Man attempts to disconnect Comcast, you won't believe what happens next:

The Something Awful Forums > Archives > General Bullshit > Man attempts to disconnect Comcast, you won't believe what happens next:

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I would blow Dane Cook: Dec 26, 2008

https://soundcloud.com/ryan-block-10/comcastic-service

Whatever happened to the old saying, "the customer is always right"?

Comcast issued an apology today after one of its representatives kept a customer captive on the phone for about 18 minutes, demanding to know why the household was choosing another cable provider.

The customer happened to be Ryan Block, co-founder of tech site Engadget. He and his wife said they wanted to cancel their Comcast account over the phone after they switched to another provider, Astound. But when Block's wife was transferred to Comcast's customer retention agent, the employee wouldn't accept that for an answer and repeatedly demanded that they explain further why they would want to switch providers.

"I started the call by (very nicely) saying that we were moving, and that we needed to cancel our service," Block's wife, Veronica Belmont, wrote in the description of the recording on SoundCloud.com. "He asked if we wanted to move our current service. I said no, thank you, but we've already signed up for Astound."

"The representative continued aggressively repeating his questions, despite the answers given, to the point where my wife became so visibly upset she handed me the phone," Block wrote in the audio description. "Overhearing the conversation, I knew this would not be very fun."

A Comcast spokeswoman provided the following statement to ABC News today about the recording: "We are very embarrassed by the way our employee spoke with Mr. Block and are contacting him to personally apologize. The way in which our representative communicated with him is unacceptable and not consistent with how we train our customer service representatives. We are investigating this situation and will take quick action. While the overwhelming majority of our employees work very hard to do the right thing every day, we are using this very unfortunate experience to reinforce how important it is to always treat our customers with the utmost respect."

Block could not be reached for comment by ABC News.

I would blow Dane Cook fucked around with this message at 05:45 on Jul 16, 2014

# ? Jul 16, 2014 05:37

Adbot: ADBOT LOVES YOU

# ? Apr 26, 2024 08:39

Robo Reagan: Feb 12, 2012; by Fluffdaddy

summarize this as though you're presenting an 8 minute audio clip to someone who doesn't give a gently caress without a good explanation

# ? Jul 16, 2014 05:38

Saalkin: Jun 29, 2008

summarize this you oval office. i'm listening to dsome sick beats and i aint pausing this poo poo.

# ? Jul 16, 2014 05:38

old fat bird: Oct 27, 2007; by FactsAreUseless

It's real stupid, don't click the OP's link

# ? Jul 16, 2014 05:39

Dandywalken: Feb 11, 2014

Saalkin posted:

summarize this you oval office. i'm listening to dsome sick beats and i aint pausing this poo poo.

customer rep is a oval office and wont let the dude cancel his service, gets really weird. gets REAL WEIRD with his call. like real personal and poo poo, citing his past use of comcast in the past in multiple addresses and poo poo. shits weirdly personal and casual. Customer is fine, but kind of weird too and too direct if that makes sense. Its just weird poo poo.

a real gorilla.

a real guerilla in da mist

L-L-L-Lynch mob

Dandywalken fucked around with this message at 05:43 on Jul 16, 2014

# ? Jul 16, 2014 05:39

Saalkin: Jun 29, 2008

Dandywalken posted:

customer rep is a oval office and wont let the dude cancel his service, gets really weird. gets REAL WEIRD with his call. like real personal and poo poo, citing his past use of comcast in the past in multiple addresses and poo poo. shits weirdly personal and casual. Customer is fine, but kind of weird too and too direct if that makes sense. Its just weird poo poo.

a real gorilla.

a real guerilla in da mist

L-L-L-Lynch mob

gas thread ban op

# ? Jul 16, 2014 05:45

VendaGoat: Nov 1, 2005

Monstrous Dooklord posted:

It's real stupid, don't click the OP's link

# ? Jul 16, 2014 05:46

The Whole Internet: May 26, 2010; by FactsAreUseless

If you're gonna post upworthy style headlines at least have a goddamn video.

# ? Jul 16, 2014 05:47

SpeedGem: Sep 19, 2012; by Ralp

https://www.youtube.com/watch?v=AM_4yr3oSsc

http://lparchive.org/Skies-of-Arcadia-Legends/

# ? Jul 16, 2014 05:52

SpeedGem: Sep 19, 2012; by Ralp

https://www.youtube.com/watch?v=AM_4yr3oSsc

# ? Jul 16, 2014 05:55

Jailbrekr: Apr 8, 2002; A TOWN LEVELED BY AN EXPLOSION? DOZENS LIKELY KILLED? OH GOD LET ME SEE THAT SWEET VIDEO OH MY GOD I'M CUMMING

Click bait title, I clicked.

I feel ashamed.

# ? Jul 16, 2014 05:55

Chinatown: Sep 11, 2001; by Fluffdaddy; Fun Shoe

Monstrous Dooklord posted:

It's real stupid, don't click the OP's link

# ? Jul 16, 2014 05:56

Vesi: Jan 12, 2005; pikachu looking at?

clicked expecting the disconnect to have gone smoothly since I wouldn't have believed that

# ? Jul 16, 2014 06:00

Fuck Your Website: Nov 29, 2003; FUCK YOU, AND FUCK YOUR WEBSITE

I think you ment to post this on facebook???

# ? Jul 16, 2014 06:16

stimulated emission: Apr 25, 2011; D-D-D-D-D-D-DEEPER

comcast being a oval office to customers is exactly what you would expect though

# ? Jul 16, 2014 06:17

BigBoss: Jan 26, 2012; by Lowtax

*is such a horrible company that it makes headlines how bad it is*

*doesn't change poo poo because you're loving stuck with them*

That's Comcast-ic!

# ? Jul 16, 2014 06:27

Egoist: Aug 19, 2010; Love myself today
Let you go today; Lipstick Apathy

I read the article earlier and still clicked this thread

gently caress ur clock bait title

# ? Jul 16, 2014 07:08

SpeedGem: Sep 19, 2012; by Ralp

Jumpingmanjim posted:

https://soundcloud.com/ryan-block-10/comcastic-service

Whatever happened to the old saying, "the customer is always right"?

Comcast issued an apology today after one of its representatives kept a customer captive on the phone for about 18 minutes, demanding to know why the household was choosing another cable provider.

The customer happened to be Ryan Block, co-founder of tech site Engadget. He and his wife said they wanted to cancel their Comcast account over the phone after they switched to another provider, Astound. But when Block's wife was transferred to Comcast's customer retention agent, the employee wouldn't accept that for an answer and repeatedly demanded that they explain further why they would want to switch providers.

"I started the call by (very nicely) saying that we were moving, and that we needed to cancel our service," Block's wife, Veronica Belmont, wrote in the description of the recording on SoundCloud.com. "He asked if we wanted to move our current service. I said no, thank you, but we've already signed up for Astound."

"The representative continued aggressively repeating his questions, despite the answers given, to the point where my wife became so visibly upset she handed me the phone," Block wrote in the audio description. "Overhearing the conversation, I knew this would not be very fun."

A Comcast spokeswoman provided the following statement to ABC News today about the recording: "We are very embarrassed by the way our employee spoke with Mr. Block and are contacting him to personally apologize. The way in which our representative communicated with him is unacceptable and not consistent with how we train our customer service representatives. We are investigating this situation and will take quick action. While the overwhelming majority of our employees work very hard to do the right thing every day, we are using this very unfortunate experience to reinforce how important it is to always treat our customers with the utmost respect."

Block could not be reached for comment by ABC News.

cut the cord is phrase used often in the industry.

comcast pr nightmares are nothing new.

they happen ever day, start taping them and hire a lawyer.

# ? Jul 16, 2014 07:12

Moridin920: Nov 15, 2007; by FactsAreUseless

wasn't this already a thread earlier

# ? Jul 16, 2014 07:16

Fojar38: Sep 2, 2011; Sorry I meant to say I hope that the police use maximum force and kill or maim a bunch of innocent people, thus paving a way for a proletarian uprising and socialist utopia

also here's a stupid take
---------------------------->

how do you get held hostage if you have already switched services

tell them you arent going to pay for service anymore and hang up

# ? Jul 16, 2014 07:18

SpeedGem: Sep 19, 2012; by Ralp

Fojar38 posted:

how do you get held hostage if you have already switched services

tell them you arent going to pay for service anymore and hang up

Comcast is AOL in 2014.

"WHY YOU WANNA CANCEL ARENT THE SRVICE GREATEST
"?

etc etc and they get drunk with you on the phone.

is the best

# ? Jul 16, 2014 07:22

Sponge Baathist: Jan 30, 2010; by FactsAreUseless

could you imagine a life without cable?

# ? Jul 16, 2014 07:24

SpeedGem: Sep 19, 2012; by Ralp

amityville anus posted:

could you imagine a life without cable?

well yeah, I don't really need cable anymore, and your restrictive practices have lead me to piracy. You keep saying something about value and stuff.

I have yet to see it.

# ? Jul 16, 2014 07:26

Node: May 20, 2001; KICKED IN THE COOTER; Taco Defender

wow, how horrible. i can't believe the comcast person LITERALLY would not let the caller hang up. imagine the terror of having a phone stuck to your face

this is really grinding my social justice warrior gears

# ? Jul 16, 2014 07:31

Dr_Amazing: Apr 15, 2006; It's a long story

Remember there was the same thing a while back with an AOL customer. Aol made a big deal out of apologizing and reprimanding the employee. Then their training materials leaked and it turns out the guy was following policy to the letter.

# ? Jul 16, 2014 07:31

SpeedGem: Sep 19, 2012; by Ralp

Dr_Amazing posted:

Remember there was the same thing a while back with an AOL customer. Aol made a big deal out of apologizing and reprimanding the employee. Then their training materials leaked and it turns out the guy was following policy to the letter.

and nothing changed.

# ? Jul 16, 2014 07:34

Fojar38: Sep 2, 2011; Sorry I meant to say I hope that the police use maximum force and kill or maim a bunch of innocent people, thus paving a way for a proletarian uprising and socialist utopia

also here's a stupid take
---------------------------->

SpeedGem posted:

Comcast is AOL in 2014.

"WHY YOU WANNA CANCEL ARENT THE SRVICE GREATEST
"?

etc etc and they get drunk with you on the phone.

is the best

like i mean i can sympathize with feeling guilty maybe even though its a large corporation that doesnt care about you but i cant comprehend getting "held hostage"

# ? Jul 16, 2014 07:35

The Human Crouton: Sep 20, 2002

gently caress Your Website posted:

I think you ment to post this on facebook???

# ? Jul 16, 2014 07:36

Al Cowens: Aug 11, 2004; by WE B Bourgeois

https://www.youtube.com/watch?v=Ub58JoML_3Y

# ? Jul 16, 2014 07:38

SpeedGem: Sep 19, 2012; by Ralp

Fojar38 posted:

like i mean i can sympathize with feeling guilty maybe even though its a large corporation that doesnt care about you but i cant comprehend getting "held hostage"

https://www.youtube.com/watch?v=L1BDM1oBRJ8&feature=kp

# ? Jul 16, 2014 07:40

Fojar38: Sep 2, 2011; Sorry I meant to say I hope that the police use maximum force and kill or maim a bunch of innocent people, thus paving a way for a proletarian uprising and socialist utopia

also here's a stupid take
---------------------------->

SpeedGem posted:

https://www.youtube.com/watch?v=L1BDM1oBRJ8&feature=kp

agreed

# ? Jul 16, 2014 07:41

Motherfucker: Jul 16, 2011; I certainly dont have deep-seated issues involving birthdays.

the answer to this is to tell them you wanna disconnect from comcast because they don't want you too.

this will cause a paradox and shut down the customer retention agent

# ? Jul 16, 2014 07:42

Jst0rm: Sep 16, 2012; Grimey Drawer

The guy kept it pretty coo.l all of that. I would be promising all kinds of illegal poo poo to be done to the comcast person in a slightly raised voice.

# ? Jul 16, 2014 07:43