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rolleyes posted:I feel terribly sorry for UK retail goons at the moment. As usual, as soon as the temperature drops below 0C the entire country slides off the road into a crumpled wreck.. Along similar lines, customers at my place have been going beserk with us as most of the advertised 'deals' in our weekly leaflet aren't in stock yet as we've had NO delivery van the whole week. If one more person screams false advertising at me because they can't get their lovely 79.99 netbook with Windows loving CE i'm going to punch them.
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Dec 6, 2010 18:22
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rolleyes posted:
Why didn't you just tell her this in the first place?
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Dec 6, 2010 21:20
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Nocheez posted:Why didn't you just tell her this in the first place? I'm guess you think I was the assistant in my previous post? No.
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Dec 6, 2010 21:28
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rolleyes posted:I'm guess you think I was the assistant in my previous post? No. Ah, I see. Still, why didn't someone just tell her there was fresh-baked bread at the bakery? It could have avoided that whole event.
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Dec 6, 2010 22:39
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I imagine they assumed she'd seen it seeing as it was bigger than the shelving unit she was ranting about and literally right next to it. Maybe she didn't want the fresh stuff because it doesn't keep as long (because it's not full of nasty chemicals) or something, but she must have seen it.
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Dec 6, 2010 22:46
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I suppose I should preface this post by stating that I no longer work in that soul crushing hell pit of despair that is retail. However a feel its only fair to offer it to you poor glorious bastards just so you know when you leave retail it follows you. The stupidity haunts you to your grave. Its been quite a few years since I graduated out of that life sapping chasm of crushed human spirit and into a cushy office job. In fact its a rare day that I don't thank the sweet zombie jesus that all my 'customers' are internal save for the occasional external director I have to liaise with. However, occasionally a customer will either get randomly patched through to my phone or somehow get hold of my direct line, probably from some carelessly forwarded email or something. Now I apologise again for even more set up but a lot of what I work on are various quotations for our products and services. This can often be a complicated process, and a lot of the various software we use for calculating this has the problem of only rounding to 2 decimal places, the actual billing systems go to about 9 or so. Which means the quoted price could be as much as 0.09% off. This is clearly explained in an automatic disclaimer and one I add to everything I do. So one day I'm merrily working away when my phone rings.  Cast_No_Shadow here, whats up? *Audible hump* Its Twatface from Twatface, Fucknut and Pendant (Now realising this is blatantly not a call that should reach my phone) Good Morning Mr Face, what can I do for you? Your loving company has overcharged my client, you're always loving doing this, every god drat time I don't even know why I do business with you anymore!Occasionally our systems, or some retard at the front end messes up and we bill the wrong amount, very occasionally we might double bill or something, its bad I know but we're aware of it and are working on finding and fixing the system error and are very good at giving the money back, covering any incurred charges and throwing in free poo poo when this happens so I bring up the details and look but nothings wrong. I'm not sure I see it here, can you run me through what's happened so I can sort this for you? I knew this would happen, this is the last client I'm recommending you to, every loving time! You quoted us at 36,400.50 (Number might not be exact it was a week or two ago, but it was about 36.5k) Yup that seems right, we've billed you for 36,400.62. Exactly, your quotations are always light! You're conning people and ripping them off for your own gain! I'm sorry I really don't understand? THERES 12 PENCE DIFFERENCE! Why are you robbing my clients!?!? Ahh I see...well our quotes are only worked out to two decimal places...blah blah...basic rounding difference... WHY IS IT ALWAYS IN YOUR FAVOUR THOUGH loving ROBBING BASTARDS Just bare with me Mr Face I'll put you through to your point of contact with us who'll be able to sort all this out for you.It took me a full 2 minutes after putting him on hold for me to actually grasp that he found my number out from some email chain, decided against calling out accounts team or even his point of contact in our company who he deals with regularly to call me and bitch me out on 12 pence on a bill of over 35 grand. I have no idea if it was him or his client, I'm pretty sure if it was the client his charge for making the call would be far far in excess of 12p. If it was off his own back...I wonder if he billed them. Still after calling through to his point of contact she, being as shocked as I was, promised to offer to send him the money herself. I hope she did. I hate people. Cast_No_Shadow fucked around with this message at 00:43 on Dec 7, 2010 |
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Dec 7, 2010 00:39
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Cast_No_Shadow posted:I suppose I should preface this post by stating that I no longer work in that soul crushing hell pit of despair that is retail. However a feel its only fair to offer it to you poor glorious bastards just so you know when you leave retail it follows you. The stupidity haunts you to your grave. Its been quite a few years since I graduated out of that life sapping chasm of crushed human spirit and into a cushy office job. In fact its a rare day that I don't thank the sweet zombie jesus that all my 'customers' are internal save for the occasional external director I have to liaise with. Send 12 seperate checks for 1 pence each.
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Dec 7, 2010 00:47
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Cast_No_Shadow posted:Now I apologise again for even more set up but a lot of what I work on are various quotations for our products and services. This can often be a complicated process, and a lot of the various software we use for calculating this has the problem of only rounding to 2 decimal places, the actual billing systems go to about 9 or so. Which means the quoted price could be as much as 0.09% off. This is clearly explained in an automatic disclaimer and one I add to everything I do. SAP?
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Dec 7, 2010 00:48
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Avalanche posted:Send 12 seperate checks for 1 pence each. Reading this thread has inspired me to go and pay her a visit tomorrow and find out what she did to placate him. I hope she sent him 12 pennies in the post, especially considering that both the postage on the letter and the cost of the call (he phone me direct not any of our tens of call centre numbers so its national rate) would both exceed 12 pence.
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Dec 7, 2010 00:53
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Zero Star posted:There are 30+ shops in the mall, each with their own management and staff. Why would I know? Our phones don't ring until we open, but I'm usually in early. A voicemail pops up from someone who called during that in-between time, containing only a first name and a phone number, screamed at ear-blasting volume into the phone. I decide to call the customer back in the slim hopes that I can be off the phone by opening. It's been 15-20 seconds total since she called us. She doesn't answer.  When she manages to call us back, I'm immediately faced with a rambling mess of words, most of which vaguely describe some sort of computer repair that was handled in a normal fashion, followed by a series of increasingly-insane expectations and demands regarding the way in which all/most computers work. She also referenced multiple people, none of whom work here.  : I'm sorry, I don't recall the particular situation. Do you have a repair number or serial number that I could use to look up the repair? : Yes! It's <some strange number>! Look it up now!: That isn't one of our repair numbers. It's several digits too long, and starts with a different letter.: Well isn't this <our competitor>?: No, this is <our shop>.: (now screaming) Well I meant to call the other people! Transfer me now!I just said I was sorry I couldn't help, and hung up. No good could have come from continuing that conversation.
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Dec 7, 2010 04:30
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rolleyes posted:I imagine they assumed she'd seen it seeing as it was bigger than the shelving unit she was ranting about and literally right next to it. Maybe she didn't want the fresh stuff because it doesn't keep as long (because it's not full of nasty chemicals) or something, but she must have seen it. I don't care what anyone says. I work in a bakery, fresh bad only lasts a few days. Not good for stocking up for the winter.
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Dec 7, 2010 06:07
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Zero Star posted:There are 30+ shops in the mall, each with their own management and staff. Why would I know? My mall has probably 100+ stores. People often ask me about various stores there. I gemerally reply with: "I really only walk to the food court here, but we have a directory outside of our store that you can look it up on." "I was just hoping you could tell me where it was instead." - (edit: ^^^ That part is more of a reply to the guy you quoted saying he was a walking, talking directory, I know your post was on a slightly different topic than "where is this") Though I did also have a lady tell me recently that it was too hard to use the directory, because it didn't tell you what direction you were facing and exactly how to get to stores where you were.  And in addition I had a drunk lady come into work over the weekend and demand that we not sell some product by the next day (I already said I was putting it on hold for her) and that if we did sell it, she was going to come find me and kick my rear end. Yay. MaxDuo fucked around with this message at 06:17 on Dec 7, 2010 |
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Dec 7, 2010 06:14
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Most of you already know that, for some reason, lunatics flock to bookstores to fill their waking hours. Tonight we had a woman with long, gray hair come through our cafe, asking people to read her letter to the Pope. She apparently was being pretty racist to our black customers, and then wandered the store asking for other people to read her letter. This was just as I got into work, and I caught the tail end of it. If I'd had my choice, I would have jumped at the opportunity to read this letter, because I can imagine it would have been hilarious. Unfortunately, our awesome manager intervened and asked her to stop (and leave), because she had apparently been doing this the day before as well. EXCEPT SHE HADN'T. She hadn't been in the store in weeks, and this woman that was in yesterday didn't have the same name. Her name was Jodie, and for all we know, this look-alike was spreading false information about her and she wanted us to drat well check this doppelganger's ID because she was tired of being accosted for Non-Jodie's actions and hurmgph hrumph ferdt diddly. She stormed out as she accused us of planting the look-alike to falsely incriminate her and I had to bite my tongue from wishing her a Merry Christmas as she left. She was so angry, and pretty clearly operating in some sort of mass delusion.
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Dec 7, 2010 06:41
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I have found the root of my problem! I still had a lovely day today, but the manager wasn't in, so I came home smiling instead of wanting to kill everyone around me.  Has anyone come across the deaf card scammers before? I first saw them in California during a vacation and they seem to have spread up here. I was helping a woman find a Justin Bieber shirt (thankfully for a 12 year old granddaughter) and this woman comes out of nowhere and hands me and her a card. It basically said "I'm deaf, please buy this card for $1" or something sad like that. She must have not realized I was staff there 'cause when I pulled out my phone to call security she suddenly turned and walked out. Oh and they're never deaf, you can insult their mother while you hide your mouth and they'll always glare at you.
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Dec 7, 2010 08:16
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Wootcannon posted:SAP? No, its some bespoke crap. Like every other bit of software we decide to have custom made for us that costs millions (tens of) and works worse than something I knock up in excel in half a day. As for what my esteemed workmate did for Mr Twatface. She decided to waive the 12p difference and give him a further discount of 12p for the trouble. Getting even, passive aggressive style.
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Dec 7, 2010 19:06
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Supeerme posted:gently caress man you should sue. That's pretty drat serious. That could have gotten you crippled. you could get him out of the job and land you with some needed cash. Oh, there's a long list of illegal activities that I very well plan on suing them for. Pity I'll never get him out of the job though - He got it by marrying the owner's daughter. Good thing is, I know he's never going anywhere in like. He's the single stupidest person I've ever met, and he's something like 40, from the looks of him. It's actually quite funny, thinking about it. Pity I have no hope of getting out of there until next September. Being under 18 sucks sometimes.
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Dec 7, 2010 23:51
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Cast_No_Shadow posted:As for what my esteemed workmate did for Mr Twatface. She decided to waive the 12p difference and give him a further discount of 12p for the trouble. 
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Dec 8, 2010 03:42
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Wootcannon posted:SAP? SAP  I worked overnights for a company that used SAP, and jesus christ the headaches that loving program caused. I just count myself as fortunate that the customers I dealt with didn't usually speak enough English to complain, because on the rare occasion I stayed late enough to deal with US engineers, I usually got bitched out because the arrogant pricks wanted me to override something that I was very much not allowed to.
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Dec 8, 2010 03:43
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gently caress managers who "waive" being late to some employees but loving threatening to write up others for being 5 minutes late
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Dec 8, 2010 06:42
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elf pr0n posted:gently caress managers who "waive" being late to some employees but loving threatening to write up others for being 5 minutes late
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Dec 8, 2010 07:53
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This post is mostly fuelled by being laid off last week, but I just have to let loose. I worked in a small retail fitness equipment store for 2 years, and was laid off last week so the owner could hire someone who would work for $2/hour cheaper. By my loose calculation, he'll have his debts paid off in 3,000 years. What would your company do if your two biggest competitors went bankrupt for 18 months? I'm willing to bet that anyone with a modicum of business sense would respond with the standards: increase market share, profit, literally anything that could be construed as proactive. My father's response was "get a 7 figure bonus for 5 years straight and retire because the company would make obnoxious amounts of money." If you're my former employer, your response would be "nothing." No new advertising (not that he advertised in the first place), no attempts at expanding market share, nothing. Now imagine that a manager, having worked at the store for 10 years, gets a Google review written about him that describes buying a treadmill from him as "like a hostage negotiation." A week later, a customer buys $14,000 worth of equipment from the same manager, paid in cash, then calls the next day to complain about how he was treated because the manager didn't want to honor the other manager's price quote and tried to sneak extra charges onto the bill. A week after that, while trying to sort out a delivery mistake, he says to the delivery guys, (not knowing he's on speakerphone in earshot of the customer) "you've got his check, just leave." All of these things happen in the space of two weeks, and the owner says nothing to the manager. In fact, he's mad at me for bringing the Google review to his attention. He then called Google to have it taken down. Right before I was fired, I heard that the $14k guy wanted to cancel his order, because it was now backordered for the past 3-4 weeks. Sorry guy, they owe $40k to the manufacturer, who won't ship anything until the bill's paid in full Other brilliant strategies straight out of business 101:
Even though I made about 15k in pay for the year, with 200k in sales, which translates to roughly 70k of pure profit after equipment cost, he just can't afford to pay me anymore. basically, for every dollar he pays me, he makes four. The day he fired me, he said my sales should have been double this year, and since they weren't, I had to be let go. I was never told of this sales goal, no one else has a sales goal, never given a warning, nothing. My theory is that he just kept me on long enough to cover everyone else's summer vacations, but fired me right before he was going to pay Christmas bonuses to the company. I'm going to walk into that store and  my face off when the owner goes bankrupt.
red19fire fucked around with this message at 09:12 on Dec 8, 2010 |
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Dec 8, 2010 08:52
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). But he was pumped when he made $1k on a garage sale, so he could buy a skeeball machine to add to his collection of vintage arcade equipment. Basically he defines "penny wise & pound foolish."
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elf pr0n posted:gently caress managers who "waive" being late to some employees but loving threatening to write up others for being 5 minutes late This. I've been late twice in 3 months (no car, I walk). I know I don't have a rapport with my boss, but goddamn, be consistent. I have the most valid reason for being late.
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Dec 8, 2010 10:23
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Dodgeball posted:I have the most valid reason for being late.
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Dec 8, 2010 18:41
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Seriously, it takes me twelve minutes from locking my front door to punching in at the time clock at work, give or take thirty seconds for the elevator.
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Dec 8, 2010 19:27
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I heard from the district asset protection guy that they caught a team leader at my store shoplifting. I really hope it was the person they promoted instead of me. I am going to be all kinds of if it is.
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Dec 8, 2010 20:25
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Thesoro posted:No you don't, walking is by far the most easily time-predictable mode of transport. I was thinking this too. Sorry, Dodgeball, unless you have to watch for falling anvils you're pretty much always from A to B with no incident.
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Dec 8, 2010 21:58
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caveman thug poo poo posted:I was thinking this too. Sorry, Dodgeball, unless you have to watch for falling anvils you're pretty much always from A to B with no incident. It takes me 50 minutes to an hour to walk from my apartment to work. 25-30 if I ride my bike. Doesn't help that the boss looks like if she were to try to get on a bicycle, she would break it. (then eat it) There's also 5 intersections (2 of which are over a highway) that I HAVE to stop for because I cross 4 lanes of traffic. Trust me on this one, it's a legitimate excuse to be late once every 2 months, especially in the mornings when it's rush hour and I have to start walking at 6:30.
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Dec 8, 2010 22:57
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I've never once been late for work, and I drive.
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Dec 8, 2010 22:57
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My opinion is that if you get written up for being marginally late now and again then your workplace is being mismanaged. It's not unusual for people to have to commute 20 miles or more. Traffic is unpredictable, and no-one is going to hedge their bets and end up getting there an hour early unless they're also allowed to leave an hour early.
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Dec 8, 2010 23:11
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Dodgeball posted:Sometimes I ride a bicycle, sometimes I try a different route. Sometimes there's a bunch of dudes digging up what I thought was a nice and completed sidewalk. So your boss is fat and you are not so WHAT WOULD SHE KNOW ABOUT WALKING HAHAHA! Still, you just stated how long it takes you to get from A to B with 2 different forms of transportation. Cut out the "let's see about this route today!" poo poo and you *always* know how long it'll take you to get from A to B, maybe with a few minute detour if you have to walk around some construction. I realize you said you've only been late twice in 3 months and that's fine, probably better than most people on average, but there aren't a lot of variables there so you don't have any more reason to be late than anyone else. Also I am chronically early to everything so I'm mostly devils advocate on this. Tomorrow I don't clock in until 10am but I'll be there around 7:30 because of my transportation situation.
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Dec 8, 2010 23:46
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AlmightyBob posted:I've never once been late for work, and I drive. I'm early to jobs that aren't even mine. 
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Dec 8, 2010 23:53
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I haven't been on time to my job in three years  As for transit times, it's all hosed when it suddenly drops more than 4 feet of snow in a couple of days.
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Dec 9, 2010 00:43
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caveman thug poo poo posted:Look, it's not like I enjoy being late. I'm just sick of being the only person who catches flak for it. Yes, there are many variables that affect my long commute. Most of the time, I do just fine, and every once in a while, I roll a 1. This discussion started with the notion of hating managers that waive some and punish others. That's my gripe. Yes, I'm 5 minutes late. But don't write me up then turn around and let the guy who didn't call in -- until an hour after his shift started -- pass. I don't even want that guy to get in trouble, I just want the fact that I've never been that late, nor have I ever neglected to call in, counter the notion that I should be harshly reprimanded. \/\/She holds a lot of clout. I'm the new guy. If this were the 70's and not retail, it'd be a cop movie... Dodgeball fucked around with this message at 03:53 on Dec 9, 2010 |
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Dec 9, 2010 01:37
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Yeah if you're getting poo poo for it and the other dude isn't, that's lovely. Is there someone you could talk to about it or would that just cause more trouble for you? e: just remembered that talking about something like that with management never helps. as you were sir. E.T. NO HOMO fucked around with this message at 02:00 on Dec 9, 2010 |
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Dec 9, 2010 01:52
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The girl my manager waives being late is the girl in my previous posts. She has no valid reason for being late except going out and drinking and getting abortions.
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Dec 9, 2010 04:03
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elf pr0n posted:The girl my manager waives being late is the girl in my previous posts. She has no valid reason for being late except going out and drinking and getting abortions. And that right there, combined with the tone of your previous posts, makes me think you're an insufferable rear end in a top hat. Go gently caress yourself, duder.
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Dec 9, 2010 04:28
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To be fair, killing a baby is probably a legitimate excuse to be late. And it's hard to find the clinic when you're drunk.
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Dec 9, 2010 04:56
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Soy Sauce Beast posted:And that right there, combined with the tone of your previous posts, makes me think you're an insufferable rear end in a top hat. Go gently caress yourself, duder. Haha sorry didn't mean to offend sheesh some goons!
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Dec 9, 2010 05:55
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Soy Sauce Beast posted:And that right there, combined with the tone of your previous posts, makes me think you're an insufferable rear end in a top hat. Go gently caress yourself, duder.
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Dec 9, 2010 06:41
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The General posted:One is understandable, but if you call in with an abortion more than once, it's time to rethink life. Erm, yeah. It sounds like she should buy a box 'o condoms, look into an IUD or stop using abortion as a last ditch contraceptive. I understand abortions happen for reasons that are none of my business but it can't be healthy to do that that often... surgical procedures are surgical and the medical ones are hormone/chemical based.
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Dec 9, 2010 07:06
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