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Turtlicious
Sep 17, 2012

by Jeffrey of YOSPOS
Howdy, so I'm a digital Proctor, I have been for a while now, it's a new job in a new field that most people probably have never thought about, let alone been apart of! It's fast growing field of questionable privacy invasion that's going to be sweeping the nation, and is snapping up institutions and accreditations like crazy. I watch people take exams over the internet.

By that I mean they download a third party program allowing me to connect with their computer while they sit on a webpage that works a lot like tinychat, which allows me to control it remotely, then I close down any programs that could be used to cheat, (Dropbox, Skydrive, Bittorent, Skype, etc. etc.) and ask to see their rooms. Then I have them give their monitor and room a once over with the webcam, take them to their exam, and use a private password set-up by the institution to get them in. There is a ton of variations on that depending on the institution, teacher, and what systems are up or down that day.

This is mostly a thing because schools need to be accredited, in order to keep that they have to prove their students are taking their exams securely. You can't really do that over the internet until recently, when computers, bandwidth, and widespread of the internet has made education more obtainable. Computers can't really tell who is whispering passwords in your ear, or when you're taking pictures of your exam with your phone. So that's where we come in.

Now for the titular story, and possibly more as I think of them.

I watch people take exam a lot, I normally have 7 or 8 people up on my screen, and unless I'm maxed out I'm probably, getting more into their exams. You're a test taker, you've read and agreed to the rules that said in all caps NO BATHROOM BREAKS ARE ALLOWED DURING THE EXAM, but you have to go RIGHT NOW! What do you do? Do you tell your Proctor it's an emergency? Do you bitch a lot?

Do you take the laptop to the bathroom and drop trow making me stare at your flaccid dick and moan loudly like a loving retard?

A large majority (As in 2 - 3 a week,) do the last one. It's ridiculous how many dudes want to show their dicks to people. Normally goony assholes too.

There are a few stories, but some pretty weird people use Online Schools, and I get to peak into the peak reddit / weirdo. So please go ahead and ask questions, it'll help jog my memory of which story to tell first.

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Kazak_Hstan
Apr 28, 2014

Grimey Drawer
Wouldn't it be pretty easy for them to have some hidden means of cheating still? Like some kind of cheat sheet in an easily accessible place that they pull out after they do the once over with their web cam?

Why can't these institutions use those testing centers where people go to take secure computer tests?

Turtlicious
Sep 17, 2012

by Jeffrey of YOSPOS

Kazak_Hstan posted:

Wouldn't it be pretty easy for them to have some hidden means of cheating still? Like some kind of cheat sheet in an easily accessible place that they pull out after they do the once over with their web cam?
We watch the whole time their in the exam. So if they want to pull it out of an easily accessible place they would have to do it while we watch.

Kazak_Hstan posted:

Why can't these institutions use those testing centers where people go to take secure computer tests?
A lot of institutions don't have a centralized area, and many sign contracts with us because it's cheaper then those testing centers, allowing a student to use their own computer. Many infamous schools we work with have students all over the country, or international students. These people need to be held up to American Standards, and they can't be because there isn't an American Center in Dubai, or Taiwan which is some of the places I've Tested people from. This also allows institutions to spread out internationally.

Kazak_Hstan
Apr 28, 2014

Grimey Drawer

Turtlicious posted:

We watch the whole time their in the exam. So if they want to pull it out of an easily accessible place they would have to do it while we watch.

A lot of institutions don't have a centralized area, and many sign contracts with us because it's cheaper then those testing centers, allowing a student to use their own computer. Many infamous schools we work with have students all over the country, or international students. These people need to be held up to American Standards, and they can't be because there isn't an American Center in Dubai, or Taiwan which is some of the places I've Tested people from. This also allows institutions to spread out internationally.

I kind of want to take a course from lovely online school now just to see if I can chat this system, because im pretty sure I can.

Turtlicious
Sep 17, 2012

by Jeffrey of YOSPOS
How so? I mean I'd love to put some suggestions through to my boss.

Sucrose
Dec 9, 2009
This sounds incredibly easy to cheat at. Just what sort of exams are you proctoring?

Kazak_Hstan
Apr 28, 2014

Grimey Drawer
Web cams don't show much and you said you're watching 8 at once.

What schools use it? If one's cheap I'll poo poo up one of your exams, np.

Turtlicious
Sep 17, 2012

by Jeffrey of YOSPOS

Sucrose posted:

This sounds incredibly easy to cheat at. Just what sort of exams are you proctoring?
All sorts, Final and Midterms for people's Doctorates, Computer science certifications in the UK, and many others.

I could be leaving huge parts of the process out, because it's a lot of stuff, locking the workspace alone is a 20 step process that I've kind of glossed over, and again we're watching your screen, your room, and your face at the same time.

The program we have allows us to see your simulated desktop, the positioning of the webcam has to be in a certain way. We have to see and hear before we'll even let you start your exam, we check the processes for keyloggers, and most of our software is third party security stuff. There is only how much I can say, but we even change up the start up process so that they can't use recording to try and fool us, and will immediately invalidate the exam in case of another remote control program being on before hand, or being connected mid exam. We regularly interrupt the exam and do checks for things like remote controlling of mice, and tons more. It's pretty involved, but we do go through care to make sure the Test Taker is clear on what's going on. At any point we can take control, and if you disconnect we file an IR. The program lets you know if the program is disconnected.

Bip Roberts
Mar 29, 2005
If you see a really spectacular cock on the stream do you have a way to contact the test taker for some NSA action?

Tears In A Vial
Jan 13, 2008

I think i must be missing something because like the others, to me, this sounds incredibly easy to cheat at. I'm not criticising, I'm honestly just confused.

So you say you make the guy walk around the room holding the webcam so you can see stuff, make sure nothing useful is out, and from then on you can watch that feed as well as the screen monitoring feed... Well what's to stop the guy just hanging a cheat sheet underneath the webcam?

Sorry if that's a stupid question, but that was my first thought.

Tony Montana
Aug 6, 2005

by FactsAreUseless
Anyone with a passing knowledge of networking can make a Cisco router mirror everything going through one port out another.. think of it like a keylogger but it's just a stream of everything that goes in or out.

Computer science certification? That doesn't sound like a degree. Doctorates.. who does exams at that level of postgrad? Which 'schools' do you do this for?

This all sounds very University of Phoenix.

tbp
Mar 1, 2008

DU WIRST NIEMALS ALLEINE MARSCHIEREN
This really does sound wildly easy to cheat.

Turtlicious
Sep 17, 2012

by Jeffrey of YOSPOS

Tears In A Vial posted:

I think i must be missing something because like the others, to me, this sounds incredibly easy to cheat at. I'm not criticising, I'm honestly just confused.

So you say you make the guy walk around the room holding the webcam so you can see stuff, make sure nothing useful is out, and from then on you can watch that feed as well as the screen monitoring feed... Well what's to stop the guy just hanging a cheat sheet underneath the webcam?

Sorry if that's a stupid question, but that was my first thought.
We make them point the webcam there before they place it down.

Tony Montana posted:

This all sounds very University of Phoenix.
OH yeah, we work with tons of places like this, I guess that's the part I'm leaving out. As for the router stuff, I'm not 100% sure, I know we require them to keep certain ports ceratin before we even begin, and there are some more of the technical stuff I'm not 100% aware of, but I do know we take precautions against that sort of thing.

E: To be clear it's my job to do my best to catch people cheating, and give the professors peace of mind. I also troubleshoot websites and computers. We don't really get a lot of 20-something year olds looking to game the system, it's generally 40-50 year old guys who don't know how to run a webcam, and a few college students who can't go to school. My Average Test Taker is like 40.

Kritzkrieg Kop
Nov 4, 2009
So if their connection goes out for a few moments you have to press a button and automatically fail them?

And I'm guessing it takes a long rear end time to set up each and every individual? How is one lovely webcam that the person has to buy able to see so much?

Turtlicious
Sep 17, 2012

by Jeffrey of YOSPOS

Kritzkrieg Kop posted:

So if their connection goes out for a few moments you have to press a button and automatically fail them?

And I'm guessing it takes a long rear end time to set up each and every individual? How is one lovely webcam that the person has to buy able to see so much?
Set-up takes at max 15 minutes, if it takes 20 I get flagged in our system to either provide a reason or go to re-training.

The school provides the webcam. We also have bandwidth speeds they must meet so if they can't meet that when they first connect to create their account, we'll let their school know we can't proctor them.

No we can't fail them, but we send a notice to their teacher, "Hey feed cut out between answers 3 to 5, so those were un-proctored."

Turtlicious
Sep 17, 2012

by Jeffrey of YOSPOS
To be clear, I'm not going to say "Yeah it's really easy to cheat," not because I do, or do not, agree with that statement, but because I don't want my SA profile to be linked to my work-facebook, which then would get to my boss who encourages, "Proper Social Media Habits."

NihilismNow
Aug 31, 2003

tbp posted:

This really does sound wildly easy to cheat.

Agreed. For example you think you are watching my PC but really it is just a VM running fullscreen. When i've shown you my screen i put the webcam down and alt tab to my cheatsheet.

Turtlicious
Sep 17, 2012

by Jeffrey of YOSPOS

NihilismNow posted:

Agreed. For example you think you are watching my PC but really it is just a VM running fullscreen. When i've shown you my screen i put the webcam down and alt tab to my cheatsheet.

If you're running VMWare we'd catch that in the process check though. Not to mention our video feed has to be in this weird sweet spot that shows your face and monitor in the same feed.

E: For institutions that require it, some don't really care and just want the bare minimum.

e2: Man this was a terrible idea actually.

Turtlicious fucked around with this message at 16:13 on Oct 28, 2014

Earwicker
Jan 6, 2003

Turtlicious posted:

To be clear, I'm not going to say "Yeah it's really easy to cheat," not because I do, or do not, agree with that statement, but because I don't want my SA profile to be linked to my work-facebook, which then would get to my boss who encourages, "Proper Social Media Habits."

How would admitting it's easy to cheat this stuff link this to your work facebook? If you are that paranoid about it why post this thread at all, especially when ease of cheating is the main obvious thing everyone is going to say about this anyway?

Alder
Sep 24, 2013

Does it pay well? How does one get a start in this career/field?

PT6A
Jan 5, 2006

Public school teachers are callous dictators who won't lift a finger to stop children from peeing in my plane
"Well, we can't do a thing 100% perfectly all the time, so therefore we had better not try at all." -- Goons

Kritzkrieg Kop
Nov 4, 2009
What percentage of people would you say have attempted to cheat (and you have caught, obviously)?

Dr Jankenstein
Aug 6, 2009

Hold the newsreader's nose squarely, waiter, or friendly milk will countermand my trousers.
What's to stop someone from say, taking a test in their bedroom, and i know the way my room is laid out, since I have the "guest" bathroom, someone can come through the bathroom into my room, and if I'm on my bed, with the webcam pointed at me and the computer it won't see someone coming in in front of the laptop to hang a cheat sheet.

Or in the same scenario, a guy getting up to take a piss, with the cheat sheet posted in the bathroom somewhere?

In something that's not about cheating, ever see anything just really wild? Or stupid? IE a guy leaving out like massive amounts of drugs and paraphanelia that makes it really obvious he's dealing? Someone who enjoys taking online classes because of the ability to do everything (including testing) in the buff?

Turtlicious
Sep 17, 2012

by Jeffrey of YOSPOS

Alder posted:

Does it pay well? How does one get a start in this career/field?

The pay is really good once you get into it, but when you first start out you have to go through a training process that takes about 6 months while you work with a Quality Control specialist, and you make minimum wage at part time hours during that. You pretty much just need to apply, I know this place, who does something similar.

As for the questions about cheating, here is a similar company explaining it, (much better then I've been able.)

http://vimeo.com/75513179

Arnold of Soissons
Mar 4, 2011

by XyloJW

Turtlicious posted:

As for the questions about cheating, here is a similar company explaining it, (much better then I've been able.)

http://vimeo.com/75513179

Still not seeing how this would stop something as simple as me reaching behind the laptop to pull out a sticky note with formulas or whatev

Turtlicious
Sep 17, 2012

by Jeffrey of YOSPOS

Kritzkrieg Kop posted:

What percentage of people would you say have attempted to cheat (and you have caught, obviously)?
I've caught about 5 in the last week out of 80 tests proctored. Most were super obvious, and some were honest mistakes. They all get sent to the professor with my report attached, and a lot of time I err on the side of caution, because these people are paying a lot of money for this.

AA is for Quitters posted:

What's to stop someone from say, taking a test in their bedroom, and i know the way my room is laid out, since I have the "guest" bathroom, someone can come through the bathroom into my room, and if I'm on my bed, with the webcam pointed at me and the computer it won't see someone coming in in front of the laptop to hang a cheat sheet.

We regularly pause to do camera pans, so unless they are holding it there and standing there the whole time, and you synchronize movements so that they leave when you do the pan, we'd probably see. They'd also have to be pretty quiet.

At the same time, I'm watching your face, and if you keep glancing over the screen, I'll probably do an extra camera pan. It'd be a lot of effort.

AA is for Quitters posted:

Or in the same scenario, a guy getting up to take a piss, with the cheat sheet posted in the bathroom somewhere?
No bathroom breaks allowed by the institution normally.

AA is for Quitters posted:

In something that's not about cheating, ever see anything just really wild? Or stupid? IE a guy leaving out like massive amounts of drugs and paraphanelia that makes it really obvious he's dealing? Someone who enjoys taking online classes because of the ability to do everything (including testing) in the buff?

During the camera pan I had a guy with a naked woman just sprawled out on her bed strung out with a bunch of needles on the night stand, I had to ask him to have her leave, and so he just straight up tossed her out, physically. A lot of guys want to take the test without a shirt on so that they can harass female proctors, before we connect we get your webcam running we transfer you to an "appropriate" proctor.

Because I'm a fat guy, I have to deal with a lot of creeps who use our service to harass women. SO many of them have display cases of anime figurines. A lot of the female proctors have quit because of the harassment.

Back to the exam questions, I went ahead and logged in to see what the latest exams we proctored were. With institution anmes and identifying numbers filed off.

Biology 101
Spanish classes
Advanced Pathopyhsiology
Chem 1005
Accounting Principles
Intro to Psych
PRINCE2
Collegiate Learning Assessment

Arnold of Soissons posted:

Still not seeing how this would stop something as simple as me reaching behind the laptop to pull out a sticky note with formulas or whatev

We check behind the laptop during the camera pan.

Alder
Sep 24, 2013

Turtlicious posted:

The pay is really good once you get into it, but when you first start out you have to go through a training process that takes about 6 months while you work with a Quality Control specialist, and you make minimum wage at part time hours during that. You pretty much just need to apply, I know this place, who does something similar.

As for the questions about cheating, here is a similar company explaining it, (much better then I've been able.)

http://vimeo.com/75513179

Definitely interested could you PM me w/details :v:?

I'm not too crazy about p/t retail work so I'll try anything (legal) at least once.

Earwicker
Jan 6, 2003

What happens to the people who harass proctors?

the littlest prince
Sep 23, 2006


Could someone hide a cheat sheet under his desk, pull it out with his feet, and look down t it while pretending to be thinking hard or something? Can the webcam see the person's eyes? Is it a violation to cover ones eyes since you can't see where they're looking?

Turtlicious
Sep 17, 2012

by Jeffrey of YOSPOS

the littlest prince posted:

Could someone hide a cheat sheet under his desk, pull it out with his feet, and look down t it while pretending to be thinking hard or something? Can the webcam see the person's eyes? Is it a violation to cover ones eyes since you can't see where they're looking?
You know funnily enough, someone tried that, I asked to see what was on the floor and they refused. Eventually they threw a tantrum because I told them I'd have to invalidate their exam if they didn't comply and, boom full view of papers on a little dolly. They were already going to be failed for not complying, but hey at least we had full evidence then.

Earwicker posted:

What happens to the people who harass proctors?
They're flagged as male proctor only.

Earwicker
Jan 6, 2003

Turtlicious posted:

Their flagged as male proctor only.

Really, that's it?

I mean if you were taking the SAT or whatever in person somewhere and someone sexually harassed the proctor, I'm pretty sure they would at minimum throw them out and give them an automatic zero on the test, and maybe even call the police depending on what happened.

Shouldn't people who do that poo poo, at the very least, be banned from using your service?

RPZip
Feb 6, 2009

WORDS IN THE HEART
CANNOT BE TAKEN

Earwicker posted:

Really, that's it?

I mean if you were taking the SAT or whatever in person somewhere and someone sexually harassed the proctor, I'm pretty sure they would at minimum throw them out and give them an automatic zero on the test, and maybe even call the police depending on what happened.

Shouldn't people who do that poo poo, at the very least, be banned from using your service?

Then they wouldn't have any customers at all.

Not having seen this, this sounds like a huge pain in the rear end and it's almost certainly cheatable. It also feels like it'd be easier to just accept and adapt the work to being open book, rather than going through all these hoops and having this weird third party testing service, but what the hell do I know. The students are already getting the poo poo scammed out of them if they're going to University of Phoenix or anything similar, so how much worse is this on top of it?

E: You didn't specify, but what do you do to them when they take the laptop into the bathroom with them? I'd assume the answer would be "fail the poo poo out of them and ban them from using the service", but you probably don't get to do the second and you didn't mention the first.

RPZip fucked around with this message at 22:27 on Oct 28, 2014

Cardiovorax
Jun 5, 2011

I mean, if you're a successful actress and you go out of the house in a skirt and without underwear, knowing that paparazzi are just waiting for opportunities like this and that it has happened many times before, then there's really nobody you can blame for it but yourself.
Came in because I was curious what rectal exams have to do with urinating, realized you didn't say proctologist, left disappointed.

Turtlicious
Sep 17, 2012

by Jeffrey of YOSPOS

RPZip posted:

Then they wouldn't have any customers at all.

Not having seen this, this sounds like a huge pain in the rear end and it's almost certainly cheatable. It also feels like it'd be easier to just accept and adapt the work to being open book, rather than going through all these hoops and having this weird third party testing service, but what the hell do I know. The students are already getting the poo poo scammed out of them if they're going to University of Phoenix or anything similar, so how much worse is this on top of it?

E: You didn't specify, but what do you do to them when they take the laptop into the bathroom with them? I'd assume the answer would be "fail the poo poo out of them and ban them from using the service", but you probably don't get to do the second and you didn't mention the first.

A lot of people choose this option because they definitely think it's cheatable, a lot of those people get caught and end up failing. A lot choose it because we'll put up with a ton of harassment. Most choose it because they're busy as hell, and want to get it done. A minority choose it because they will never leave their house, and it's the only interaction with a human they'll get.

We don't ban people from using our service, at least I've not seen it happen. We fail their exam and let their institutions handle it.

Cardiovorax posted:

Came in because I was curious what rectal exams have to do with urinating, realized you didn't say proctologist, left disappointed.
One time a guy had his webcam set up as goatse, and the proctor was really worried and scared because he thought it was live feed.

photomikey
Dec 30, 2012
I don't think the point is to find an un-cheatable system, it's just to try and prevent cheating (and the system described here seems to do this). It's possible to cheat in person, in fact, it sounds like it might be easier in person than with this system. It's probably more dependent on proctor/student ratio, and in a lecture hall with 50-200 people that ratio would be like 50:1, as opposed to here, 8:1. It'd actually be easier to catch cheaters here.

How do the students know you're male or female? You're not on a webcam, are you? Just via voice? The guys who get their jollies off appearing naked and taking a poo poo or whatever, don't they get their jollies from seeing your reaction? I'm confused. Maybe I'm not perverted enough.

Turtlicious
Sep 17, 2012

by Jeffrey of YOSPOS

photomikey posted:

I don't think the point is to find an un-cheatable system, it's just to try and prevent cheating (and the system described here seems to do this). It's possible to cheat in person, in fact, it sounds like it might be easier in person than with this system. It's probably more dependent on proctor/student ratio, and in a lecture hall with 50-200 people that ratio would be like 50:1, as opposed to here, 8:1. It'd actually be easier to catch cheaters here.

How do the students know you're male or female? You're not on a webcam, are you? Just via voice? The guys who get their jollies off appearing naked and taking a poo poo or whatever, don't they get their jollies from seeing your reaction? I'm confused. Maybe I'm not perverted enough.

No, we're on video as well to make people feel less creeped out by us watching them. When you're getting everything up and running, they're on a landing page, talking to you like tiny chat, or skype.

A similar example: Security guards don't catch all shoplifters, but the presence of a security guard lowers the attempts drastically.

E: Also not every exam is closed to every material. Some exams allow book and notes, some allow just notes, some allow notes but only on a 3x5 notecard. Some allow calculators, some are open to everything, including web, but the test taker needs to be alone. Every school, and hell every teacher's rules are different.

Turtlicious fucked around with this message at 23:37 on Oct 28, 2014

Earwicker
Jan 6, 2003

Ask me about being a digital security guard.

Cardiovorax
Jun 5, 2011

I mean, if you're a successful actress and you go out of the house in a skirt and without underwear, knowing that paparazzi are just waiting for opportunities like this and that it has happened many times before, then there's really nobody you can blame for it but yourself.

Turtlicious posted:

One time a guy had his webcam set up as goatse, and the proctor was really worried and scared because he thought it was live feed.
That's not the same. :(

Also, has anybody ever realized that you just need to affix your cheat sheet to the camera itself and you will have no way of ever noticing?

photomikey
Dec 30, 2012
can you post a screen shot of how the camera is pointed? It must be aside the student, right, if you can see the monitor and the student at the same time?

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Tony Montana
Aug 6, 2005

by FactsAreUseless
If you look at the courses he is taking exams for above, it's more clear why this approach is economically viable.

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