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  You should listen to this while reading this thread. https://soundcloud.com/ministorm/att-brandanthem/s-6gZ3Y  This OP is heavily outdated now and is no longer actively maintained. Someone PLEASE write an updated thread. That being said, there are still people here willing to help you navigate the wonderful world of AT&T.PLEASE NOTE: All statements made by AT&T employees, agents, or representatives are the views of the poster only and not to be considered the opinion of AT&T or it’s affiliates. Please consult with customer service or your local AT&T store for more information before making any changes to your account.---------------------------------------------------------------------------------------------------------- Welcome to AT&T! Mobilizing Your World! AT&T is a national Wireless, TV, Internet, Phone, and Home Security/Automation service provider. ITT you will find customers, authorized retailer employees, and COR store employees. They are all here to make your life with AT&T, a little better. So be nice. Important Phone Numbers Customer Service - 1 (800) 331-0500 or 611 from your cellphone Tech Support - 1 (800) 801-1101 Automated Activation for phones purchased online - 1 (866) 895-1099 Number Porting - 1 (888) 898-7685 Pre-Paid Customer Service - 1 (800) 901-9878 International Care - 1 (916) 843-4685 free call while overseas Asurion Insurance Claim - 1 (888) 562-8662 Wireless AT&T is one of the major wireless companies. Literally started in 1875 by Bell himself, AT&T is one of the largest non-oil companies as well. Hell even Verizon spawned off of them after the major breakup of the company by the government. There are a couple of types of accounts that I want to go over as they are mentioned often. Consumer - Standard consumer account. IRU - Stands for Individual Responsibility User. Your account is converted to one of these when you add some sort of discount. CRU - Stands for Corporate Responsibility User. It is a business account. AT&T's current offer is our Mobile Share Value plans. These are plans that allow you to share your data between devices. They all include unlimited talk and text in the USA, tethering for all phones on the account for no additional charge, and unlimited international texting. They are billed pretty simply. There is a base plan charge, and a per device fee. Each type of device has a different rate. The plans are split into two price tiers, which will be explained further below. Tier 1 300MB of data - $20/month base charge 2GB of data - $30/month base charge 5GB of data - $50/month base charge Tier 2 20GB of data - $140/month base charge 25GB of data - $175/month base charge 30GB of data - $225/month base charge 40GB of data - $300/month base charge 50GB of data - $375/month base charge The different tiers change the price per phone. Tier 1 Smartphones in contract - $40/month Smartphones out of contract $25/month Basic phones - $20/month Laptops, Air Cards, Mifi - $20/month Tablets, PS Vita, Cameras - $10/month Tier 2 Smartphones in contract - $40/month CRU Smartphones in contract - $35/month Smartphones out of contract - $15/month Basic phones - $15/month Laptops, Air Cards, Mifi - $20/month Tablets, PS Vita, Cameras - $10/month If you have a smartphone out of contract, you get a $15 credit on your bill every month on tier one, and a $25 credit on tier two. This essentially makes the smartphones $15-$25/month instead of $40/month. Out of contract means you completed a 2 year contract, you brought your own device, or you are on AT&T NEXT. So honestly, AT&T is pretty worthwhile for you contract free goons. The plans below are no longer available to new customers. Mobile share value plans are the only remaining plans. I will keep this here for customer who already have the plans who need reference for increasing or decreasing plan rates.quote:Step 1: Choose your Minutes quote:Mobile Share Prepaid No contract? No problem. $60/month - Unlimited talk, text and 2.5gb of data with tethering $40/month - 500 Minutes, unlimited text, 500 mb $25/month - 250 minutes, unlimites text, no data Features Phone Insurance (Mobile Protection Pack)  AT&T (like every other carrier) offers phone insurance. It is managed by Asurion. If your dumbass drops your phone into a river, you can get a "AT&T Certified Like New" one for a deductible. The plans are as follows. Mobile Insurance (phone replacement only) - $6.99/month Mobile protection pack (insurance, tracking, enhanced support) - $9.99/month This may be my brain washed AT&T mind talking, but the enhanced support actually isn’t half bad. They are trained to do everything you ever wanted to do with your phone. Enhanced support is not for people who know how to work a phone. It’s meant for the guy who doesn’t want to help their mother every 5 minutes with her phone. There are 3 levels of deductibles. Level 1 - Basic Phones and cheap smartphones - $50 Level 2 - Smartphones - $125 Level 3 - Premium smartphones and iPhones - $199 Reps in store can look up the deductible for the phone you buy. Roadside Assistance  AAA for poor people. $2.99/month. Follows the phone, not the car. It is some authorized retailer’s policy to put this on your account without asking you. It is free for 30 days so they hope you will not notice. So just check your bill after you buy a phone from them. Discounts Most employers have a discount. Ask in this forum and one of us will check your discount at our earliest convenience. The discount comes off of the base minutes plan, the 5gb data plan, and the base rate for mobile share. Devices Phones Obviously, we are a phone company, so we sell phones. There are about 30-40 to choose from in stores. You just have to go in and look. But if you don't feel like it, here's what goons will recommend in no particular order. 1. iPhone 5s http://apple.com/ if you really need to know more. 2. Samsung Galaxy S 5 Pretty much the standard for android phones right now. 3. HTC One M8 32gb and Beats audio in this. 4. Nokia Lumia 1020 The only Windows phone worth considering. There are obviously more phones than this. Even some I recommend that I haven't listed. It really all depends on you playing with it. Wireless Home Phone If you have a home phone, you should consider one of these. It's $10 to add to your current family plan, or $20 for UNLIMITED US calling. Keep your old phone number and equipment. Plus the box is free on a 2-year agreement. $10/month - Add to current family talk plan (NOT MOBILE SHARE). $20/month - Unlimited US calling. Tablets There are two ways to buy tablets in store and they both make economical sense. First is traditional 2 year plan. If you sign your tablet for two years, you get $100 off. Even iPads! Not a bad deal. You can also do the tablet installment program. Split the full retail price of the device by 20 and you have your monthly device payment. These are $10 a month on Mobile Share, and range from $15 to $50 on a traditional plan. Mobile Hotspots These are the stand alone MiFi pucks that you can buy with a bucket of data.they provide internet service to any WiFi device you have. $50/month - 5gb of data $20/month - Add to mobile share The 5gb plan is discountable. Pricing for devices Once again, in its effort to not be out done, AT&T decided to have multiple ways to pay for equipment. Standard 2 year contract pricing (AT&T Upgrade Advantage) This pricing allows you to sign a 2 year contract and get the phone at a reduced price. Typically around a $400 discount from retail. This is available for customers when they activate, or when they upgrade. Upgrades come every 24 months. Yes they recently extended it. No, there is nothing you can do about it. Early iPhone Upgrade You want a new iPhone, but are not upgrade eligible. In our agreement with apple, you can purchase a brand new iPhone at $250 above the two year pricing. You are eligible for this after 6 months. AT&T Next So, you are someone who likes having a new phone all the time. AT&T announced NEXT to help you with this. There is the NEXT 12 program, where you get a new phone every 12 months, and the NEXT 18 program where you get a new phone every 18 months. Here's how it works. Lets say you want the latest iPhone. You sign a financing agreement to pay for the phone's full retail price over a term of 20 for NEXT 12 or 26 months for NEXT 18. There is no activation/upgrade fee, no financing charge, no interest, and no service contract. You only pay the sales tax upfront. If you live in a state without sales tax, good for you! No money down! Unlike T-Mobile Jump, you are not required to have the insurance on your device. 12 or 18 months rolls around, and the iPhone 9 has come out. You HAVE to have it. Stop into an AT&T store, turn in your phone in working condition, get a new phone with a new installment agreement. When you turn in your phone, your installment agreement is considered complete and you no longer owe money on that phone. Now for the, "Ah, that's how they get you." The phone has to be in "working condition". Here are the terms for a working condition phone: 1. The device must be able to power on and off, and any activation lock (such as find my iPhone) must be disabled. 2. The LCD must be intact, free of any chips or cracks and functioning correctly. 3. There must not be anything else on the device broken or cracked. Housing, keypad, hinge or battery door, etc. 4. The battery must be intact. Another important note. If you decide to cancel service, your payments will be accelerated, and the rest of your financing agreement must be paid off. Now let's look at this from an economical stand point. Now that they changed the way plans work, it may be a lot more economical for some of you. Lets do some math. I am going to compare a 2 year agreement to an AT&T NEXT 12 program. If you were to purchase an iPhone 5S today from me on a two year contract on the Mobile Share Value plans, you would pay the following over the course of a year. $80 Mobile Share 6gb Main Charge $40 Mobile Share Smartphone Charge ------- $120/month * 12 + $199 (iPhone) + $36 Activation fee = $1675 Now if you were to do the same thing with NEXT 12 $80 Mobile Share 6gb Main Charge $40 Mobile Share Smartphone Charge -$15 Out of contract credit $32.50 iPhone Monthly Charge ------- $137.5/month * 12 + So that's only $25 savings. But lets look at even higher data. $100 Mobile Share 10gb Main Charge $40 Mobile Share Smartphone Charge ------- $140/month * 12 + $199 (iPhone) + $36 Activation fee = $1915 Now if you were to do the same thing with NEXT 12 $100 Mobile Share 6gb Main Charge $40 Mobile Share Smartphone Charge -$25 Out of contract credit $32.50 iPhone Monthly Charge ------- $147.5/month * 12 + That's $145 in savings. Plus you get a new phone every year. You have to decide for yourself if it is worth it. Keep in mind that if you let month 13 roll around in the top scenario, you WILL be paying more in the end. But that's may not be a big deal since you STILL get a new iPhone every year. If you are someone who just doesn't want a contract, this is 100% for you. You have already decided not to take advantage of AT&T's two year pricing and are already comfortable with forking over ~$600. Why not pay for the phone over time interest free? Helps your credit. Plus no activation fee. If you are someone who is comfortable with the phone they have for longer than two years, this may not be for you. There is no reason to pay extra every month other than restarting your warranty every month. However, some phone still end up costing less on NEXT, even after 20 months. Let a rep do the scary math for you. You have to decide for yourself if this is worth it. Wired (U-Verse, DirecTV)   AT&T offers wired services to several places in the country. This service is branded as U-Verse. I am not in a U-Verse market so if any information is wrong in this thread, feel free to correct me. There is bundle pricing available. I do not have it. I believe this information is out of date. If someone who is in a wired market could write up some updated info, that would be great. DirecTV AT&T offers DirecTV to people outside of U-Verse markets. Same plans that DirecTV offers, but typically with about $5 off a month when you combine with your AT&T bill. We are not allowed to sell it in our market so I don’t know all the details. Digital Life  Welcome to what managers love overriding upgrades to get you to buy. This is AT&T's home automation and home security solution. It's pretty freaking cool. If you want home security, or home automation and don't want to do it yourself, this is the product to buy. PLEASE COME INTO A RETAIL STORE TO BUY THIS! You will make a rep's day if you do. Let's go over packages and pricing. Simple Security This is as basic as it gets. Protect your home from thieves and rapists. Simple pricing structure and not much else. Initial cost: $149.99 Monthly cost: $29.99 What you get: Standard Installation 3 x Door Sensors 1 x Indoor Siren 1 x Keypad 1 x Keychain Remote Additional Equipment Door Sensor $49.99 Door Sensor x 3 $99.99 Contact Sensor $39.99 Contact Sensor x 5 $149.99 That's it. Nothing else. It's worth it to get the next package on the list. Which is... Smart Security This is the package you want. This allows you to addon more packages which will be covered in a minute. It also includes alot more equipment for not much more price. Initial Cost: Monthly Cost: $39.99 What you get: Standard Installation 3 x Door Sensors 5 x Contact Sensors 1 x Motion Sensor 1 x Smoke Sensor 1 x Indoor Siren 1 x Keypad 1 x Keychain Remote Additional Equipment: Motion Sensor $79.99 Carbon Monoxide Sensor $99.99 Glass Break Sensor $79.99 Smoke Sensor $99.99 Door Sensor $49.99 Door Sensor x 3 $99.99 Contact Sensor $39.99 Contact Sensor x 5 $149.99 Indoor Siren $79.99 Keychain Remote $39.99 Conversion Kit $99.99 With Smart Security, you have access to automation packages. This is where it gets fun. Addon Packages Camera Package Get cameras inside and outside of your home. Same monthly cost if you have 1 or 8 cameras. Initial Cost: $199.99 Monthly Cost: $9.99 Whats you get: 1 x Outdoor Camera Additional Equipment: Indoor Camera $149.99 Indoor Multiview Camera $159.99 Outdoor Camera $199.99 Door Package You can lock and unlock your doors and open and close your garage. There is different pricing depending on whether or not you want your initial door lock to be touch screen or push button. Initial Cost: $99.99 Push Button Lock, $149.99 Touchscreen Lock Monthly Cost: $4.99 What you get: 1 x Push Button lock -OR- 1x Touchscreen lock Additional Equipment: Door Lock Push Button: $199.99 Door Lock Touchscreen: $249.99 Garage Door Controler: $99.99 Garage Door Sensor: $29.99 Energy Package With this fun package, you can control and automate your thermostat, light switches, and power outlets. Initial Cost: $199.99 Monthly Cost: $4.99 What you get: 1 x Thermostat And, pick two of the following items: Indoor Smart Plug Outdoor Smart Plug Light Switch Control Additional Equipment: Indoor Smart Plug $49.99 Light Switch Control $79.99 Outdoor Smart Plug $49.99 Thermostat $149.99 Water Detection Package This allows you to check if your house is flooding and get a little alert to your phone saying, "Hey, your house is flooding. Might want to do something about it." Initial Cost: $49.99 Monthly Cost: $4.99 What you get: 3 x Temperature and Water Sensors Additional Equipment: Temperature and Water Sensor $29.99 Water Control Package If you have this, this takes over water detection package. It is NOT an additional cost on top of it. This allows you to check if your house is flooding and get a little alert to your phone saying, "Hey, your house is flooding. We did something about it though. We turned off your water." Also great for trolling your wife by turning off the water while she is in the shower. Initial Cost: $249.99 Monthly Cost: $9.99 What you get: 3 x Temperature and Water Sensors 1 x Water Shutoff Valve Additional Equipment: Temperature and Water Sensor $29.99 The different ways to buy AT&T products and services!  This is where it gets There are various places to buy AT&T stuff. There is the web, AT&T stores, customer service, and national retail stores. Each one has its own advantages and disadvantages. We will be covering all four. AT&T can be purchased on various websites. There used to be many more websites you could purchase from, but AT&T decided they wanted to be the only ones providing discounts online, so they pulled the contracts from many of them. In reality, the only two online players you should be shopping with are ATT.com and Amazon.com. AT&T also has store fronts they can call their very own. The two types are a COR store, and an Authorized Retailer. Make sure you are an authorized user before coming into a store. We will not be able to help you if you are not the account holder or authorized user.And finally there are national retail stores. These are Radio Shack, Best Buy, Target, etc, etc. ATT.com The corporate owned website. This lets you modify your account, pay your bill, buy phones and accessories, right on the site yourself! If you buy any refurbished phones, this is the only place I would recommend, and only place I think you can buy them. They occasionally hold specials on phones and usually has the same prices as COR stores. Plus, FREE SHIPPING! Amazon.com Amazon will almost always have the cheapest prices. You can save tons of money on your phones buying from Amazon. However, there is a catch to this money saving. If you change your plan within the first 181 days, or break contract with AT&T, Amazon will charge an additional $400 on top of whatever Early Termination Fee AT&T charges you. AT&T COR Store (Recommended) These are corporately owned AT&T stores. If you ever want to purchase your phone from a store front, I would highly recommend going to a corporately owned store. They are 99% guaranteed not to gently caress up your plan. Customer Service A COR store in phone form. You can order from these guys, and you won't have a bad experience, but just go in store. It's much more worth it to play with the phone you are about to buy. AT&T Authorized Retailer AT&T Authorized Retailers are AT&T stores that are not corporately owned. They are owned by a third party and are authorized by AT&T to sell their products and services. You can tell they are an authorized retailer because typically they are lower quality, have less live demo devices, and have a sign on the front door that says Authorized Retailer. You can typically negotiate better prices with them as they have more power to modify equipment prices than COR stores. However, be prepared to check your account afterwards. Some stores are notorious for loading up features on your account. If you make sure you check your account after purchasing the phone, you will be fine. Not all Authorized retailers are bad people. Mine however promoted throwing features on your account without permission, so just watch out. National Retail These are stores like Best Buy, Target, Wal-Mart, Radio Shack, etc, that sell AT&T phones. I highly recommend not purchasing a phone from here as they will not be able to help you at all with your account if something messes up. These stores can sometimes waive upgrade fees, get the best prices, etc, etc. Want to keep your unlimited data? Might want to shy away from these places. FAQ Who are you? I am Beefstorm. I have worked for authorized retailers, and COR stores for a couple of years now. Something is wrong in this thread. Send me a PM or post in this thread and I will correct it. Can you look at my bill and see if I can save money? Agents in the Authorized retailer space have a much more lenient policy on account access. COR is very strict on account access. Sometimes I post a thread in SA Mart to look at bills. Look for it there. I work for xyz company, what is my discount? Post here and we will check at our earliest convenience. As they are looked up I will try to compile a list. Union's automatically get a 15% discount. What is this upgrade/activation fee? The official AT&T response is that it covers the cost of building out new networks and technologies. These upgrade fees are BS. Waive them. Can't sorry. Why didn't you just get AT&T NEXT? No fees like this when you do it. But...but... Yeah, AT&T has really started cracking down on the waiving of upgrade and activation fees. Kind of impossible now. Can't I just buy a phone from you? I don't trust anyone who doesn't look like a goon. If you are in the western Pennsylvania area, we can talk! If you really want to find one of us, just post your general location in this thread and one of us will try and find you. I want to upgrade, change my phone, or otherwise do something weird to my plan, but I don't want to lose unlimited data. Help! Unlike Verizon, you are not required to give up unlimited data when you upgrade. But just make sure you ask to keep it. Also, at least hear the reps out when they offer you something like a mobile share plan without unlimited data. We don't tell you to get rid of it unless you truly don't need it. Transfer of billing responsibility is the exception to this rule. That can cause you to lose your unlimited sometimes. NOTE: There are some rare instances in which an unlimited data plan must be removed to upgrade. This is usually reserved for plans which are unlimited data worldwide. First of all, that's an awesome plan. Second, your gonna lose it if you want to change phones. Posting in this thread There are various AT&T reps here to help you with your woes. We are all here to help answer your questions and make your life with AT&T easier. Please be nice though. Most of us deal with angry customers complaining a lot all day, and don't feel like dealing with it here. Just be courteous and we can help you!  PLEASE NOTE: All statements made by AT&T employees, agents, or representatives are the views of the poster only and not to be considered the opinion of AT&T or it’s affiliates. Please consult with customer service or your local AT&T store for more information before making any changes to your account.
Beefstorm fucked around with this message at 22:02 on Sep 18, 2018 |
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Mar 17, 2013 21:59
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It's 2018. This OP is disgustingly outdated. Most of it is just for historical keepsake. Please, someone, make a new OP and put it to bed. Beefstorm fucked around with this message at 22:08 on Sep 18, 2018 |
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Mar 17, 2013 23:54
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Vinlaen posted:I'm using AT&T with my iPhone 5 using LTE and my grandfathered unlimited data plan. Yeah you pretty much go to edge speeds. It's drastic.
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Mar 22, 2013 04:58
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Dread Unshown posted:Regarding employer discounts, I work for the National Arbor Day Foundation and I'm curious if they have a deal with AT&T or not. Thank you in advance for whomever takes the time to look this up! Couldn't find you in the system. Could it be under any other names?
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Mar 23, 2013 22:30
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Dread Unshown posted:It's a stretch, but, Arbor Day Farms. Nothing. If you are part of any union, thats 15%.
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Mar 23, 2013 23:32
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Tenasscity posted:What kind of discounts could I get as a contractor working for AT&T. I literally work on their systems and even have an building ID and ATTUID. You would have to talk to your AT&T corporate contact. You might be eligible for something called EMO. Your contact can tell you more about it if you are eligible.
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Mar 26, 2013 02:41
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Google Butt posted:Is it reasonable to expect to see the galaxy s3's price to drop to free with an upgrade fairly soon? EbolaIvory posted:Not at a COR store. Ever. If you are willing to go to an authorized retailer, they have it cheaper. Currently mine has it for $149.
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Mar 26, 2013 14:10
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Duckman2008 posted:-unlimited texting gives unlimited mobile to any mobile. I didn't see that in there, and it's a kicker for some people. Basically, ATT voice plans have unlimited calling to other ATT numbers, but when you add on unlimited messaging either the individual or the family gets unlimited calling to any mobile phone (IE the minutes are just for landlines). Please note that the exception is the 550 minute family plan, you cannot get Any mobile to mobile calling on that plan. I'll add all of this in. I thought standalone hotspot did get a discount...but scanning MyCSP right now is not revealing anything. Lol on the home phone. My DM told us to actually discount iPhones to sell them (Which is 100% against policy but he doesn't care). Yes I would appreciate the digital life write up if you want. My RAE told me it's coming to Pittsburgh soon. So hopefully I will know more myself soon. We were instructed to take the training. And I will add the prepaid stuff. Duckman2008 posted:-personal opinion: but the disclaimer is kind of unnecessary. This is more to prevent a pubbie from going into a store and saying, "OH LOOK, THIS GUY WHO SAYS HES A REP SAID HE KNOWS YOU CAN DISCOUNT THE IPHONE TO $10!!!" Then they track me down and fire me. Not that I think that will happen...but rather prepare for the worst. EDIT: My RAE just informed me that standalone hotspot discounts as long as you have the 5gb. Beefstorm fucked around with this message at 20:47 on Mar 27, 2013 |
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Mar 27, 2013 16:51
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monkeybounce posted:2. I know you said activation fees aren't generally waived anymore, but is that for Wireless or for all services? I want to switch to UVerse, but UVerse and Comcast are the same price in my area. If I switch to UVerse, I'll have to pay a 199 activation fee...so why would I switch? Would this be a logical reason for trying to get the fee waived? Wireless is strict as gently caress on activation and upgrade fees now. They are much more flexible for wired. But you have to talk to customer service for the best results.
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Mar 28, 2013 03:55
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Duckman2008 posted:Someone correct me if I'm wrong, but Beefstorm I'm pretty sure you can't get a $30 plan for the mobile hotspot, it's either $50 for the individual or $20 on the mobile share. You are correct. I will amend. Also, I had the pleasure of playing with OPUS today. HOLY CRAP. It blows PDC away. There is literally no comparison. Oh and I got my UID. Only I don't have a password... Beefstorm fucked around with this message at 21:23 on Mar 28, 2013 |
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Mar 28, 2013 18:57
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obeyasia posted:Just wait till all the cool poo poo you could do with OPUS is missing when you get saddled with OPUS Mobile. Sad beef is sad. What should I expect in training? So far I know I have worked with my trainer before so I know he is awesome.
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Mar 29, 2013 02:37
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Scruffy the janitor posted:This may be a dumb question with a really obvious answer, but if I'm eligible for an early upgrade is there anything keeping me from getting a cheap smart phone and selling my 4S for $$$ or does AT&T not care as long as they keep getting you to sign those sweet contract extensions? Early upgrades are not full discount upgrades. You are talking about paying hundreds more than a normal upgrade. AT&T doesn't care though no.
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Mar 30, 2013 01:17
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BUTT CONSPIRACY posted:I have an HTC one x and for the past 4-5 days, although it has the icon for 4G LTE, whenever I open an app like the awful app, facebook, chrome, etc, the apps say that I have no network connection. When I turn on the wifi, the apps work and I do have internet access. I've restarted my phone several times, both the quick restart and the full on/off. My bill is paid, and I've had LTE for months before now. Call technical support. Easiest solution is probably a SIM card change.
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Mar 31, 2013 00:08
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I have Telegence access. Should I?
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Apr 4, 2013 00:17
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EbolaIvory posted:You wont in a few days.  I've been checking it out for a couple days. That's upsetting. It seems so useful when you REALLY need it. Also, there are some reports about this company, that I feel like, I shouldn't have access to. Probably shouldn't say what they are for reasons of probably being fired for divulging them...but like, wow. Talk about details that we DON'T NEED.
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Apr 4, 2013 02:31
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EbolaIvory posted:Assuming the rep who does it remembers to drop down the 0 contract box and not lying about saying they cant do it. Apparently you need a manager override to put a contract on Customer Owned Equipment. THats at least what I have learned in my training so far for COR stores.
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Apr 5, 2013 13:21
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EbolaIvory posted:It's not about fraud. Its about getting it done. ^ Call customer service. Customer had error on bill. CS: "We cant do anything about it." Me: "But the charges aren't legit..." CS: "Yeah that doesn't matter." Call RAE. Charges gone in 5 minutes. That story I just said can be told a billion times with different customers. That's why I went to COR. Going the LONG rear end WAY around things is stupid. I just want to fix the customers problem and move on. On that note, if you ever have problems with your bill, an AR is just going to call customer service for you. Save your gas and call. Or go to a COR store. On a more awkward note, I was in training on Friday, annnnnnnnd my RAE walked in.  He did NOT know I went to COR since I outright lied to my dealer about leaving for COR because of that whole non-compete clause. I talked to him afterwards and he said he wouldn't say anything. So I'm crossing my fingers.
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Apr 7, 2013 05:20
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Avalanche posted:Is it possible to preorder an HTC One from a corporate store yet? I give up on trying to get the drat thing preordered through the ATT site. My account is blocked from adding any services online to a line due to a scripting error with the site... You can preorder it in a COR store now if you would like.
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Apr 10, 2013 15:10
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obeyasia posted:5 or more lines and a tax I'd. However if your business uses AT&T wireline, you can get the discount with just one line. I'm gonna do a write up later explaining business discounts a little better. Beefstorm fucked around with this message at 14:08 on Apr 14, 2013 |
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Apr 14, 2013 14:05
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devoir posted:Thanks Beef and obeyasia. One question; what's a wireline? An internet service? A fixed (i.e. building-based) phone line? Wireline phone line. Basically if your business telephone service is provided by AT&T, you get a 6% discount on wireless with just one line of wireless service. And when you get 5 line of wireless, it jumps to 10%. If you do not have wireline service, the discount starts at 5 lines and is 8%. Discounts that do not follow that pattern are negotiated with AT&T.
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Apr 14, 2013 18:20
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SeaborneClink posted:Further more, did you you actually sign a non-compete at your old place of employment and if so, are non-competes legally enforceable in your state? I did not sign one at my NR job, and just switched to another NR, who only said that I could not be employed still when I started at the new place because of conflict of interest, but non-completes are not legally enforceable in my state, YMMV. Yeah, I'm pretty sure it was just so I didn't work at another one at the same time. And thank you!
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Apr 16, 2013 02:45
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Some Zero posted:I know this is not ATT's fault in anyway, but drat I am annoyed right now. Asurion handles the deductible. AT&T can't touch them. So no, not worth it.
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Apr 17, 2013 15:49
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Avalanche posted:Sweet. Thanks for the info. Unfortunately they are correct. If UPS says that it was damaged, you have to take it up with UPS. I doubt it was lost in that derailment (Some Zero's post) so you just have to wait a bit longer. I have a good feeling though AT&T purchased shipping insurance as well.
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Apr 21, 2013 01:09
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Maneki Neko posted:It looks like Nevada requires them to charge tax on whatever they paid the supplier for it if it's subsidized: This is also the case in Rhode Island. IIRC, you have to pay taxes on the unsubsidized price of the phone in RI.
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Apr 21, 2013 04:28
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Fats posted:Is there some way to audit data usage, or at least see when and where it's being used? I'm apparently approaching 5 GB used for the month... but I'm on wifi and home, and on campus, and at work. My usage hasn't changed much in the last few months, but suddenly a lot of data is going somewhere. The iPhone's usage meter isn't super useful, in this case. *3282# and you can see a detailed bill online to see exactly how much data is being used and when.
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Apr 23, 2013 21:30
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Hey everyone, I am two days away from finishing my month long new hire training. I just wanted to thank everyone who has given me recommendations and help me through getting a job with AT&T. Without all of you goons and your support, I wouldn't have got a job with a company I care about so much. Thanks again, Beef PS. That was weird...
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Apr 25, 2013 01:56
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Don Lapre posted:Arn't there ebay sellers that will unlock GSM iphones? Yes, but unless you are under contract, just have AT&T do it for free.
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May 5, 2013 01:50
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Should I include Aio wireless now in the thread? It seems like AT&T is trying to make it completely separate from them. So I feel like no. But I just wanted your guys opinions.
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May 12, 2013 15:57
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Duckman2008 posted:Official limit is one per store transaction, mileage will vary based on the store rep. My store saw that, and decided to ignore it. So YMMV.
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May 15, 2013 03:20
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Nask26 posted:Any known data problems? My dad who barely uses 200mb, has used up almost his entire 2gb plan on the first day. He has wifi everywhere he goes for the most part. He keeps having these issues over and over, a few months ago he got charged two overage fees. The guy seriously does nothing on his phone. I think he has one app installed. What's his phone? And what apps?
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May 16, 2013 04:00
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Nask26 posted:iPhone4 and last I looked at his phone he only had Angry birds installed. I would take it to an apple store and check it out.
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May 16, 2013 20:55
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diremonk posted:I currently have an discount from my employer, but we are in the process of being sold to another company. Is is possible to check to see if the new company offers an equal discount? What ends up happening when the transition is complete? I'll check Sinclair tomorrow. Normally I'd tell you to just stay quiet, but it sounds like the company agreement will be dissolved when you are bought out.
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May 18, 2013 02:18
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Duckman2008 posted:Nobody gives a poo poo. Deal with it, or switch providers, or whatever. Although Digital Life is very cool, who the gently caress thinks, "I need a security system. AT&T seems like the way to go!" That and no one is going to spend nearly a grand for a system that's worth it.
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May 18, 2013 16:22
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Duckman2008 posted:Basically this. They haven't advertised it a at all either. Although CSP claims they will starting advertising like crazy in my market next week...
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May 19, 2013 12:01
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Did OPUS go down for any other stores today? A bunch in my area all went down at once. I was in the middle of an upgrade. It was awkward.
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May 22, 2013 02:25
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quadratic posted:I'll be swapping in local SIMs at my destinations, but I probably want coverage in transit. I doubt I'd actually need to use it, but just in case... Make sure you get your phone unlocked.
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May 22, 2013 17:37
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poemdexter posted:According to the ATT website, my wife and I are not eligible for upgrades until November. I really want to get off this iphone and go to an android device. Am I pretty much stuck until November or can I renew early relatively easily/cheaply? All customers are eligible (after 6 months with their current phone) for an exception upgrade. Some stores use it rarely. Our store uses it all the time.
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May 23, 2013 13:59
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Sticky posted:Yea, compared to a lot of stuff out there its not. I work in a market where its just Verizon and AT&T, prepaids like Net10 and Straight Talk don't work in a lot of areas around here either. My hope is they'll offer more prepaid/different plans. But if you're someone who doesn't use a lot of data its still cheaper than having a contract plan on your own. Sadly I work in a Verizon dominated market. But either way, if you have friends you trust, get on a family plan. Get the higher QoS and split the bill. It is very worth it.
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May 25, 2013 13:36
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Duckman2008 posted:Today is the last day for the $100 trade in, which does now require a purchase of a device with a 2 year contract. I'm so angry about this promotion. It was so useful to sell iPads, Jamboxes, and various other high end things. Then AT&T had to go and gently caress it up by advertising, "Get the hottest smartphones up to %50 off!" NO! They are already coming in for an upgrade. Let us use this tool to sell other things. Sorry, that's my rant for the day. Also, are you sure it is ending today? I didn't see a specified end date. EDIT: Not to be a bitch and try to prove you wrong (I only do this with the love of AT&T in my heart :iamafag:), but MyCSP states changes they are making to the trade in system June 2nd to make the promotion easier to manage. So, I assume it will extend into at least next month. That, or you just said that to get people here to get into your store, in which case then I feel like a real dick. Beefstorm fucked around with this message at 14:10 on May 31, 2013 |
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May 31, 2013 13:58
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Duckman2008 posted:The promo was always listed for May. You never know, but management on my end is saying it won't be extended past today. Well I'm just going to say that to customers so they buy iPads today.
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May 31, 2013 15:22
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