have no idea what they are asking for.
Of course another bad part about working at Bed Bath and Beyond is that drat movie Click or whatever it was.
We STILL have people who will prank call constantly and be like: "WHERE'S THE BEYOND SECTION?" Or people calling for the remote that lets you fast forward time and pause time and whatnot.
Much like two days ago. I was climbing down a ladder carrying a 14 piece stainless steel tri-ply cookware set and some guy walks up behind me while I'm walking down carrying this and he's like: "Sir, can you help me? Where's the Beyond section? AHAHAHAHAHAHHAAHAHHAHAHAH!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!"
MaxDuo fucked around with this message at Oct 19, 2010 around 02:23
|# ¿ Oct 19, 2010 02:08|
There's an Indian guy who has come into Bed, Bath, and Beyond at least 4 times now and asked me each time if we have this one recycled green coffee mug in any color other than green. Every time I tell him it's the only color we have it in and I've never seen it in any other color.
I wish I knew why he keeps asking. I can only assume he thinks I'm lying, and every time he sees me, he believes I'm a different guy who won't lie to him. Today after I told him it was the only color the cup came in, he follows with: "So you're expecting a lot more colors soon?"
And then he asked me if the cup was a boy or girl color. Me: "Well since it says recycled on it and has stickers about being green, I'd really think it's whoever wants to buy a cup and say they're being green... so boy or girl."
Him: "No. I do not think this is a unisex color. It can't be unisex."
Edit: Also I feel really bad, but working retail has made me become pretty prejudiced about Indians in retail. More than 9/10 of each of them always starts huge disputes over using coupons. When I was at Office Max I had one threaten to punch me in the face if I didn't give him some packs of paper two for the price of one (because he moved a sign from one pack of paper to another, I know this because less than a minute before he went down that aisle, I made sure all the signs were in the right place... I always checked that section constantly because we had so many customers that would rearrange signs and scream about how the prices weren't coming up right. If you caught them in the act of moving signs they said our signs were confusing and would tend to throw them to the floor or something saying they had no idea what cost what because of it)
Also at least once a month I end up with 1 or 2 Indian customers that insist we've let them use 3 "$10 off $30 purchase" coupons all on one $99 item before. And they will argue this with you for 10+ minutes. It doesn't matter if the store manager himself comes and tells them. And THEN they will go do it to some other employee.
My favorite / one of the first ones:
(about 10 minutes of this have gone on, I called a manager over after about 8 minutes of it because I was about to flip out on her)
Me: We can't even do it on the registers, if I try to use more than 1 coupon per item it doesn't even give an option for a manager to over ride it."
Indian Lady: "NO MY FRIEND BOUGHT A $200 VACUUM LAST WEEK AT ANOTHER STORE AND THEY LET HER USE 6 OF THESE COUPONS! I SAW IT AND THE RECEIPT I KNOW YOU DO IT!"
Manager: Tell us what store and employee did this so we can fire him right away.
Lady: I'M SORRY NEVER MIND I WAS WRONG!
2 minutes later I see her and her husband: "We don't want to mail in this $10 rebate (note: for a $20 item), can we just give it to me right now?"
No. Because like all the other Indians that come in and scream at us for coupons, you'd just return it for full price without a receipt then buy something else. Probably the same thing to get $10 more from another rebate. And you'd use $5 coupons both times. Ugh.....
MaxDuo fucked around with this message at Oct 23, 2010 around 04:22
|# ¿ Oct 23, 2010 04:15|
Just reading through old stuff after a long night at work, wanted to comment after reading this one:
The grocery store I work for just went under a huge change where tons of product was moved to different aisles and sections of the store. The store is located right across the street from a massive retirement community, so we get tons of old folks in our store (actually, since I've been there, we've had a few people keel over and die in our store, crazy).
Not quite a story about an old person or even so much of change... but for some reason this reminds me of when Linens 'n Things went out of business. LnT stopped taking their coupons during their liquidation sales. BBB decided to keep taking their coupons while they were still open... and then as some sort of thing to be nice... we continued taking their coupons for something like 2 months after LnT went out of business.
At some point about 3 months after this I had some lady come in with like 40 of their coupons. She searched through her folder and pulled out a "20% off entire purchase coupon" from Linen's 'n Things.
Me: Sorry, but we can't take the Linens 'n Things coupons anymore.
Her: What do you mean? You take all your competitors' coupons.
Me: We do, but Linen's 'n Things has been out of business for almost half a year now.
Her: But you're still supposed to take competitor's coupons.
Me: You're right... But they aren't competitor's anymore.
Her: ONLY BECAUSE YOU PUT THEM OUT OF BUSINESS! How dare you put them out of business and refuse to take their coupons. That isn't right that you would do that!
Me: We took their coupons for 2 months after they closed down completely. 2 months before that they didn't even accept their own coupons anymore. I can call a manager over about it if you want to.
Her: They...... didn't? Oh. Nevermind. Can you throw their coupons away for me? I'll just use the coupons I have for your store on this instead.
I think she gave me about 50 coupons from LnT.
Edit: Also it's not like the LnT was hard to reach. It was right across the street from my store. With better parking. She just apparently never shopped there?
Also sorry for the double post, I just wanted to post something I was reminded of. My original thought was: "I'll just keep it up and post later," and then apparently I forgot that. I guess at least these 2 posts are different.
MaxDuo fucked around with this message at Oct 23, 2010 around 04:47
|# ¿ Oct 23, 2010 04:45|
I remember when I used to be happy that Thanksgiving and Christmas were coming up, but retail sucked the joy right out of that. All I can do is dread the rush of idiots from out of town
Ugh...yes. I dread holiday season now. There's nothing enjoyable about it.
Day before Thanksgiving: Worked 3PM-2AM (had to stay late after the store closed to clean up and get things ready for Black Friday.
Thanksgiving: Drove home after work, got home at 3:45AM. Woke at 9AM to start Thanksgiving stuff.
7PM, drive away from home to go back and get ready for work. 11PM: Show up at work and get ready for working midnight shift.
Ugghhh. And no time and a half pay for any of it. I love that there is no day or anything in the entire year (short of overtime pay) that gets you time and a half pay. And aside from say... Thanksgiving and Christmas... you could work 8+ hours every holiday of the year. So wonderful.
Office Max was awful, but at least when they made me work 13 hours on some minor holiday, I was given time and a half pay for the whole day. I wouldn't be surprised if BBB started making us work Thanksgiving and Christmas for the same pay too.
|# ¿ Oct 23, 2010 05:58|
Oh yea, and being called racist because I check ID is great too. No sir, I don't think you poor and black, I just want to make sure that all purchases are by the cardholder, for your protection.
I love this one. I once had a lady come through my line and her check for some hundred dollars came up with a message to call the check verification line. While I'm calling it up she's over there going:
"This is loving ridiculous.. I've never been so loving humiliated in my life.... Stupid loving racist white boys... All these loving rednecks that hate black people I'm so sick of it!" and similar remarks. I mean she was doing it pretty drat loud too as at least 3 people in line behind her heard everything she said clearly and apologized to me for it.
I wasn't able to take her check for whatever reason and she just took the card to call up the checking verification company. And also wanted a card so she could call corporate and tell them they should fire the racist white boy hick that was running as their register (I do not have an accent or do any kind of redneck-ish things).
I went ahead and told my MOD about it so he could make note of it on the MOD-walk in case anything came of it. Then about 15 minutes later another black lady came through. When I asked her for her ID for her debit card, which she said she forgot the PIN to and wanted to use it as a credit instead, she started talking about racism and how it was a crime and going on and on about how I was trying to criminalize black people, etc. She refused to take her ID out of her wallet. I called the MOD over for whatever reason, and she said if I wanted to see her ID I'd have to take it out myself. Of course I find the thing is somehow nearly glued in there... and when it comes out there is no hologram, it is printed off center........ and it is clearly laminated cardboard.
Humorously her response to this was that we were racist and she was going to call our company and tell them about their hateful white power employees. The MOD said likely the two ladies were together and hoping they could just scare me out of checking her fake ID with all the racism threats.
After this I finally got off register (I was covering someone's break) and went by the bathroom. One of our black workers was in there and said something to me, my response was: "I'm sorry... I can't talk to you anymore. I just found out I was a hateful racist."
When he asked me about the story, he asked: "Tell me... was this first lady who got so angry fat?" I told him she was and his response was: "Man, big black women are the worst! Because NOBODY likes them!" Haha.... what?
Zero Star posted:
Oh, and to people who remark "Oh, that's fresh, I printed it earlier today! " as the cashier checks your money: You aren't funny or original.
I get this all the time, as well as "Well, there's no price tag on it, it must be free."
Yes... I hate these. They happen almost EVERY TIME. The worst is if two people are together and are both paying separately. Both pay with a big bill I have to check and both make the joke. Ugh.
|# ¿ Oct 25, 2010 17:12|
I hate that too. I had a lady not long ago who (while I was escorting a customer across the store, looking at them and talking to them) suddenly went: "Sir! Sir!" and I went to finish my sentence and she goes: "I BETTER GO FIND SOMEONE ELSE WHO ISN'T AN rear end in a top hat WHO IGNORES ALL THE CUSTOMERS!"
My biggest peeve was probably customers who interrupted me while I was talking to another customer. E.g., I am helping customer A with something, or telling them something while checking them out, etc., and customer B interrupts me mid-sentence to ask a question.
Another big peeve for me is the customer who has their things at the register, you start ringing the items up (perhaps making conversation, or not), and the customer walks away to continue browsing.
I don't have too much of this... what annoys me is the people who come up with ~20 items and then hand me over half of them and say: "I don't want this." Or in the middle of me scanning an item they've quietly given me, "I didn't want that!"
As for people ignoring you when you say hello... I enjoy when you find the people who haven't finished the conditioning of telling all employees to gently caress off.
Me: Hello there ma'am, how are you?
Lady: No, I'm just looking... Oh! No, I'm sorry. I'm fine, how are you? Thanks, sorry.
|# ¿ Oct 29, 2010 03:50|
Soy Sauce Beast posted:
Even better is when they come up with a full cart's worth of stuff, you ring it all out ok, and the total is something like 200$. THEN the customer realizes "oh hey, I only have 20$ on me! Let's slowly dig through all the bags to find poo poo I don't need!" I understand going over budget, but not more than like 10-20$. gently caress people, at least -try- to keep track, if it matters.
Well there's another nice variation of my story about people deciding they don't want stuff. They walk up, look at their cart and realize there's stuff they don't want... so they just set it all on the register steps on top of merchandise, knocking stuff over, then walk up and ignore that it ever happened.
Or there's the variation on your story.. When I worked at Office Max I actually would get threats from customers about how the price COULD NOT be over $100. It was so common that, when I switched to Bed, Bath, and Beyond, I'd cringe anytime a sale went over $100. I was just so used to people exploding over it.
I think I complained about it before... But I don't believe I mentioned one time an Indian guy threw a pack of paper at me at Office Max when he was mad about it costing more than he wanted it to when I rang it up.
|# ¿ Oct 29, 2010 06:32|
Meow Cadet posted:
Yesterday, there was a tranny (presumably) on a tricycle inside the store. I literally shuddered and gasped when I saw her/him, because he was so scary looking with his weird makeup and getup. But after the initial horror, I think I kept it together. The tricycle was the weirdest thing, next to the clownish makeup and deranged smile. But she was as charming as could be up close.
There's a cross dresser that comes to my store now and then. I'd heard about him for a long time when I joined but never actually saw him until about a year later. I always assumed it was something frightening.... like a fat guy in a halter top and short skirt and heels and whatnot... Hilariously when I did finally see the guy... he's just some old guy dressed like an old lady in a big fat dress. The funny thing though is that when he was pointed out to me, my first words were: "Is that Mrs. Doubtfire??" He looks almost exactly like Robin Williams in that movie haha.
pastor of muppets posted:
It ends up being over $1200--our store's entire sales plan for the day--worth of office clothing. What the gently caress are you doing buying $1200 worth of business suits and blouses if you're a loving stay-at-home mom? Everything was balled-up in the bag and warm like it had been sitting in her car since she bought them because she didn't want her husband to know.
When I was at Office Max... it was a really low $ store. And also people rarely pay with cash. Each till was given $100 at the start of the day.
One day I came in they were all worried and told me I had to ring on the previous cashier's number until we made more cash. The reason being that we had had someone return ~$200 of stuff that was paid for in cash and we went the entire day w/o being paid any cash at all.
They had to take a loan from the safe to pay the return and have money in the drawer. And they were REALLY worried about putting all the money from the loan back in. I never got why they acted like it was the end of the world though. We had some other store's store manager in that night so he was like: "Here, I'll buy some candy and drinks with cash to help you guys out."
When we finally broke even by like... $1.... the manager on duty that night was so excited she hugged me.
Except she was a loving fat bitch who I hated more than anything in the world. I shivered in horror after that. (Not because she's fat, but because she's a huge bitch and I hate her).
|# ¿ Oct 29, 2010 15:23|
I dread hearing the words "Genral/Area/Regional Manger is coming to visit" You know rite then that the store manger was going to be strung out nit picking everything everyone did, implementing a draconian cleaning regiment and possibly threatening your job when those assholes where coming by.
We have our District Manager come in almost every week. Our store is a favorite place for him to terrorize and act like an rear end in a top hat at.
I'm thinking when I quit I'm just going to walk up to him and be like: "Hey rear end in a top hat. gently caress you."
Seriously, it's not uncommon for him to be there ~4 days a week.
I remember when I first joined someone came up to me one Saturday and was like: "Hey... make sure you straighten near the register, but stay in front of it... DM's up there really pissed off about something. He's sitting in the store manager's office watching out the window, he's looking to call us and yell at or fire someone right now."
Edit: Also a nice story about all the stupid thieves and whatnot I learned last night at my store...
One of the other stores in our district has a guy who used to work at our store. I'll call him A.
The cashier received a $100 for some item and ran the pen across it. Then pen did not come up with the proper mark. When she held the bill to the light, none of the security marks were on it.
Thief: Hey... what's the problem? What's going on?
Cashier: My pen ran out of ink, I just need to get a new one before I can put this one in the drawer.
A looks at the bill, is tired of bullshit.
A: Where did you get this bill?
T: I just now got it at the bank.
A: Yeah well, I suggest you take it back, it's fake.
A: I'm going to go get some shopping carts outside.
A walks out, planning to get the description of the car and license plate.. I mean grab carts. We're not allowed to chase or do these things.
Random cop walking by: Doo doo doo....
A motions the cop over.
A: Hey, see that guy there? He's got some fake $100s on him.
C: Hooray! *pulls the man over*
Anyway... the cop found over $1200 in fake $100s on the guy. He also found TONS of gift cards for almost every store in the strip mall. I think it was over $1000 of gift cards, all paid for with funny money.
MaxDuo fucked around with this message at Oct 30, 2010 around 14:51
|# ¿ Oct 30, 2010 14:35|
pastor of muppets posted:
The next day, the store manager gets a call from corporate. This bitch had the nerve to call up corporate and tell them that she's suing the company for discrimination because they refused her return.
That's the greatest thing. These thieves will often call and complain angrily........ and they tend to end up getting some sort of reward for it. It's just sad. I wish it could be like: "We'll look into it and call you back tomorrow." *calls up store, finds out story, calls lady back* "Hey we're going to follow up your complaint with a big fat gently caress YOU."
Apocalypse Please posted:
I realize that in other cultures bargaining is a big part of buying stuff but no matter how many ways you ask, the laptops cost what the label says. We already sell them basically at cost and include freebies and discounts on items you purchase with it.
It's always a joy dealing with Indians in our store... as I realize they do bargain in their culture... but we'll get the same ones over and over and they'll come up with some item that has a scratch on it (or better yet, just a scratch on the box)... and there will be 40 more of that item out on the floor.
: Yes. I would like to know how much I can get this for because the box has a scratch on it.
: I believe we had several more of this over there if you would like me to have someone bring one up in better condition.
: No. I want this one, how much can I get off of it for the scratch?
: I'm sorry, we can't sell anything damaged and discounted unless it's the last of the item, I can only sell you one of the others for full pri-
: NO I DO NOT WANT IT! *shoves item off register and storms out*
|# ¿ Nov 1, 2010 06:34|
I love the 'BUT I'M DOING YOU A FAVOUR BY BUYING IT AT A REDUCTION!?!?!?!' mentality.
I'd say about the same time. It was about 2 months ago. I almost think we had it out before the Halloween stuff.
It's funny when we start removing all the summer stuff from our seasonal room, to make room for Christmas stuff....... when it's still summer.
|# ¿ Nov 5, 2010 14:58|
I had an actual good experience in retail today! Somebody spilled their coffee all over the floor and before I could even grab a mop two little girls ran over with napkins and cleaned the whole thing up! (I still had to go over it with a mop and put up the wet floor sign because it would have dried all sticky, but it was still super sweet.) The guy who spilled the coffee was crazy apologetic too. I even offered to get him some more, but he declined. .
My Bed, Bath, and Beyond is right next to a Starbucks in the mall. People tend to constantly come in with lattes and whatnot... then when they get tired of them they just walk up to a shelf, remove an item, put their drink there, and place the item back in place hiding it. I've walked up front to throw away about 6 coffees at once before just because I was walking through 2 rooms of the store at the time Your coffee spill reminds me of that.
I also love how many people drop candles, causing glass to explode everywhere, then just sneak away and mention nothing about it.
Or the other day an Indian guy was pulling boxes off a shelf (I don't know why... maybe he was going to find one in good shape... maybe find one in bad shape and ask for a discount) and he ended up knocking over all like... 40 of them. Search through them, grabbed one, and looked at the next item on the wall and ignored his idiocy he spilled all over the floor.
At the same time I found someone had been opening cake dome boxes and left all of them all over the floor in the dinnerware department. Took me forever to get them all packed back up... I just loved looking in that room and seeing glass items all over the floor... loving morons...
Funny thing is... our store has a sign up in the hallway, next to a mirror. It says something like: "Are you presentable for work?" And one thing it lists is having facial hair neatly trimmed. I usually look at this and laugh because I have a beard... and I'll often be lazy / not have any time (full time school + almost full time work hours + me being lazy) for shaving... and I'll have gone about 2 weeks without shaving and over a month without trimming my beard haha.
we can't have hair that is dyed anything other than a "natural" color.....
But at the same time... One thing on the list is "No pastel hair colors." We've had this girl, Shameka, there for almost a year now. She's spent about 80% of the time with a big purple streak in her hair. I mean.... it's maybe ~1/4 of her hair? No one's ever said anything about it that I've noticed.
|# ¿ Nov 5, 2010 15:13|
Sounds to me like a point in favor of unions. vv Not because I'm a big fan of violence, but because if the capitalists really had it their way we'd all be working all the time for next to nothing. Someone's gotta push back.
At the same time some union things seem ridiculous. A friend of mine up in Buffalo had a union job and he was telling me about all these rules that the place had to follow... The main one I always remember was that if they asked him to come into work at some time he wasn't schedule, they had to pay him overtime for it.
Even if he didn't show up.
Don't think that means salaried people get away with anything, though. "Mandatory unpaid overtime" is a fairly common thing to inflict on salaried people, because they're often considered part of "management" and so are not subject to the same overtime rules as hourly workers.
Yeah Bed, Bath and Beyond is a bad place to be a manager at because that. Almost all the managers work 50-70 hours every week at a set salary.
We had one step down lately because she was going to kill someone if she had to stay in until 2-3AM again fixing stuff when she was scheduled to be there only 1PM-11PM.
|# ¿ Nov 5, 2010 17:49|
OMG JC a Bomb! posted:
Walked into a department store today. It's November the loving 9th, and one of the fifteen billion swing-band renditions of Winter Wonderland was playing over the PA.
The greatest thing I ever heard during Christmas-music-forever season... was when some reggae version of "Little Drummer Boy," came on. I never heard it again sadly... All I remember is some part where it went: "PA RUM PUM PUM PUM MON!"
|# ¿ Nov 10, 2010 03:22|
Dog Blogs Man posted:
I found out I am guaranteed at least 1 public holiday shift over the xmas / NY period. ~$50/hr.
That actually sounds pretty awesome. At Bed, Bath, and Beyond we get regular pay on holidays. We're just not open Thanksgiving and Christmas... but all other holidays are regular pay.
I feel bad for the recent hires who will be getting less than $8.50/hr (our starting pay keeps getting lowered more and more, and the raises are being ignored / greatly reduced) when working on holidays now. Especially with how corporate loves to understaff us as much as possible so that they can give themselves extra large holiday bonuses, then scream at us wondering why the company has no money afterwards.
And then personally visit stores flying 30+ people all over the country first class, staying in top notch hotels with limos dropping them off at the stores.
Yep, gotta wonder where all the money went. Thanks guys. Go ahead and reduce our hours some more. Maybe you'll find it best if you give us so few hours that the fixed pay people get 80 hours a week... I mean you've clearly had no issue giving them 60+ before already.
I'm not just standing here looking pretty telling people to go around, its a loving mess and a slippery one at that. And them people had the gall to complain about their dirty pant legs/shoes due to the coke after we had all this in place to prevent it.
|# ¿ Nov 15, 2010 18:30|
Then someone else threw a bunch of poo poo-stained toilet seat covers into the garbage.
For some reason we've very often had women come into our store and........ I guess they were squatting, not sitting on the toilet... and would miss the bowl. 1 or 2 big shits right onto the seat...... and they'd just leave them there.
Edit: Also, nice times with me being late recently. I came in to work on Monday. I was scheduled to be there at 8AM, I got in around 8:09. I had a really slow morning then traffic issues. It sucked.... but whatever.
But the district manager, we'll call him Bill, was in. He was up front talking to the store manager, being a dick like always. He seems me come in and I could pretty much hear him jizzing his pants in rage. I hear something like: "You should make him stay several minutes late for poo poo like this." No thanks, I'll make it to college on time after work thank you very much. And it's not like I haven't been kept 3-4 hours after I was scheduled to be off before.
Anyway, I tuck my shirt in, grab my apron, and clock in. Now the thing is..... I'm going to be in the back of the store all day. If I come onto the floor it'll be on my way up to the bathroom. I don't need to be grabbed by customers as there's WAY too much backstock to deal with. It wouldn't matter if I had double the time to work on this, I'd still not get it done. But for some reason Bill will foam at the mouth if I don't have my shirt tucked in with my nametag and apron on. Nevermind that the thing I'm doing is going to be a ton of walking up and down ladders carrying heavy poo poo.
(oh yeah, last year because corporate starved us for hours, we had the back of the store completely stuffwed with freight we didn't have the manpower or hours to put it... Little Billy there decided to help us by doing a lot of backstocking.... which meant he put everything in the wrong place, out of order, and messy.... also he got a little hot after doing this for an hour so he walked around the store afterwards w/o his nametag on, shirt untucked... and ignoring half the customers because he was tired)
So I walk up to the store manager and ask him if there was a specific U-boat he wanted me to get done first, he answers me, and I walk off. Bob then goes: "What TIME was he supposed to come in?" The way he said 'time,' you'd think he was spitting poo poo out of his mouth.
Anyway, when I'm about to leave that day I have to speak with the manager alone in his office. He gives me this, "Ok Tyler, you've been coming in late recently. The next time you come in late we're going to write you up. Now I know we've never had an issue with you calling out or not showing up (note: I've been here three and a half years at this point) but if you're late again by any amount we're going to write you up."
Also he threw some poo poo on about me coming in with a "disheveled" appearance. What? The only thing I could see there is that I walk in the door with my shirt untucked BEFORE I CLOCK IN. I'm assuming Little Billy (I call him this because the district manager is about 5'6".. and seems to hate everyone in the world... I assume partially from him being so short... too bad he doesn't realize everyone, including his family, hates him for always being a piece of crap) complained about me walking in with my shirt untucked and that's why this is brought up... Which makes it even MORE ridiculous. Not only was I not clocked in, but it was 8AM. We open at 9:30AM.
MaxDuo fucked around with this message at Nov 17, 2010 around 12:21
|# ¿ Nov 17, 2010 12:03|
Also, I asked for Black Friday off a while ago because I'm visiting family for thanksgiving and I figured it was worth a shot, and my manager actually gave me off. I'm about 99% sure that there is no way she was supposed to do that, but hey, Black Friday off .
I dislike you In BBB we're not allowed to ask Black Friday off. No matter what.
One of our workers asked off Black Friday a year beforehand (she asked off BF 2009 on BF 2008) so she could do a bunch of stuff w/ her kids for that day. Then we got a new manager that was doing schedules about 3 months later so she told him she'd turned on in, and gave him another. About a month and a half before BF they come up to her: "Yeah, you're not allowed to ask Black Friday off. Doesn't matter how far in advance. So what do you want? Midnight? Morning? Or Closing?"
She chose closing. Then again she's also someone who basically storms out and screams: "I HAVE CHILDREN" at anyone that protests (as she is the only person with children in the world) about her leaving early while everyone else is staying late to help close the store better.
Unless you can't stay up all night, I almost can't figure why you'd do anything other that midnight. Working 9AM-9PM sucks. And closing is worse due to the horrible mess our store is left in.
I knew I would be in the clear cause this guy was making a scene and the "mistake" was only because I helped other people so I would just let my manager know my side of the story if it became an issue.
Where in the world do you work that this is the case? In most retail places I figure you could be shot by a customer. But if you cussed at and insulted them, and then kicked them out, still get in trouble.
|# ¿ Nov 20, 2010 14:03|
Anyway, I have some more of my usual complaints (about Indians) in my store.
I honestly just wish I could have 3 or 4 in a row that weren't like this so I could tell myself not to expect them all to act this way. But I've yet to ever see more than 1 in ~10.
So I was near the front of BBB and a lady comes up to me and asks where the chair covers are. I tell her we have seat cushions in the tablecloth room and try to show her the way. She just goes: "I can walk around the store this way and still get to it, right?" And I say yes, just to look in that corner on her way around.
Two minutes later I see her in front of the room and she goes: "I asked an employee where your seat cushions were and he didn't know, where are they in this store?" I figure she forgot she asked me and was trying to be like: "Yeah someone else was incompetent." with me.
We have seat cushions right here. *points to large wal with tons*
Oh.. No, I wanted seat cover.
Oh, I'm sorry, did you want something like the cover that goes over a couch? One of the big wrappers for a living room chair?
No. Chair cover. Chair cover. I want chair cover.
Oh, sorry, ones for couches and similar seats, plus these cushions is all we have.
No. I want one that has ties.
Some of these cushions do have ties though, like this one, this one...
No. Chair cover. Chair cover. I want chair cover. I said chair cover. Chair cover. I looked on your website. I saw you have them. Chair covers.
Oh, sorry. These are all we have. We could order them from our website and have them shipped to you if you want, you'd still be able to use the coupon on them since you're in our store too.
No I said I wanted to get chair covers, your website has them so I know you do! Where are your chair covers! I want one that covers more of the chair.
Sorry, these are all we have. We may have a few left over in clearance from over a year ago if you want to see them.
Yes show me those!
Ok, well we only have these 2... by the Origins company. And there's only 1 in black and 1 in white, so I'm assuming you won't want these.
I do not want these! The back of my chair is nice so I want to see it! This covers whole chair, I do not want it to cover this much!
Sorry ma'am, this is all we have. I could order the ones from the website for you if you want though.
I need to take this out of the package, I need to see what it looks like. I only want one with a solid color.
Oh, here, it's by this company... It'll look like this tablecloth, and this napkin.
I do not like that... I want a solid color. I need to take this out anyway! *tears open package and pulls it out* SEE THIS IS NOT WHAT I WANTED!
We... we don't have anything else.
Ok nevermind then. *shoves back in package halfway, crams into wrong shelf and shoves it towards the back*
:what: .... *walks away*
Why the gently caress did she have to tear it open and look at it? THere was a picture on it of what it looked like, she could see it through the clear package, I showed her a napkin of the same design (not in a package) and a tablecloth that was in a package... but she could see the design (which was just large squares) even better about 3 squares wide.
She even SAID she didn't want it before ripping it out of the package. And then it just pisses me off even more that when she put it up she just balled up the picture, shoved it in the package, then shoved as much of the chair cover in after it. And to make matters worse she was right next to where I got it from. And she STILL shoved it in the wrong place.
THIS is how every Indian customer treats our clearance. I still remember, with a rage, spending 5 minutes cleaning one clearance endcap, then clearing another, and an Indian lady walking up, pulling things out from the one I just cleaned, looking at them, and tossing them on the floor. I asked her if she needed help and she goes: "NO I AM JUST LOOKING!!!!!" and continued to throw it all over the floor.
Indian lady that makes me angry story number 2 from yesterday...
I'm in the small appliances room halfway across the store from the registers. One of our cashiers says over the walking: "MoD, we have a little girl up here who can't find her mom."
At this point a nearby Indian lady has heard this and starts walking up to the store calling out a girl's name over and over again.
I tell them I believe the mother just heard the call and is on her way up calling out the daughter's name.
So the lady comes back with her and tells her to stand somewhere in the room, and continues walking around without her. A little while later I see her looking for her daughter again.
Then she leaves her daughter playing with items on some shelf ( :smith: ) and walks several aisles away again. When she's ready to leave she just calls out her daughter's name several times and walks up to the exit... then 30 seconds later comes back and gets her daughter and leaves w/ her.
Do Indian families just not care about their children? I mean it's SO often that they just leave them in the store and walk away. It reminds me of the parents that enraged me long ago... They just left their 5 year old daughter, 4 year old son, and baby in a stroller (so often I see them letting their ~5 year old kids just push their 1-2 year old babies around the store unattended) in a room in the store and LEFT THEM THERE WHILE THEY SHOPPED THROUGH THE MALL.
We had no idea of course because they did this on an insanely busy Saturday. After a while the little girl finds one of our associates and was like: "um i can't find mommy or daddy i haven't seen them in a long time please help me." And so we have an associate stay the the kids while we try to see something about finding their parents and calling security. The parents show up and we're like: "WHERE WERE YOU?!" And they just go: "Oh we wanted to go look in another store in the mall so we left them in here while we did."
It REALLY pisses me off that we didn't call the loving cops on them. You just don't do poo poo like that. Our store is so incredibly busy on Saturdays that someone could just take the kids out and no one would EVER know.
PLEASE just let me have several Indians a day for a week straight that are kind, don't tear sections up, don't try to rip us off at the registers, don't steal, and don't leave their children throughout the store like they could give less of a poo poo about them. Please Just give me reason to stop expecting them all to act like this other than "I hate feeling racist by expecting all Indians here to ask this way." I really really hate it... :smith:
|# ¿ Nov 20, 2010 14:28|
The General posted:
Unfortunately I kind of support this, as I've known some really lovely lovely people who will call in sick at the drop of a hat. Or in this case a busy holiday
Yeah in a sense it makes sense... especially since companies are keeping a lot of their stores understaffed. We thankfully have hired 3 more people recently... Maybe it won't be as horrible of a nightmare to take our laughably small staff for such a large store and stretch it out over 24 hours now. The firing does suck.... But it is a pretty shittily crazy day, and one less person will just make it that worse. It's awful either way -_-
I did have a friend at work that tried to leave on vacation for a few days in December to visit his family out of state, and they told him: "You're not getting these days off, and if you take them off you're fired." And as bad as it may sound... he was asking like.... 3-4 weeks off over Christmas. Not very doable when we're so poorly staffed and it's the holidays....
|# ¿ Nov 21, 2010 00:04|
Oddly today wasn't too terrible. I mean the last 2 hours of my 10 hour shift seemed to last more like 6 hours.... but the day wasn't awful. I can't remember anyone blowing up or causing any troubles. The only 2 bad things I can immediately think of are:
1) Some Indian guy came up with two onion choppers, for some reason these things are REALLY popular amongst the Indians... and almost no one else ever buys them. Honestly I can barely remember anyone other than Indians buying them 99% of the time.
Anyway, this man comes up, sets them down on my register, and goes: "Are these on a special for today?"
Me: Uh... no sir, they aren't.
He starts shaking and quivering: "No special?"
Me: No sir.
At this he just started quivering in rage and put them down really hard and STORMED out of the store.
I'm still confused.
2) Corporate did something retarded. The special for BBB was A) 12AM-10AM you get a coupon for 20% off your entire purchase. And B) 5AM-10AM you get the coupon.
They sent out 12AM to some customers, 5 to others. They told us to do 5AM.
Of course we have signs up like: "This item with this rebate and the 20% off coupon is this much money!" so people are asking about it. Finally the manager just tells us if anyone asks about the coupons, to just apply them to their transaction. Otherwise we're handing them out at 5AM.
I had some lady ask about it and I told her the situation, saying it was dumb and I didn't get it. So then she just goes down and tells EVERY person in my line that they need to ask me for 20% off their entire purchase because they won't get it otherwise. THen she actually stood there and asked: "Oh did you give that person 20% off everything?!"
She didn't do it in a rude, angry seeming way. She just seemed like she was wanting to help everyone. It wasn't bad... as more of just odd.
|# ¿ Nov 27, 2010 04:30|
We made it through BF goons!!!
Now we just have to deal w/ the rest of BF weekend
I'm sure when I get in to work there will be 3 carts of returns for my side completely untouched by the others that work on my side of the store.
I swear whenever I work they are like: "Oh, MaxDuo's here... We'll just leave the carts to him."
|# ¿ Nov 27, 2010 17:59|
slow dive posted:
As much as I complain about Indians in our store, yes I have seen all other races do all this stuff.... except... oddly... Hispanics. The only problem I can recall with them is when I have a 6 year old trying to communicate to me what their parents want because their parents don't speak English.
Which seems odd to me because I thought most Hispanic countries loved to do the whole bartering thing? I remember the guy I had teaching my Spanish class in college spent a lot of time talking about how it was a huge thing in the market in his country, and that you almost went shopping just for the experience. I guess they just don't expect everyone to follow them.
But I will say that of our "no longer allowed to make returns because they have 50+ store credits," list, over half of it are Indians. *shrug*
Last night it hit ~11:15PM... And we were all scheduled to leave at 11. I go to the back for something and I come up front and find everyone but the manager and myself gone. Apparently everyone else pretty much ran to the door and clocked out and were like: "You have to let us go now, we're clocked out!" So the manager and I spent around 30 minutes finishing what needed to be done. Had they all stayed we may have finished it in about 5.
I understand not wanting to stay way late (some managers will try to keep us there 2-3 hours after we're supposed to go) but when all you see left to do is a cart of returns.... Why not just finish it off (oh wait, the guy who was supposed to put it up NEVER puts them up) and leave 5 minutes later, rather than screwing the manager that lives over an hour away into staying 30+ minutes later?
Instead it's: "OH WOE IS ME. PLEASE PITY ME, PLANET EARTH, THIS COMPANY IS EVIL AND HATES ME AND WANTS TO DESTROY ME BUT I WON'T LET IT!"
Granted half the people that left us didn't really do anything all night during the close anyway. They'll be disappointed when Christmas season is over and they find themselves w/o any hours. A pity you can't just get rid of worthless people in the middle of the busy holiday-season.
|# ¿ Nov 29, 2010 00:46|
I'm not on the clock! Quit asking me questions unless you intend to pay me!
I had a girl at my work get wrote up for not helping a customer when she was off the clock. She was heading out to pick her up her kids from school, and handed the customer off to an employee that was right there when the lady came up to her and asked about an item across the store. Yet....... YOU HORRIBLE BITCH WE WROTE YOU UP NEXT TIME IT'S YOUR JOOOOOOOOOOOOOOOOOOOOB.
Also, yesterday, I had a customer who let her kid take apart the vacuums in our cleaning department for fun. Not for fun while she shopped, she literally just watched him and was like: "Ok you have one more minute until we have to go."
|# ¿ Dec 5, 2010 15:25|
Zero Star posted:
There are 30+ shops in the mall, each with their own management and staff. Why would I know?
My mall has probably 100+ stores. People often ask me about various stores there. I gemerally reply with: "I really only walk to the food court here, but we have a directory outside of our store that you can look it up on."
"I was just hoping you could tell me where it was instead."
(edit: ^^^ That part is more of a reply to the guy you quoted saying he was a walking, talking directory, I know your post was on a slightly different topic than "where is this")
Though I did also have a lady tell me recently that it was too hard to use the directory, because it didn't tell you what direction you were facing and exactly how to get to stores where you were.
And in addition I had a drunk lady come into work over the weekend and demand that we not sell some product by the next day (I already said I was putting it on hold for her) and that if we did sell it, she was going to come find me and kick my rear end. Yay.
MaxDuo fucked around with this message at Dec 7, 2010 around 05:17
|# ¿ Dec 7, 2010 05:14|
I never understand why so many people come into Bed, Bath, and Beyond thinking we keep giant stacks of coupons for them to use on their entire purchases. I can barely go an hour on a semi busy day without someone coming up and asking me: "Hey, they don't give you guys a bunch of coupons for customers to use if they don't have one do they?" or something like that. And of course after I say we don't keep any to give out at all, they go ask the nearest employee if he has 5 or 6 coupons they can use.... uggh.
Or then a few times I've had a customer suddenly dash into my register area and try to grab a handful of coupons out of the plastic bin we keep used ones in. I'll stop them and they're like: "WHY CAN'T I HAVE THOSE COUPONS?!?!?!??!"
Because those are used coupons....
IT DOESN'T MATTER!!!!
I can't take coupons that have already been used.
YES YOU CAN THERE IS NOTHING WRONG WITH IT!
No, we can only take coupons one time and that's it. I X'ed out the barcode and none of us will take this coupon ever again.
THAT'S NOT TRUE! JUST GIVE ME THE COUPON I KNOW I CAN USE IT. WHY WON'T YOU JUST GIVE THEM TO ME?!?!?!?!?!??!?!
And then they'll storm off huffing to themselves.
|# ¿ Dec 23, 2010 07:46|
Also from about 2 weeks ago I had a customer come up with three boxes of dinnerware. They are all marked regularly and I scan them. They come up at the regular price of .... I don't really remember right now. We'll say $59.99.
The very large woman places her hands on her hips and goes: Now I KNOW something is wrong here! This was on the clearance shelf, why doesn't this have a clearance price?
I told her I didn't believe the set was on clearance. She informs me, "Yes it is! It was on THE clearance shelf! There was a huge clearance sign and it said this set was marked down from $49.99 to $29.99!" So I call for assistance and one of our employees goes to check.
She then goes on to complain over and over and over about how she got it because it was on clearance, we weren't going to get her on this poo poo where we mark something clearance and then charge full price for it. She apoligizes to the lady behind her in line and says: "I'm sorry but they're trying to charge me full price for clerance merchandise! THe only reason I got three of these is because they were clearance and I'm not paying full price for them!"
So the employee calls back up and tells me the dinnerware isn't on clearance, but the item next to it is. The lady gets all pissed and sends her husband back there to prove to my coworker that the $59.99 item was $49.99 marked down to $29.99.
2-3 minutes later her husband comes back and says the guy showed it to him and that the dishes weren't clearance. So of course the fat cow explodes and goes on about: "WHY WAS IT ON THE CLEARANCE SHELF?! I KNOW IT WAS THE CLEARANCE SHELF THERE WAS A SIGN SO EVERYTHING WAS CLEARANCE THERE WOULDN'T BE A CLEARANCE SIGN IF IT WASN'T HTE CLEARANCE SHELF HOW DARE YOU DO THIS THIS IS DECEIT AND THEFT AND IT'S NOT RIGHT THAT YOU WOULD PUT SOMETHING NOT CLEARANCE ON A CLEARANCE SHELF OR LABEL A SHELF CLEARANCE IF IT WASN'T CLEARANCE! I DON'T WANT IT! TAKE IT OFF MY ORDER I DON'T WANT IT NOW I'M SORRY EVERYONE AROUND ME BUT THEY ARE TRYING TO CHARGE ME WAY MORE THAN I SHOULD HAVE TO PAY BECAUSE IT WAS ****ALLLLL MARKED CLEARANCE****!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!"
So about 10 minutes later I'm off register and I go back to the back with the 3 boxes to put them away... and check what was up.
Well I'd told her that I didn't think the item was on the clerance shelf. I told her the clearance shelf was in the back of the room and the items I recalled being on it. And I was right. Her dinnerware came from the middle of the room (clearance is in the back of the room) and it had a sign stating it was $59.99.
However, next to it was a completely different dinnerware set, different color, different size, different company, etc. It had a sign with red marker on it saying: "*Clearance, was $49.99. Now $29.99." Nothing else on the shelf was on clearance. We did not have one of our yellow clearance sign on the shelf. There was more red writing on the sign saying that it was THAT SET ONLY.
I like how she saw "clearance" in small hand writing and assumed the entire shelf and everything on it was clearance marked down from $49.99 to $29.99.... Even though everything else on the shelf was not $49.99.
|# ¿ Dec 23, 2010 07:59|
Luckily, I'm getting $20 an hour for doing not so much and what's even better my coworkers are really awesome and my manager backs me up and helps out heaps! Hopefully my perspective doesn't change (I know it will)!
I feel like that helps. Imagine getting yelled at and all that stuff at $7.25/hr
|# ¿ Dec 23, 2010 13:40|
Edit: Odd, I refeshed my page after work and it posted my earlier post again.
|# ¿ Dec 24, 2010 04:33|
Ugh, I had many stories to tell on here but (probably thankfully) I've forgot a lot of them at this point. I'm just glad the holiday shopping is mostly over.
Anyway, my store is at a VERY huge mall. We get a gigantic number of transacations a day and only have maybe... 100 shopping carts. On a usual busy Saturday we'll have carts for most of the day, and only run out near the evening. However, during Christmas we can easily run out before the day is even halfway over.
So I'm walking from the back of my store to the front, getting ready to put out some more of the returns we've taken in. One of our associates is talking to a customer near one of the cart corrals. At first it seems like the lady is talking about how it sucks that we have to put returns and whatnot up during the day without a very big staff... then I realize she instead is getting ready to suffer a nuclear explosion because she's enraged that we don't have any carts at 5PM on the day before Christmas Eve.
(Oh, by the way, the conversation / screaming at the worker was taking place next to a cart of returns that was stuffed about a foot over the top)
- Raging whore
- Sheepish older lady
Well I don't think it's fair that I can't come in here and have a cart to do my shopping with.
I know, I'm sorry ma'am, the only reason we have this cart right now is someone left it and the returns and items left behind were piling up so much that the cashiers couldn't walk behind the counter.
Well you should do something else to get it out faster, because I shouldn't have to come in here and find no carts! Why don't you have any carts in here?!
We had 300 carts this morning, but with how busy it is people pull them out of the store and we never get them back. We've been out for a long time and it's hard for us to go around the mall and collect them with how it is right now.
(By the way, the mall is a mile around. On the inside)
Well I don't care! You shouldn't let that happen!
I'm sorry but we can't really stop them from leaving the store with the carts.
WELL THAT DOESN'T MATTER AND I DON'T CARE! I WANT A CART AND EVERYONE ELSE DOES AND IT'S loving UNFAIR THAT NO ONE ELSE IN HERE CAN HAVE CARTS BECAUSE YOU CAN'T DO ANYTHING AND THAT'S WRONG AND THIS ISN'T HOW IT IS SUPPOSED TO BE I NEED A CART TO SHOP AND SO DOES EVERYONE ELSE SO YOU SHOULD HAVE CARTS IN HERE FOR ALL YOUR CUSTOMERS NO MATTER WHAT!!!!!!!!!!
Well ma'am there really isn't anything I can do about it. The manager is right over here if you'd like to talk to him about it.
YES I WOULD! I'LL SPEAK TO THE MANAGER **RIGHT** NOW!
So of course she goes over ranting and raving and waving her arms in the air about how "SHE SAID YOU HAD 300 CARTS THIS MORNING SO THERE IS NO WAY YOU SHOULDN'T BE ABLE TO KEEP THEM AND HAVE THEM IN HERE FOR YOUR CUSTOMERS LIKE ME RIGHT NOW!!!!!!!!!!" etc.
At this moment an older lady has been watching the explosion off to the side. I turn to her, greet her, and ask if I can help her with anything.
Oh... Well I just had back surgery recently and it still hurts for me to walk around some. I was kind of hoping to be able to get a cart to lean on... but I guess I'm out of luck on that.
So at this point I'm about to tell her I'll go look for one in the parking lot for her really quickly to see if I can find one for her. When suddenly-
Are... are we not allowed to use that cart right there?
She points over and there was a cart sitting in the corral. It had been there the whole time. It was about five feet away from where the was screaming at my coworker.... And she was actually standing next to the corral with her hand resting on it while yelling at the manager (still).
So I tell her she is, that I have no idea how the other lady never saw it... I walked over and pulled the cart out. The great part is that the angry whore heard the cart moving and looked over just as I pulled it past her hand and handed it off to the other lady. You could see her shoulders slump... and the manager later told me the look of defeat on her face at seeing the last cart had been there the whole time and was just given to another customer was priceless.
Of course my manager had to somewhere in the middle of her insane screaming say: "I'll go look around and see if I can find one somewhere for you." Blah.
I bet she got 1 item with her cart and then took it out of the store and left it in the parking lot / mall / up her rear end.
Edit: I also meant to say... I've never actually seen someone who was actually blinded by rage.
|# ¿ Dec 28, 2010 06:31|
Tips are not allowed.
This is lovely, I don't see why this would be a policy when several expensive coffee shops generally have tip jars out and whatnot. I've pretty much swore that whenever I manage to get a better job and have decent money I'm going to tip everyone in the stores and whatever else that helps me around Christmas time since you put up with so much poo poo at that time of the year.
Ugh, also crappy. BBB gave me a 27 cent raise my first year. Then "Oh the economy is bad, we need to save money so we can keep giving ourselves several million dollar bonuses at the end of the year," happened with the management (last year they even sent home about half the employees 4 days before Christmas, and slashed the hours by a LOT for the rest of the week... Why? Because the weekend before there was some large snow storm that shut down a city for a day and they assumed the people who didn't shop that day would never shop ever again). But the second year I didn't get a raise. And then the 3rd year I was given a 4 cent raise. Hooray! I really feel the impact that has on my check. Especially after working 51 hours over Christmas. The extra $0.66 that raise put into my overtime really gave me a lot of pep to deal with that week!
An annual 10 cent raise is all that is given,
|# ¿ Dec 29, 2010 06:26|
I feel your pain, though. I try to avoid that mall as much as possible because it seems that most people shopping there are selfish buttholes.
You know what? It only got worse once Eastland Mall shut down. It's like an even rougher / ruder crowd showed up. We get more random merchandise broken, thrown on the floor, ripped open, stolen, etc.
|# ¿ Dec 29, 2010 14:49|
I've worked 3 different grocery chains (Wegmans, Krogers and HG Hills) and it is very unusual to let the cashier count the till. Probably very stupid too.
When I worked at Office Max, the cashiers were required to count down the tills. But it was really weird. We had to use a program that would add up the money for us. So we had to enter in the number of pennies, number of nickles, number of dimes, number of quarters, etc for all coins and dollars in existance up to $100.
Then we had to enter the total check amount (yet we added this up with a calculator on our own). There was a box to add in how much your change added up to and also a box to just add in how much money you had overall.... but only managers had clearance to use it.
The great part was that if your til was off by 1-5 cents, it would tell you what you were off by. If you were off by anymore it just said: "Till count is off, recount." And make you reenter EVERY coin and dollar again.
I enjoyed the day I was there and my till was off by $20... as in it was $20 over. I kept calling the manager in there so she could find out what it was off by and work to solve the situation. Also this was something like... 11AM. My shift ended at 11, and I'm not sent in to count my til until 11AM. So I already stay later than scheduled... when I had class at 12PM (and a 20 minute drive to my apartment, followed by a 20 minute walk to campus). She finally came in there after 2-3 times of me calling... And all she did was put her password in so it would tell me what I was off by, then she left. When I found out what I was off by and recounted it (with no change to the value) I called her in again.
She kept telling me to hold on (She wasn't doing anything important, she just didn't feel like going into the cash office). Finaly after I've called her 4 times and it's ~11:15.. She just shouts over the walkie: "WHAT?! I SAID I WOULD COME IN A BIT, STOP CALLING ME IN!" I was like: "Look, my till is off by $20, I need you to check it out, and I'm going to be late for class if I wait any longer. If you don't come in here I'm leaving right now." So she says: "Fine, I'm heading over there now.
Five minutes later...
Finally she comes in and adds it up herself. By this time it's almost 11:30. She is going NUTS, and is half screaming and yelling about trying to figure this out. Someone calls over the walkie that they need her outside and her response was, "HANG ON MAXDUO'S TILL IS OVER BY $20 AND I'M TRYING TO FIGURE IT OUT!!!!!!!!!!!!!!!" Finally she just lets me go and... I don't remember what they did about it. I remember one of the other managers told me they found something out (don't remember), but I half suspect she just pocketed it because she's a massive (in more way than one) bitch.
Funny thing about all of this is that despite the fact the cashiers are given this stupid program that was made for people who lack math skills other than counting by 1's.... You still had to call a manager in at the end to recount your money and sign the deposite bag. So after you spend 5 minutes counting every individual coin and telling the machine how many there are, adding the checks, and getting the deposit bags ready... you have to call a manager in, wait for them to come, let them recount it all, sign the bags and check something on the computer saying they did all of this, and then put the money into the safe. And you don't get sent off of your register until either the minute your shift ends.... or perhaps 2-3 minutes before.
Office Max is dumb.
|# ¿ Dec 29, 2010 17:55|
Having all this talk about "sir" and "ma'am" and whatnot reminds me of the joys of lately. There's been a large increase in the number of people who just come up and go: "HEY! YOU!" from a few feet away.
|# ¿ Jan 2, 2011 02:49|
So I had to deal with one of our known thieves today. She came in with 3 used pans and was returning all of them. All of them were rusty/scratched/dirty and smelled way too strong (Indian lady, they use mighty strong spices!).
So I return these 3 items for a little over $100... and she buys the most random poo poo to replace it. Of course she returned it all without the receipt so she got full price back (when she likely bought it all with a 20% off coupon in the first place in store credit / towards the exchange.
Then she also used a coupon on every item she purchased. And brought out a receipt from a month ago where she'd paid for everything but didn't have coupons for 6 of the items. And on a few of the items she'd used a $5 off coupon... but she would save more if she used a 20%.
So I had to return like 20 items and repurchase something like 17 of them...... and also add a bunch of other items onto it... which were also all purchased with coupons. The entire transaction ended up taking like 20 minutes because she kept realizing she had another coupon or wanted to do something else that would get her more money back.
She ended up only owing like $2... so she paid with a store credit that was $11-12. If the store credit is under $10 they just get cash back. So she returned 3 pans, did a ton of adjustments, bought a ton of random stuff, and was given $9-$10 for her troubles.
But I did get good news that she is going to be banned from the store soon because we have enough evidence of her stealing now.
Edit: I've not dealt with this lady before myself. But apparently she's really awful to everyone. I can't remember if I posted this when it happened, but a while back she complained at one of our employees, and told her: "I'VE SEEN YOU IN YOUR NEIGHBORHOOD, I KNOW WHERE YOU LIVE!" in response to her not being allowed to do something... I don't remember what it was, but geez.
I have once stopped her from grabbing a handful of used coupons before. She was walking past the back of my register bay and saw the other register had left out a fat stack of coupons that they didn't mark off as used... She dashes over and grabbed at them. I saw it and stopped her. I said they were all used and she goes: "IT DOESN'T MATTER I CAN STILL USE THEM YOU loving LIAR!"
She's never done anything else to me since then. I somewhat think people are afraid of me sometimes. I've had several times when problematic people just WON'T push anything with me.
Also a note on nametags... A friend of mine is a supervisor at the mall Burger King and wore a black girl's nametag for several days. I remember he enjoyed when some customer said: "I think you're wearing the wrong nametag." And his response was: "No, this is mine. That's my name." And the customer looked real worried and was all, "OH I'M SO SORRY!"
MaxDuo fucked around with this message at Jan 3, 2011 around 01:44
|# ¿ Jan 3, 2011 01:34|
Maybe it's similar to the bartering culture in Thailand? There things are purposefully overpriced, and you're supposed to bargain to get to the "right" price.
I've mentioned it once before that I know in India they do a lot of bargaining and stuff... but the thing that I don't get about it is no one else seems to try the bartering crap. In my Spanish 1 class a while back our teacher was talking about how in his country and in most others people go to the market not only to buy things.. but the experience. They enjoy haggling and working w/ the guy to get the best price from the original stupidly expensive one.
Yet I've never had any Hispanic (or person of any other culture) EVER try to barter the price. The Indians I encounter w/ it always do it aggressively and angrily (at Office Max I had a pack of paper thrown at me for not giving it to the guy for buy 1 get 1 free). Humorously, while Indians are the ones that try the most to change the prices... white people who as far as I can tell are native to our country do it the second most. So what's their excuse....?
Anyway, speaking of. I had a lady come to my register yesterday with some big wooden thing for the bathroom (I honestly don't remember what it was).
- Hey there, how are you?
- Um, I found this in the bath section. It was the only one. And I was looking at it. And I noticed that, if you look at the other side, it looks like it's been opened before.
- I can check it if you wa-
- I think it's been returned before. Because it looks like it was opened.
- Well if it is we could order it, otherwise I could just open it to check it out *turning box over*
- Well if you look here *points at 1 piece of tape that was cut* you can see it's been opened.
- *looking at tape, then looking at 9 other places that are fully taped with no problems* It doesn't look like it's be-
- It was the only one. But I wanted it so-
- But if you look at it only one piece of tape is torn, all these other places look like they're taped perfectly fine. I don't think it's been opened.
- But it might have because the tape is all torn! See this one here is torn, and this one is bad too. *points to tape in a section where the edge of it is a little roughed up*
- Ma'am, I could just cut the tape open and check it out to see if there's anything wrong with it.
- Or you COULD just give me a big discount on it so I don't have to pay for something that's probably been opened and returned.
- Look, I can't give you a discount on something because a single piece of tape is slightly torn. If there's actually something wrong with it I can. So unless we cut it open and find something wrong, it's just going to be full price.
- UGH! Fine, if you're going to be difficult go ahead. But I'm NOT paying full price for something that was RETURNED!
- *cutting it open, have to stop the lady from grabbing the knife out of my hand, opens box*
- *lifts up padded stuff covering and still taped to the wooden thing* Ok... well... it looks like it's ok. SO I guess I'll just get it. So there BETTER be nothing wrong with it or I'm bringing it back.
Edit: By the way, all of this packaging tape had the look of tape that'd been on there and never removed... You know... the dirtyness that matches the box and anything on it sort of thing? So unless it was opened right after we got the box... there's really no way we could've taped it back up (and for some reason left ~~~~*TORN*~~~~ tape on it).
|# ¿ Jan 3, 2011 21:17|
On a high note, while moving shelves one slipped out of my grip, and in my fumbled attempt to catch it I slammed a corner of the shelf into my shin. While nursing off the pain leaning against a beam a little girl came up to me and gave me a bag of ice and asked if I was ok
That's awesome. That would make my day.
|# ¿ Jan 7, 2011 05:03|
Some more fun things at Bed, Bath, and Beyond recently...
1) I had a customer who wanted to buy a certain color of Tervis Tumbler lid. We don't sell them individually like that.. they come in a 4 pack with 4 colors. So what does she do? Rips the package open, takes the lid she wants out, and walks up front with it. "I want this." Of course the cashier needs the UPC... and asks if we sell it individually. I tell her no way, it has to be bought with the rest it came with. The lady goes: "Well if I wanted the whole pack I would have brought that up! Fine, I don't want this one!"
2) A good fun one was last weekend when a lady came in with the advertisement for our Black Friday deal. We sent out an ad that said, "Come in November 26th from 5AM-10AM to get 20% off your entire purchase!"
- Uhh... we can't use this as a coupon, ma'am.
- EXCUSE me?
- This was just an advertisement for Black Friday.
- Oh whatever. I know you still use them as coupons.
- Not really, it isn't a coupon. It doesn't have a bar code or anything on it.
- LOOK, I know you can use them as coupons and do it all the time. So do it. Now.
- Ma'am, this is nothing more than an advertisement. It was for Black Friday. It didn't even work as a coupon on that day. If you look here, it says to come in to receive 20% off your entire purchase on that day only. We gave everyone a coupon for that, and had extras at the register for people who didn't have it. That was for Black Friday only, and it's been over a month since then.
- So you're REALLY telling me that you WON'T use that as a coupon? I can't believe this. I CAN'T loving BELIEVE THIS. DO YOU KNOW HOW ANGRY THIS MAKES ME?
- It's not a coupon.
- YES IT IS YOU CAN USE IT I KNOW YOU CAN. BUT SINCE YOU WON'T LET ME USE IT I DON'T WANT ANY OF THIS! NONE OF IT! I WON'T BUY ANYTHING!!!!!!!
- Look. If you want, the manager of the entire store is on a register behind you. You can ask him if he wants to give you 20% off everything you want.
- I DON'T KNOW WHAT TO DO. DO YOU KNOW HOW ANGRY THIS MAKES ME?! DO YOU HAVE ANY IDEA HOW MAD I AM!? I'M SO ANGRY I DON'T EVEN KNOW WHAT TO DO ANYMORE!!!!!!!!!!!!!!!!!!!!!!
- Managername! She wants to know if she can use this advertisement to get 20% off everything.
(Store manager) - .........That's..... an advertisement. That just let you know if you came in on that day only you would get 20% off everything. It's completely worthless now, it's not even a coupon.
- *sputters in shock*
- .... *continues ringing up his customers*
- FINE! CANCEL IT ALL! I'M NEVER COMING HERE AGAIN! I'LL GO SOMEWHERE WHERE THEY'll RESPECT THE DEALS THEY GIVE THEIR CUSTOMERS!!!!!
|# ¿ Jan 7, 2011 16:37|
Mr. Toad posted:
The DM isn't on the shop floor often, but he's like retail Jesus when he sets foot out there. He's quite a rare specimen, a manager with a spine and a set of balls.
So I assume your DM is actually a cool guy? Our DM is a gigantic rear end in a top hat. His district is known as the worst one to work for in the company. People who arrive here that weren't here before comment on never being so stressed in the company. And those who leave our district are usually like: "Wow, it's actually not as Hellish working for the company when we're out of his district."
|# ¿ Jan 9, 2011 06:47|
|# ¿ May 21, 2013 20:44|
Mr. Toad posted:
This. We don't really district managers. The buying team at head office sort of act as district managers, making occasional branch visits once or twice a year. They're also very easy to get on with.
Pretty nice that you rarely see these guys that at least "act" as your District Managers.... Ours is in our store 3 or 4 days a week usually. He might visit the other stores once or twice... but he'll VERY often be in ours. Even on a Saturday he'll come in, then bitch if we have lines (whoops, 6 of our 8 registers are open, maybe we should open more! - oh wait, we've only got 2 people left on the floor for the entire store! Time to bitch about that as well! How dare we not have no lines and more people on the floor than scheduled!) at peak hours.
This also happened a few days ago when I made another post, but I don't think I mentioned it.
We had this one Indian lady checking out the mattress protectors. She wasn't sure what they were like so she was opening all the packages and leaving them on the floor. Then she went to an associate with another package and was like, "I opened the other packages and they had (whatever it was), are they all going to be like this?" And of course she never picked them up from the floor or anything. She demanded however he look in the back to see if we had this one brand of mattress pad that showed up on the computer as having something like 6.... which at this point could've been sold that day, stolen at some point, or damaged and not out of the system. When we didn't have them she continued to ask him stuff and not let him leave for a while. Hooray.
|# ¿ Jan 10, 2011 06:17|