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mindphlux posted:Any recommendations for e-mail filtering services? We use Mimecast. Not the cheapest but it does a lot more than just email filtering. We have also used Maildistiller, which now looks to be Proofpoint Essentials. I didn't realise they've changed to Proofpoint but the customers we have on it haven't had any problems.
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Jun 10, 2014 18:28
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I'm currently looking at GFI to replace N-Able. We pretty much only use N-Able for it's DirectConnect remote desktop and monitoring ~200 endpoints via ping only. I've been looking specifically at GFI because it uses TeamViewer, which is what I always use when N-Able's DirectConnect doesn't work or is slow, which is most of the time. I've seen a few posts earlier in here not liking GFI because it uses TeamViewer. Is there anything I should know about with it? Its seemed to work great for me when ever i've used it.
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Jul 9, 2014 20:11
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incoherent posted:We rolled teamviewer into the software we develop, and I love it a lot. I do not like the licensing though, it is borderline ripoff.
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Jul 9, 2014 21:45
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bimmian posted:but I'm interested in why else you're moving away from it. The new managed AV client (based on BitDefender I think) causes some of our customers on WinXP (yeah I know) to have performance problems, even with the Low Resource AV profile. Wouldn't let other customers load Sage Accounts, a very popular UK accounting software. And the very best one, copying anything to the clipboard on 2003 based servers, by both control+v and right click->copy, would cause the server to crash and restart. We've really lost confidence in the AV. My manager has been speaking with N-Able support a lot about the issues we've seen and it's still not fixed. To be fair to N-Able their DirectConnect was a massive improvement over VNC  We currently don't use the full potential of N-able, it's mainly for remote desktop access and <100 managed AV clients. I really don't want to poo poo on N-Able, when DirectConnect works it works great, and there's some sites where AV works fine too... I'm just getting sick of it not working.
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Jul 9, 2014 22:34
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Maneki Neko posted:N-able did do a half assed helpdesk integration with a (terrible) helpdesk product that Solarwinds bought, but yeah, not much else. Was that Web Help Desk? I was planning on taking a look at that next week, from the 30 minute look I had a couple of months ago it looked a lot better than what we currently use, which is pretty much a glorified shared mailbox. The company owner has a hard on for using a Microsoft Dynamics package to handle incidents and we're about to take a look at http://alfapeople.com/itsm-dynamics-crm/. To be honest it looks alright, certainly better than what we're currently using. Does anyone know of any other Dynamics based ITSM prodcuts? What do you guys use and find good / bad? On my list to check out are:
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Jul 11, 2014 18:18
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