Computer rebooting (no BSOD) when launching PUBG or Apex Legends

The Something Awful Forums > Discussion > Serious Hardware/Software Crap > Haus of Tech Support > Computer rebooting (no BSOD) when launching PUBG or Apex Legends

Hed: Mar 31, 2004; Fun Shoe

Problem description: When I launch certain games like PUBG or Apex Legends, my computer reboots. No bluescreen, no minidump, even the Event Viewer gives me only EventID 41"The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly." with an EventID 161 "Dump file creation failed due to error during dump creation." just before it.

Attempted fixes:

Googled for issues installing Battleye client with PUBG or launching Apex Legends with reboot. Can't find anything similar to my issue
BIOS Updates
Driver updates
Use Microsoft Driver Verifier Manager to hook standard setting in case a crash is caused by driver
Culling non-Microsoft drivers using DriverView
Test the RAM via overnight memtest86 (memory passed)
Test the GPU by running FurMark for an hour (system remained stable)

None of these things have changed it. I get why people would think GPU but my machine plays things like Destiny 2 Forsaken without issue. The PUBG crash is actually upon installing the Battleye client. The Apex Legends crash is upon first time start and I can't help but notice there's a "secured with Easycheat" or whatever. Could anti-cheat kernel driver/rootkits be causing this issue?

Recent changes: This has plagued me since my build in the fall of 2018.

Operating system: Windows 10 Pro Build 17763 (1809 Feature Update)

System specs:

Intel i9-9900K
ASUS ROG STRIX Z390-H GAMING
Nvidia GeForce RTX 2080

Location: United States

I have Googled and read the FAQ: Yes

I'm open to any suggestions at this point, I'm about to bow out of PC gaming otherwise.

Hed fucked around with this message at 22:55 on Feb 23, 2019

# ? Feb 23, 2019 22:52

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# ? Apr 25, 2024 22:09

Hed: Mar 31, 2004; Fun Shoe

After I turned on driver verification and tried my iGPU, I actually got a bluescreen and a minidump! Ran the crash dump through windbg and "easyanticheat.sys" was definitely the culprit.

Really not sure why easy anticheat and the BattlEye installer are causing these issues. I suck too much to be using cheaters anyway.

# ? Feb 24, 2019 21:41

Hed: Mar 31, 2004; Fun Shoe

Got another crash trying to run PUBG, immediately after UAC escalation to install the BattlEye client for the first time. Luckily this produced another minidump:

code:

4: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

PAGE_FAULT_IN_NONPAGED_AREA (50)
Invalid system memory was referenced.  This cannot be protected by try-except.
Typically the address is just plain bad or it is pointing at freed memory.
Arguments:

... [snip]

IMAGE_NAME:  BEDaisy.sys

So now I can at least attribute each crash to the anticheat drivers.

Why the gently caress do the Easy Anti Cheat and BattlEye drivers crash my system?

Ran memtest86 all last night, 0 errors. Time to flatten and reinstall?

# ? Feb 25, 2019 12:11

Hed: Mar 31, 2004; Fun Shoe

I finally wrote an error report with stack traces to BattlEye and EAC especially since the latter's stack trace absolutely indicted their driver going down a code path that it shouldn't have.

Since no one cares about me liveblogging my troubleshooting I'll close the thread and play Destiny 2 or BF 5 or CoD 4 instead.

# ? Feb 26, 2019 12:19

The Something Awful Forums > Discussion > Serious Hardware/Software Crap > Haus of Tech Support > Computer rebooting (no BSOD) when launching PUBG or Apex Legends