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Nomenklatura posted:See, I'd be really leery of switching to TS right now. I'm not confident that they're even going to EXIST in a year, not until we know more about Paradis. I work for Teksavvy. Yes, they will exist in a year. The only way they might not exist in a year is if the government, despite changing Industry ministers, goes head on into allowing foreign investors to come in and AT&T buys up Teksavvy for a big enough price to make a family company sell to create AT&T Canada. Even then you're going to get awesome service.* The company just added over 60 employees in the last six months, me included. They used to just have an office in Chatham (along with a lobbying office in Ottawa and a marketing office in Toronto) and they've recently set up an office in Sudbury to add more French speaking CSRs and TSRs. Teksavvy is a growing company, not a company surviving on just good marketing. *EDIT: Just because I started working here and I loving love my job, I just want to say that I'm not trying to be an authority on this. Especially the idea of them selling. I have no idea and I'd never bet on it. Oh, and George Burger is really, really tall. Paper Jam Dipper fucked around with this message at 03:14 on May 26, 2011 |
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May 26, 2011 03:05
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Sir Liquid Jerk posted:I spent 40 minutes on hold to get a sales representative tonight who didn't know anything about the new packages and couldn't help me, she promised to give me a callback next monday but I doubt it. Does Teksavvy not exist in your area? If it does, give them a call. There's a 90 per cent chance you'll be very much helped, and if you're not, give me their name and I'll go upstairs and slap them. (Not really but yeah. Unless it's Louise. She wouldn't mind.)
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May 27, 2011 13:56
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Nomenklatura posted:Sure, unless they shut down last-mile resale. That's what I'm concerned about. The very existence of last-mile resale sticks in the craw of some hardcore conservatives, and what with this new majority... Unless the Conservatives have this completely hidden agenda hidden from even those who accuse them of a hidden agenda, I can't see them protecting Bell over the last mile. Haven't heard anything otherwise. Our biggest hurdle with Paradis is the fact he might want to conduct everything in French.
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May 27, 2011 21:15
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I can't for the life of me understand why anyone would be happy or content with $60 internet that has to be bundled with television. Different Strokes for... yeah.
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May 28, 2011 19:30
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Drakkus posted:Well, to be fair, the $59 for 25/2.5 is standalone, though obviously that's still a fair bit more than you guys charge. You do also advertise that you charge for stuff that we advertise that we don't, but that's a tiny sidenote, at best. (Though, it is taken into account when people are comparing.) There will always be Canadians that go for the Coca-Cola and Pepsi of the telecommunications market even if a better deal is out there. Especially when Pepsi is providing your pop, water and energy drink while Faygo is only offering you pop. My point was less "gently caress Shaw for $60 internet/TV" and more "gently caress Canada for being content or considering it a step in the right direction for piss poor internet speeds at an expensive rate". There's a much bigger problem with Canadian telecom in focusing on the internet that's bigger than the current situation. And honestly, the biggest culprits are Bell and the CRTC.
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May 28, 2011 23:42
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Nomenklatura posted:Wouldn't the Bernier Doctrine point the way that they're likely to go in this respect? I know that some people get really butthurt when you make the claim that a Conservative majority will govern differently than a Conservative minority, but the doctrine's pretty clear, and there's little reason to think they won't extend it. I honestly don't know what the Bernier Doctrine is. Could you send me a link? As for "Conservative majority will govern differently than Conservative minority", I *know* they will govern differently. If they didn't, the Conservative baby boomers who put them in office will vote Liberal in four years as punishment. That's quite obvious. I just feel, and maybe I'm an absolute retard for feeling this way, that the Conservative government really has no love for Bell and wants to open up the market because that's what soft line Libertarians do. And while Bell is a Canadian company and everything, Canadians won't mind them losing power. It wouldn't hurt them in the eyes of voters at all if it means cheaper internet. Nomenklatura posted:Have you actually HEARD anything from Industry about what they're planning to do? Has anybody? If you haven't, I really don't want to stake my internet access on people's confidence in Conservative goodwill. The most I've heard is, "Don't panic." I'm not the main PR/GR person, I just work underneath her. As much as I've been given is that there's no plans to pack up shop here. We're actually considering either to move to a new building with more space or take over more offices in the building we're already in. And since I don't believe that new space will be so we can sell ice cream to the fabulous residents of Chatham, Ontario, I think that's a good thing.
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May 30, 2011 13:57
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thexerox123 posted:I have a feeling the Conservatives aren't too worried about the Liberal party at the moment. No, but baby boomer Conservatives vote for the CPC based on issues that matter to old people with money in the bank worried about leaving their home. If the CPC doesn't build the stupid prisons, doesn't change crime laws, doesn't cut taxes and doesn't help old age pension, etc., those baby boomers will probably be alive to tell them, "IF YOU AIN'T GONNA DO WHAT I WANT, I'LL FIND SOMEONE WHO WILL" and they certainly won't goto Jack. Since he likely won't be alive in four years. But I just mean they are not going Evil Orange. Right now the CPC is riding high but they have an agenda they've hidden to start making public. They will most likely go with it. They are not going to suddenly be Obama soft in office.
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May 30, 2011 14:21
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kuddles posted:My switch from Rogers to TekSavvy cable is this Friday and I'm holding my fingers that I'll be one of those people who has a completely smooth transfer and not one of those people who goes a week without internet because Rogers screwed it up somehow but won't even look into it until after the weekend. I'm right now dealing with no internet at home either because of the previous ISP or because my mom doesn't use a Bell line. I'm not sure which it is and TekSavvy is investigating. I'm going to have to either set my mom up with a different phone or wait for everything to fix in a week.
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Jun 8, 2011 20:50
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Fractal Cat posted:If it is a regalar phone line (ie a wholesaler of bell) you need the circuit-ID from the wholesaler and pass that on to TekSavvy. If it is one of the digital phone services you need a dry loop. Years of working as a Simpatico CRS has taught me useful things, and killed my soul. Yeah, they got the team working on figuring it out since I work there and the CSR Trainer is a friend of mine  I think I'll be finding out it's dry loop, which would suck and mean more time without a connection.
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Jun 8, 2011 21:01
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Finally got set up with TekSavvy. Only makes sense since I work there. In three months the 300GB connection becomes free for me 
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Jun 14, 2011 23:20
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8ender posted:Are you in support? No, I'm a Communications specialist. Meaning I found this thread searching for TekSavvy quotes since one of my jobs is to create a database of things said about TekSavvy. Among many.
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Jun 14, 2011 23:35
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Zigmidge posted:Add this to the database: You loving own and I hope to keep seeing you guys fighting for competition in our markets! I wish I could take credit for this but I've only been there for a month. It does make me sleep better at night knowing I moved back home to a city I have great distaste for but am working for a company I respected prior to knowing more about them. Squibbles posted:Has there been any word on whether Teksavvy will be offering any higher speed plans like what Shaw is coming out with? I just switched to Teksavvy recently but I'm being tempted to go back to Shaw with the promises of 100Mbps internet for only slightly more than what I pay now (since I already have cable). Prior to the big UBB debate, there was this: http://www.cbc.ca/news/technology/story/2010/08/30/matching-speeds-internet-crtc.html It's something that's currently being discussed in the political world, as well as the whole UBB issue. It's something that TekSavvy wants figured out so they can provide faster internet. Right now, the small ISPs who wholesale are limited. My boss is the director of G&PR so she's been on the road for the last while, hitting up the Conservative Convention and other trips in Ottawa and Banff to make the case for TekSavvy and everything we're fighting for. So yeah, I haven't heard anything concrete yet unlike VoIP but I do know that we paid close attention to what Shaw did and I don't doubt once more gets figured out about UBB and how much our speeds get increased to, they will get increased.
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Jun 15, 2011 00:17
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drcru posted:Please tell TekSavvy to get 25MB DSL in BC. Telus keeps messing with the plans. If in the near future TekSavvy increases our range and areas offered in BC, you can thank this thread and for me reading it. Until then, be patient 
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Jun 15, 2011 00:29
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YggiDee posted:Is there a Teksavvy coverage map, or something? I'm moving to an apartment soon, so I'm trying to figure out much of all my money I'll be paying for broadband. http://teksavvy.com/en/res-internet.asp Click "Order Now" on the service you want and then enter in your phone number or postal code.
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Jun 15, 2011 01:02
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8ender posted:Can you tell us more about the when and what on the new VOIP service? I'm dying to drop the $40 / month I spend on a Bell home phone line and I'm holding off on voip.ms to see what you guys offer. Details are coming out very soon. We'll be talking about it in our first internal newsletter so not even the TSR's are prepped yet. I can say that the service is being done completely by us unlike most of our wholesale services.
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Jun 15, 2011 01:09
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YggiDee posted:Yeah, I'm in Ontario. What city, exactly?
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Jun 15, 2011 04:36
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YggiDee posted:I'm in the hideous kingdom of Sarnia. Strange that Sarnia has no DSL or cable. I'll ask on Monday why we don't have any connections in Sarnia. Dudebro posted:Do you know what's going on in northeast Oakville and that area in general? I waded through a lot of crap to try to get non-Cogeco cable only to end up with nothing. No idea. I'll ask on Monday.
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Jun 15, 2011 13:02
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The Gunslinger posted:It would be nice to know if Teksavvy has a plan in general when it comes to all Cogeco controlled territories or if they're just basically screwed due to the tariff. Rocky said something awhile ago about how the tariff was restricting them but didn't mention if they planned to address that with the CRTC at all. I'm not going to speak for Rocky, but we're addressing a *lot* of things with the CRTC and the new Conservative government. Do we have a plan? Yes. Do I know how the plan is going? Not yet.
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Jun 15, 2011 14:40
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Stanley Pain posted:Hey is Teksavvy looking for talented people? Ex Rogers Network Engineer here It's always worth tossing an email to jobs@teksavvy.com. That's what I did. I originally applied to just be a temporary part time CSR and I was instead moved into a more suitable position on my first shift. If you laid out your experience as a network engineer and something was open you'd have a great shot. Just remember you would have to move to Chatham. It's probably the biggest drawback to the job.
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Jun 15, 2011 15:22
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Pweller posted:Looks like they're looking for a couple senior network engineers right now, I knew I heard something about a network job opening up but I wasn't sure.
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Jun 15, 2011 15:30
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Nitr0 posted:I assume this is out in toronto? If it was Vancouver I would apply right this second. Chatham, Ontario. Important things to know about Chatham: - Dave Gagner is from there - Shay-Lynn Bourne is from there - Ron Sparks is from there That's about it.
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Jun 15, 2011 19:10
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Lemons posted:Sounds like a good place to be from. I hated growing up there (yeah, I'm real original, hating the small town I grew up in) but working at a job I love is right now more important than where I live. Especially since the place I wish I was living in is just 40 minutes away (Windsor). I'm just parroting Rocky's twitter, buuuut: http://www.crtc.gc.ca/eng/archive/2011/2011-377.htm "@oshawapilot: @tsirocky So does that translate to "Faster TSI DSL coming soon"?". Yes. No word on when.
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Jun 15, 2011 19:33
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Bonzo posted:Wheels Inn? Wheels Inn is gone now  I'll miss playing laser tag with Darude's "Sand Storm" playing. My childhood is pretty much destroyed without any Wheels Inn: Wild Zone and Eightball Arcade existing anymore.
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Jun 15, 2011 20:09
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Bonzo posted:Wait what? My cousin (that I only see at weddings and funerals) married into the family that runs the place. Then again, no one has died or gotten married in a year so I guess that's possible. http://ckdp.ca/2009/05/06/wheels-inn-set-to-close-in-chatham/ quote:There is no more Wheels Inn in Chatham. It is closed, vacant & empty. They held an auction and sold everything from the bowling alley, amusement park, waterslides etc. No one took it over, it is not reopening & if you drive by today you will see the demolition crews dismantling it all brick by brick…
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Jun 16, 2011 03:05
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Eej posted:Good lord, Chatham must be hell on earth. I used to think that when growing up. But I had a great time living in Windsor. I don't blame people for not liking it but it has everything I'd need for a home base.
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Jun 19, 2011 23:11
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Dudebro posted:Please don't forget to inquire about this. Thanks. I inquired about Oakville, Sarnia and the areas in BC some people have mentioned like outside Victoria and northern B.C. When it comes to Sarnia, all of Sarnia can get DSL but cable is coming. It's just a matter of when and sooner rather than later. We usually bring cable into communities that have our densest DSL subscribers. For north-east Oakville and British Columbia, I'll get an e-mail about it after our C.O.O looks into it for me. Hope this helps!
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Jun 20, 2011 15:53
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Dudebro posted:Hey Lone Rogue, any word on the Oakville situation yet? Nothing yet. I'll prod again. I believe Cogeco tariffs have to do with Third Party Internet Access. I'm still learning the history so your best bet would be to google it and scan DSLReports.
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Jun 23, 2011 17:46
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8ender posted:Can you tell us more about the when and what on the new VOIP service? I'm dying to drop the $40 / month I spend on a Bell home phone line and I'm holding off on voip.ms to see what you guys offer. Hope you got your modem fixed. This is a draft of what's going out in the first TekSavvy newsletter (that I'm happily designing) to employees about our VoIP: quote:TekSavvy’s VoIP service is tentatively being called TekTalk, to be introduced in July. It will be different from our home phone product offered and will be sold with it side by side. VoIP phone provides several advantages to standard phone service. It’s cheaper for long distance and overall much more inexpensive with all calling features integrated and viewable via online. VoIP is often used for second lines and business lines for home offices. I don't know pricing, but you know us.
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Jun 24, 2011 15:41
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Bonzo posted:If I canceled Vonage would I still be able to keep my number? Not sure, but I'd lean towards yes.
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Jun 24, 2011 21:35
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TekSavvy and other IISPs are wrangling with Bell, Rogers, et al about their download speed. CRTC enforced that they had to open up higher speeds so everyone is working right now about it. Bell is also trying to push something new on the IISPs called AVP: Aggravated volume pricing. It's UBB wrapped up in a neat new package which has a lot to do with losing the UBB case and now being forced to give higher speeds to the IISPs. It's very much a work in progress, but TekSavvy will be getting faster download/upload soon. How soon? Nobody knows.
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Jul 10, 2011 16:27
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StealthArcher posted:Does this mean the plans that already exist will become faster at all, or just that new ones will pop up? No idea. We're still talking to the big ISPs. Bell doesn't want to agree to much until AVP gets accepted/shut down and the other companies are waiting too. Seeing as when TekSavvy was about to have to accept UBB and it got overturned, they boosted their original GB limit on existing accounts, I wouldn't be surprised if similar occurs. But again, it's up in the air still. Lots of negotiation has to happen and there's a lot of CRTC stuff going on as we speak.
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Jul 10, 2011 22:53
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Dudebro posted:Did you find out anything about the Cogeco-controlled area of Oakville? I haven't got an answer because we've been sidetracked due to getting TekTalk (VoIP) launched. Sorry!
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Jul 11, 2011 04:04
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Pweller posted:I've never listened to one of these before... so awkward... and smarmy from time to time. I'm guessing you heard Marko Bibic talk. I'd feel bad for him if it wasn't for the fact he's clearly well paid.
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Jul 11, 2011 16:54
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EngineerJoe posted:Complain on the DSLReports forums. It'll get fixed in no time. That's what I was about to suggest. I'm no TSR. They'll get things figured out for you. Just try to change your tone a bit. We'll treat you fair either way but it's regular people up there who want to help you so you keep our service. No need to make their day any worse by cussing up a storm.
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Jul 11, 2011 18:20
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If any of you have been missing the CRTC hearing, goto http://twitter.com/!/search/realtime/%23UBB or follow @mgeist and @anotherkady. There's been some weird issues with it during the CNOC portion. I have a feeling stuff will get missed. I blame Bell.
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Jul 12, 2011 19:40
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http://teksavvy.com/en/res-internet.asp We added some new high speed packages.
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Jul 14, 2011 13:37
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thexerox123 posted:Do you know if/when you'll be getting faster/better Cable packages? These actually sneaked up on me. That should answer your question.
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Jul 14, 2011 13:58
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jizzpowered posted:Do you know why all of a sudden this happened? Was this always possible and you guys just never had the tech or did Bell just say " Ya you're allowed higher speeds now". Well, it didn't, "All of a sudden just happen" since I mentioned earlier that we were waiting for the go ahead on this stuff and wrangling with Bell. This was something that the CRTC agreed we deserved *last year*, actually right before the UBB decision that got overturned. It was pretty hilarious. CRTC made a decision that the big telecoms hated (IISP deserved matching speeds) and then right away made a decision the big telecoms loved to smooth it over (IISP have to enforce UBB). It's really the biggest issue with CRTC decisions. They always try to find a compromise instead of trying to make the best decision for Canadians. It snuck up on me because there was no memo of when it was going out. Maybe for the CSRs/TSRs but there wasn't even anything on the Intranet posted. Then again, I got Intranet access so I might end up posting it for TSI employees that don't know about it. It just surprised me that we decided to just slide it in under the radar. I expect the cable speeds will be similar. Then again, maybe it shouldn't surprise me. VoIP is being introduced on DSLReports before we introduce it to the public, so being under the radar to start seems to be our MO on a lot of stuff.
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Jul 14, 2011 15:33
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I would suggest everyone here who cares about the Internet to listen in on Monday (http://www.crtc.gc.ca/eng/home-accueil.htm) when the big ISPs actually have to debate with CNOC and the like. That's where the real war is. It will all be about convincing the CRTC of what is best for Canadians and what is also the best compromise. Aggravated Volume Pricing is just UBB with a new costume, even after Bell admitted that UBB means nothing and it's just their way of limiting customers. It's all about trying to force the wholesalers to make people use less Internet and "reward" people for using less Internet. 95th Percentile is something we've got Shaw to say wasn't so bad but of course Bell and Rogers will fight it. It's all about getting enough convinced it's right and convincing the CRTC it is right.
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Jul 14, 2011 15:51
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jizzpowered posted:Looks like this time around they might actually start looking out for Canadians from what I've heard so far from the hearings. You said the cable speeds will be the same, will that be the case for Quebec too? We're getting shafted pretty hard on that end. I'd switch to you guys but your plans are identical to Videotrons, guess i'll wait too see what happens on that end, if not i'll switch to your higher end dsl plans. Not sure. But our High Speed DSL 12 package is $44.97 plus $99 Start-Up in Quebec instead of $47.97 plus $99 Start-Up everywhere else.
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Jul 14, 2011 16:14
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