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Over the past few years Dell SMB sales has gone down hill. I used to have a single contact that would forward to a pool of reps and my quotes would be handled within hours and the prices were decent. Over the last year reps have continually been promoted or resigned and the service has gotten worse along with it. This last order that I needed to place has been two days without a response. I know Dell has other programs such as Reseller and Premier. I'm not buying a 100 systems at a time but I would like to at least get a little bit of customer service out of the deal. I need about 5 - 10 systems a quarter and a server or 2 a year. Should I just become a Dell reseller and so I don't have to deal with the SMB team?
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| # ? Feb 28, 2013 01:18 |
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| # ? May 20, 2013 16:47 |
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Overlord66 posted:I used to have a single contact that would forward to a pool of reps and my quotes would be handled within hours and the prices were decent. Over the last year reps have continually been promoted or resigned and the service has gotten worse along with it. This last order that I needed to place has been two days without a response. I just call the business ordering line and order from the first fucker who answers.
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| # ? Feb 28, 2013 01:33 |
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It has been for us as well for our SMB purchases. We are really looking at other vendors now for our hardware. Building our own systems via their storefront is a just a colossal pain in the rear end, and we still have to go back and forth with our rep to make sure the right parts are included as their bill of materials is confusing as poo poo. Then some part or licensing request gets stuck in another part of the organization and just sits there until we call up to bitch about. This doesn't include getting a new sales group every three months, with a new MS licensing guy who says the previous guy was full of poo poo.
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| # ? Feb 28, 2013 01:52 |
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ghostinmyshell posted:It has been for us as well for our SMB purchases. In the past, the only way to get Lenovo or HP was to go through a VAR. We bought a couple HP desktops from CDW and it was alright, but we lost a little configurability and it was about $100 more per unit than Dell. The VAR's for Lenovo were all local consulting places who wanted to charge parts+labor to install RAM or HD upgrades (which they just bought from Ingram Micro), that also added to the time it took to get a system. And they also wanted to charge to do silly things like 'Windows XP downgrades' (this was back when Win 7 had just came out).
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| # ? Feb 28, 2013 02:03 |
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Call PCMall or CDW and get in contact with their sales team. They have their own internal team for each of Dell, HP, Lenovo, etc. And they won't jerk you around because they actually want your business and money. You'll get quotes pretty fast. We've used PCMall for quite some time after our own frustration with Dell direct. edit: and the quotes I get from PCMall are *lower* than the ones I got direct from Dell edit2: to clarify, I'm talking about "we were a Dell reseller" and it sucked. They took ages to respond to inquiries.
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| # ? Feb 28, 2013 16:09 |
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We've had really good luck with SHI as a Dell reseller as well.
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| # ? Feb 28, 2013 16:13 |
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We do most of our Dell purchasing through Optiodata, formerly Great Lakes Computers. My rep flat told me recently that Dell is attempting to spin most SMB customers to channel partners. It all made sense when he told me that.
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| # ? Feb 28, 2013 18:08 |
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| # ? May 20, 2013 16:47 |
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Syano posted:We do most of our Dell purchasing through Optiodata, formerly Great Lakes Computers. My rep flat told me recently that Dell is attempting to spin most SMB customers to channel partners. It all made sense when he told me that. Holy poo poo. GLC? Mr. Bob Martin is a saint. My ex-employer and him were in cahoots for quite some time, and we had the Dell reseller stamp too. It boiled down to "do you have a direct contact on the sales team at Dell?" if not, fill out the configuration on the website, that's the best you'll get.
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| # ? Mar 1, 2013 05:55 |
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