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Problem description: Over the last month or so my wife and I have begun getting very slow connections to certain services online, including Streamable, Google Music, Gmail, and the Google Play Store and android updates on our phones. The problems with Streamable/Google Music/etc persist across all of our devices (two Windows PC's and two Android smartphones). We have no problems with general browsing, most downloads (including services like Steam), and using services like Youtube. Attempted fixes: Initially, I only was having the issues with streamable.com (watching highlights from /r/NBA generally). I had success with using an incognito tab in Chrome, which had no issues playing the clip, whereas in my normal browser window it would load at a glacial pace. However, that solution has become less reliable as time has gone on, and is also obviously not a solution for the issues with the Google Play Store etc. Recent changes: None that I am aware of. -- Operating system: Windows 10, Android. System specs: My PC:
Router is a TP-LINK Archer C5 AC1200. Modem is a Zoom Series 1094 Cable Modem Model 5341J. Location: California, USA. My ISP is Comcast. I have Googled and read the FAQ: Yes
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Dec 31, 2018 07:13
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| # ? Apr 23, 2024 10:44 |
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At a time when streamable.com is slow open up cmd prompt and type tracert streamable.com and then post the results here. That should show if it's a local issue or some general internet issue.
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Jan 2, 2019 01:05
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Here's what came out: Tracing route to streamable.com [151.101.129.63] over a maximum of 30 hops: 1 <1 ms <1 ms <1 ms 192.168.0.1 2 1569 ms 1338 ms 750 ms 96.120.89.37 3 400 ms 1639 ms 230 ms po-104-rur01.rohnertpr.ca.sfba.comcast.net [68.85.100.201] 4 898 ms 734 ms 1017 ms be-206-rar01.rohnertpr.ca.sfba.comcast.net [68.85.57.101] 5 57 ms 2392 ms 379 ms 96.108.99.13 6 76 ms 117 ms 130 ms be-33651-cr02.sunnyvale.ca.ibone.comcast.net [68.86.90.93] 7 126 ms 254 ms 247 ms be-11025-cr01.9greatoaks.ca.ibone.comcast.net [68.86.87.158] 8 225 ms 370 ms 60 ms be-12544-pe01.9greatoaks.ca.ibone.comcast.net [68.86.87.150] 9 * * * Request timed out. 10 * * * Request timed out. 11 184 ms 37 ms 146 ms 151.101.129.63 Trace complete. I also went ahead and got a VPN (IPVanish), when I run the VPN I don't get any issues (although I'd prefer to not have to run a VPN just to do this stuff). AttackBacon fucked around with this message at 03:55 on Jan 2, 2019 |
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Jan 2, 2019 03:39
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Yea, those numbers are way too high for being on cable. I'd try replacing the cable modem and seeing if that helped things.
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Jan 2, 2019 07:10
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Are there any other steps I could take before that?
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Jan 4, 2019 04:43
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AttackBacon posted:Are there any other steps I could take before that? Yea, make sure you're using the latest router firmware. Also, you could try changing your DNS servers. I'd assume you're using some default Comcast ones.
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Jan 4, 2019 06:47
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| # ? Apr 23, 2024 10:44 |
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Alright, I'll give those a shot. Thanks Zogo.
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Jan 4, 2019 07:30
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