|
Problem description: Long story short, yesterday I bought a new Dell G7 gaming laptop, but for some reason it doesn't recognize earbuds that I plug into the 3.5 mm jack. When I plug them in, I get the popup that asks if I just plugged in Mic In, Line In, Headphones/Headset (Earbuds), External Speaker, but when I choose headset (earbuds) it won't allow me to select it in the sound/device manager. The laptop's internal speakers are the only thing that show up in the sound manager. No other audio devices whatsoever. Attempted fixes: I checked all the usual suspects: - Wave Maxx audio is enabled on startup with high priority - Rebooted with earbuds already plugged in. Same result. - Tried to select other options when it asks what I just plugged in, all with the same result. - Disabled internal speakers hoping it would default to earbuds, all that happened was I had zero sound until I enabled them again - Double checked all sound drivers up to date Recent changes: Brand new laptop Operating system: Win 10 System specs: Dell G7 15 series Location: USA I have Googled and read the FAQ: Yes
|
#
?
Sep 6, 2018 07:17
|
|
|
|
| # ? Apr 25, 2024 11:18 |
|
|
You're 100% sure the earbuds work on other devices right? I'd try another pair if possible anyway.
|
|
#
?
Sep 12, 2018 06:07
|
|
|
Zogo posted:You're 100% sure the earbuds work on other devices right? I used them in my phone and PS4 controller and they worked fine. Still not sure what the deal is after trying another pair.
|
|
#
?
Sep 12, 2018 06:11
|
|
|
Zipperelli. posted:I used them in my phone and PS4 controller and they worked fine. Still not sure what the deal is after trying another pair. I'd try a microphone or any other thing that could plug into that jack. See if anything works and if not I might try to exchange it.
|
|
#
?
Sep 15, 2018 20:57
|
|