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We currently use an Avaya IP system for our phones at my company. We have a third party company manage the system and they will do everything from create a new user, to change and extension, to figuring out why our fax doesn't work...again. As the IT director one of my jobs is obviously finding where we can trim the budget fat and these guys aren't doing me any favors so I would like to get rid of them. I want to either: A. find a cheaper (hopefully better) third party Avaya supporter to take the contract or B. Learn how to manage the drat thing myself which I don't think should be too difficult I come from a light programming background and have also programmed some Asterisk in my day so I am wondering if it is feasible for me to learn the system enough to do the day to day administration within a reasonable amount of time. Or is this system so loving convoluted you need to attend Avaya college for several years to be able to accomplish this?
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Aug 13, 2014 21:03
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I don't know exactly what kind of Avaya system you have, so I can only make general comments. They're not usually that complicated. Depending on the type of system, there's either a way to manage it through a web interface, or you have to telnet/ssh in and control it through a text-based GUI thing (which is annoying to work with, but also not hard). They also have pretty decent documentation for a lot of their stuff. I don't actually manage these things myself, but I write software that does some of that stuff. If you have more specific questions, I may or may not be able to answer, but I'd be happy to try.
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Aug 15, 2014 16:30
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When I worked with Avaya, we had a piece of software called Avaya IP Office Manager. It was pretty simple to use, and had a fairly easy interface to understand:  We originally only had it installed on a single server that we would RDP into to change settings, but I managed to find the installation CD and put it on my workstation. It scanned the network, found the Avaya box, and I just had to enter the user/pass and it worked as good as ever. I would recommend trying to find that and familiarize yourself with it.
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Aug 17, 2014 10:18
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^ Brilliant! Thanks for the screenshot also, we do indeed have the IP office manager. I don't know how easy it will be for me to obtain the admin credentials because I am sure these guys aren't keen on losing their contract but I am very comfortable with both the GUI and SSH/Telnet sessions so it looks like it should be a snap.
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Aug 20, 2014 15:41
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