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Beefstorm
Jul 20, 2010

"It's not the size of the tower. It's the motion of the airwaves."



You should listen to this while reading this thread. https://soundcloud.com/ministorm/at...danthem/s-6gZ3Y

Updated 4/1/14

I don't want to read this entire thread. What should I get for a plan?
Assuming smartphones, get Mobile Share 2gb or 4gb on a single phone. With two phones, Mobile Share 6-10gb of data. 3 or more phones, 10gb at least if you want the best experience. Every user is different. Go into a store or post in this thread if you want a personalized quote. It's hard to recommend specific phones blindly these days. There's a lot of good choices out there. Do a little research or go into a store.

Latest News

Accelerated Upgrade Eligibility
For all you goons who are stuck in two year AT&T contracts prior to and including January 18th, you are being rewarded. Anyone in a two year contract prior to that period, is eligible for an upgrade on NEXT effective 6 months after your contract effective date.

But Beefstorm, how do I know if I'm eligible?
Easy! Take your phone, dial *NEW#, and press send. You'll be presented with a fat free, low carb text message saying something along the lines of, "Congratulations! You are upgrade eligible for a new smartphone with $0 down on AT&T Next; a new way to upgrade every year and get our new lower rate plans." Or, you'll get a sugar filled, diet shaming text message along the lines of "Haha, sucks to be you! You're stuck with your shattered Motorola Atrix!"

Hooray, I'm eligible! Where do I get this wonderful offer?
You can go to your local AT&T corporately owned location, an AT&T authorized retailed, or ATT.com.

Can I go to Best Buy, Radio Shack, Amazon, etc?
No.

Can I get a two year upgrade with this?
No.

Latest Promotions!

New Line Credit EXTENDED!
Starting today until 4/30/14, AT&T is offering $100 for any new line of service. This offer is available for everyone for any smartphone, tablet, feature (basic) phone, connected device (aka Hotspots, FiLIP kid watch), and wireless home phones. This does not include GoPhones or Digital Life. This promotion is not limited by type of contract you sign. You can sign up for NEXT, bring your own device, or sign for 2 year.

This offer is STACKABLE with the $100 customer owned tablet promotion.

$100 Customer Owned Tablet Credit
Right now, if you activate a tablet that you already own on a 2-year agreement, you can get a $100 bill credit. This is stackable with the $100 new line credit. So you basically get $200 in credits for signing it into a two year agreement. It makes your two years, nearly free, if you are on the $10 mobile share tablet plan.

FREE Galaxy Tab 3 EXTENDED!
Right now if you purchase a Galaxy S4, Galaxy S4 Active, or a Galaxy Note 3, you can get the Galaxy Tab 3 for $100. After 45 days of paid service, you get a $100 bill credit, essentially making the tablet, FREE! 2 year contract required



----------------------------------------------------------------------------------------------------------

Welcome to AT&T! Rethink Possible!

AT&T is a national Wireless, TV, Internet, and Phone (and apparently now home security) service provider. ITT you will find customers angry about their phones, authorized retail employees who are angry about selling phones to these customers (and sometimes mess it all up), and COR store employees who are angry at authorized retailers for messing it all up. They are all here to make your life with AT&T, a little better. So be nice.


Important Phone Numbers
Customer Service - 1 (800) 331-0500 or 611 from your cellphone
Tech Support - 1 (800) 801-1101
Automated Activation for phones purchased online - 1 (866) 895-1099
Number Porting - 1 (888) 898-7685
Pre-Paid Customer Service - 1 (800) 901-9878
International Care - 1 (916) 843-4685 free call while overseas
Tier 2 Tech Support - PM me. Only do this if you have tried other routes already.



Wireless

AT&T is one of the major wireless players out there. They are the first telephone company that mattered (they had a monopoly for awhile). Hell even Verizon spawned off of them after the major breakup of the company by the government.

There are a couple of types of accounts that I want to go over as they are mentioned often.

Consumer - Standard consumer account
IRU - Stands for Individual Responsibility User. Basically, a consumer account with a discount.
CRU - Stands for Corporate Responsibility User. Basically, a business account.

AT&T's current offer is our Mobile Share Value plans.

These are plans that allow you to share your data between devices. They all include unlimited talk and text in the USA. They also include tethering for ALL phones on the account for no additional charge. They are billed pretty simply. There is a base plan charge, and a per device fee. Each type of device has a different rate.

These new plans have a special feature that going right after T-Mobile. If you have a smartphone out of contract, you get a $15 credit on your bill every month on tier one, and a $25 credit on tier two. This essentially makes the smartphones $15-$25/month instead of $40/month. Out of contract means you completed a 2 year contract, you brought your own device, or you are on AT&T NEXT. So honestly, AT&T is pretty worthwhile for you contract free goons.

The plans are split into two price tiers, which will be explained further below.

Tier 1
300MB of data - $20/month base charge
1GB of data - $25/month base charge
2GB of data - $40/month base charge
4GB of data - $70/month base charge
6GB of data - $80/month base charge

Tier 2
10GB of data - $120/month base charge
15GB of data - $160/month base charge
20GB of data - $200/month base charge
30GB of data - $300/month base charge
40GB of data - $400/month base charge
50GB of data - $500/month base charge

The different tiers change the price per phone.

Tier 1
Smartphones in contract - $40/month
Smartphones out of contract $25/month
Basic phones - $20/month
Laptops, Air Cards, Mifi - $20/month
Tablets, PS Vita, Cameras - $10/month

Tier 2
Smartphones in contract - $40/month
CRU Smartphones in contract - $35/month
Smartphones out of contract - $15/month
Basic phones - $15/month
Laptops, Air Cards, Mifi - $20/month
Tablets, PS Vita, Cameras - $10/month


The plans below are no longer available to new customers. Mobile share plans are the only remaining plans. I will keep this here for customer who already have the plans who need reference.

quote:

Step 1: Choose your Minutes
Nation Plans
These minute plans are for one line of service. This is your basic individual service.

450 minutes - $39.99/month
900 minutes - $59.99/month
UNLIMITED - $69.99/month

FamilyTalk Plans
These are the group minute plans. They include minutes you share across the account. The prices are advertised for the first two lines, and each addition line is $9.99/month. The exception being unlimited minutes which each line is $49.99 additional. Family plans can have up to 5 lines, except the 550 minute plan which is limited to 3 lines.

550 minutes - $59.99/month
700 minutes - $69.99/month
1400 minutes - $89.99/month
2100 minutes - $109.99/month
UNLIMITED - $119.99/month

Rollover Minutes
Every plan comes with rollover minutes. Basically any minutes you didnít use this billing cycle goes into a pool of minutes to use later incase you go over. Rollover minutes expire one year after accumulation.

Step 2: Choose your Messaging
Theres really no variety for messaging plans anymore. Itís unlimited or PPU these days.

Pay per use texting - $0.20/text
Individual Unlimited - $20/month
Family Unlimited - $30/month

The benefit to having an unlimited messaging plan is that it grants you unlimited calling to any cell phone in the USA, regardless of carrier. The unlimited calling does not apply to the 550 minute family plan.

Step 3: Add your data
Every smart phone needs a data plan. AT&T has a few to choose from.

300mb - $20/month (Unless you plan on turning off cellular data, or this is your senile mothers phone, stay away from this plan at all costs. It really isnít worth it.)
3gb - $30/month
5gb - $50/month (includes AT&T officially sanctioned tethering)

Overages are $10/gigabyte except for the 300 mb which is $20/300mb. Seriously, stay away from 300mb.

Here we go again. As on December 8th, these plans are no longer available. I will leave these here so people who are grandfathered in can reference this.

quote:

Mobile Share

These are plans that allow you to share your data between devices. They all include unlimited talk and text in the USA. They also include tethering for ALL phones on the account for no additional charge

They are billed pretty simply. There is a base plan charge, and a per device fee. Each type of device has a different rate.

Just like the 300 mb data plan, stay away far from, 300mb and 1gb. Again, unless it is just for you, or a family of senile mothers, donít get it. 2gb is even pushing it, but some people can do with just 2gb.

300MB of data - $20/month base charge, $50/month each smartphone
1GB of data - $40/month base charge, $45/month each smartphone
2GB of data - $50/month base charge, $45/month each smartphone
4GB of data - $70/month base charge, $40/month each smartphone
6GB of data - $90/month base charge, $35/month each smartphone
10GB of data - $120/month base charge, $30/month each smartphone
15GB of data - $160/month base charge, $30/month each smartphone
20GB of data - $200/month base charge, $30/month each smartphone
30GB of data - $300/month base charge, $30/month each smartphone
40GB of data - $400/month base charge, $30/month each smartphone
50GB of data - $500/month base charge, $30/month each smartphone

Basic phones - $30/month
Laptops, Laptop cards, and dedicated hotspots - $20/month
Tablets, Gaming devices, and cameras - $10/month

Prepaid
No contract? No problem. Just don't expect anything less than lovely service. You are a fool if you don't think AT&T prioritizes their network.

$60/month - Unlimited talk, text and 2gb of data
$50/month - Unlimited talk, text and no data
$40/month - 500 Minutes, unlimited text, 200 mb
$25/month - 250 minutes, unlimites text, no data


Features

Phone Insurance (Mobile Protection Pack)

AT&T (like every other carrier) offers phone insurance. It is managed by Asurion. If your dumbass drops your phone into a river, you can get a new refurbished "AT&T Certified Like New" one for a deductible. The plans are as follows.

Mobile Insurance (phone replacement only) - $6.99/month
Mobile protection pack (insurance, tracking, enhanced support) - $9.99/month

This may be my brain washed AT&T mind talking, but the enhanced support actually isnít half bad. They are trained to do everything you ever wanted to do with your phone. Enhanced support is not for people who know how to work a phone. Itís meant for the guy who doesnít want to help their mother every 5 minutes with ďHOW DO I FIX MY BLUETOOTH!?Ē

There are 3 levels of deductibles.

Level 1 - Basic Phones and cheap smartphones - $50
Level 2 - Smartphones - $125
Level 3 - Premium smartphones and iPhones - $199

Reps in store can look up the deductible for the phone you buy.

AT&T Navigator

Itís a GPS app for those on basic phones. It actually pretty good but not worth $9.99/month.

Roadside Assistance

AAA for poor people. $2.99/month. Follows the phone, not the car. Not really worth it. But itís there. Iíll expand on this later. Or probably never. It is some authorized retailerís policy to put this on your account without asking you. It is free for 30 days so they hope you will not notice. So just check your bill after you buy a phone from them.


Discounts
Most employers have a discount. Ask in this forum and one of us will check your discount at our earliest convenience. The discount comes off of the base minutes plan, the 5gb data plan, and the base rate for mobile share.


Devices

Phones
Obviously, we are a phone company, so we sell phones. There are about 30-40 to choose from in stores. You just have to go in and look. But if you don't feel like it, here's what goons will recommend in no particular order.

1. iPhone 5s
http://apple.com/ if you really need to know more.

2. Samsung Galaxy S 4
Pretty much the standard for android phones right now.

3. HTC One
32gb and Beats audio in this.

4. Nokia Lumia 1020
The only Windows phone worth considering.

There are obviously more phones than this. But this is what I recommend to most customers.


Wireless Home Phone
If you have a home phone, you should consider one of these. It's $9.99 to add to your current family plan, or $19.99 for UNLIMITED US calling. Keep your old phone number and equipment. Plus the box is free on a 2-year agreement.

$9.99/month - Add to current family talk plan (NOT MOBILE SHARE).
$19.99/month - Unlimited US calling.

Tablets
There are two ways to buy tablets in store and they both make economical sense. First is traditional 2 year plan. If you sign your tablet for two years, you get $100 off. Even iPads! Not a bad deal. You can also do the tablet installment program. Split the full retail price of the device by 20 and you have your monthly device payment. These are $10 a month on Mobile Share, and range from $15 to $50 on a traditional plan.

Mobile Hotspots
These are the stand alone MiFi pucks that you can buy with a bucket of data.they provide internet service to any WiFi device you have.

$50/month - 5gb of data
$20/month - Add to mobile share

The 5gb plan is discountable.


Pricing for devices

Once again, in its effort to not be out done, AT&T decided to have multiple ways to pay for equipment.

Standard 2 year contract pricing (AT&T Upgrade Advantage)
This pricing allows you to sign a 2 year contract and get the phone at a reduced price. Typically around a $400 discount from retail. This is available for customers when they activate, or when they upgrade. Upgrades come every 24 months. Yes they recently extended it. No, there is nothing you can do about it.

Early iPhone Upgrade
You want a new iPhone, but are not upgrade eligible. In our agreement with apple, you can purchase a brand new iPhone at $250 above the two year pricing. You are eligible for this after 6 months.

AT&T Next
So, you are someone who likes having a new phone all the time. AT&T announced NEXT to help you with this. There is the NEXT 12 program, where you get a new phone every 12 months, and the NEXT 18 program where you get a new phone every 18 months.

Here's how it works. Lets say you want the latest iPhone. You sign a financing agreement to pay for the phone's full retail price over a term of 20 for NEXT 12 or 26 months for NEXT 18. There is no activation/upgrade fee, no financing charge, no interest, and no service contract. You only pay the sales tax upfront. If you live in a state without sales tax, good for you! No money down! Unlike T-Mobile Jump, you are not required to have the insurance on your device. 12 or 18 months rolls around, and the iPhone 9 has come out. You HAVE to have it. Stop into an AT&T store, turn in your phone in working condition, get a new phone with a new installment agreement. When you turn in your phone, your installment agreement is considered complete and you no longer owe money on that phone.

Now for the, "Ah, that's how they get you."

The phone has to be in "working condition". I don't know how strict this will be, but I assume it will be the same terms for the current trade in program. Those terms being:

1. The device must be able to power on and off.
2. The LCD must be intact, free of any chips or cracks and functioning correctly.
3. There must not be anything else on the device broken or cracked. Housing, keypad, hinge or battery door, etc.
4. The battery must be intact.

Another important note. If you decide to cancel service, your payments will be accelerated, and the rest of your financing agreement must be paid off.

Now let's look at this from an economical stand point. This program only makes sense for SOME people. Now that they changed the way plans work, it may be a lot more economical for some of you.

Lets do some math. I am going to compare a 2 year agreement to an AT&T NEXT 12 program. If you were to purchase an iPhone 5S today from me on a two year contract on the new Mobile Share Value plans, you would pay the following over the course of a year.

$80 Mobile Share 6gb Main Charge
$40 Mobile Share Smartphone Charge
-------
$120/month * 12 + $199 (iPhone) + $36 Activation fee = $1675

Now if you were to do the same thing with NEXT 12

$80 Mobile Share 6gb Main Charge
$40 Mobile Share Smartphone Charge
-$15 Out of contract credit
$32.50 iPhone Monthly Charge
-------
$137.5/month * 12 + $199 (iPhone) + $36 Activation fee = $1650

So that's only $25 savings. But lets look at even higher data.

$100 Mobile Share 10gb Main Charge
$40 Mobile Share Smartphone Charge
-------
$140/month * 12 + $199 (iPhone) + $36 Activation fee = $1915

Now if you were to do the same thing with NEXT 12

$100 Mobile Share 6gb Main Charge
$40 Mobile Share Smartphone Charge
-$25 Out of contract credit
$32.50 iPhone Monthly Charge
-------
$147.5/month * 12 + $199 (iPhone) + $36 Activation fee = $1770

That's $145 in savings. Plus you get a new phone every year. You have to decide for yourself if it is worth it. Keep in mind that if you let month 13 roll around in the top scenario, you WILL be paying more in the end. But that's may not be a big deal since you STILL get a new iPhone every year.

If you are someone who just doesn't want a contract, this is 100% for you. You have already decided not to take advantage of AT&T's two year pricing and are already comfortable with forking over ~$600. Why not pay for the phone over time interest free? Helps your credit. Plus no activation fee.

If you are someone who is comfortable with the phone they have for longer than two years, this may not be for you. There is no reason to pay extra every month other than restarting your warranty every month. However, some phone still end up costing less on NEXT, even after 20 months. Let a rep do the scary math for you.

You have to decide for yourself if this is worth it.




Wired (U-Verse, DirecTV)


AT&T offers wired services to several places in the country. This service is branded as U-Verse. I am not in a U-Verse market so if any information is wrong in this thread, feel free to correct me. There is bundle pricing available. I do not have it. I believe this information is out of date. If someone who is in a wired market could write up some updated info, that would be great.


TV Packages
All prices include One HD-Ready Total Home DVR.

U-Family - 130 Channels - $59/month
U200 - 270 Channels - $74/month
U300 - 360 Channels - $89/month
U450 - 430 Channels - $121/month

Internet Packages
All prices include a 1 year contract.

Pro Internet - 3mbps down - $29.95/month for 12 months
Elite Internet - 6mbps down - $34.95/month for 12 months
Max Internet - 12mbps down - $39.95/month for 12 months
Max Plus Internet - 18mbps down - $44.95/month for 12 months
Max Turbo Internet - 24 mbps down - $54.95/month for 12 months

Home Phone Packages
U-Verse Voice 200 - 200 USA Minutes - $25/month
U-Verse Voice Unlimited - Unlimited USA, Canada, and Puerto Rico - $35/month
U-Verse Voice International - Same as above, discount international calling - $40/month


DirecTV
AT&T offers DirecTV to people outside of U-Verse markets. Same plans that DirecTV offers, but typically with about $5 off a month when you combine with your AT&T bill. We are not allowed to sell it in our market so I donít know all the details.



DIGITAL LIFE

AT&T will literally do anything to have you walk out the door with one of these. My manager overrides upgrades for this. Looking to get a new phone but only like 7 months into contract? Buy this. This is our home security and automation system. If you were already considering having a security system in your home, this is the way to go. We are cheaper than ADT, Guardian, Brinks, Vivint, etc, etc. We have the shortest contract of two years. Monthly service costs about the same if not cheaper.



The different ways to buy AT&T products and services!



This is where it gets fun complicated annoying all of the above...

There are various places to buy AT&T stuff. There is the web, AT&T stores, customer service, and national retail stores. Each one has its own advantages and disadvantages. We will be covering all four.

AT&T can be purchased on various websites. There used to be many more websites you could purchase from, but AT&T decided they wanted to be the only ones providing discounts online, so they pulled the contracts from many of them. In reality, the only two online players you should be shopping with are ATT.com and Amazon.com.

AT&T also has store fronts they can call their very own. The two types are a COR store, and an Authorized Retailer.
Make sure you are an authorized user before coming into a store. We will not be able to help you if you are not the account holder or authorized user.

And finally there are national retail stores. These are Radio Shack, Best Buy, Target, etc, etc.

ATT.com
The corporate owned website. This lets you modify your account, pay your bill, buy phones and accessories, right on the site yourself! If you buy any refurbished phones, this is the only place I would recommend, and only place I think you can buy them. They occasionally hold specials on phones and usually has the same prices as COR stores. Plus, FREE SHIPPING!

Amazon.com
Amazon will almost always have the cheapest prices. You can save tons of money on your phones buying from Amazon. However, there is a catch to this money saving. If you change your plan within the first 181 days, or break contract with AT&T, Amazon will charge an additional $400 on top of whatever Early Termination Fee AT&T charges you.

AT&T COR Store (Recommended)
These are corporately owned AT&T stores. If you ever want to purchase your phone from a store front, I would highly recommend going to a corporately owned store. They are 99% guaranteed not to gently caress up your plan. NOTE: According to my boss, reps in COR stores can now match ATT.com prices as long as it is an exact match of the device and color. AKA, 99 cent refurbished Note wont get you a Note II for 99 cents (which people do ask for). This Price matching is based on the region you are in. North East will match ATT.com prices. Other regions are unknown to me. This has ended.

Customer Service
A COR store in phone form. You can order from these guys, and you won't have a bad experience, but just go in store. It's much more worth it to play with the phone you are about to buy.

AT&T Authorized Retailer
AT&T Authorized Retailers are AT&T stores that are not corporately owned. They are owned by a third party and are authorized by AT&T to sell their products and services. You can tell they are an authorized retailer because typically they are lower quality, have less live demo devices, and have a sign on the front door that says Authorized Retailer. You can typically negotiate better prices with them as they have more power to modify equipment prices than COR stores. However, be prepared to check your account afterwards. Some stores are notorious for loading up features on your account. If you make sure you check your account after purchasing the phone, you will be fine. Not all Authorized retailers are bad people. Mine however promoted throwing features on your account without permission, so just watch out.

National Retail
These are stores like Best Buy, Target, Wal-Mart, Radio Shack, etc, that sell AT&T phones. I highly recommend not purchasing a phone from here as they will not be able to help you at all with your account if something messes up. These stores can sometimes waive upgrade fees, get the best prices, etc, etc. Want to keep your unlimited data? Might want to shy away from these places.




FAQ

Who are you?
I am Beefstorm. I have worked for authorized retailers, and COR stores for a couple of years now.

Something is wrong in this thread.
Send me a PM or post in this thread and I will correct it.

Can you look at my bill and see if I can save money?
Agents in the Authorized retailer space have a much more lenient policy on account access. Ask them. COR is very strict on account access.

I work for xyz company, what is my discount?
Post here and we will check at our earliest convenience. As they are looked up I will try to compile a list. Union's automatically get a 15% discount.

What is this upgrade/activation fee?
The official AT&T response is that it covers the cost of building out new networks and technologies.

These upgrade fees are BS. Waive them.
Can't sorry. Why didn't you just get AT&T NEXT? No fees like this when you do it.

But...but...
Yeah, AT&T has really started cracking down on the waiving of upgrade and activation fees. Kind of impossible now.

Can't I just buy a phone from you? I don't trust anyone who doesn't look like a goon.
If you are in the western Pennsylvania area, we can talk! If you really want to find one of us, just post your general location in this thread and one of us will try and find you.

I want to upgrade, change my phone, or otherwise do something weird to my plan, but I don't want to lose unlimited data. Help!
Unlike Verizon, you are not required to give up unlimited data when you upgrade. But just make sure you ask to keep it. Also, at least hear the reps out when they offer you something like a mobile share plan without unlimited data. We don't tell you to get rid of it unless you truly don't need it. Transfer of billing responsibility is the exception to this rule. That can cause you to lose your unlimited sometimes. NOTE: There are some rare instances in which an unlimited data plan must be removed to upgrade. This is usually reserved for plans which are unlimited data worldwide. First of all, that's an awesome plan. Second, your gonna lose it if you want to change phones.


Posting in this thread

There are various AT&T reps here to help you with your woes. I personally am a COR store RSC. We are all here to help answer your questions and make your life with AT&T easier. Please be nice though. Most of us deal with customers complaining a lot, and don't feel like dealing with it here.

PLEASE NOTE: All statements made by AT&T employees, agents, or representatives are the views of the poster only and not to be considered the opinion of AT&T or itís affiliates. Please consult with customer service or your local AT&T store for more information before making changes to your account.

Beefstorm fucked around with this message at Apr 3, 2014 around 21:07

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Beefstorm
Jul 20, 2010

"It's not the size of the tower. It's the motion of the airwaves."


Reserved.

Vinlaen
Feb 19, 2008



I'm using AT&T with my iPhone 5 using LTE and my grandfathered unlimited data plan.

If I go over 5 GB, how much will AT&T throttle me?

EDIT: I've just gone over and have used 5120.4 MB and AT&T throttled me to 0.5 Mbps. That's insane...

Vinlaen fucked around with this message at Mar 21, 2013 around 14:51

Beefstorm
Jul 20, 2010

"It's not the size of the tower. It's the motion of the airwaves."


Vinlaen posted:

I'm using AT&T with my iPhone 5 using LTE and my grandfathered unlimited data plan.

If I go over 5 GB, how much will AT&T throttle me?

EDIT: I've just gone over and have used 5120.4 MB and AT&T throttled me to 0.5 Mbps. That's insane...

Yeah you pretty much go to edge speeds. It's drastic.

Stumpalitious
May 7, 2007

COME GET SOME


So I have been pricing out plans to see how much each carrier would cost me. I know my work makes me eligible for a 20% discount (or I was told that at a corporate store) but I just wanted to ask about the unlimited messaging thing. How much does each text message cost if I do not have unlimited messaging? Does it just count off my minutes or does it cost money directly? I just wanted to know since I don't do a lot of texting.

Turnquiet
Oct 24, 2002

My friend is an eloquent speaker.



How are corporate discounts applied against mobile share plans? If I have 2 smart phones and the 4GB package and a 19% discount is it applied to the base charge, the smart phone charges, or both the base charge and the two smartphone charges?

obeyasia
Sep 21, 2004



Turnquiet posted:

How are corporate discounts applied against mobile share plans? If I have 2 smart phones and the 4GB package and a 19% discount is it applied to the base charge, the smart phone charges, or both the base charge and the two smartphone charges?

Base charge.

EbolaIvory
Jul 6, 2007

NOM NOM NOM

Stumpalitious posted:

So I have been pricing out plans to see how much each carrier would cost me. I know my work makes me eligible for a 20% discount (or I was told that at a corporate store) but I just wanted to ask about the unlimited messaging thing. How much does each text message cost if I do not have unlimited messaging? Does it just count off my minutes or does it cost money directly? I just wanted to know since I don't do a lot of texting.

20 cents or something. And you're charged for incoming and outgoing. Just pay for texting unless you intend to only use Google voice or whatever.

Dread Unshown
Dec 12, 2005

Shut your face and mop up the damn yogurt.


Regarding employer discounts, I work for the National Arbor Day Foundation and I'm curious if they have a deal with AT&T or not. Thank you in advance for whomever takes the time to look this up!

Beefstorm
Jul 20, 2010

"It's not the size of the tower. It's the motion of the airwaves."


Dread Unshown posted:

Regarding employer discounts, I work for the National Arbor Day Foundation and I'm curious if they have a deal with AT&T or not. Thank you in advance for whomever takes the time to look this up!

Couldn't find you in the system. Could it be under any other names?

Dread Unshown
Dec 12, 2005

Shut your face and mop up the damn yogurt.


Beefstorm posted:

Couldn't find you in the system. Could it be under any other names?

It's a stretch, but, Arbor Day Farms.

Beefstorm
Jul 20, 2010

"It's not the size of the tower. It's the motion of the airwaves."


Dread Unshown posted:

It's a stretch, but, Arbor Day Farms.

Nothing. If you are part of any union, thats 15%.

Dread Unshown
Dec 12, 2005

Shut your face and mop up the damn yogurt.


Beefstorm posted:

Nothing. If you are part of any union, thats 15%.

No dice. I appreciate you taking the time to check for me, however. Thank you!

doughboy1013
Apr 4, 2011


Ok, I want to make sure I understand Mobile Share billing correctly and verify it is definitely not worth it in my situation.

My sister and I are on a family plan with two others (four lines total, two dumb, two smart), 25% discount. We both have the $30 3GB plan.

My understanding of the math is, since we do not go over our data allotment, the Mobile Share is definitely not worth our time if calculated correctly below...

Current:
Separate 3GB plans: $30 + $30 = $60

Other Options (w/ tethering):
Separate 5GB plans: ($50 + $50) * 75% = $75

Mobile Share:
4GB Share: $70 base * 75% + $40 2nd line = $92.50
6GB Share: $90 base * 75% + $35 2nd line = $102.50

This looks right?

I take it Mobile Share is intended for those who really need to tether (we don't) or have many, many lines.

Maneki Neko
Oct 27, 2000



doughboy1013 posted:

Ok, I want to make sure I understand Mobile Share billing correctly and verify it is definitely not worth it in my situation.

My sister and I are on a family plan with two others (four lines total, two dumb, two smart), 25% discount. We both have the $30 3GB plan.

My understanding of the math is, since we do not go over our data allotment, the Mobile Share is definitely not worth our time if calculated correctly below...

Current:
Separate 3GB plans: $30 + $30 = $60

Other Options (w/ tethering):
Separate 5GB plans: ($50 + $50) * 75% = $75

Mobile Share:
4GB Share: $70 base * 75% + $40 2nd line = $92.50
6GB Share: $90 base * 75% + $35 2nd line = $102.50

This looks right?

I take it Mobile Share is intended for those who really need to tether (we don't) or have many, many lines.

Mobile share includes unlimited voice and texting though, you need to include your current voice/text costs in your calculations. It's not a new data plan, it replaces your existing family plan.

So just as an example:

Family Plan:

700 minutes base ($69.99) + unlimited texting ($30) + extra line ($9.99) + 2 3GB data plans ($30 + $30) = $170ish

Mobile Share:

6GB Shared ($90) + your smart phone ($35) + her smart phone ($35) = $160ish.

EDIT:

OH snap, didn't see that you had dumb phones on the plan. This might get messier then, although it depends on how many minutes you burn thorugh in a month.

EXAMPLE 2:

Family plan:

700 minutes base ($70) + unlimited texting ($30) + extra line ($10 + $10 + $10) + 2 3GB data plans ($30 + $30) = $190

Mobile Share:

6GB SHared ($90) + smart phone ($35) + smart phone ($35) + dumb phone ($30) + dumb phone ($30) = $220

Maneki Neko fucked around with this message at Mar 24, 2013 around 02:31

doughboy1013
Apr 4, 2011


Ok, didn't catch that Mobile Share includes talk/text. Knowing that, I'll have to take this to a spreadsheet to figure out all the various scenarios, since the two lesser lines muck it up.

Thanks!

GTJustin
Nov 24, 2010


So I still have a month left on my contract, and I want to switch to Straighttalk. Just called at&t and they told me I'd have to pay $62 for the ETF, is there anyway I can just keep paying the $10/line (family plan+additional lines) but have them release the number?

obeyasia
Sep 21, 2004



GTJustin posted:

So I still have a month left on my contract, and I want to switch to Straighttalk. Just called at&t and they told me I'd have to pay $62 for the ETF, is there anyway I can just keep paying the $10/line (family plan+additional lines) but have them release the number?

No. Phone numbers and contracts are intrinsically connected.

Tenasscity
Jan 1, 2010


What kind of discounts could I get as a contractor working for AT&T. I literally work on their systems and even have an building ID and ATTUID.

I'm in the market for a new contract.

I want a smartphone with teathering, 5 gb plan. don't care about the rest.

Tenasscity fucked around with this message at Mar 25, 2013 around 17:04

Google Butt
Oct 4, 2005

if we look straight and deep into renan's eyes, an intelligent self-assured personality looks back at us


Is it reasonable to expect to see the galaxy s3's price to drop to free with an upgrade fairly soon?

obeyasia
Sep 21, 2004



The original Note only got down to $199 even after the Note 2 was released. These are COR store prices btw. Doesn't seem too likely based on that.

Beefstorm
Jul 20, 2010

"It's not the size of the tower. It's the motion of the airwaves."


Tenasscity posted:

What kind of discounts could I get as a contractor working for AT&T. I literally work on their systems and even have an building ID and ATTUID.

I'm in the market for a new contract.

I want a smartphone with teathering, 5 gb plan. don't care about the rest.

You would have to talk to your AT&T corporate contact. You might be eligible for something called EMO. Your contact can tell you more about it if you are eligible.

EbolaIvory
Jul 6, 2007

NOM NOM NOM

Google Butt posted:

Is it reasonable to expect to see the galaxy s3's price to drop to free with an upgrade fairly soon?

Not at a COR store. Ever.

Hell, No Corporate store for any carrier would give that phone free ever. (S5 comes out. Maybe.)

Beefstorm
Jul 20, 2010

"It's not the size of the tower. It's the motion of the airwaves."


Google Butt posted:

Is it reasonable to expect to see the galaxy s3's price to drop to free with an upgrade fairly soon?


EbolaIvory posted:

Not at a COR store. Ever.

Hell, No Corporate store for any carrier would give that phone free ever. (S5 comes out. Maybe.)

If you are willing to go to an authorized retailer, they have it cheaper. Currently mine has it for $149.

keeper
Jun 5, 2002


Beefstorm posted:

If you are willing to go to an authorized retailer, they have it cheaper. Currently mine has it for $149.
Does anything definitively beat getting the refurbed SIII for $30 (upgrade/renewal)? The S1 I kept stretching it's life to the next deal picked a bad time to quit on me.

Tenasscity
Jan 1, 2010


Is it typical for a work/employee discount to apply only to phone minutes and not a dataplan?

That is what I was told today at a Corp store.

obeyasia
Sep 21, 2004



Tenasscity posted:

Is it typical for a work/employee discount to apply only to phone minutes and not a dataplan?

That is what I was told today at a Corp store.

Yes. Unless it you have a $30.01/month non-mobile share data plan.

BizzaroprOn
Jan 19, 2005

2 in the chest followed by one in the head

I current have a family share plan 700, unlimited text, and both phones are iphones with the grandfathered unlimited dataplan for both. Essentially, my wife and I got iphones and the data plans with them when the old iphone 3G's came out.

Question - we both want to move to the Samsung Galaxy III or IV depending on the price - will we loose our unlimited data plans if we switch phones? I plan to change nothing with the plans and texting.

Duckman2008
Jan 6, 2010

Don't you know there ain't no devil, its just God when he's drunk.


BizzaroprOn posted:

I current have a family share plan 700, unlimited text, and both phones are iphones with the grandfathered unlimited dataplan for both. Essentially, my wife and I got iphones and the data plans with them when the old iphone 3G's came out.

Question - we both want to move to the Samsung Galaxy III or IV depending on the price - will we loose our unlimited data plans if we switch phones? I plan to change nothing with the plans and texting.

Your plan will stay exactly the same. Go to a COR store

Beefstorm: new OP looks very good, few things to mention:
-unlimited texting gives unlimited mobile to any mobile. I didn't see that in there, and it's a kicker for some people. Basically, ATT voice plans have unlimited calling to other ATT numbers, but when you add on unlimited messaging either the individual or the family gets unlimited calling to any mobile phone (IE the minutes are just for landlines). Please note that the exception is the 550 minute family plan, you cannot get Any mobile to mobile calling on that plan.
-Corporate would be ashamed of you, no mention of Wireless Home phone. All people here really need to know is that most employees will give you the drat store to sell one of those things.
-Individual hotspot plan is $50 a month, and last I checked discounts do not apply to it.
-if you want a LTE iPad, you can get it $100 off with a two year contract. Not a great deal for everyone, but if you plan on using it over cellular every month, not bad. If you already have an ATT capable iPad ATT will offer the $100 as a credit on the bill with a two year contract.
-if you want a thing on digital life (home security), I can write it up next month. It's actually not bad monthly, just high cost to startup.
-personal opinion: but the disclaimer is kind of unnecessary.

Edit : and a synopsis of prepaid:
Prepaid plans are:
$0.10 a min
$2 a day for unlimited call and text. $0 on days that you use nothing.
$25 a month for 250 mins (no mobile to mobile) and unlimited texting.
$50 for unlimited call, text and data for feature phones.
$65 for unlimited call text and 1GB of 3G data for non-LTE smartphones

iPhones are not allowed on prepaid. Smartphones places on the $50 plan may be able to do call and text, but def not data. Smartphones will get 3G only, pretty sure they don't get H+. And if ATT coverage is weak in your area, FYI that roaming is NOT included on prepaid plans.

Putting $25 or more down will last you 90 days versus 30 days, putting down $100 last a full year. The $0.10 plan is great for mom who never turns on her phone.

Duckman2008 fucked around with this message at Mar 27, 2013 around 13:39

EbolaIvory
Jul 6, 2007

NOM NOM NOM

Duckman2008 posted:

-personal opinion: but the disclaimer is kind of unnecessary.



Disagree. He's covering reps rear end in case of stupid worst case scenario. Sprint cor training mentioned that exact disclaimer and told us to use it in times we were posting about anything opinion based towards the company. Mileage may very.

Beefstorm
Jul 20, 2010

"It's not the size of the tower. It's the motion of the airwaves."


Duckman2008 posted:

-unlimited texting gives unlimited mobile to any mobile. I didn't see that in there, and it's a kicker for some people. Basically, ATT voice plans have unlimited calling to other ATT numbers, but when you add on unlimited messaging either the individual or the family gets unlimited calling to any mobile phone (IE the minutes are just for landlines). Please note that the exception is the 550 minute family plan, you cannot get Any mobile to mobile calling on that plan.
-Corporate would be ashamed of you, no mention of Wireless Home phone. All people here really need to know is that most employees will give you the drat store to sell one of those things.
-Individual hotspot plan is $50 a month, and last I checked discounts do not apply to it.
-if you want a LTE iPad, you can get it $100 off with a two year contract. Not a great deal for everyone, but if you plan on using it over cellular every month, not bad. If you already have an ATT capable iPad ATT will offer the $100 as a credit on the bill with a two year contract.
-if you want a thing on digital life (home security), I can write it up next month. It's actually not bad monthly, just high cost to startup.

I'll add all of this in. I thought standalone hotspot did get a discount...but scanning MyCSP right now is not revealing anything.

Lol on the home phone. My DM told us to actually discount iPhones to sell them (Which is 100% against policy but he doesn't care).

Yes I would appreciate the digital life write up if you want. My RAE told me it's coming to Pittsburgh soon. So hopefully I will know more myself soon. We were instructed to take the training.

And I will add the prepaid stuff.

Duckman2008 posted:

-personal opinion: but the disclaimer is kind of unnecessary.

This is more to prevent a pubbie from going into a store and saying, "OH LOOK, THIS GUY WHO SAYS HES A REP SAID HE KNOWS YOU CAN DISCOUNT THE IPHONE TO $10!!!" Then they track me down and fire me. Not that I think that will happen...but rather prepare for the worst.

EDIT: My RAE just informed me that standalone hotspot discounts as long as you have the 5gb.

Beefstorm fucked around with this message at Mar 27, 2013 around 19:47

Duckman2008
Jan 6, 2010

Don't you know there ain't no devil, its just God when he's drunk.


EbolaIvory posted:

Disagree. He's covering reps rear end in case of stupid worst case scenario. Sprint cor training mentioned that exact disclaimer and told us to use it in times we were posting about anything opinion based towards the company. Mileage may very.

In reality official ATT policy if they found out actual names of posters on this thread would very likely just be termination. ATT hates social media and the Internet in any form, whether there is a disclaimer of any sort or not.

That being said, I can agree with what Beefstorm said in reply to my point. So leave it in.

I'll get something on digital life over the next few weeks.

monkeybounce
Feb 9, 2007


Two questions.

1. My company has an ATT discount, but I'm not the primary name on the account (it's a family share plan with my fiance). Will I still be able to get the discount?

2. I know you said activation fees aren't generally waived anymore, but is that for Wireless or for all services? I want to switch to UVerse, but UVerse and Comcast are the same price in my area. If I switch to UVerse, I'll have to pay a 199 activation fee...so why would I switch? Would this be a logical reason for trying to get the fee waived?

Duckman2008
Jan 6, 2010

Don't you know there ain't no devil, its just God when he's drunk.


monkeybounce posted:

Two questions.

1. My company has an ATT discount, but I'm not the primary name on the account (it's a family share plan with my fiance). Will I still be able to get the discount?

2. I know you said activation fees aren't generally waived anymore, but is that for Wireless or for all services? I want to switch to UVerse, but UVerse and Comcast are the same price in my area. If I switch to UVerse, I'll have to pay a 199 activation fee...so why would I switch? Would this be a logical reason for trying to get the fee waived?

1. No. Must be in your name. You could transfer numbers to your name, $18 transfer fee unless you can get care to waive it (no idea if they would).

2. I couldn't answer this one.

Beefstorm
Jul 20, 2010

"It's not the size of the tower. It's the motion of the airwaves."


monkeybounce posted:

2. I know you said activation fees aren't generally waived anymore, but is that for Wireless or for all services? I want to switch to UVerse, but UVerse and Comcast are the same price in my area. If I switch to UVerse, I'll have to pay a 199 activation fee...so why would I switch? Would this be a logical reason for trying to get the fee waived?

Wireless is strict as gently caress on activation and upgrade fees now. They are much more flexible for wired. But you have to talk to customer service for the best results.

Duckman2008
Jan 6, 2010

Don't you know there ain't no devil, its just God when he's drunk.


Someone correct me if I'm wrong, but Beefstorm I'm pretty sure you can't get a $30 plan for the mobile hotspot, it's either $50 for the individual or $20 on the mobile share.

obeyasia
Sep 21, 2004



Duckman2008 posted:

Someone correct me if I'm wrong, but Beefstorm I'm pretty sure you can't get a $30 plan for the mobile hotspot, it's either $50 for the individual or $20 on the mobile share.

http://www.myattmst.com/

monkeybounce
Feb 9, 2007


Beefstorm posted:

Wireless is strict as gently caress on activation and upgrade fees now. They are much more flexible for wired. But you have to talk to customer service for the best results.

So I just called and they said they could waive the activation fee, but that UVerse is not available in my building.

This doesn't make any sense to me. They installed one of the pole mounted VRad things about 100 feet from my building. It's a three story building and the NID for the building is on the roof. I'm on the top floor. The NID is literally 12 feet directly above my computer. The first and second floors already have UVerse installed and running.

Is this even possible? How is it that they can run Uverse down the wall past my unit into other units, but can't run it into mine? I explained this to the rep I was speaking to and he told me that "it just happens. Sorry."

I've never seen a company make it so difficult for me to give them my

Beefstorm
Jul 20, 2010

"It's not the size of the tower. It's the motion of the airwaves."


Duckman2008 posted:

Someone correct me if I'm wrong, but Beefstorm I'm pretty sure you can't get a $30 plan for the mobile hotspot, it's either $50 for the individual or $20 on the mobile share.

You are correct. I will amend.

Also, I had the pleasure of playing with OPUS today. HOLY CRAP. It blows PDC away. There is literally no comparison.

Oh and I got my UID. Only I don't have a password...

Beefstorm fucked around with this message at Mar 28, 2013 around 20:23

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obeyasia
Sep 21, 2004



Beefstorm posted:

You are correct. I will amend.

Also, I had the pleasure of playing with OPUS today. HOLY CRAP. It blows PDC away. There is literally no comparison.

Oh and I got my UID. Only I don't have a password...

Just wait till all the cool poo poo you could do with OPUS is missing when you get saddled with OPUS Mobile.

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