|
Employee discounts come off the plan (like stated above). AT&T and Verizon painted themselves into a corner just because the 4 smartphones for 160 doesn't include the Edge payments each month for the phones. Its in the fine print. You can still upgrade in a year or less with Edge. So you could get a top of the line phone for 30 a month and have the More Everything + Edge discount lower it to 5 a month. So after paying 60 dollars over a year you could upgrade again. If you don't need the top of the line phone, I have seen many situation where we basically pay the edge with the 25 credit or sometimes pay a customer a few dollars. This is happening less since we changed the 24 months to 20 months. The sweet spot to me would be paying a one time price for a contract but making that contract like 18 months. It seems like that last 6 months is usually when phones fall too far behind. I'd gladly pay 25% more one time on an 18 month contract.
|
#
¿
Jun 28, 2014 16:14
|
|
|
|
| # ¿ Apr 28, 2024 17:55 |
|
|
If you can get just a bit of reception, the network extender can make the difference. They are expensive, 250. The thing is, they don't require a contract, you just hook them up and they work. Not just for you but anyone else that comes over. A lot of times, people move after getting one and they no longer need it. So they sell it on craigslist or ebay. If 250 once is too much, you can go that route. Just make sure the network extender is 3g capable also for internet. The only things to weigh are: Verizon can back products bought from them, if it works then craps out. You have a 14 day time-frame to return it if doesn't work (minus a restocking fee). 250 is a lot at one time. So people that live in extended coverage and can get a signal can benefit, other people this thing helps are like people that live in giant apartment buildings surrounded by other apartment buildings, in the basement. Edit: Last thought, they have a small antenna and look like a router. One guy told me he is going to try and buy a much larger antenna for it but I didn't know how that would work. I was always curious if you can hook a giant antenna onto those guys and basically double/triple the range. Favorabilis Solitud fucked around with this message at 16:34 on Jun 28, 2014 |
|
#
¿
Jun 28, 2014 16:32
|
|
|
Those distances seem conservative but there are a lot of factors that go into this. Edit: All returns are 14 days from the purchase. Thats on everything and so you might not get it for 3-4 days but those days are still counted. Favorabilis Solitud fucked around with this message at 21:36 on Jun 28, 2014 |
|
#
¿
Jun 28, 2014 21:33
|
|
|
To the jetpack charges: I'm still new. I wouldn't know where to begin with that poo poo. Part of it is always pushing "Heeeey if you use wifi from your phone it doesn't count against your data!"
|
|
#
¿
Jun 29, 2014 02:18
|
|
|
I just got out of transition and still have no idea what I am doing really. Mentors could spot weird billing issues/errors instantly and I am like "whaaaa?". I do have great hours/days off somehow. They are so short on tech they had me apply for it but I don't know what the pay increase is and if its worth it compared to care...
|
|
#
¿
Jun 29, 2014 04:57
|
|
|
Ya, free 5c 32 (w/ 30 dollar upgrade fee)til tomorrow. Who here has been yelled at for stating there is a 30 dollar upgrade fee on a free $600 dollar phone!?
|
|
#
¿
Jun 30, 2014 01:41
|
|
|
benisntfunny posted:It doesn't matter what phone it is, it's still a bullshit charge. Even if Verizon did some how incur a $30 fee by upgrading customers they should cover that poo poo as the person has just agreed to fill their pockets right back up for the next two years. I think part of my post was that the person you are yelling at in an irate and unacceptable manner has absolutely nothing to do with the charge and there is absolutely no way to waive the charge no matter how high up one demands to go. Another part is, everyone now knows about the charges before interacting with anyone in an irate and unacceptable manner, so then...whyyyy??? I don't like that the industry has activation fees and upgrade charges either.
|
|
#
¿
Jun 30, 2014 17:48
|
|
|
I keep sitting on this upgrade..afraid to use it because theres always news of a device that will come out soon thats just going to blow you away. By the time I bite, I will be past 2 years of having an upgrade... My next phone was a Lumia Icon because I can't find anything wrong with it and Android and iOS are starting to look the same to me.
|
|
#
¿
Jul 3, 2014 01:33
|
|
|
Please encourage people to utilize open enrollment with phone protection (insurance). We have all experienced breaking/losing/getting a phone stolen and having to ponder paying full retail. Just remember: If you break it during open enrollment and get it added, they won't cover it if they can't see any usage after the time it was added. It is like car insurance. You are paying for something that you are hoping you never need and would love to be able to spend that money elsewhere. I feel for the customers who broke/lost their phones but drat, if I get another call demanding we send them a free phone since the first one was free with a contract. Favorabilis Solitud fucked around with this message at 01:55 on Jul 12, 2014 |
|
#
¿
Jul 12, 2014 01:28
|
|
|
Pre-ordered the LG G3. My mom got me a gift card for a indirect store. Before I blow that bad boy on a case, what are the odds of an extended battery for it? My last phone was a nexus and every phone up to that one had better batteries shortly after the phone was released.
|
|
#
¿
Jul 12, 2014 23:59
|
|
|
Ron Jeremy posted:My wife and I have a shared plan which was just renewed when ingot a new phone this january. She just recently got a fully covered phone from her new job. What's the best way to cut costs on our original plan? Can we shut hers off? Go down to some minimum plan? Here are a few of the ways to lower a bill with a line you don't want: 1)Eat the ETF 2) Find anyone that wants another phone line on a Verizon plan and has a phone. Do an assumption of liability and they absorb the line and contract. No more line for you and no activation fee for them. 3) Did she just get the phone? Talk to her work about AOLing it to the work account. 4) Hook a tablet up to the line. This is only $10 a month. If you don't have one or one that is compatible with Verizon, find one. All you need is someone who has a tablet that can get hooked up and just hook theirs up. They get to keep the tablet and you save 30 bucks a month. Chances are they will never use cell data as they probably only use at home on wifi. At least ask them not to. 5) Hook an old basic phone to the line. Will save money and lower data. There is no magic bullet for an unwanted line still on contract. Some people do the math on what they pay for it a month and the ETF and just pay the ETF. Just be nice to the person you are talking to as it really fucks their performance rating if they disconnect a line.
|
|
#
¿
Jul 15, 2014 06:24
|
|
|
Yes. We use two numbers. MDN (Mobile Directory Number) is the number you use to call someone. MIN (Mobile Identification Number) is a number assigned by our network. Your MIN will still indicate the grandfathered plan and you will be fine. IE: Your MIN will never change unless you port a number out then back in, etc. You can do a number change or phone change as long as the phone is provided by you (IE: didn't use an upgrade for a different line, get the phone, then try and activate first on the unlimited data line). Favorabilis Solitud fucked around with this message at 15:36 on Jul 15, 2014 |
|
#
¿
Jul 15, 2014 15:19
|
|
|
No. I have heard independent agents doing it now and then. So your situation sucks, best thing to do is find someone with an old verizon phone and borrow it. Takes 5 minutes to activate and most people I know just have their old phones laying around.
|
|
#
¿
Jul 15, 2014 15:38
|
|
|
Irritated Goat posted:I'm losing a bit of my love for my Nokia Icon. Problem? I just got it like 2 months ago. I'm on Edge so I'm already paying for it but I've got $200 to go We went from really pushing Edge to now just positioning it as an alternative way to upgrade. In June it went to 20 monthly payments instead of 24. Its small potatoes but you will have to pay less to edge up if you choose to do so. If I made more money I would be all about Edge. Just put a down payment so my payments are smaller and I get to that edge up 60% faster. Also: My personal opinion is that technology and the demands put on smartphones from the internet are faster than the contracts letting you keep up. Although 2013 was a giant year in smartphone technology (there has not been a huge leap in new phones from the s4/g2 til the G3), usually if you don't buy a phone released in the last 6 months, it is going to start being sluggish and struggle with apps (and in turn the battery will start draining faster) before your 2 year contract is up. Favorabilis Solitud fucked around with this message at 15:36 on Jul 17, 2014 |
|
#
¿
Jul 17, 2014 15:31
|
|
No issue. Just wanted to whine somewhere.
|
"Ok sir/mam, you spend the call admitting that you have no idea what you are talking about when it comes to technology, smartphones, and data. Yet you can tell me that you know you didn't use data." Or "Ok sir/mam, you know the data wasn't used because your kid told you they didn't use it." I am averaging a few calls a day about data usage and this is what it comes down to. I'm kind of depressed about the 2nd one because now and then (rarely) I hear them cover the phone and yell at their kid for using the data then uncover it and argue that their kid didn't use the data.
|
|
#
¿
Jul 18, 2014 15:06
|
|
|
ExtremeODD posted:Oh goddamnit they just had to release the g3 at $99, been trying to hold out for something nicer but this damned s3 shutting off at 40-60% is getting rather old. Are there any phones that are coming out in the next month or two that would make me really regret the g3? I just want to have something with a good display, good battery life and a halfway decent antenna since I work in a mobile deadzone and can hardly send texts most of the time. Got the LG G3. Don't regret it. Note 4 will be out later, that is about it. If you are a Iphone person the 6 will be comparable but with iOS. Notes seem to be the best phones from what I have seen. Just couldn't rationalize one with owning a tablet. Edit: Don't sit on an upgrade forever like I did, either way. Waste. Favorabilis Solitud fucked around with this message at 01:13 on Jul 19, 2014 |
|
#
¿
Jul 19, 2014 01:08
|
|
|
ExtremeODD posted:Woo got a g3 along with the zagg glass screen protector and spigen slim armor case. Really loving the screen and how crisp it is. The phone is very responsive and loads everything nice and quick. However Im really hating how the factory DPI is set so you can read the damned thing from across the room. Im very tempted to root and throw xposed on there for the per app dpi settings. Only other complaint is I got a single spec of dust under the screen protector I have screen protector ocd. I left the default on there and finally received 3 cheap ones today. Well each one had a spec of dust under it so back to square 1. BLehhhhh. I bought the LG case which is a huge rip off. The circle icons on the front are actually very nifty plus it doesn't really look like you are using your phone at work because most of your case is closed. There is a leather 3rd party one on amazon that looks nice. Yea it is as good as you can get and unless you wanted a phablet (note 4). Its not going to be eclipsed for some time. Edit: ^^ above poster. Yes any customer with unlimited data can usually get the Max plan. 6 gb for the price of 2. Thats as good as it gets really. I believe you can even go up to 8 on the tiers with it. Either way its a great deal. It sucks that most people who are mad about data don't understand that 6gb for 1 phone is fairly easy to deal with. There is a loyalty plan for a single line where its 60 for unlimited talk/text and 2gb of data. That doesn't seem like much but the overages are only 10/gb on that plan which means you could use 5.99 gb each month for the price of 2gb on More Everything. Favorabilis Solitud fucked around with this message at 01:09 on Jul 20, 2014 |
|
#
¿
Jul 20, 2014 01:05
|
|
|
wandler20 posted:I agree with this. It seems like there was a lot of negative buzz around this phone but it's exceeded my expectations in every way so far. I never heard/read anything negative about it. The negatives from reviews come off as the writer trying to be objective while the reviews are glowing overall. From my experience, I always overlooked LG until the G2. They always made quality phones but nothing that made headlines. They kinda came out of nowhere with this one since it is clearly the best phone out there. So I could see people not expecting LG to blow everything out of the water and hesitant to accept that. The big questions were how the cpu would handle that high resolution (easily with 3gb of ram) or how the battery will respond (Pretty drat good). There seems to be 2 sets of benchmarks floating around. The 2gb model and 3gb model. The 2gb model makes it on par with other phones. The 3gb makes it at the top with the note 3.
|
|
#
¿
Jul 21, 2014 03:27
|
|
|
Yes it sucks, we all knew it was coming. Verizon did a good job because they did it last, they are doing it with specific criteria. They legally cannot throttle data unless a tower is stressed. So if you are in LA or New York City...I am very sorry. If you are at a sporting event where there are 50-100k people in one area and everyone has their phone on, I am sorry. If you are anywhere else, HAHAHA ENJOY IT!!! ENJOYYYY IT! But remember, eventually, enough people will be going to 4g that those towers will be stressed. So you will have to download your porn at night. The winner is clearly the guy working overnights who hates his job but can watch netflix on his phone. Edit: Also for whatever reason I would just hook my phone up to wifi when it was available. Takes a minute to setup and seconds to log on. So with unlimited data and able to do whatever I want, I was using like 2 gb a month or less. I guess I was kind of trained to do this. The moral of the story is: Just use wifi and WORST CASE SCENARIO: You are paying 29.99 for 4.7gbs compared to the ME plan where it would be $70 for 4gb and 15 per gb over. Double Edit: I have no word on if the throttle is hardcapped no matter what, if it varies by the minute depending on the tower. I think basically what it does is put the unlimited user who uses over 4.7data at the back of the line on a tower if that tower is being taxed. The wait in line would be the throttling not the actual reduction of speed as the objective. But it would seem like a reduction in speed to you. So I guess the throttle speed could vary drastically as opposed to T-Mobile's "gently caress you" throttling. I cannot verify this yet as I don't know. Favorabilis Solitud fucked around with this message at 01:28 on Jul 26, 2014 |
|
#
¿
Jul 26, 2014 01:19
|
|
|
It seems harsh and I get these calls but there comes a time when you just have to say "You just aren't going to be able to do that" HOWEVER, I forgot the pricing but Verizon is going to release some GIANT tier data plans. So generally the more you get the cheaper it gets per gb. I don't remember the amount/pricing but it will at least give people the option to not have to count their GBs if they want to fork over for it.
|
|
#
¿
Jul 26, 2014 15:17
|
|
|
There are going to be some mega huge data plans available. I don't know how it will effect current pricing
|
|
#
¿
Jul 27, 2014 03:32
|
|
|
If having unlimited data was critical, it would take just one halfway competent company to bring it back, and fix the industry. I am talking REALLY bring it back. No specific conditions, throttling, etc. If a competent company did that, with fanfare and a nice advertising budget, would they get a giant growth in their customer base? You would think that would be a given. As passionate as unlimited data users are, you would think a company would have done the math and gone "Oh holy poo poo, adding real unlimited data is going to make us king." That would give one company a solid year head start to do a lot of damage right? All these other companies have invested millions into developing, implementing, and advertising their tiered data plans, they couldn't just flip on unlimited data plans. So why hasn't a company done this? Or at least, why is it so unattractive that a company doesn't add it? Doesn't advertise it? Or doesn't implement a plan where there is a lot of fine print about throttling, etc etc? I do think its possible it will come back, but that would be after the problem of tower congestion gets solved. So not for awhile, as Verizon has invested 9 billion into their network last year. Into a network that has a limit to what it can handle per tower. A network that, quality wise, makes every other companies' look like dog poo poo. So, they would have to find a viable way to eliminate tower congestion then find a way to convert everything they have...or start investing from scratch. So the bottom line is: Yes, it sucks if you have unlimited data, live in a very populated city, want to stream movies during the most data intensive times of the day, and use your phone to power your home. The fact is, we all knew it was happening, we knew where it was going, and thats how we explained it to anyone we could annoy with how much money we save by powering our home with 4g. It was going to happen, it was impressive it lasted this long...and for some a year or two longer.
|
|
#
¿
Jul 28, 2014 17:39
|
|
|
Kreeblah posted:Please explain to me why I should be subject to caps if I use my entire data allotment from 2AM to 4AM and no data during the rest of the day. It's not going to be because of "congestion". There won't be any cap. The network will see if the cell site's resources are all used up, then it delegates you a number. If you use unlimited data and are over 4.7 gbs. Then for the hour, or the minute, or the few seconds that site is determined to be high usage, you will receive the resources allocated to your number. The numbers are tiers though. So there will be a lot of 1s, 2s, and 3s. It won't be throttled like T-Mobile after you use so much on your "unlimited" data plan. It will be what is available. So you could be optimized but still able to stream video just not hd. Again, I don't want to lose my unlimited either. But luckily I don't live in the middle of a giant city. Edit: Congestion isn't a real concern. Its just the people with unlimited data that are powering...EVERYTHING with their phones in large cities during peak hours. It actually fucks it for everyone else that pays more for less data. So they are in a sense trying to keep the 5% of users from using 70+% of the bandwidth. It sucks if you have unlimited data. We already established that. ATT and T-Mobile actually throttle. Verizon just pushes you to the back of the line of heavy days So the regular T-Mobile unlimited data plan will get you throttle to gently caress. If you are on their 80 dollar plan you MIGHT get throttled depending on congestion and your usage habits. This is worse than Verizon's unlimited data users. You might be given a low number on your data usage which means you will be given less resources. The amount of resources is proportional and there is no cap or set maximum. Favorabilis Solitud fucked around with this message at 21:36 on Jul 28, 2014 |
|
#
¿
Jul 28, 2014 21:27
|
|
|
I am not a fan of it either. I remember Wells Fargo had a program where it flat out let you just get free stuff or cash. It wasn't great but I never liked the rewards programs where you had to spend so much to save so much. I will say this though, the local deals are ok because they seem more willing to give discounts. Especially auto service stuff.
|
|
#
¿
Aug 2, 2014 01:17
|
|
|
The Verizon/ATT 4 lines for 160 is BS. I think it was a big misfire and the other side fired away too. That was a real lovely call..."No the equipment fee is seperate from the 160...yes it is the same as ATT..." I don't care for the edge plan but there are situations where it is very nice. Depending on the phones you get. I have seen situations where we are basically paying people to upgrade. Their credit matches or exceeds the monthly payment. If you want the newest phone all the time you are probably focused more on being able to upgrade every year at the latest and not worrying about the monthly payment - monthly credit. So its weird, in my opinion the edge would benefit old people the most...since they don't give a gently caress about having the newest/best phone. When it first came out, we had to push it big time. We found out that people were for the most part "Mehhhhh". So once the data was there, it changed from, "Don't push it, but offer it." Basically it comes down to: Do you like paying once at a heavily subsidized price but be in contract for 2 years? No? Would you like to make a monthly payment on full retail instead and be able to upgrade every year at the latest if you choose(with a credit per phone on edge)? No? Would you like to pay full retail over 12 months plus a 2 dollar finance fee every month? No? Would you like to pay full retail? No The only other option I can really think of that would be a reasonable option is a one year contract. A difficult part of the job is explaining that we don't get a discount from a phone manufacturer and lose money on all contract phones until after the 1st year at the earliest. This comes into play especially when they break their phone, have no insurance, and expect another phone at the original's subsidized price. Edit: I also forgot. You can buy a "Certified Pre Owned" phone. But people avoid those. Favorabilis Solitud fucked around with this message at 01:34 on Aug 6, 2014 |
|
#
¿
Aug 6, 2014 01:27
|
|
|
FordPRefectLL posted:
In training/transition it is hammered into us that: 1) Always give the customer the benefit of the doubt. 2) We are all on the same team and don't dump stuff on others. What I found is that for every legit issue regarding credits or something on the customer there is an outlandish customer flat out lying to me and unfortunately I am still new enough to TRY and give them the benefit of the doubt. It drags out the call by 20 minutes as I try to figure out how to make them right and then it becomes apparent they can't be because they are lying. Same thing with other verizon employees. Half of retail calls or directs to us are either DC's (kill our stats and they can do) or things they should call core about (what the quoted post retail guys should have done) or their regional liaison. If a call comes in and the notes say "Ghost call" or "call DC'd" once or twice. It is a call to cancel services. My supervisor asked me what my triggers are and I said other employees who dump stuff on others. He explained how I shouldn't say that because it will give a wrong impression and hurt my career progression. Its like a giant elephant in the room. I am surprised we don't get whiplash from getting jerked around so much.
|
|
#
¿
Aug 7, 2014 15:17
|
|
|
That is what I am learning. I am going to tech and although its lovely in it's own way...I am shielded for the most part from the following: I just had a direct agent say a transaction was at another store when I asked them if their store location was what the remarks said for that transaction (automatically generated), they said "Yes, but that wasn't us". Soooo...I had to credit this poor guy who was receiving texts saying his service was going to be cut off because: they upgraded a line with edge and changed 2 of 3 numbers to a new Shareplan...and left the remaining 1 on the old shareplan, then bumped up his more everything plan to 10 gb to get the 25 dollar credit on the edge line...which was the nationwide share plan phone so he didn't even get the credit and paid for data he didn't need. If that makes no sense to you...I don't feel so bad because I had to get my supervisor to give me some offline time to figure out what happened. That happened today. I didn't call the store back or ask to speak to their manager because chances are that was the manager and/or its a coinflip that in that hour of calling them back that they will own the issue. Indirect agents seem shocked I will even stay on the phone to make sure the phone gets activated after switching it out and be very gracious for treating them like human beings but at the same time I have had a call where it is on speaker phone where 2 reps are yelling at me with the customer. If you are a verizon customer and reading this. We are literally going insane and fighting with each other in order to bring you the BEST service! Edit: "I don't need a smartphone, I just need a common sense phone!" Favorabilis Solitud fucked around with this message at 02:27 on Aug 8, 2014 |
|
#
¿
Aug 8, 2014 01:48
|
|
|
Geoj posted:Pfff, tower congestion...clearly it's because the board of Verizon needs to be sent to the Hague to stand trial for crimes against humanity. If you say that to a customer service rep we have to give you "hush" promos. Don't tell anyone.
|
|
#
¿
Aug 15, 2014 14:43
|
|
|
Forgot. It's "The Summer of More Everything" Literally half off every main smartphone's 2 year contract. So ya, Note 3 for 99.99. 5s for 99.99 etc. I should clarify, pretty much any smartphone that isn't outdated will be half off the 2 year price. Also, there is a promo for a free iphone 5c 32gb (199.99 reg 2 year price/99.99 SoME promo). This promo is somewhat selective BUT you don't necessarily have to be upgrade eligible yet. I've seen a few that were a couple months out. Favorabilis Solitud fucked around with this message at 03:36 on Aug 17, 2014 |
|
#
¿
Aug 17, 2014 03:34
|
|
|
They downgraded it though. Used to be 10/gb of overage. IE: the same amount to upgrade a ME plan a gb. IE: you could get 6gb for the same price as 3 on the ME, etc etc. It diminished after a point but I was going to try and get that if I ever lost my unlimited data.
|
|
#
¿
Aug 21, 2014 01:32
|
|
|
Virtue posted:From what I understand Verizon no longer allows people to keep unlimited data by upgrading a dumb phone, adding a data plan, then immediately cancelling. Call up and find out, a month ago it was still a thing. The reps just can't actively promote this. The only issue would be, now with network optimization, if you are at a high demand cell site, your going to experience some slow down.
|
|
#
¿
Sep 11, 2014 03:35
|
|
|
Ebay has accounts/devices with unlimited data. If you just found an account with unlimited data and bought a phone and paid the 30 bucks to turn it into a wifi spot, you: 1) Don't have to worry about data overages on your phone 2) can feed other devices and don't have to worry about data overages. 3) I have not heard a single thing about ever removing someone from unlimited data, just making it impossible to keep it while having other perks. Cons: You will lose all the perks of upgrading, you will flat out have to buy a new device and activate it. Also, there is going to be network optimization now. So if you are in a heavily populated area, during peak hours, and everyone is using data, you basically get the scraps of bandwidth. I have no idea how good/bad that will be as it isn't implemented yet. As a trucker? You work crazy trucker hours so you will probably be fine. So ya, buying an account with an unlimited data plan on ebay is a real thing. The prices will probably dip as everyone is freaking out about network optimization now but will eventually rise again.
|
|
#
¿
Sep 21, 2014 03:06
|
|
|
Shadowhand00 posted:I'm in the same predicament - I'm currently the only unlimited person on my bill. EVeryone else has to suffer through 2gb. I feel like that's a bit selfish so I'm probably going to go with the 15gb and live with it. Why do you have to have all lines on the same account?
|
|
#
¿
Oct 2, 2014 14:11
|
|
|
Yep, switching things off and on usually fixes the problem.
|
|
#
¿
Oct 2, 2014 15:37
|
|
|
Ugh first day of taking escalations and still in tech transition. I am loving crazy. Also a protip: If you are trying to save your unlimited data and are upgrading another line on the account, make sure it is not a basic phone. If it is, that line will be in a contract to have a data plan (ie:30 dollars a month) and there is nothing you can do about it once you get past the 14 day return period.
|
|
#
¿
Oct 3, 2014 05:20
|
|
|
Saint Fu posted:
Its a lot easier than it used to be. (I am going to use this post to maybe clear things up for you but also include things for EVERYONE) You have 3 components to a more everything plan. Devices - This is your line access charge. Smartphone - 40, Basic Phone - 30, Tablet 10, Pretty much everything else - 20 (No discounts here, I have seen loyalty promos for this but its kind of a smack in the face because you won't get it unless you mention you are leaving and it is usually 3 or 4 dollars a month). Plan - The unlimited talk/text and whatever your data is, it is all together the plan. (This is what a employee discount targets as long as it is $40 + plan. Also a caveat: Special loyalty plans are exempt from employee discounts. You already won the "discount game" by being on the loyalty plan, congrats!) Features - Anything else, insurance, NFL Mobile, Etc etc. The good news: Verizon isn't going to get rid of the employee discount. T-Mobile already said bye and I swore I heard either AT&T or Sprint was "looking" at it. I also think they restructured their bills as well to where the % is hitting a smaller portion than it was. BUT Kudos to you for actually looking into it, whenever this comes up in a call a customer has neglected to pay their bills and the extra 5-10 dollars a month they lose out on is obviously the reason why. *Puts on tinfoil hat* "Now waitta sec buddy, what about these "surcharges"! Thats where you guys get us...these so called "Surcharges" Oh jesus christ, not you again. Just loving look at them, they are listed on there as to what surcharge is what. There isn't a "gently caress you" surcharge. It is usually things like your local 911 dispatch, fire and rescue, poo poo like that. The state/city/neighborhood/street you live on dictated these. Like the taxes, we are the middleman. Quick update on promos: Any promos we have to offer on our end you can see on your end now. IE: Website/e-mail...for example the boost in data plans you have to manually initiate. Now what about when you call us for Promos? It is all done from a program, what we see is what you get, period...no one above the person you are talking to can do anything about it. Everyone now has a promo budget, this is to avoid double and sometimes triple + stacking promos. The budget is based off many factors but mainly tenure and how many times we are hit up for promos. Let me speak to your manager You guys want to know a secret? The supervisors/managers/etc have the exact same "powers" or "Pull" as the new guy that is on his first day. Seriously. If it is something the rep did, like was a dick or cussed at you or whatever...then by all means. If this is because the plans/system/your contract/etc you will not get anything. Serious. They might see something that the previous rep missed but that is almost always because you never gave that rep a chance. Sometimes we can figure out ways to reduce bills...we will never just lower it. No one at Verizon can do that. So if you are not happy with whatever mess you got yourself into and want to speak with a supervisor, my advice to you is to not speak with a supervisor. You are going to be on hold for awhile, they don't have ANY more pull than a rep (think about that), and they are getting paid for you to yell at them and you are not. You are wasting your day to accomplish nothing and have someone tell you in the nicest way possible that you made a mistake and we can't fix your problem. Just be proactive about everything. Think about what you are doing when you change your plan, sign a contract, etc. Hmm Edge is going to cost you 20 more dollars a month, can you handle that? Have money trouble? loving lower your wireless bill asap instead of letting it spiral out of control. Finally: "I have been a customer for a million years...I want free stuff" Thats great ...but... There isn't a button that means we can just lower a bill. There isn't any. And I don't know of a single company..anywhere...that actually lowers the bill flat out for being a customer or gives out loyalty discounts/credits. None...so why be mad at Verizon? No one was getting anything before, so why now? We have a verizon points program that gives you something for absolutely nothing. We actually will thank customers for their tenure on calls. Its not like you invested those years with us in hopes of a loyalty discount you could have verified didn't exist a million times over the years, you were with us because we did a good job. Favorabilis Solitud fucked around with this message at 06:59 on Oct 7, 2014 |
|
#
¿
Oct 7, 2014 06:41
|
|
|
el_caballo posted:Yeah, I was told by multiple people that I could "totally use my employee discount" as I was signing up. But that I just had to wait until I had my first bill so that they had something to discount. From the research I'm doing now, it seems that even though people were getting employee discounts on $60 plans earlier in the year, at some point in the spring/summer Verizon decided the Single Line was a promotional plan and removed employee discounts even from people who already had a couple months of 20%-off bills. What happened was store reps were giving out those plans just to get upgrades. And call center reps were throwing out those plans either for the same reason or for who knows why...when there were qualifications that were supposed to be met. I HEARD that we also didn't have a great way to track the promos for a bit. So HQ said "Ah gently caress this" and to their credit honored and still honored the vast majority of promos but basically removed the ability from the system. I still see ME plans of 250 mb but a free gb of promo data. Thats a 15 dollar plan for 1.25 gb and unlimited talk/text A call center rep can only give what the system says (for the most part). So what it came down to was we empowered our store and call center reps too much and it went crazy. I remember adding 1gb promos just to get people to stop screaming. That was wrong of me. SO they took it all away. So if someone calls in and starts going "I dunno, i really wanted that extra .25 off a month...i bet brand X would do that." You are seriously wasting your time. We love you for looking out for your best interests but there is no one at Verizon that can make something that doesn't exist. We aren't like "Ah gently caress you!!!" The reps will do whatever they can, they just can't do nearly as much...and as history proves, they shouldn't. Favorabilis Solitud fucked around with this message at 17:18 on Oct 8, 2014 |
|
#
¿
Oct 8, 2014 17:15
|
|
|
The waiting game sucks but basically what they will do is: Look at the same tracking number you have. They COULD fill out a ticket to look into the tracking, ^^ call the trade-in center too ^^ but they will probably look at the time frames and say "There isn't a reason to do this yet." No one gave a poo poo about the trade-in program until the iphone 6 promo. Like someone else said, I have to imagine that thing is clogged.
|
|
#
¿
Oct 9, 2014 16:55
|
|
|
Hang in there. It is not lost/stolen. It will show up. The waiting game sucks!
|
|
#
¿
Oct 10, 2014 03:36
|
|
|
|
| # ¿ Apr 28, 2024 17:55 |
|
|
kitten smoothie posted:Order a phone for delivery. When it comes, don't power it on. Take out the SIM, cut it up and trash it. Put your existing SIM in. Disclaimer: If this doesn't work, its your own fault. Don't call verizon and bitch because of trying to take advantage of a loophole. Haha in advance.
|
|
#
¿
Oct 16, 2014 08:08
|
|