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Nitr0
Aug 17, 2005

IT'S FREE REAL ESTATE

Sprawl posted:

Yes it says that but it doesn't track it at all on their web page. No traffic what so ever so it nothing is there you can't be billed for it. Anyways it might be because i have the tv stuff too that they aren't monitoring it.



Its like this for every month. I've easily used 200-300 gigs from downloading stuff from steam the first few months and i haven't heard a thing from them or had an overages billed.

That's because you're on a VDSL2 port which is not currently monitored as there's enough infrastructure in place to allow you go to hog wild. Regular DSL2 ports are monitored religiously.

frumpsnake posted:

Obviously Shaw is better in your area. Cable is always going to be variable and depend on your area, but Telus Optik is always 100% for me.


Well gently caress.

But from what I can see, it's $47 for 15Mbps/125GB on Shaw, or $50 for 25Mbps/250GB on Telus.

edit: vvvvvvv I just moved here from Australia, let me have my moment before they actually start counting data and I end up in a worse situation than Australia (where my limit is now apparently 1TB :()

Same with you. If you're on Optik fiber then you're not capped and probably never will be. It doesn't cost telus anything for you to run through multiple TB on fiber. I've gone past 1tb in the past and nothing happened. In fact I'm still getting free telus fiber because everytime i phone them to try and sign up they say my address doesn't exist. Oh well.

Nitr0 fucked around with this message at 02:58 on Nov 14, 2010

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Nitr0
Aug 17, 2005

IT'S FREE REAL ESTATE
Actually it makes quite a large amount of difference if you're on VDSL2 or DSL2. You can read more about it at dslreports.com/forum/telus

FTTH is quite prevalent in Vancouver. 2 of the previous condos I've rented had fiber directly to my suite.

and the tb was just a bunch of stuff i lost from a hd crash. Typically my dl is not that high

Nitr0
Aug 17, 2005

IT'S FREE REAL ESTATE
Sorry, you're right it's ethernet to the suite (etts) but still fiber directly to the building.

and afaik if they upgraded to vdsl2 then they upgraded the dslam with fiber as well. At least in BC. I mean what would be the point of uprading to vdsl2 if they don't install fiber?

and yea the latency is crazy on fiber with telus. I assume telus has just allocated some new ip's and that's why it's misrepresenting my location but 6ms to seattle is not too bad (even though it should be 1 or 2 really)

Nitr0 fucked around with this message at 03:24 on Nov 14, 2010

Nitr0
Aug 17, 2005

IT'S FREE REAL ESTATE
I think you're forgetting that a majority of Canadians live in areas where high speed internet isn't reliable or even that fast. People are lucky to get 4Mb/s on DSL in most areas. Satellite and cable will be around for a long while still.

Nitr0
Aug 17, 2005

IT'S FREE REAL ESTATE
Managing a small Canadian wireless ISP (~500 customers) in a town of under 5000 people we have always enforced strict caps and high overage penalties. Just recently it was at 10GB per month with $5 per gb over. We've recently bumped it up to 25GB with the same $5 per gb over. I get emails daily from people bitching and moaning about their usage and how it's completely unfair that we are limiting their access to the internet and they want discounts on their bills, they want free months, they want 100's of GB's per month but I don't think people understand how much it actually costs to deliver internet to your front door. These types of videos and news articles don't really help our cause. Especially for a small ISP like ours it is increasingly frustrating trying to prove to our customers that we are just trying to deliver a good product to people who have no other options. We are not trying to screw anyone out of internet but unless people are willing to spend $150 per month there is no way we can reasonably upgrade our equipment to handle everyone streaming HD videos at 6pm @ 7Mb/s. Hell, our upstream costs alone are in the $14,000 range for a meager 40Mb which used to be capped at 10TB per month. Unfortunately the only other alternative is Telus since they own the fiber in the ground but surprise surprise they're not lighting up any dark fiber even though it was paid for by the Canadian government. I recently asked them for a quote on 40Mb and they laughed at me and said I could get a T1 for $1800 per month. Meanwhile they just brought in TelusTV (iptv) and 15Mb/s speeds with 60GB caps that I don't think are enforced. You can be sure they're delivering that kind of bandwidth via fiber that they're not sharing with anyone else.

I would much rather the CBC focus on the actual issues by doing some research instead of talking to joe schmoe from the internet (no offense) and finding that 90% of the fiber in the ground today is owned by Telus and Bell paid for by the government and other than a few stipulations they are in complete control of all internet here. The CRTC needs to allow more access to that fiber but Telus and Bell will complain up and down that it's not possible and they would have to spend over a billion dollars to upgrade.

I'm not trying to justify the caps by shaw and bell and other companies but the majority of their network was not built for the kind of usage that we are seeing today. The landscape of the Internet has changed quite a large amount even in the last couple of years and they're not prepared. The reason they could tout high caps is because nobody was using them, all of a sudden itunes, netflix, steam, pirating, blu ray, whatever comes in and even granny is using up 80gb per month and it's putting strain on the nodes.

Sorry folks, unless the CRTC magically opens up the Canadian landscape for new providers to come in and lay fiber, internet in Canada is going to suck for quite a long time. If you want change, you need to deal with the government, not threatening to cancel Shaw or any other ISP and move to any other alternatives because they're all the same company in the end.

PS just because I think it's interesting here's my usage over the last year. See if you can spot where I quit using torrents. This is only in an apartment with me and my gf but I do pretty much everything online, from games on steam to movies to tv series's. I don't even have cable anymore.



The only reason I am willing to do this is because I lucked out with an apartment serviced by ETTS (Ethernet to the suite) from Telus which is basically fiber to the building. I know that at any given moment I will have 30Mb sitting there waiting for me to use and I know it's not oversold or being shared. In fact in the 2 years I've been living here I've never seen it work at less than full capacity. This is what I would love all Canadians to have. I think it would open up a huge world of possibilities in a wide range of fields, but I can't see it happening for at least 5 - 10 years.

Nitr0 fucked around with this message at 09:44 on Jan 8, 2011

Nitr0
Aug 17, 2005

IT'S FREE REAL ESTATE
Telus + the government just dumped a shitload of money into expanding their fiber for TelusTV so I suspect they'll hold off on the caps for a while since they don't need to.

Nitr0
Aug 17, 2005

IT'S FREE REAL ESTATE

Scaramouche posted:

Do you guys know if this would affect Novus? They own a lot of their own fibre, but mostly centred in various city centres. I wonder if whatever occurs charge wise means they'd incur upstream usage costs. I have novus in my building and wouldn't mind switching...

It won't affect novus at all.

Nitr0
Aug 17, 2005

IT'S FREE REAL ESTATE
lol you guys are hosed

Nitr0
Aug 17, 2005

IT'S FREE REAL ESTATE
I collect all my porn in glorious 1080p in case the internet dies

Nitr0
Aug 17, 2005

IT'S FREE REAL ESTATE

Pweller posted:

I don't even care how many hours worth of tv or games are represented by such and such giabytes. If I pay monthly for a 1MB connection, my cap should be 1MB*60s*60m*24h*30d = 2.6TB

ie. the only way I could conceivably beat my cap is by somehow abusing my account with 2 connections or something.

You can't be serious... Come on man get a loving clue. This is just ridiculous.

Nitr0
Aug 17, 2005

IT'S FREE REAL ESTATE

fishmech posted:

Stop believing the lie that they HAVE bandwidth problems! Where's the proof they have any kind of need for upgrades?

Where's the proof that they don't? That's the problem. There's no way to get reliable data like this without going directly to the source and we have no idea if they're lying or not.

Nitr0
Aug 17, 2005

IT'S FREE REAL ESTATE

fishmech posted:

The proof is that people in this thread were happily doing hundreds of gigabytes per month with no issue! If there were congestion problems, they would know about it, because poo poo would get slow.

Congestion isn't invisible!

Yea! A bunch of random people on an internet forum spread around Canada is a great way to determine congestion issues!!!!!!!

Nitr0
Aug 17, 2005

IT'S FREE REAL ESTATE
The problem is you have absolutely no oversight into these networks so for you to sit there and say "Well the solution is simple, just build the network up" isn't a solution since you don't have any idea what it takes or what upgrades are required to deliver 25Mb/s unmetered to everyone like some people in here are demanding they get. You can be sure if everyone started running through hundreds of GB per month (which with current internet trends is getting to be pretty easy) you will see your congestion issues pop up really quickly.

This is a vicious cycle folks and it's not going to be broken that easily.

fishmech posted:

Anyone who's not experiencing congestion does not have congestion issues!

And of course, even if there WERE congestion issues, bandwidth caps wouldn't fix it! When congestion does happen, it's because a whole bunch of people are on at once, who may not actually transfer much on a monthly basis!

Imagine there's 50 people on this one node, they all have 5 megabit downstream connections and the connection to that node from the outside world is only 50 megabits downstream. One guy on the node is constantly downloading at 5 megabits per second no matter what, he's pulling 1.6 terabytes every month. Everyone else on the node only uses the internet from 5 PM to 6 PM and is downloading youtubes and maybe streaming an hour of Netflix, etc. To make it easier we just assume that the 1 dude gets to maintain his speed, the other 49 people are now splitting the remaining 45 megabits, and thus each getting 0.9 megabits down for that one hour. Those people are all going to have problems doing what they want to do even though they're barely heavy users at 12 GB a month each. They're going to have congestion, and even if you kick off the guy who does 1.6 terabytes a month, everyone else still suffers, since now they're getting 1.02 megabits per second each for the one hour a day they each use the internet! And putting, say a 5 gb cap on them won't help matters either since they will still be using the internet at about the same time!

So if there's no congestion issues - caps are a cashgrab with no benefit. If there ARE congestion issues - it's STILL a cashgrab with no benefit to average people!

So either situation, caps don't solve anything!

What WOULD solve things in the case of congestion is one of two things. 1) Upgrade the relevant infrastructure. 2) Institute unbiased throttling to maintain quality of service when and only when the congestion exists.


This isn't realistic. You're not going to have everyone using the internet at the exact same time. Also yes the caps would solve congestion because little johnny who was downloading 1.5tb in a month is now limited to 100gb so he can't be using up the network 24/7 like he was before.

Nitr0 fucked around with this message at 18:42 on Jan 28, 2011

Nitr0
Aug 17, 2005

IT'S FREE REAL ESTATE
I agree the networks need to be overhauled to meet current and future demands. There needs to be some sort of government oversight to determine if these problems exist or if they're all made up by the large companies to make more money.

It's just unrealistic for some of you to sit here and say that you demand your 25Mb/s connection unmetered right now so you can run through 2tb a month and Bell has the capacity to do it and they're ripping us off and gently caress everything!

Nitr0 fucked around with this message at 18:53 on Jan 28, 2011

Nitr0
Aug 17, 2005

IT'S FREE REAL ESTATE
Because NZ is maybe 700,000 square km and Canada is 10 million square km.

Nitr0
Aug 17, 2005

IT'S FREE REAL ESTATE

Aqualung posted:

That would be a valid point if the government wasn't paying for all the infrastructure to low-density areas in Canada. Really, the companies are only responsible for the network they have in densely populated areas.

They made the exact same arguments when they held their cell phone monopolies and it was just as bullshit then as it is now.

less than three posted:

http://www.google.ca/url?sa=t&sourc...asBoGqw&cad=rja

I haven't read it in depth, but a few numbers:
Federal: $410m since 2003
$260m from Ontario
$17m from Yukon
$193m from Alberta
$75m from Quebec
$129m from Sask.
$30m from BC

It's not that much money that the government is throwing in. Especially through rural canada where it costs the most to deploy high speed internet.

You guys are so blind with rage. Can you just relax and accept that maybe the huge companies aren't spewing complete bullshit? Maybe some of their points are valid?



This is one province. 500million for one province. If you are going to sit here and spout the same old bullshit over and over again without even acknowledging that there may be some validity in caps then I'm just going to quit posting.

Nitr0 fucked around with this message at 20:01 on Jan 28, 2011

Nitr0
Aug 17, 2005

IT'S FREE REAL ESTATE

less than three posted:

Go ahead, because you still don't seem to understand that transfer caps don't relieve congestion.

If it was really about congestion they'd be throttling connections instead.

Right, because then instead of someone downloading 20GB @ 20Mb/s in 2.2 hours they download at 10Mb/s in 4.5 hours. How don't caps relieve congestion? If you are limited to the amount of data you can pass then you are not on the network as often. The faster they get you on and off the more speed they have to give to someone else.


I would like to see statistics from the last couple of years. Streaming video in Canada wasn't nearly as prevalent in Canada in 2007 then it is in 2010/11

Nitr0 fucked around with this message at 20:13 on Jan 28, 2011

Nitr0
Aug 17, 2005

IT'S FREE REAL ESTATE

less than three posted:

Because congestion comes from everybody using the network at the same time.

You can lower everybody's cap to 1GB, but it's still going to be congested at 4pm when the rush of after school traffic starts.

The congestion won't be as bad though since you don't have the people who are downloading all day continually using up 20Mb/s running through 800gb a month.

Nitr0
Aug 17, 2005

IT'S FREE REAL ESTATE

Viktor posted:

There is some validity in caps, the problem is pushing the 25GB cap which is less then we had a decade ago.

I agree. Way too low. But to try an abolish caps all together is not the answer.

less than three posted:

http://www.nytimes.com/2009/04/20/business/20isp.html?_r=4&partner=rss&emc=rss

“All of our economics are based on engineering for the peak hour,” said Tony Werner, the chief technical officer of Comcast. “Just because someone consumes more data doesn’t mean they drive more cost.”

Comcast, the nation’s largest cable provider, has told investors that doubling the Internet capacity of a neighborhood costs an average of $6.85 a home.

--

So I guess Comcast and every other ISP in the world are lying, and we should take Bell's word on the issue, even though their own data shows that they don't have any major congestion issues.

Different companies, different countries, different network strategies. To simply assume that every isp is the exact same is a little naive, no?

Nitr0 fucked around with this message at 20:31 on Jan 28, 2011

Nitr0
Aug 17, 2005

IT'S FREE REAL ESTATE
Maybe they're going to use that additional revenue to upgrade! :x

Nitr0
Aug 17, 2005

IT'S FREE REAL ESTATE
I didn't literally mean 24 hours a day...

less than three posted:

It's not that ISPs are the exact same, it's that to take the word of Bell as absolute truth when: the data doesn't match up, no other nations have such problems, and Bell's history of bullshit towards their consumers is naive.

You keep dismissing any arguments against network congestion as "Well it didn't come from Bell, so I'm going to ignore it."

The CTO of Comcast is certainly qualified to be making such comments, quit acting as if Bell's PR department one day is going to go "Oh yeah. Network upgrades are so cheap, this is just a revenue grab."


Yet you assume that everything Bell is saying is false. Hmm. if only there was some sort of government regulation on this sort of thing....

Nitr0 fucked around with this message at 20:48 on Jan 28, 2011

Nitr0
Aug 17, 2005

IT'S FREE REAL ESTATE
So maybe the problem is with the government and not totally the isp's? gasp...

Nitr0
Aug 17, 2005

IT'S FREE REAL ESTATE


Nitr0 - a week ago posted:

I would much rather the CBC focus on the actual issues by doing some research instead of talking to joe schmoe from the internet (no offense) and finding that 90% of the fiber in the ground today is owned by Telus and Bell paid for by the government and other than a few stipulations they are in complete control of all internet here. The CRTC needs to allow more access to that fiber but Telus and Bell will complain up and down that it's not possible and they would have to spend over a billion dollars to upgrade.

I'm not trying to justify the caps by shaw and bell and other companies but the majority of their network was not built for the kind of usage that we are seeing today. The landscape of the Internet has changed quite a large amount even in the last couple of years and they're not prepared. The reason they could tout high caps is because nobody was using them, all of a sudden itunes, netflix, steam, pirating, blu ray, whatever comes in and even granny is using up 80gb per month and it's putting strain on the nodes.

Sorry folks, unless the CRTC magically opens up the Canadian landscape for new providers to come in and lay fiber, internet in Canada is going to suck for quite a long time. If you want change, you need to deal with the government, not threatening to cancel Shaw or any other ISP and move to any other alternatives because they're all the same company in the end.

Nitr0 fucked around with this message at 21:40 on Jan 28, 2011

Nitr0
Aug 17, 2005

IT'S FREE REAL ESTATE

Nomenklatura posted:

Also, Nitr0, all you're doing is making the case for either tight regulation or nationalization. Saying "Bell and Telus own the backbones" just raises the question of why the gently caress we're allowing a pair of private corporations to exploit this monopoly, especially in light of the massive public funding they've enjoyed to BUILD these networks.

Good question. Perhaps you should talk to your MP.

Nitr0
Aug 17, 2005

IT'S FREE REAL ESTATE
A nice link from Cisco that I grabbed from another ISP forum I frequent.

http://www.cisco.com/en/US/solutions/collateral/ns341/ns525/ns537/ns705/Cisco_VNI_Usage_WP.html

31% increase in traffic over the last year... drat.

Nitr0
Aug 17, 2005

IT'S FREE REAL ESTATE
Years.

Nitr0
Aug 17, 2005

IT'S FREE REAL ESTATE

cowofwar posted:

You just posted a quote saying that Telus is dumping $500,000,000 into some useless wireless services. If their backend needed upgrades it would get priority. The fact that they're spending infrastructure money on wireless services suggests that they have tons of excess capacity on the wired end.

Their wireless and wireline are tied hand in hand. How do you think those towers are being fed?

Nomenklatura posted:

Wait, weren't you just talking about how "Canada is different?"

It is, but internet traffic will become fairly consistent now that more streaming video content is being allowed on Netflix, iTunes, etc and more and more people switch their cable and dsl services for online streaming video.

Nitr0 fucked around with this message at 02:28 on Jan 29, 2011

Nitr0
Aug 17, 2005

IT'S FREE REAL ESTATE

8ender posted:

Also GorillaNet is another good example of a local alternative that owns it infrastructure. They also have a neat idea where you get a 200gb cap and completely free "moonlighting" hours between 12-6am. I believe this is a pretty great idea to relieve congestion by encouraging customers to get their downloading done on off peak hours.
http://gorillanet.ca/

I quote from the owner of GorillaNet

"We really haven't seen any shift to nighttime use. Most people so far don't seem to care.

We have fairly tight caps on the mainstream rural Wireless service. A normal resi customer has 15GB per month.

We haven't charged an overage in probably 2 years or so.

We have a NetEqualizer that does a superb job of limiting P2P and so forth, and we play whack-a-mole with the odd few customers that don't play well with others. »https://www.cottagecountry.net/support/peer-to-peer (This needs updating badly, but we refer customers to it to explain what the issues are.)"

Nitr0
Aug 17, 2005

IT'S FREE REAL ESTATE

priznat posted:

Has Telus announced any of their overage costs and if they're lowering their caps?

I was planning on switching to Optik before all this happened (from Shaw) but I dunno if my online application got lost in the mad stampede.

If the caps/overages are on the same level of shittiness as shaw's I might as well switch because Telus will be cheaper per month.

http://bettween.com/telussupport/stefanz

Nitr0 fucked around with this message at 21:24 on Jan 31, 2011

Nitr0
Aug 17, 2005

IT'S FREE REAL ESTATE
no

Nitr0
Aug 17, 2005

IT'S FREE REAL ESTATE

Parachute Underwear posted:

I've got Fibe 7 and I have a similar problem. Whenever my download speeds hit around 800kb/s, whatever's sucking down the bandwidth will keep on trucking but I can't do anything else. Trying to load even Google or Facebook isn't an option, I'll get time-outs. With torrents it's not too bad since I can throttle them, but anything I can't throttle is a huge pain, like Steam. Steam loves to suck up every bit of bandwidth I can give so I'm stuck either letting stuff download while I'm away or at night.

I really miss Cable for this, but we switched to Bell/DSL because it was cheaper overall for home phone/satellite TV/internet. We're currently paying something like $35 for 100GB of bandwidth (versus $40+ for 30GB with Videotron :lol: ). I actually had to call them this weekend because of some billing issue and they "upgraded" my internet service to actually use the full 7Mbps constantly because apparently it was some dumb "heh maybe it's 3Mbps, maybe it's 7, who knows!!!" plan :psyduck:

So get a router and do QOS?? How is this a problem? You're maxing out your bandwidth and the rest of your apps are suffering for it. Not rocket science.

Nitr0
Aug 17, 2005

IT'S FREE REAL ESTATE

Parachute Underwear posted:

I'm saying it was never an issue with cable and the same speeds (7Mbps). It may not be rocket science but I don't know what QoS is. I will look it up. Sorry for my ignorance!!

Your cable probably had a burst bucket that would allow you to go higher than 7Mbps for a limited amount of time and then drop you back down.

Nitr0
Aug 17, 2005

IT'S FREE REAL ESTATE

priznat posted:

Anyone know what's going on with Shaw's home phone service? I don't have it but several people I know are saying they can't call their parents who have it etc.

Their PRI service is also down in BC. No idea on an ETA according to our business contact...

Nitr0
Aug 17, 2005

IT'S FREE REAL ESTATE

Pweller posted:

Looks like they're looking for a couple senior network engineers right now,
http://teksavvy.com/en/employment.asp

I assume this is out in toronto? If it was Vancouver I would apply right this second.

Nitr0
Aug 17, 2005

IT'S FREE REAL ESTATE

Kreez posted:

Shaw doesn't seem to answer this anywhere on their website, does anyone know if I can get the non-SPP bundle price of $59 for Broadband 50 (as opposed to $75) if I'm a Shaw Direct subscriber?

Why in the gently caress do you have Shaw Direct if you're in an area with cable?

Nitr0
Aug 17, 2005

IT'S FREE REAL ESTATE

Sprawl posted:

Teksavvy has so many issues outside of being incompetent and not having tech thats it not even worth bothering.

I love how you have one bad experience and you write off the whole company. Cool!!

Nitr0
Aug 17, 2005

IT'S FREE REAL ESTATE

Twiin posted:

My PC is a crazy heavy full-tower server hooked up to all kinds of temperamental music gear and it would take more work than I'm willing to put in to bring it up and down flights of stairs and have it still working the way it was when I started.


Right, I get that. But it's not like we spent a half-hour trying things and then he said "well, I guess we need to disconnect the router". He just flat out refused to do any troubleshooting.

Edit: Anyway, this isn't fix-Twiin's-internet day on SA or anything. My point is just that the customer service I've received from TekSavvy has been total garbage. Rogers has bent over backwards with daily phone calls from supervisors to fix and troubleshoot connectivity issues for me in the past (with my router connected, I'll add), and I naively expected things to get better, not worse, when I switched.

My router and modem are about thirty feet apart. Plus about another thirty feet of cable to the PC. I'll borrow a laptop, that's not the point.


Ethernet cable is cheap.

You sound like you don't want to follow the steps of the techs just because you think it's bullshit or how it's somehow unrelated. It's called troubleshooting.

Nitr0 fucked around with this message at 04:14 on Aug 5, 2011

Nitr0
Aug 17, 2005

IT'S FREE REAL ESTATE
I've never even had Teksavvy, I have Telus. I'm just saying what it sounds like without even taking the company into consideration. You're being a dink about things. You must have been a pretty fun tech support agent to be on the phone with.

Nitr0 fucked around with this message at 05:49 on Aug 5, 2011

Nitr0
Aug 17, 2005

IT'S FREE REAL ESTATE

ZShakespeare posted:

You are an rear end in a top hat and deserve to be treated like poo poo by everyone you talk to on the phone. Do the world a favour and cancel all your telephone service.

Holy poo poo this right here.

Twiin posted:

Like I said, my PC is hooked up to all kinds of tempermental music gear that I'm not willing to disturb. It's easier for me to borrow a laptop. It's not like I'm refusing to hook a computer directly up to the modem. I just wish he had even bothered to look up my account.


The amount of times I have seen a home router do stupid things is through the roof so it doesn't surprise me they won't go forward trying to diagnose issues if you can't or refuse to do the most basic step.

Nitr0 fucked around with this message at 18:27 on Aug 5, 2011

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Nitr0
Aug 17, 2005

IT'S FREE REAL ESTATE

Armor-Piercing posted:

Probably doesn't have a sixty foot cable.

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