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Duckman2008
Jan 6, 2010

Don't you know there ain't no devil, its just God when he's drunk.


I'll be posting soon in SA Mart, but fyi for anyone looking for a used TMobile Smartphone, I will have a Vibrant available for about $150 (non-4G). PM me with any interest.

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GoatSeeGuy
Dec 26, 2003

What if Jerome Walton made me a champion?


I've been looking at jumping from Sprint if I can avoid the ETF, and this caught my eye this morning..

some guy on Twitter posted:

No details yet, but Bloomberg and the Wall Street Journal are reporting that the United States Department of Justice has filed an antitrust complaint seeking to block the AT&T / T-Mobile merger. According to the DOJís filing, ďAT&Tís elimination of T-Mobile as an independent, low- priced rival would remove a significant competitive force from the market,Ē and the agency is seeking an injunction to prevent the deal.

Mark Larson
Dec 27, 2003

Interesting...

http://www.bloomberg.com/news/2011-...ile-merger.html

zxqv8
Oct 21, 2010

Did somebody call about a Ravager problem?


Wow, that's some very new news. Will watch this with some interest.

iostream.h
Mar 14, 2006
I want your happy place to slap you as it flies by.



The national conference call was freaking hilarious today.

ThatSinkingFeeling
Dec 28, 2006

Goons be damned, I'm going for babes!

^^^ Details, please?

Drimble Wedge
Mar 10, 2008

Self-contained


zxqv8 posted:

Outsourcing certainly hurts the English speaking customer service industry, but I'm sure you know as well as any of us in that business do that our domestic people are often just as bad at their jobs.

Oh, for sure (I work with some real winners), but at least domestic people don't panic when they can't understand the customer; the foreign reps are almost always unspeakably arrogant in their tone, even with other reps.

/aside/ My job requires me to occasionally talk to people from other providers, including Sprint. Is it just me or does everyone at Sprint sound the same? Like robots with clothespins on their noses.

Citizen Z
Jul 12, 2009

~Hanzo Steel~


Man, I'm pissed about the conversion fees for the Value plans. I just reupped our contract a few months ago to get my 15% corp discount, and now they come out with these.

That + the $20 exchange fee is making me pretty mad. I think I'm just jumping ship to Sprint when my contract is up. Coverage outside of the core OKC is horrible, anyway.

KeviNguyen
Aug 9, 2007
obligatory Asian

Duckman2008 posted:

I'll be posting soon in SA Mart, but fyi for anyone looking for a used TMobile Smartphone, I will have a Vibrant available for about $150 (non-4G). PM me with any interest.


I might be interested. Don't have PMs though. Do you have an email address?

edit: woops

KeviNguyen fucked around with this message at Sep 3, 2011 around 21:10

Duckman2008
Jan 6, 2010

Don't you know there ain't no devil, its just God when he's drunk.


KeviNguyen posted:

I might be interested. Don't have PMs though. Do you have an email address?

edit: woops

jimbellizzi at gmail

A COMPUTER GUY
Aug 23, 2007

I can't spare this man - he fights.


If any HD7 owners hate thir phones and happen to read this thread, I'm looking to buy one. PM me if you're interested!

On another note, I am 100% sick of the following questions:

1) "Are you guys AT&T yet?"
2) "Do you guys carry the iPhone?"
3) "Are you guys going to be carrying the iPhone?"
4) "Is that best plan ever $49.99 for two phones?"

These questions occur multiple times a day. I am 100% sick of it.

Some various little tidbits of news:

If you sign up for a Mobile Hotspot + plan between now and the end of the year, you'll get a $5 discount on the bill for the 2-year contract. You have to spend $5 a month to finance the hotspot so this basically means you get the hotspot for free and 2GB of service for $19.99 per month. Also if you sign up for a tablet plan you'll get $10 off per month for 6 months.

I'm already looking for another job I like working here but the uncertainty about what is going to happen to us increases daily.

Burden
Jul 25, 2006


Ulysses S. Grant posted:

If any HD7 owners hate thir phones and happen to read this thread, I'm looking to buy one. PM me if you're interested!

On another note, I am 100% sick of the following questions:

1) "Are you guys AT&T yet?"
2) "Do you guys carry the iPhone?"
3) "Are you guys going to be carrying the iPhone?"
4) "Is that best plan ever $49.99 for two phones?"

These questions occur multiple times a day. I am 100% sick of it.

Some various little tidbits of news:

If you sign up for a Mobile Hotspot + plan between now and the end of the year, you'll get a $5 discount on the bill for the 2-year contract. You have to spend $5 a month to finance the hotspot so this basically means you get the hotspot for free and 2GB of service for $19.99 per month. Also if you sign up for a tablet plan you'll get $10 offer month for 6 months.

I'm already looking for another job I like working here but the uncertainty about what is going to happen to us increases daily.

Those 4 questions I get on the daily as well. I just got promoted and moved from a store to a mall kiosk, and the 49.99 question drives me the most mental. I get it at a minimum of 20 times a day. I'm kinda looking for a new job, but this pay increase is enough to keep me here till everything is sorted out, plus if the acquisition happens I have a decent retention bonus and severance package if I am let go. I'm curious as to what is going to happen with this company with all the new acquisition (or non acquisition at this point.) as we joke around at work, the T on T-mobile stands for Titanic, as it is a sinking ship.

Duckman2008
Jan 6, 2010

Don't you know there ain't no devil, its just God when he's drunk.


Ulysses S. Grant posted:


2) "Do you guys carry the iPhone?"
3) "Are you guys going to be carrying the iPhone?"


poo poo, its just as bad at Sprint. Seriously, gently caress off people.

Cardboard Box A
Jul 18, 2004
VTech Asian Pride

To be fair, if I were looking to switch to T-Mobile those would be my top questions as well.

Astiesan
Aug 4, 2003

Yeah, about that.

Civil posted:

You shouldn't be content with even a weekly freeze. Take it back and get a better device (Sensation).

For what it's worth. I did. I got my G2x from Radio Shack. I called all over the country to find a Sensation to swap it out for. I finally found one in some po-dunk store in Texas. It's being shipped to my local radio shack to swap me out as I type this. They're expecting it Wednesday or so due to the holiday.

wormil
Sep 12, 2002

Hulk will smoke you!

Why switch to sprint over verizon? I've heard nothing but bad things about them for years. Bad customer service and bad coverage, have those changed?

Mark Larson
Dec 27, 2003

Interesting...

Cardboard Box A posted:

To be fair, if I were looking to switch to T-Mobile those would be my top questions as well.

The difference is, as an SA user you probably know way more about these two questions than some random mall kiosk guy.

Duckman2008
Jan 6, 2010

Don't you know there ain't no devil, its just God when he's drunk.


wormil posted:

Why switch to sprint over verizon? I've heard nothing but bad things about them for years. Bad customer service and bad coverage, have those changed?

Sprint has changed dramatically. Coverage still depends on where you are, just like any carrier. And honestly, Verizon prices without unlimited internet are kind of insane in my opinion.

Specialist
Jan 5, 2005
Dr. Sweet Baboo

I got a FamilyTime $50/mo plan with two lines back in 2004, and have kept it but been off-contract for several years. About 6 weeks ago I decide I'm tired of paying $65/mo for essentially free nights & weekends and the privilege of receiving 15-cent text messages. My mom (the other line) goes with a TMo prepaid, and I jump ship and port my number (the main line on the plan) to Virgin.

It was the last day of my billing cycle with TMo and after the port I couldn't even log in to tmobile.com because the account (which was my phone number, of course) didn't exist. A couple weeks later I get what I thought was my last bill (spoiler!) in the mail along with a really terrible offer to get me to come back. I had been getting email bills, so getting not being able to log in to check the account online and getting a paper bill lead me to believe this was all wrapped up tidy-like.

However. Last week I get a bill for nearly $62 for my mom's line. No activity on it, just the $50 base fee plus the taxes. I called customer service, they told me I'd have to pay the bill because I hadn't called to cancel the line. I countered that because I'd pulled the main line on the family plan and in addition, one line does not a family plan make, that the whole thing should have been dissolved-- especially because I wasn't under contract. Also, they'd clearly registered a change in status for the account because I was sent paper bills and my account was deleted (had to use the abandoned phone # to get to customer service). They disagreed and said the lines have to be canceled if the numbers aren't ported.

Then I'm told that not only do I have to pay this bill but because they require 30 days notice of cancellation I'm going to get another one for this line next month. The lady was perfectly polite and bumped me down to their $30/mo thing so the bill would be smaller, but this is cold comfort.

TL;DR: No contract family plan, ported main number, account deleted. Still charged for other line on plan that stayed active at full price some how.

Do I have any options to not pay $100 on an orphaned single line "family" plan?

wormil
Sep 12, 2002

Hulk will smoke you!

I want to add a 3rd line to my family plan. Any inside tips? The website tells me it's $5/mo + $35 activation + $10 for the sim card (they charge for that now?) and we can get an inexpensive phone but I'm wondering if there is any benefit to using one of our old phones? I'd rather not get a smart phone as I don't want to pay for an extra data plan right now.

If we get a phone, are any one of these a better choice than the others?
Samsung t359
Samsung t139
LG Gs170
Or any good inexpensive smart phone you might recommend that I could just buy off craigslist?

Shed
Apr 13, 2005

You stupid bitch.


Duckman2008 posted:

Sprint has changed dramatically. Coverage still depends on where you are, just like any carrier. And honestly, Verizon prices without unlimited internet are kind of insane in my opinion.

Yep. They have a HUGE push to improve Customer Service. It's been one of Dan Hesse's primary goals ever since he took over as CEO. I can't speak for individual accounts (Duckman knows a lot more than me on this), but it's been a massive change for corporate accounts, especially ones that are 5-25 lines.

A COMPUTER GUY
Aug 23, 2007

I can't spare this man - he fights.


wormil posted:

I want to add a 3rd line to my family plan. Any inside tips? The website tells me it's $5/mo + $35 activation + $10 for the sim card (they charge for that now?) and we can get an inexpensive phone but I'm wondering if there is any benefit to using one of our old phones? I'd rather not get a smart phone as I don't want to pay for an extra data plan right now.

If we get a phone, are any one of these a better choice than the others?
Samsung t359
Samsung t139
LG Gs170
Or any good inexpensive smart phone you might recommend that I could just buy off craigslist?

First off - go to a T-Mobile store, you'll get the SIM card for free and more often than not you'll get the activation fee waived if you ask nicely.

All three of those phones are pretty terrible, to be honest. If you have a nicer phone at home, there's no reason to buy one from the store. My favorite inexpensive smartphone right now is the Samsung Exhibit 4G, but I doubt you can get it cheaply out of contract on Craigslist.

ilysespieces
Oct 4, 2009

When life becomes too painful, sometimes it's better to just become a drunk.


Ulysses S. Grant posted:

All three of those phones are pretty terrible, to be honest. If you have a nicer phone at home, there's no reason to buy one from the store. My favorite inexpensive smartphone right now is the Samsung Exhibit 4G, but I doubt you can get it cheaply out of contract on Craigslist.

I'm trying to get my mom away from her MyTouch 3G and she really wants to go back to her keyboard. I was looking at the Exhibit but we're also thinking Gravity. Any reason to choose one over the other, in your (or anyone else's) opinion or is it just a "go with the keyboard"?
I'm really pissed because I went on the website last night and saw there was a web only deal for the MT4G Slide that we missed by a few hours. I'm hoping if we don't upgrade her line we manage to get another deal like that and I can upgrade her to that phone then.

Maker Of Shoes
Sep 4, 2006

We're giving you a hint.


ilysespieces posted:

I'm trying to get my mom away from her MyTouch 3G and she really wants to go back to her keyboard. I was looking at the Exhibit but we're also thinking Gravity. Any reason to choose one over the other, in your (or anyone else's) opinion or is it just a "go with the keyboard"?
I'm really pissed because I went on the website last night and saw there was a web only deal for the MT4G Slide that we missed by a few hours. I'm hoping if we don't upgrade her line we manage to get another deal like that and I can upgrade her to that phone then.

Get a used G2. If she's OK with a MT3G's performance than even a G2 is going to blow her away plus it's one of the better hardware keyboard'ed phones out there.

It's GB, it's hack'able and a very solid performing unit.

ilysespieces
Oct 4, 2009

When life becomes too painful, sometimes it's better to just become a drunk.


Maker Of Shoes posted:

Get a used G2. If she's OK with a MT3G's performance than even a G2 is going to blow her away plus it's one of the better hardware keyboard'ed phones out there.

It's GB, it's hack'able and a very solid performing unit.

The problem is we've had some unexpected expenses come up recently and she is adamant about not spending anything on this phone. I was actually planning on covering the upgrade fee on whatever she picks just to get her away from the MT3G. I'll be on the look out for a reasonably priced G2 on craigslist or SA Mart, though.

Yeah, she's fine with the MT3G for now, her only complaint is that she misses her BB's keyboard, so getting away from it isn't urgent.

MC Hawking
Apr 27, 2004

The streets sketched out in the full moon light,
MIT punks dying left and right.
There's nowhere to run don't even try,
cause all my shootings be drivebys.


As an owner of a G2 I would say Maker of Shoes is spot on with his assessment. The G2 is an amazing piece of hardware and quite inexpensive. Give it a month and stash away a couple hundred if you can and pick her one up via CL or SAMart. They're getting to be dirt cheap on the used market since they weren't terribly popular and were quickly superseded by 'superior' dual core hardware.

That or just keep an eye out for another Mt4gSlide deal. It's also a very solid device with superior hard specs that I'm sure will be offered for cheap with contract renewal within the next couple months.

Considering you don't seem to be pressed for time I'm sure you'll do quite well on the used market or picking up a promo deal. Just keep an eye on Tmonews or Android Central. They usually post up deals a little while before they break.


Edit: I was just thinking that maybe the Tmobile Sidekick reboot might be an option. I'm not sure about their hackability currently but the sample I fondled seemed pretty solid on the hardware side. Sadly it wasn't turned on so I can't speak for the software interface.

MC Hawking fucked around with this message at Sep 8, 2011 around 22:23

Civil
Apr 21, 2003

Do you see this? This means "Have a nice day".

If she's out of contract and you do get a G2 off craigslist (which is an excellent phone), you may also be able to switch her to one of the new value plans and cut $30 or so off her monthly bill. Maybe less, but check it out anyway and see.

Walrusmaster
Sep 21, 2009


Is there a way to convert a monthly 4g plan to a value plan, or would I need to activate a new line? I don't really want to change phone numbers, but I need more than 100mb of (faster) data.

ilysespieces
Oct 4, 2009

When life becomes too painful, sometimes it's better to just become a drunk.


Slopehead posted:

Good advice

Thanks, I'm going to keep looking and maybe save a bit and get it as an extremely late birthday present.

Civil posted:

More info

We're on a family plan together and just upgraded the other three lines between the last 6 months and now, but I'm going to see what I can find on SAMart and craigslist and ebay and most likely pick one up in the next few months.

I'm sure she'd love it, I mean she's satisfied with the MT3G which I couldn't wait to upgrade from. Thanks for the help everyone.

Burden
Jul 25, 2006


Walrusmaster posted:

Is there a way to convert a monthly 4g plan to a value plan, or would I need to activate a new line? I don't really want to change phone numbers, but I need more than 100mb of (faster) data.

Yeah go to a store and let them know that you want to convert from a Prepaid to postpaid. They will give you a temporary number and then move your prepaid number on top. Should take about 24 hours. Just so you know the $70 monthly 4G plan has 5 gigs instead of 100 mb of data.

Burden
Jul 25, 2006


Specialist posted:

I got a FamilyTime $50/mo plan with two lines back in 2004, and have kept it but been off-contract for several years. About 6 weeks ago I decide I'm tired of paying $65/mo for essentially free nights & weekends and the privilege of receiving 15-cent text messages. My mom (the other line) goes with a TMo prepaid, and I jump ship and port my number (the main line on the plan) to Virgin.

It was the last day of my billing cycle with TMo and after the port I couldn't even log in to tmobile.com because the account (which was my phone number, of course) didn't exist. A couple weeks later I get what I thought was my last bill (spoiler!) in the mail along with a really terrible offer to get me to come back. I had been getting email bills, so getting not being able to log in to check the account online and getting a paper bill lead me to believe this was all wrapped up tidy-like.

However. Last week I get a bill for nearly $62 for my mom's line. No activity on it, just the $50 base fee plus the taxes. I called customer service, they told me I'd have to pay the bill because I hadn't called to cancel the line. I countered that because I'd pulled the main line on the family plan and in addition, one line does not a family plan make, that the whole thing should have been dissolved-- especially because I wasn't under contract. Also, they'd clearly registered a change in status for the account because I was sent paper bills and my account was deleted (had to use the abandoned phone # to get to customer service). They disagreed and said the lines have to be canceled if the numbers aren't ported.

Then I'm told that not only do I have to pay this bill but because they require 30 days notice of cancellation I'm going to get another one for this line next month. The lady was perfectly polite and bumped me down to their $30/mo thing so the bill would be smaller, but this is cold comfort.

TL;DR: No contract family plan, ported main number, account deleted. Still charged for other line on plan that stayed active at full price some how.

Do I have any options to not pay $100 on an orphaned single line "family" plan?

When you cancel you have to cancel each line. Cancelling one line does just that, it cancels that one line. The two lines are not connected together as one. They are their own individual lines. Sorry to say it, but that is how it is.

Walrusmaster
Sep 21, 2009


Burden posted:

Yeah go to a store and let them know that you want to convert from a Prepaid to postpaid. They will give you a temporary number and then move your prepaid number on top. Should take about 24 hours. Just so you know the $70 monthly 4G plan has 5 gigs instead of 100 mb of data.

Thanks! Will it cost me anything up front when I do it?

Saw the $70 option, but I'd rather pay $50 for the 2gb value plan and save $20/month. I use about a gb per month

KeviNguyen
Aug 9, 2007
obligatory Asian

Duckman2008 posted:

jimbellizzi at gmail

finally got around to emailing you

The SituAsian
Oct 29, 2006

PLEASE WORK OUT

I switched from T-Mobile to Sprint-which I am starting to regret already but that's another story-on what happened to be the day after I began a new billing cycle. I was on EMP+ so I was out of contract and my phone was paid off but on my final bill I was billed for the whole month of service. Am I still on the hook for these charges or is it, hopefully, a mistake on their part?

Burden
Jul 25, 2006


Walrusmaster posted:

Thanks! Will it cost me anything up front when I do it?

Saw the $70 option, but I'd rather pay $50 for the 2gb value plan and save $20/month. I use about a gb per month

They will run your credit. Depending on what you are approved for you could have to pay a deposit ranging from $50 - $400.

The SituAsian posted:

I switched from T-Mobile to Sprint-which I am starting to regret already but that's another story-on what happened to be the day after I began a new billing cycle. I was on EMP+ so I was out of contract and my phone was paid off but on my final bill I was billed for the whole month of service. Am I still on the hook for these charges or is it, hopefully, a mistake on their part?

If you port out, you are responsible for the whole month of service, even if you use it for 1 day of your bill cycle, unless you give T-mobile 30 days notice. That is just the way it is.

Burden fucked around with this message at Sep 9, 2011 around 03:18

wormil
Sep 12, 2002

Hulk will smoke you!

Ulysses S. Grant posted:

First off - go to a T-Mobile store, you'll get the SIM card for free and more often than not you'll get the activation fee waived if you ask nicely.

All three of those phones are pretty terrible, to be honest. If you have a nicer phone at home, there's no reason to buy one from the store. My favorite inexpensive smartphone right now is the Samsung Exhibit 4G, but I doubt you can get it cheaply out of contract on Craigslist.

Thanks, I'll go to a store then. We decided to reuse my Nokia but we'll need a sim as the one I have is from suncom.

jromano
Sep 24, 2007


I have a T-Mobile Nexus One that I'm trying to get rid for $150. PM me if you want it.

Sizzlechest
May 7, 2007


My parents have MyTouch4G phones and my mom was complaining her phone was slow. They called tech support and they told them they needed to get 3g sim cards. I have never heard of this. WTF is a 3g sim card?

Maker Of Shoes
Sep 4, 2006

We're giving you a hint.


Sizzlechest posted:

My parents have MyTouch4G phones and my mom was complaining her phone was slow. They called tech support and they told them they needed to get 3g sim cards. I have never heard of this. WTF is a 3g sim card?

As far as I can tell it's a call ending technical support bail out tactic. I had some massive account issues a few months back and almost every single call ended with "Well, it looks like you have a 2G SIM, let me send you a new 3G SIM. GOOD BYE."

The contact board on the back is slightly different but has (obviously) zero bearing on a phone's performance or data speeds, unless you're running a SIM so ancient it still says Voicestream on it. I've used their supposed old SIMs in both 3G and "4G" capable phones just fine and the 4G phones hit HSPA+ speeds no problem. Needless to say a new "3G SIM" did not solve any of my issues.

SIM replacements should be done for 2 reasons:
1) Voice connectivity issues in an area of known good signal
2) The data provisioning is so hosed on TMo's side that it's easier to reprovision on a new SIM.

T-Mobile changed their SIM design earlier this year (probably for slight connectivity gains) and I'm guessing it's a priority to make sure their customer base is on the latest SIM design. Unfortunately it's also become the only solution at the end of every single call flow scenario even if you already have the new SIM and the problem isn't even remotely SIM related. Blame the push for better agent metrics (AHT particularly) in spite of quality and a severe lack of tier one training, particularly in their offshore sites. Edit: I'd love to see T-Mobile's tier one FCR (first call resolution) stats. It is probably loving awful.

Maker Of Shoes fucked around with this message at Sep 9, 2011 around 15:25

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Cardboard Box A
Jul 18, 2004
VTech Asian Pride

Ulysses S. Grant posted:

My favorite inexpensive smartphone right now is the Samsung Exhibit 4G, but I doubt you can get it cheaply out of contract on Craigslist.
I have no idea why that Exhibit at $300 is basically 50-60% of the price of any other recent smartphone, but I assume the question I really should be asking is why they are all so expensive, not why the Exhibit is so cheap.

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