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Neito posted:Coupons are the worst. It's like people go insane when they see a coupon. I'm actually having less trouble with people using our Groupon promotion than with people using our standard coupons or friends and family coupons. Ugh, I loving HATE our company-issued coupons. They're usually sent out in the mail to our top (whatever number) of shoppers and are usually valid for about 10 days, with the dates that they're good printed clearly near the bottom and NOBODY EVER READS THE "VALID" DATES! Our latest ones expired on the 9th of this month and I bet even today I'll get at least 2 or 3 people trying to use the coupon.
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Dec 17, 2011 20:10
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Hi, can I use these twelve thousand coupons to buy these fourteen clearance items?
Umm.... There's a limit to how many coupons I can put through at once... And some of these aren't good for clearance items... And this one expired in 1999.... and this one appears to be drawn in crayon...
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silversiren posted:Had a soda fall off the belt and hit the ground, where it proceeded to explode and rain sweet sticky soda mist all over everything. The register, the floor, the customers, the candy, and me. My pants were soaked through, but I was allowed to go home and change. My hair though, is still sticky and stiff. Ugh, I had this happen once. A customer had a 24-pack of Pepsi which I picked up to bring across the scanner, and the bottom fell out. One can hit the corner of the register and the hole was pointed directly at me. I got half a can of soda sprayed in my face and upper torso. That wasn't a fun day. 
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Dec 18, 2011 06:42
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watchdog posted:My heart goes out to anyone having to work at Toys 'R' Us this year. Apparently they are open 24/7 until Christmas Day... I'd really like to see their hourly sales figures. How many people are in buying Elmo poo poo at 4 in the morning?
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Dec 20, 2011 21:54
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HookShot posted:Anecdotal, but the mall where I used to live was always open from 8am or whatever on December 23rd to 9pm December 24th. My husband and I thought we'd be clever by going to the mall at midnight when surely no one would be there to do the last of our shopping. Ok, yeah, I can see it in the days immediately before Christmas. My comment was more for like early December.
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Dec 21, 2011 06:31
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Nocheez posted:When I worked in a call center, I put in 60-80 hour weeks in for 6 straight months. Jesus Christ, call centers are the loving WORST. Working in a big-box retail store is loving Shangri-La compared to that Hell. I'd have blown my brains out after a week. You, sir or madam, are certainly a stronger person than I.
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Dec 28, 2011 19:01
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Edmantium posted:Coupons. loving coupons. If people aren't asking us if we have any behind the counter for them to use they're complaining because of the exceptions. You wouldn't believe how many coupons I've had to reject lately because people tried to use them before or after the valid dates. They were store coupons mailed to our store card holders, with VALID DECEMBER 1-9 printed on the very bottom in red lettering, in print larger than normal fine print. No reason AT ALL to miss it. Sorry, not my fault you can't loving read.
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Dec 28, 2011 19:03
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modeski posted:and especially gently caress some uniform-wearing retard... Seriously? That "uniform-wearing retard" is just trying to earn a living by doing what their bosses have told them to do. Not all of us can wear suits and ties and go to the office in the corporate limo, Mr. CEO. Get hosed, rear end in a top hat. It's people like you that make retail hell. You are not better than I am because I wear a uniform at work.
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Jan 9, 2012 05:21
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The Lord Bude posted:Standing is the norm in Australia, except at aldi. you couldn't possibly pack someone's bags properly if you were sitting, not to mention how unprofessional it looks. That may be, but I'm of the "It's your stuff, you can do what you want with it" mindset. If they want me to bag their stuff, great, I'll do it because it's my job. If they want to do it because they're picky, then fine. Less work for me.
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Jan 9, 2012 05:35
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modeski posted:I did retail for five years so I know what it's like to wear a uniform. Perhaps a better adjective would have been "blindly compliant retard". Actually it was probably a suit who dreamt up the idea of harassing people with bag checks, so let's say suit-wearing retard. I don't consider myself better than people in retail just because I have a 'proper' job, but I'm not about to blithely go along with stupid policies, either. And if you don't like that "stupid policy" you can shop elsewhere. Do you just apply the "I only follow which rules I want to follow" philosophy in other aspects of you life as well? Because that's kind of how you sound. If you don't like the policy, you can do your shopping at someplace that doesn't have it. But if you go into that place of business knowing full well that policy is in place and you purposely disregard it, that makes you an rear end in a top hat. Period. It would be the same thing if someone came into your house, made a big mess of the place every time they came over, and then said "gently caress you, imma do what I want, bitch" every time you asked them to please not do that. BigBallChunkyTime fucked around with this message at 06:27 on Jan 9, 2012 |
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Jan 9, 2012 06:06
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silversiren posted:Along the same lines of checking bags and having people walk around while eating food, I had a customer come through my line today, "oh we got this and this and we also got two bags of chips with it." But she didn't have the empty chip bags. I had to walk all the way over to deli during the busiest part of the day and get two extra bags of chips just to scan. I guess my feelings on this depend on the situation. If someone has a bottle of soda or water or something or a bag of chips while they shop, as long as they pay for it I'm ok with it. It's when they give their kid one of the weighable apples or something and hand me the core and say "Oh, tee hee, my kid ate this!". How the gently caress am I supposed to weigh that? Jesus loving Christ.
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Jan 10, 2012 01:10
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silversiren posted:Yes this has also happened with things like bananas and grapes and crap. You can go back and get the items, but there's no way that it's going to be exactly like the other item. Someone will always complain, "that one was bigger/is more than the one I ate!!" So then maybe next time don't eat it..? When I worked my first job in the grocery store I would always go back and find the biggest apple I could to weigh in situations like that.
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Jan 10, 2012 01:42
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The Lord Bude posted:I get several customers a day who hand me a wrapper to scan. Obviously they are at least being honest about it, so we let it pass without comment unless they were stupid enough to eat something that needed to be weighed... If I was on the shop floor and saw a customer grab something off the shelf and start eating I'd treat it like any other act of shoplifting... Walk up to them, advise them they need to pay for that, and escort them to a checkout so I can see them pay for it. We get heaps of people eat and then leave the packages on a shelf somewhere. Holy crap I need to work where you do. I'd just about murder a nun for almost 20 bucks an hour. Edit: Oh, I thought you were talking American, not Australian. BigBallChunkyTime fucked around with this message at 05:03 on Jan 11, 2012 |
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Jan 10, 2012 17:08
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At my old job I just stopped giving a poo poo after a while and near the end did just enough to not get fired. I'm not proud of it, but when NOTHING I did was anywhere near good enough for my superiors, that really puts a crimp on your motivation.
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Jan 11, 2012 14:25
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I'm glad I'm not the only one who posesses the Retail Reflex. I was checking out in line not that long ago and asked the cashier if she had her (name of store I work at) loyalty card.
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Jan 12, 2012 17:40
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spixxor posted:I straight ignore that poo poo. I am not a dog, god dammit. I love killing them with kindness here... Me: Hi there, how can I help you today? Customer: Shoe polish Me: (smiling politely) What about shoe polish, sir? Customer: (mildly annoyed) Where is the shoe polish? Me: (gives them directions) I love making them take that extra few seconds to use complete sentences like a big boy/girl.
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Jan 17, 2012 19:54
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TontoCorazon posted:I've gotten a couple of people complain to me and I would tell them straight up that "whistling was rude as hell and pretty horrendous behavior to do in a civilized world" I swear that every retail establishment has some sort of IQ lowering device that saps at least 30 points from every person who walks into the store. Just by looking at the behaviors of the average customer, I'm loving AMAZED we've made it as far as we have as a species. Customers do not read signs. Period. There could be a goddamned 15-foot-high flashing neon sign with huge speakers blaring "THIS ITEM IS $2.99" and there would still be people who dispute the price. Also, when I pulled a few shifts per week back in electronics at Walmart, 90% of customer questions could be solved by READING THE loving BOX. I would always say "Hrmmm.. well let's see right here on this BOX.... yup, it DOES have a USB port, sir. Are there any other questions?" and I'd smile like an idiot while staring at the box. Usually they'd get the hint.
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Jan 17, 2012 19:58
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D34THROW posted:Sounds like your HR guys have been watching too much "Cops". They pull that same "well, if you have nothing to hide, don't hide it" crap. I actually had a co-worker (to this day I don't know exactly who-- although I have some strong suspicions) print out the crap I posted badmouthing Walmart after I got a severe and completely unjustified write-up. The store assistant manager called me in and confronted me with it, and I gave him my notice right then and there as I didn't need that crap anymore. What I posted that was so awful? Something along the lines of "5 1/2 years of my blood, sweat, and tears and this is how they treat me? Walmart can kiss my rear end!"
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Mar 18, 2012 19:45
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Cynical Tyrant posted:I hate people throwing loving money on the counter WHEN I HAVE MY HAND OUT so they can give it to me, especially when they keep loving throwing it and throwing it, throwing folded bills at me. This happened like 10+ times today and I am only on my last break. Urgh, I hate that. Especially when they put it on a MOVING BELT and some inevitably gets sucked underneath. And then it's MY fault. On bad days, I'll do the same back to them.
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Mar 18, 2012 19:50
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drat Bananas posted:People still steal physical CDs? People will steal anything that isn't nailed down. And if it happens to be nailed down, they'll bring a crowbar to pry it free THEN steal it.
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Mar 20, 2012 20:05
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-Troika- posted:http://www.courant.com/business/custom/consumer/hc-bottom-line-best-buy-returns-20120409,0,5063368.column I love how the person in the article asks "How is this legal?", as if it has been legislated that you are entitled to return whatever the gently caress you want whenever you want. Returns are a courtesy provided by a retailer, and they can deny any return at any time for any reason and are under NO obligation to take ANYTHING back (with very rare exceptions-- recalled items being one). Customer self-entitlement is probably the thing I hate most about retail. The last line in the article is fantastic, however. "If you don't like it, shop elsewhere."
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Apr 11, 2012 21:40
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Meow Cadet posted:My store requires an ID if you return something valued at over $20, even with a receipt. I've had several customers threaten to sue me, or contact their lawyer over this policy, even after I point out the CA civil code that allows us to do so. My standard response to IMMA CALL MY LAWYERS is one of two things: 1) "If that's what you feel you need to do, sir/ma'am, then I won't attempt to talk you out of it. But I still need to enforce our policy." 2) (if I'm feeling particularly dickish:) "Seeing as you have now threatened me with legal action, I'm afraid I can no longer assist you. Any further communication between us will have to be between our respective legal counsels. Have a good day." I only pulled #2 one time, but it was only after #1 did not work and the guy just kept going on and on and on and made a big show about taking out his phone and calling his lawyer right there on the spot. That shut him up pretty quickly. It was better than sex.
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Apr 12, 2012 23:51
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Dead Pikachu posted:My pet peeve is when people walk into the store and immediately make a beeline for the service desk to ask where things are. I understand if you're in a rush, but if you're not, why not attempt to find things yourself first? Isn't it common sense for cameras to be in electronics?! Mine is when they call the store from WITHIN the store on their cellphone to ask for help in whatever department they're in, because they're too goddamn lazy to press a button to have someone paged to that department. Also, stop ditching merchandise 5 feet from me when you're at the register checking out. If you don't want it, just loving HAND IT TO ME and say you don't want it anymore! It's really not that hard.
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May 13, 2012 20:41
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I got yelled at by an old lady tonight because she didn't understand one of our sale signs. We had a sale that ended yesterday-- 20% off of some stupid shirts without your store card, but 25% off WITH the card. It even had a helpful little guide on there to loving SHOW you what the price was with or without the card. Another sale that started today had the same deal-- 20% without the card, 25% with it. Well, she INSISTED that it was an EXTRA 25% off AFTER the 20%. No, it wasn't-- same deal as yesterday. I told that to her, the apparel person told that to her, and we even brought the sign over and loving SHOWED it to her 600-year-old shriveled rear end. Her response? "Well, that's very misleading!" Ah, one of the common customer phrases whenever they're wrong. Claim misleading and/or false advertising because you're too loving stupid to understand clearly marked store signs.
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May 25, 2012 03:57
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Rick_Hunter posted:I realize you guys 'value' your rewarding retail jobs, but have you considered doing things like just setting them in the dumpster intact and packaged and then just dropping them off at the charity of your choice? Maybe making an arrangement with the shelter's manager to keep it underground. Or just finding your favorite bunch of bums and vagrants and telling them that every X days, you throw out a bunch of food and they should come by at night. Obviously, try to hide your identity as much as possible. You don't realize that retail workers are considered by management and corporate to be the biggest thieves of all, moreso than any customer. It may not be the case, but that's how management thinks: Everyone who works for us is a potential crook and must be watched AT ALL TIMES!!! Ever notice that there is a camera pointed directly at every register in a store? That's not to watch the customers-- it's to watch the employee running the register at that time.
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May 25, 2012 21:04
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Just found out I'm cashiering the next Senior Day! So now I get old people arguing with me all day long over a quarter because they're "on a fixed income." 
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May 31, 2012 04:48
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D34THROW posted:
I mainly answer this question with a smile and a response of "If that's what you call what I do here!"
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Jun 1, 2012 02:56
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No, you stupid twat, I'm just wearing a green shirt, khaki pants, and a nametag while bent over a U-boat full of merchandise in between stocking shelves for shits and giggles.
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roboshit posted:Yep. My favorite Target memories are when a manager would tell me to work the floor in addition to my duties in the backroom because we didn't have enough sales floor team members. So not only was I in charge of making sure EVERY SINGLE PULL gets pulled in time despite being chronically understaffed (my Target always had two backroom team members during the slow part of the day and one team member when things got crazy. every single day. This is similar to when I CSM'ed at Walmart. I would seriously prefer unemployment to working at that shithole again. They always gave us a skeleton crew. ALWAYS. Busy holiday weekend? Seven cashiers (we had 27 registers on the front end), and they'd want us to send at least two back to cashier in Lawn and Garden (what the gently caress?) so then lines would get horribly backed up. Of course, I'd most likely be the only CSM on duty at the time. I'd be paged to lawn and garden (way on the other loving end of the store) for some issue, then have to travel back across the store because automotive's register was acting up, then electronics would need me for change, then I'd have to run and do a price check in dairy, and then OF COURSE by the time I got back up front and the lines were crazy long, I'd get yelled at by a manager because I "didn't call for backup." I was running all over the store putting out fires while you sat on your rear end in the back office, fuckwit! GAH that place made me so mad!
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Jun 4, 2012 14:45
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spixxor posted:Seriously what in the hell is it with Walmart and not having enough cashiers? It seems to be nearly universal. They claim it's to "cut costs." Because, you know, Walmart is so strapped for cash. So strapped, in fact, that they could pay Taylor Swift, Carrie Underwood, Justin Timberlake, and others to appear at the shareholder's meeting.
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Jun 5, 2012 04:24
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Sankis posted:
I was a CSM at Walmart. In fact, there were 2 other male CSM's (one college age and one a grandfather) when I left.
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Jun 8, 2012 03:56
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I love passive-aggressive co-workers. I work with a woman in her 60's we'll call D. D loving HATES me for some reason, and has verbally laid into me multiple times since I've started working there. I've done nothing to her. Anyway, yesterday I noticed a note she wrote to our front-end supervisor titled "Reminders for everyone who works at the service desk:" Among the gems were: -- "Please make sure all the floor mats are in the correct place" (We have 3 long floor mats covering the length of the desk area, and they separate quite often. You have to adjust them 10 times a day, and she's the only one really anal about it.) -- Be sure you can close all the defect boxes (I don't know what she's talking about here, I've never seen one that hasn't been completely taped shut like it should be) -- Please put all of the information books in the correct place so they can be easily found (again, I put them back on the shelf where they belonged, but I didn't put them in the order she had them. There aren't that drat many anyway and she's not going to die taking an extra 2 seconds trying to locate our tax exempt log) All of these were aimed at me, I'm sure, because the only time she writes a note to "everyone" like that is when she has a laundry list of nit-picky things that I did that irritated her. She's been mad at me ever since I responded to one of her passive-aggressive notes a few weeks ago with a response from management (she left a note saying that I did our markdowns wrong, when in fact I did them the right way, and I left a note saying as much back to her "per management" and she hasn't spoken to me since.) Oh, D, you bitter old hag. Don't ever change. BigBallChunkyTime fucked around with this message at 14:44 on Jun 9, 2012 |
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Jun 9, 2012 14:41
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spixxor posted:Even if you work somewhere where making change for a big bill isn't a huge pain, paying for something small like that with a large bill is one of the hallmarks of a quick change artist. They'll wait for you to start counting out change, then go "Oops, I meant to give you a ten!" and then start their little back and forth poo poo. Early in my retail career I was hit by one. He got me for 50 bucks. Thankfully I didn't get into trouble for it, but I still felt like the biggest idiot alive and I gave a statement to the police.
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Jun 10, 2012 16:17
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I don't mind cash back from a debit or something in principle. I've done that myself. I mean, if I'm doing some grocery shopping and then am going to hit the ATM because I need 40 bucks or something, it's just a lot easier to do it all at once. I don't mind that at all. But like others have said, I do mind breaking a $100 bill for a pack of gum or a candy bar. Also I hate a shitload of change. Now, I've paid a buck or two in quarters myself and I don't mind when customers do that, but any more than that and it's a huge pain in the rear end, especially when you bring a loving baggie and count out change. I once had a woman in her 30's pay for an mp3 player with $37 in quarters.
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Jun 10, 2012 19:56
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Taco Pirate posted:I feel your inventory pains. We did ours last week and I had to double-check the RGIS people on the men's accessories and basics (wallets, belts, packaged underwear and undershirts, socks, stuff like that). Of course corporate makes us do inventory on one of the biggest sale weeks in the early summer, despite the fact that we are pretty low volume in sales between Memorial Day and when this sale starts, for about 10-12 days, which would be perfect for doing inventory but noooo. So in between when RGIS did their counts before the store opened, and I did my double-checking at like noon, a bunch of stuff had already been sold. So I had to go through and figure out which 6 packages of mens boxers out of the 95 originally on the fixture weren't there anymore, and repeat that process by all the mens basics fixtures in the store and I no longer fear hell, because I've experienced inventories firsthand, and Hell no longer holds any terror for me.
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Jun 14, 2012 02:53
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Shnooks posted:A few days ago my supervisor was standing next to me waiting to get the 1 o'clock reading and I accidentally tried to give her the customer's change I've had a few times where I've been so mentally wiped that I tried to give the customer the change that was equal to the time. Like if it was 3:32 p.m. I'd try to give them back $3.32 in change.
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Jun 17, 2012 21:08
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D34THROW posted:The whole not-allowed-to-date-a-subordinate thing makes sense, because it can cause problems both during and potentially after a relationship, and it warms my heart that people were actually willing to step down to be with their significant others. Yes. For the love of all things holy, yes. I would rather be unemployed and living on the street than working at Walmart again.
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Jun 18, 2012 17:21
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D34THROW posted:Apparently today is dump-your-poo poo-and-walk-away-while-there's-a-line day or dump-your-poo poo-and-I-scan-halfway-then-you-need-18-more-things day. My biggest retail pet peeve above all others is when people ditch things in the checkout line. Is it REALLY that hard to hand the items that you don't intend to buy to me and say "I've decided against these?" Really? You're five feet away from me. Don't ditch the sweater in by the candy bars. gently caress you.
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Jun 26, 2012 04:26
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D34THROW posted:Welp, when you're getting 13 hours a week, I think it's time to put a foot on another ship, no? You hear correctly. DO NOT work at Walmart. Ever.
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Jun 28, 2012 04:43
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cobalt impurity posted:My rear end. Man. came in today barely on his feet. He called in yesterday and doesn't feel any better today but he doesn't really have a choice. My manager also has decided to go against company policy and give people a point even if they bring in a doctor's excuse. Your rear end man? Sounds like fun.
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Aug 21, 2012 21:23
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The Mothers of the Year were in my store today. Two adult women, with three combined kids in tow, with none older than eight. They were stopped for shoplifting. They had two giant bags stuffed with clothing that they were caught trying to leave the store with. I guess the kids also had some bags of things on them, but they had to have been taught/coerced by the women. When the cop came, I guess the car was searched. In the trunk they found merchandise from two other area stores, plus another huge bag from us from earlier in the day. All told, they had over $4000 in merchandise combined from all of their stops. It's like they literally got up, got the kids dressed, and then decided to rob the gently caress out of every store they could think of until we finally caught them on the SECOND time they tried to shoplift from us today. As a parent, I'm offended. How do you teach your kids that's an ok thing to do? I hope those kids are taken away and put in a better situation than the lovely one they're in now.
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Aug 23, 2012 03:11
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Retail Slave posted:The Mothers of the Year were in my store today. UPDATE: I talked to our LP guy and he said he recovered over $2200 worth of merchandise from our store alone. We're not that big. We had something like $13,000 in shrink all of last year. In this state its a felony to steal more than $500, so I hope they enjoy jail.
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Aug 24, 2012 05:15
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