|
In mid November, I returned some Macy's boots I had worn for two weeks that started falling apart. I had thrown away the box and receipt (the thought of them falling apart didn't occur to me, I was just really happy I had found sexy flat-heeled boots  ), but had purchased them on my Macy's card so the shoes should have still been able to show up. The employee helping me scanned the wrong boots ($70 instead of $60) and I hadn't remembered the price, so I didn't know anything was wrong.Then I got called in last Tuesday about it and was suspended for it. Then I met with HR the day before Christmas Eve and got an automatic termination for it because it was "stated explicitly in the contract" that I should always be checking my card statement (I checked: no it wasn't). The official reason for being fired was: "Receiving amount other than what you paid for returned merchandise." Yeah, I'm still pretty  about it all.vvvvv They even asked me at the beginning of it all if I was willing to pay Macy's what I owed them, and I said I was. 
Megera fucked around with this message at 02:11 on Dec 30, 2010 |
#
?
Dec 30, 2010 01:53
|
|
|
|
| # ? Apr 27, 2024 21:23 |
|
|
Megera posted:In mid November, I returned some Macy's boots I had worn for two weeks that started falling apart. I had thrown away the box and receipt (the thought of them falling apart didn't occur to me, I was just really happy I had found sexy flat-heeled boots Wow, that's lovely. But I guess corporate overlords always assume you're out to gently caress them to the same degree that they're out to gently caress you. They couldn't just give you a writeup and dock your next paycheck $10, could they...
|
|
#
?
Dec 30, 2010 02:05
|
|
|
SlaveToTheGrinds posted:As far as letting poo poo fail, it's just not in my nature not to mention the fact if the wrong person happens to wander in for an inspection we're screwed and could all end up jobless. Uggh yeah I am a door mat (a girl door mat). Who exactly is doing the inspections? This is key to any advice I might be able to give.
|
|
#
?
Dec 30, 2010 04:20
|
|
|
Just thought I'd share this little gem- my coworker's birthday is on the 1st. Naturally, my boss decided to have her do a close/open that night/the next morning, with back to back 8 hour shifts. But that's not the kicker- Written next to that day on the schedule is "Happy Birthday, (name)!"
|
|
#
?
Dec 30, 2010 05:28
|
|
|
ChirpChirpCheep posted:Just thought I'd share this little gem- my coworker's birthday is on the 1st. Naturally, my boss decided to have her do a close/open that night/the next morning, with back to back 8 hour shifts. But that's not the kicker- I'm sure he's just a guy who loves work and he'll be working a similar shift when his birthday comes too, really.
|
|
#
?
Dec 30, 2010 05:33
|
|
|
SlaveToTheGrinds posted:That's the poo poo thing it's impossible to do. I work for an owner\franchisee not a big corporation. It's all personal. I've spent the last two years (almost 3) whining my rear end off about getting everyone to carry their weight and it falls to yeses and oks and someone gets yelled at then in a week it's back to the poo poo again. I am a upper level peon due to the fact that we don't have managers the buck stops at the owner. So I have a bit of power but god forbid if I upset the precious little snowflakes. It is just such a bizarre situation all around due to the lack of hierarchy. On a personal level we're treated well like I said it's just there is no real order of command and it's hurting everyone. Boss refuses to let someone else take the reigns as far as crew goes so we all just answer to him which would be fine if there weren't about 25 of us in three different businesses. When I was younger working retail, I knew some people that shared your attitude. They acted like the whole store depended on them and if they didn't do absolutely everything then the whole place would go under. I assure you that is never the case. You, and those people, are just overworking yourselves and making your lives miserable. To confirm this: if you've ever said "IF I LEAVE, THAT WHOLE PLACE IS SCREWED" then you're probably the above situation. three fucked around with this message at 15:37 on Dec 30, 2010 |
|
#
?
Dec 30, 2010 15:31
|
|
|
Dr. Video Games 0055 posted:Who exactly is doing the inspections? This is key to any advice I might be able to give. Corporate. A few years ago after being very hands off for poo poo 10 years they decided to invade all their stores and enforce every single rule. This was hell on earth for us, I managed to make friends with the inspector guy and we're really cool with each other to the point that I can talk to him pre-meetings and tell him to hush about some poo poo me and the other upper level peon talk to him about. But he still has a job to do and no matter how close I am with the guy if he sees our paperwork isn't done or some other violations we're hosed. We're in good shape but at any time this guy can move up/on and we get a new one so we have to be on our toes. There were MANY things that had to be fixed over the last 3 years because of this and we're far from super stars but me and the other chick work our asses off. The thing is she is on a different shift and doesn't have the day to day (product and other poo poo) responsibilities that I do. It's hosed..it's food service and i've been there 8 years in Feb. I just need to find a reliable and slightly competent shift cover for one day a week...but no one wants to do it so I'm stuck. I've gone through 4 over the last 2 years no one sticks or they just can't do the job. quote:When I was younger working retail, I knew some people that shared your attitude. They acted like the whole store depended on them and if they didn't do absolutely everything then the whole place would go under. Yup me 100% Sad poo poo I know but when you work as much as I do it just seeps in and is hard to wash the gently caress out. Uggh sorry for this guys. Thanks for the words. It honestly just felt good to get that poo poo out after a particularly depressing day. I actually like my job, it's just this day off situation is really getting to me hard. I sometimes think people forget i'm there due to being on midnights.
|
|
#
?
Dec 30, 2010 15:54
|
|
|
SlaveToTheGrinds posted:Yup me 100% Sad poo poo I know but when you work as much as I do it just seeps in and is hard to wash the gently caress out. If yo've been working there long you have the experience to go elsewhere and at least make the same amount. I really would recommend looking at other jobs, most people gently caress themselves by getting stuck in a rut. This is easier said than done, but I manage retail at a crazy busy mall and I still got days off in December and respect from my upper management (and it is Franchise as well). You can too.
|
|
#
?
Dec 30, 2010 16:22
|
|
|
Did anyone watch that Extreme Couponers show last night? I left retail 3 weeks ago, but I was still cursing at the screen.
|
|
#
?
Dec 30, 2010 18:11
|
|
|
uptown posted:I work at H&M. We got these t-shirts that we have to wear on our busier days (tomorrow/Xmas eve, Boxing Day) that say we are staff. We also had to wear them last weekend. Hey, me too. What store are you at? I'm Store 80, Powell St. SF. West Coast Flagship! My store is pretty chill about the shirts, I think they only leaned on me once to wear one. I always have my name tag on, which doesn't stop people from asking me, while I'm folding stacks of shirts on a table, if I work there.  The panties thing is super gross, I'm so glad I never work in lingerie. We had a catsuit with button snaps at the crotch, what the gently caress. Our store was totally slammed yesterday, we had half the pre-Christmas staff and just as much traffic, except much of it was returns.
|
|
#
?
Dec 30, 2010 21:13
|
|
|
three posted:When I was younger working retail, I knew some people that shared your attitude. They acted like the whole store depended on them and if they didn't do absolutely everything then the whole place would go under. I used to be guilty of this! Although at least in one store I worked at when I was in my teens, I got mad, had said speech with manager, manager basically told me I was talking poo poo, I quit, store closed about 6 months later. Realistically I know I had little impact on a store that size, but still as a young teen with an inflated sense of my own importance it felt good.
|
|
#
?
Dec 31, 2010 13:10
|
|
|
I once went on vacation. In those two weeks, an oven broke, the roof started to leak and our extension cord was hosed. I think it's pretty clear that I hold the bakery together 
|
|
#
?
Dec 31, 2010 16:17
|
|
|
I am very sympathetic to the retail worker...I did my time in high school and college in a department store. As crazy as some customers could be, I have to admit that some of my coworkers were just as crazy, if not crazier. Perhaps it was years of insanity that rubbed off on them. My favorites from the department store: The wealthy lady who had a husband that hated shopping. She bought one of everything that would fit him. Shoes, underwear, off-the-rack suits, you name it. I usually got a bonus for weekly sales leader when she would come in. The next week, you guessed it, she would return 3/4 of it. I always got to keep my bonus. Being bored and playing with the register. One day I wondered what the largest transaction it would handle was. The answer $99,999.99. I got a call from corporate after that one -- I told them it was a typo. Also the time that I started swiping random non-credit cards from my wallet just to see what would happen. Amazingly my AT&T phone card (this was before the prepaids -- it was tied to my home line) went through. The old man who sharted himself in the middle of the men's department. He bought new underwear and left the oldies in the men's room toilet. Unfortunately the smell lingered in the men's dept for hours after he left. The day that I was run over in the store parking lot. I had taken some boxes out to a customer's car and was waiting at the crosswalk. This lady stopped for me and waved me across. I got dead center of her hood ornament and she ran me over. Well, not really, but I left a nice dent on her hood, tore my slacks and got the rest of the week off to fill out forms and visit doctors. The police arrived and she swore that she never saw me. And the typical stories of the creeps that like to piss/masturbate/expose themselves in the changing rooms. And the professional shoplifters.
|
|
#
?
Dec 31, 2010 18:59
|
|
|
The General posted:I once went on vacation. In those two weeks, an oven broke, the roof started to leak and our extension cord was hosed. I think it's pretty clear that I hold the bakery together I had a week off and a woman gathered Michael Kors bags (over $200 each) on her arms and ran out the door into a van before Loss Prevention could catch them. Obviously I was fired because of not being there and the boots thing was a cover up. 
|
|
#
?
Dec 31, 2010 19:54
|
|
|
I used to have this mentality too, but it wasn't so much "I!!! hold the store together!!!" as "If you scare off all the people who can be bothered to show up regularly, you're going to tank." Turns out, my old store did just that. I might go there for lunch today* and forget to take off my city employee badge *no, I won't. I've seen how they cook the food. Ugh.
|
|
#
?
Dec 31, 2010 20:06
|
|
|
I haven't worn my name tag in over a year now and no one has ever noticed.
|
|
#
?
Dec 31, 2010 21:52
|
|
|
I loving hate wearing name tags, I don't want strangers I don't know using my name. gently caress that. No one cares that I don't wear it unless the DM or someone is coming in. And instead of using my name, customers call me 'sweetheart', 'honey' and 'sweetie'. It's just as bad.  edit: In good news, I had a GREAT day at work. We got pizza  and my manager gave me half his cannoli, which was fantastic. Most of the people I work with are awesome, so I can't hate my job too much.
big dyke energy fucked around with this message at 04:59 on Jan 1, 2011 |
|
#
?
Jan 1, 2011 00:15
|
|
|
Yesterday a customer called me "babe." She started to walk away after we finished the transaction and then came back over to apologize- she seemed really embarrassed by it. Apparently I reminded her of her husband so she called me babe without even thinking about it. I'm a girl. 
|
|
#
?
Jan 1, 2011 03:02
|
|
|
ChirpChirpCheep posted:Yesterday a customer called me "babe." She started to walk away after we finished the transaction and then came back over to apologize- she seemed really embarrassed by it. Apparently I reminded her of her husband so she called me babe without even thinking about it. A few weeks ago, my husband told me that I said "Thanks, Love you!" to the bagger at the grocery store. I wasn't even aware of it. I'm just so used to talking to my husband that way. I am always afraid of saying that at work now when I call another associate, since I pretty much only talk to my husband on the phone and generally end the call with a 'love you.'
|
|
#
?
Jan 1, 2011 03:17
|
|
|
I had a customer with her husband look at me and go "Thanks for helping, sweetie". I said "you're welcome" and she told me no no she wasn't speaking to me, she was speaking to her husband. I felt like an idiot
|
|
#
?
Jan 1, 2011 04:42
|
|
|
I ordered some food the other day and when the delivery guy left he said: "Enjoy your dinner", I replied: "Thanks, you too!" 
|
|
#
?
Jan 1, 2011 18:10
|
|
|
Magikarpal Tunnel posted:No one cares that I don't wear it unless the DM or someone is coming in. And instead of using my name, customers call me 'sweetheart', 'honey' and 'sweetie'. It's just as bad. I call everyone hon because I'm country as hell and its like the period on the end of a sentence  I know its bad, because I hated it when I worked in retail too, but I don't even realize I say it half the time.
|
|
#
?
Jan 1, 2011 18:13
|
|
|
Shnooks posted:I had a customer with her husband look at me and go "Thanks for helping, sweetie". I said "you're welcome" and she told me no no she wasn't speaking to me, she was speaking to her husband. During the holidays it's the worst cause not only do I hate coming up with some way to respond to people's well-wishes, but they're often talking to someone else, maybe a friend that saw them in line or whatever so they say HAVE A MERRY HOLIDAY DAY and I'm all "you too!" and then realize they weren't talking to me.. none of them ever point that out though.
|
|
#
?
Jan 1, 2011 18:25
|
|
|
ChirpChirpCheep posted:Yesterday a customer called me "babe." She started to walk away after we finished the transaction and then came back over to apologize- she seemed really embarrassed by it. Apparently I reminded her of her husband so she called me babe without even thinking about it. This is a situation where it is totally excusable to beat the poo poo out of the customer in an angry rage and toss her broken beaten body in a side alley. With a sticky note saying "who you calling a man?"
|
|
#
?
Jan 1, 2011 19:40
|
|
|
I work for a major Home Improvement Warehouse store that will remain nameless. It's bad enough with some of the stupid questions I used to get - "Do you have any mulch that isn't wet?" "Where's your Vermiculite  ?" and the normal wear and tear of abusive customers. Now I'm beginning to realize how our management staff works. Or doesn't work. I've been with the company for about 7 years now starting as a cashier and I've been working on the sales floor in some capacity for 5 years now. About 7 months ago, we hired a new "zone" manager over the department I worked in. He seemed nice enough and then for some reason he started singling me out. For example there was this lady getting a pallet of concrete pavers. She was uppity and started getting abusive towards all of us for "taking so long." After loading the pallet onto her truck in a timely matter she walked out of the gate, receipt in hand only she paid for a different type of paver entirely. Now she walked by myself, our zone manager, and three other associates. Before we had time to stop her and correct the issue she was already speeding off. My zone manager was visibly angry and had the following conversation with me: ZM: Why didn't you stop her? Me: She was already in the car and I couldn't stop her. Company policy states we cannot detain customers. ZM: You should have at least tried to correct her ticket. Me: Well you are the zone manager and have more authority than I do and she walked right past you as well, why didn't you fix the issue? ZM: This department isn't the same now that (insert name of fired supervisor) is gone. It's attitudes like his that I don't want to see anymore. Me: Ok.... So aside from shirking his responsibility he made a veiled threat against my employment. I tried to avoid all contact with him from that point on until a couple of months ago I sat down with him again and to my surprise... ZM: I've brought you back here because of your attitude. You have to change your attitude. I won't have it in my department. Me: Is my work performance unsatisfactory? I've been doing as my supervisor has told me. (I like my supervisor and he's cool with me as far as I know) I've assisted customers to the best of my ability and have been performing all the opening and closing duties required of me. ZM: I brought you back here because originally I wanted to write you up. But I'm just talking to you now because if it doesn't improve I will have to write you up and move you out of the department. Me: I've been working as hard as I can but if you feel that way I will try even harder. ZM: Glad we had this talk. Me:  Two days later they call me back to the office and proceed to write me up. I did everything they asked of me beforehand I made sure to stay busy at all times but apparently it wasn't enough. To add insult to injury they moved me out of that department back to the front end: I'm a stupid cashier now. Me: I hate being a cashier and if you're so worried about me staying busy why would you move me to a department with a ton of downtime? ZM: Well you'll be at your same pay rate so you'll be handsomely compensated for being a cashier. Me: Now that I have all this free time on my hands I can observe the same rear end in a top hat zone manager spend all of his time flirting with the cute cashiers up front, ignoring requests to open up another register when we are backed up, and generally wasting company time as he accused me of. I'm also noticing how certain people on the front end are special and receive preferential treatment. This morning I requested to my supervisor that I not be placed on one of the more busy cash registers and then proceeded to put me on the busiest cash register while standing and talking to two other cashiers that were not on cash registers or doing anything else really. I had a terrible hangover and didn't finish my shift due to "illness". I could write another four pages of my adventures at the return desk but I really don't want to think of all the money we're throwing away returning stolen merchandise. Maybe some other time. I really need a new loving job. Spoonman fucked around with this message at 20:19 on Jan 1, 2011 |
|
#
?
Jan 1, 2011 20:15
|
|
|
Magikarpal Tunnel posted:I loving hate wearing name tags, I don't want strangers I don't know using my name. gently caress that. Has anyone else ever experienced the really strange phenomenon of a customer looking at your name tag and going "Thanks, *smirk* [yourname]"? What the gently caress is this? It's like they get some feeling of superiority by knowing your first name. And it's really irritating. I once got it from somebody who paid with a card, so I said "Your welcome, [person's first name, middle initial, last name]. Then stared at them as they walked out. But that was when I used to drink at work.
|
|
#
?
Jan 1, 2011 21:52
|
|
|
My sisters ex does that, it used to be really annoying to go grocery shopping with him.
|
|
#
?
Jan 1, 2011 21:57
|
|
|
I am sitting here at work, pulling an open to close shift, and I have had six tickets. In four hours. Why the gently caress is my store even open today? There are quite literally no other stores in this shopping center open today. It is just RadioShack.
|
|
#
?
Jan 1, 2011 22:19
|
|
|
Flavor Bear posted:Has anyone else ever experienced the really strange phenomenon of a customer looking at your name tag and going "Thanks, *smirk* [yourname]"? Oh my god I hate when people do that. They act like your name is some magic phrase of power which, upon being known, renders you helpless. Also question for the lady retail goons! Which do you hate more- being called "Miss" or being called "Ma'am"? I won't even bring in the "young lady" wildcard.
|
|
#
?
Jan 1, 2011 23:59
|
|
|
Flavor Bear posted:Has anyone else ever experienced the really strange phenomenon of a customer looking at your name tag and going "Thanks, *smirk* [yourname]"? I got this at my current job. I couldn't help the woman so I directed her where to go. She eyeballs my badge hard, looks back up at my face and goes "Do you even work here "
|
|
#
?
Jan 2, 2011 00:18
|
|
|
I just remembered another thing from the hardware store that just proves it was a lovely place. If a customer had coupons that exceeded the amount that they spent, we had to open up the register AND GIVE THEM WHATEVER AMOUNT THAT THE COUPONS HAD GONE OVER. We would give them FREE MONEY FROM THE REGISTER!! I saw this happen with amounts from as little as $1 to as much as $30.
|
|
#
?
Jan 2, 2011 00:42
|
|
|
ChirpChirpCheep posted:Also question for the lady retail goons! Which do you hate more- being called "Miss" or being called "Ma'am"? I won't even bring in the "young lady" wildcard. I don't really mind being 'miss'. Ma'am makes me think of old ladies, but I don't mind it either. I, uh, also get 'sir' sometimes, usually by people who are VERY not paying attention or only see me from behind. I don't mind that though. Anyone who calls me young lady can go right to hell. It just sounds so patronizing.
|
|
#
?
Jan 2, 2011 01:05
|
|
|
Magikarpal Tunnel posted:I, uh, also get 'sir' sometimes, usually by people who are VERY not paying attention or only see me from behind.  ChirpChirpCheep posted:Also question for the lady retail goons! Which do you hate more- being called "Miss" or being called "Ma'am"? I don't mind either of those? They seem fairly respectable considering the circumstance. It's when they deviate that annoys me, or use my actual name. I understand why they do that but it still bugs me that I have to broadcast my name to everyone who happens to look at my name tag. cobalt impurity fucked around with this message at 01:30 on Jan 2, 2011 |
|
#
?
Jan 2, 2011 01:27
|
|
|
Magikarpal Tunnel posted:I don't really mind being 'miss'. Ma'am makes me think of old ladies, but I don't mind it either. I, uh, also get 'sir' sometimes, usually by people who are VERY not paying attention or only see me from behind. I don't mind that though.
|
|
#
?
Jan 2, 2011 01:28
|
|
|
Magikarpal Tunnel posted:Anyone who calls me young lady can go right to hell. It just sounds so patronizing. "Hey buddy, want to ring me up over here? ""No, I'm helping 137 other people, get hosed." Sonic Dude fucked around with this message at 03:13 on Jan 2, 2011 |
|
#
?
Jan 2, 2011 03:11
|
|
|
Sonic Dude posted:I'm convinced the masculine version is 'buddy.' I'm 23, jackass 
|
|
#
?
Jan 2, 2011 03:17
|
|
|
Buddy is the one that always made me feel disrespected and 12 years old. Anything else isn't so bad, but buddy makes me visibly upset. Whenever someone says it to me, I just want to reply "No, gently caress you, buddy."
|
|
#
?
Jan 2, 2011 03:32
|
|
|
Having all this talk about "sir" and "ma'am" and whatnot reminds me of the joys of lately. There's been a large increase in the number of people who just come up and go: "HEY! YOU!" from a few feet away.
|
|
#
?
Jan 2, 2011 03:49
|
|
|
SpartanIV posted:No, the masculine version is "young man".  MaxDuo posted:Having all this talk about "sir" and "ma'am" and whatnot reminds me of the joys of lately. There's been a large increase in the number of people who just come up and go: "HEY! YOU!" from a few feet away. Sonic Dude fucked around with this message at 04:00 on Jan 2, 2011 |
|
#
?
Jan 2, 2011 03:58
|
|
|
|
| # ? Apr 27, 2024 21:23 |
|
|
MaxDuo posted:people who just come up and go: "HEY! YOU!" from a few feet away. I work at a library, and I really hate when someone at a computer or a copier says "EXCUSE ME" in a demanding tone and just looks at me expectantly when I turn my head their direction. Yes, you have my attention, now what? Oh, you need some help? Well perhaps you should communicate that. (edit: Though a library has its share of aggravating employee/customer (well we call them patrons) interactions, it's got nothing on retail.)
|
|
#
?
Jan 2, 2011 04:33
|
|