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Migishu posted:So on Tuesday I called Fido. It's been a week, they've hosed up multiple times on my order, and they still haven't shipped my phone... They're out
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| # ? Jul 13, 2012 03:39 |
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| # ? May 20, 2013 08:58 |
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Migishu posted:So on Tuesday I called Fido. It's been a week, they've hosed up multiple times on my order, and they still haven't shipped my phone... Fido - great customer service (provided you know how to talk to them) supply chain and internal communications FUBAR'd constantly. The last time I went for my renewal I talked retentions in to a sweetheart deal of giving me a smartphone at 3 year data plan price on 2 year voice only. Went to a Fido store to pick the phone up and they wouldn't let me because they didn't believe me, even though I had a contract number and rep number in hand for lookup.
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| # ? Jul 13, 2012 08:16 |
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I even asked if I could pick the phone up from a store and they were all "nope" Makes no sense to me why they have to ship it out if I have 3 Fido stores close to me that have stock.
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| # ? Jul 13, 2012 11:25 |
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Migishu posted:I even asked if I could pick the phone up from a store and they were all "nope" If they're anything like Rogers, the salespeople on the phone are on commission. It's one of the [many] reasons they were my absolute most hated carriers when I did sales. I understand retention staff needing to keep their numbers up to prove productivity but to require a purchase be made through the phone and shipped when they have their own loving stores is just ludicrous. It's even worse than Chapters refusing to price match their own website.
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| # ? Jul 14, 2012 02:39 |
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Does anyone know if Bell is going to release Android 4.1.1 OTA anytime soon for the Galaxy Nexus? Or should I just root/rom it?
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| # ? Jul 14, 2012 03:48 |
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MrZig posted:Does anyone know if Bell is going to release Android 4.1.1 OTA anytime soon for the Galaxy Nexus? Or should I just root/rom it? Is this a serious post
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| # ? Jul 14, 2012 03:51 |
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ante posted:Is this a serious post Yes. I was under the belief that the Nexus was updated by Google itself, and not through carriers as it uses Google's UI. Yet most people in the US have Galaxy Nexus 4.0.4, and everyone in Canada that I can tell is still on 4.0.1. I'm not sure if 4.1.1 is coming straight from Google in the next few days - or if it has to pass through my carrier (Bell) first?
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| # ? Jul 14, 2012 03:57 |
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So Mobilicity is having another promotion. All plans are $30 a month, good for a year. It seems like they've changed their plans slightly, though, and now they include 60 minutes of North American roaming, as well as a phone protection plan. Right now, my plan is the old $45 + $10 data addon one. I got it for half price around Christmas last year, and it was only supposed to run for 6 months. I changed credit cards a few months ago, though, and that resulted in the promotion being cancelled until they reinstated it for me. My bill for August is going to be like $30, so so far this six month plan has lasted 8 months. So now a couple of questions. Is my phone going to be covered by the protection plan even though it's not a new phone? Also what are the odds that the "6 month" part of the promotion I have right now has been overlooked, and I'm on it indefinitely? I don't really care too much about the roaming, but if the protection plan will apply, then I'll switch. On the other hand, I don't want to stay where I am only to have my bill go up to $55 at the beginning of September because someone realised it was supposed to have expired.
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| # ? Jul 14, 2012 04:15 |
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MrZig posted:Yes. I was under the belief that the Nexus was updated by Google itself, and not through carriers as it uses Google's UI. Yet most people in the US have Galaxy Nexus 4.0.4, and everyone in Canada that I can tell is still on 4.0.1. I bought a used Galaxy Nexus this afternoon, reinstalled stock 4.0.4 and checked Settings -> About Phone -> System Updates and it was there for me. e: 
Zarkov Cortez fucked around with this message at Jul 14, 2012 around 05:50 |
| # ? Jul 14, 2012 05:37 |
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Zarkov Cortez posted:I bought a used Galaxy Nexus this afternoon, reinstalled stock 4.0.4 and checked Settings -> About Phone -> System Updates and it was there for me. I heard that 4.0.4's are getting the updates first. I got the Nexus almost as soon as it came out, it updated to 4.0.1 and has stayed there.. No update to Jellybean yet. Edit: I just loaded up the Yakju 4.0.4 build onto my phone by following this guide: http://forum.xda-developers.com/sho...d.php?t=1626895 I now have 4.0.4 working good, still no Jellybean update. Will check again in the morning. MrZig fucked around with this message at Jul 14, 2012 around 09:42 |
| # ? Jul 14, 2012 08:14 |
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Anyone know whether there are Canadian retailers that carry the Diztronic tpu cases? I have an otterbox on my phone right now and the smooth plastic back is probably going to cause more problems than it protects.
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| # ? Jul 14, 2012 13:03 |
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MrZig posted:I heard that 4.0.4's are getting the updates first. I got the Nexus almost as soon as it came out, it updated to 4.0.1 and has stayed there.. No update to Jellybean yet. If you installed yakju then you can manually update to 4.1.1 by following the instructions here: http://forum.xda-developers.com/sho...d.php?t=1419170 Alternatively you can just wait until you get the update over the air but who knows how long that will be.
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| # ? Jul 14, 2012 16:06 |
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acetcx posted:If you installed yakju then you can manually update to 4.1.1 by following the instructions here: I did just that this morning. Woot! Jeallybeeeean.
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| # ? Jul 14, 2012 19:00 |
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What is with Wind's horrible repair policy of taking 14 days to repair a damaged charging port and then asking for a $150 deposit. It that sort of thing normal for cellphone companies here?
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| # ? Jul 14, 2012 22:29 |
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Zarkov Cortez posted:Anyone know whether there are Canadian retailers that carry the Diztronic tpu cases? I have an otterbox on my phone right now and the smooth plastic back is probably going to cause more problems than it protects. I ordered one for my One X directly from their website. The case was $9.50 I think, plus shipping $2.50. It took less then 4 days to arrive.
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| # ? Jul 14, 2012 23:09 |
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Fractal Cat posted:What is with Wind's horrible repair policy of taking 14 days to repair a damaged charging port and then asking for a $150 deposit. It that sort of thing normal for cellphone companies here? Yep. Seeing as how Wind likely deals with the same repair companies the Big 3 deals with, that sounds totally normal. Was the deposit for a loaner phone? It's been a while since I've had to deal with repair centers, but they're generally terrible. They're virtually impossible to get a hold of, take forever to respond to emails, and ignore any special instructions you may have for them. Shipping a phone to them to get repaired and returned often takes between 2-4 weeks, sometimes longer. Defects are often never fully repaired, and they will probably return again, it's just a matter of when. Without the burden of competition, they don't have to worry about pesky things like customer service. You cannot dispute their findings in any way. If they say your phone got wet but your phone has never left your pocket, or that your charging port was bent even though you've always been gentle with it, too bad. It's one of the shittiest parts of our cellular industry and so far there's been no real attempt to improve it.
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| # ? Jul 15, 2012 02:38 |
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WienerDog posted:I ordered one for my One X directly from their website. The case was $9.50 I think, plus shipping $2.50. It took less then 4 days to arrive. I did the same thing for my Diztronic S3 case. Really fast shipping and the case is great.
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| # ? Jul 15, 2012 05:56 |
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OilSlick posted:Yep. Seeing as how Wind likely deals with the same repair companies the Big 3 deals with, that sounds totally normal. Was the deposit for a loaner phone? The deposit was incase the repair centre decided that the damage was my fault. If I wanted a loaner phone it would be $10, but I'm imaging it would just be a flip-phone of some kind so why bother with that? But I'm not even going to bother with the repair centre at this point since I got a replacement part for $5.00 (thank you Shenzhen, what electronics don't you have) and have access to a hot-air reflow station. The board layout has the usb port put in a spot that allows for easy repairs, almost like engineers thought that it was a weak point and would be the most likely thing needing to be replaced. However I'm thinking the average user does not have access to a SMD repair station, and if anything serious was damaged I wouldn't even attempt a repair. So this policy still makes me mad. 
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| # ? Jul 15, 2012 13:59 |
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MrZig posted:Yes. I was under the belief that the Nexus was updated by Google itself, and not through carriers as it uses Google's UI. Yet most people in the US have Galaxy Nexus 4.0.4, and everyone in Canada that I can tell is still on 4.0.1. I was under the same belief. Gave up and flashed yakju and then jellybean.
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| # ? Jul 15, 2012 23:05 |
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I guess maybe I kind of missed it, but does anyone know what the verdict is on all those Rogers resellers? (Stuff like 7-Eleven, Petro-Canada, Searsconnect, etc.)
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| # ? Jul 16, 2012 04:12 |
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Goddamn posted:I guess maybe I kind of missed it, but does anyone know what the verdict is on all those Rogers resellers? (Stuff like 7-Eleven, Petro-Canada, Searsconnect, etc.) What exactly would you like to know? They work fine for basic phone service.
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| # ? Jul 16, 2012 17:09 |
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Steriletom posted:I was under the same belief. Gave up and flashed yakju and then jellybean. Yeah it kind've pissed me off. I thought every Nexus was Google's own, and that updates would go directly to it. Still though, flashing it was fairly painless. I love the fastness of it all.
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| # ? Jul 16, 2012 19:54 |
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WIND is getting rid of the Get Satisfaction forum. You have no idea how happy this makes me.
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| # ? Jul 17, 2012 18:24 |
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Lone Rogue posted:WIND is getting rid of the Get Satisfaction forum. Are they going to have anything in its place?
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| # ? Jul 17, 2012 22:46 |
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mediaphage posted:Are they going to have anything in its place? Likely not. They never had enough people to properly moderate it and even when we were keeping up, they shoved us into the phone queue's so we fell behind on everything including Community. Four people all week to handle Twitter, Facebook, e-mail and Community was too much. They recently hired a group to help handle Facebook but they don't know WIND policies very well and have been making a lot of errors. I'm out of there in two weeks so if you need any help on something, ask here. When I'm done there, ask questions on Twitter. Fastest way to get assistance.
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| # ? Jul 18, 2012 00:15 |
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Hmm. I'm about to make some changes to my account. I'm adding some data plans and changing some stuff around. Generally have this worked out with a sales rep over the phone; he's calling me back tomorrow to finalize -- I said I wanted a day to think about it. I'm currently off contract. He said that typically the changes I'm making would require re-upping but he'll "let" me do it without a contract update. This sounds fishy as gently caress and I'm worried I'll get my next bill and find out I'm on another three year contract. What should I ask for so I can cover my rear end? Will the sales rep be putting notes into the system saying he's doing this without re-upping me? Should I be asking for reference numbers to these notes? I feel like I should be hiring a lawyer for these kinds of things, that's how little I trust the telcos.
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| # ? Jul 18, 2012 02:36 |
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What carrier? Honestly all the reference numbers and CYA doesn't matter, if they gently caress it up you'll be blamed for it and you'll be on a painful trek to fix it. For Bell, I wouldn't touch the plan, only features.
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| # ? Jul 18, 2012 03:25 |
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ESC 2010 Never Forget
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Lone Rogue posted:I'm out of there in two weeks so if you need any help on something, ask here. When I'm done there, ask questions on Twitter. Fastest way to get assistance. If I want to port a number from Rogers, should I cancel my Rogers account first, or setup WIND service first?
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| # ? Jul 18, 2012 03:25 |
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the talent deficit posted:If I want to port a number from Rogers, should I cancel my Rogers account first, or setup WIND service first? I ported my number from Telus to Fido about 4 years ago, I was told I'd lose the number if I cancel first. I think the safe bet is go to WIND and port your number on the last day of your Rogers contract, and let WIND deal with cancelling your Rogers account.
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| # ? Jul 18, 2012 03:37 |
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less than three posted:What carrier? Sorry, I should have mentioned it's Rogers. This is what I'm worried about. I want to add a data plan to a line on my family plan, but the way he described the changes sounded very appealing -- I don't have the list underhand right now, but it was pretty decent and would end up only being like $10 more than what I'm paying for more minutes, shared 2gb data (which is fine by me, I've lived on 500mb for three years and never once went over), free long distance and other little pieces of fluff. I'm not against signing another contract with Rogers, but I was hoping to save that perk for a hardware upgrade and not some plan change. Martytoof fucked around with this message at Jul 18, 2012 around 03:44 |
| # ? Jul 18, 2012 03:41 |
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the talent deficit posted:If I want to port a number from Rogers, should I cancel my Rogers account first, or setup WIND service first? As rexelation says, do not cancel Rogers. We cannot port canceled numbers.
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| # ? Jul 18, 2012 03:43 |
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My Dad's Nokia C6 likes to freeze at random. Fido seems to be ignoring my questions about updating its firmware, what else can I do?
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| # ? Jul 18, 2012 03:57 |
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Martytoof posted:Sorry, I should have mentioned it's Rogers. This is what I'm worried about. I want to add a data plan to a line on my family plan, but the way he described the changes sounded very appealing -- I don't have the list underhand right now, but it was pretty decent and would end up only being like $10 more than what I'm paying for more minutes, shared 2gb data (which is fine by me, I've lived on 500mb for three years and never once went over), free long distance and other little pieces of fluff. Get the rep to send the plan details to a local Rogers store to get it all in writing, especially the part about you *not* re-upping a contract. Make sure everything you agreed to is spelled out point by point, and have a reference number and agent number on the contract. Belt and suspenders perhaps, but absolutely worthwhile since there are Rogers stores everywhere these days.
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| # ? Jul 18, 2012 05:33 |
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Rogers you have to be the most careful of the three carriers, they love to renew your contract if you sneeze in the general vicinity of a plan brochure.
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| # ? Jul 18, 2012 05:50 |
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Don't forget that there's the whole 30 day notice thing, so expect to pay for another month with rogers when you port your number.
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| # ? Jul 18, 2012 07:49 |
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jwoven posted:Don't forget that there's the whole 30 day notice thing, so expect to pay for another month with rogers when you port your number. This is true and goddamn stupid. I think Telus and Virgin are the only ones who don't automatically do this. I ported from Telus to Bell for a few customers who were not charged for the thirty days.
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| # ? Jul 18, 2012 14:19 |
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It's possible to get that money back by escalating / complaining to the CCTS. Essentially they're charging you for service that they can't possibly provide due to the fact that the number was ported.
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| # ? Jul 18, 2012 14:21 |
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poo poo son, Bell is now offering the $60 fab 10 plan with 6 GB instead of 1 GB. Everything else is the same, offered on any term no contract renewal required. It's offered until August 8th and not available in Manitoba or Saskatchewan because we hate you or something.
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| # ? Jul 18, 2012 17:33 |
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OilSlick posted:poo poo son, Bell is now offering the $60 fab 10 plan with 6 GB instead of 1 GB. Everything else is the same, offered on any term no contract renewal required. It's offered until August 8th and not available in Manitoba or Saskatchewan because we hate you or something. Thanks for pointing that out. I might have to jump on that. I'm sure I can justify it after you helped me save that $5 on vm/Cid
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| # ? Jul 18, 2012 19:15 |
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| # ? May 20, 2013 08:58 |
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This might not be a question for this thread, but what is the legality of recording customer service calls (on my end) in Ontario?
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| # ? Jul 18, 2012 20:17 |
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