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Argas posted:I know nothing about modems and routers. Any chance of an explanation for this? A gateway is a modem and a router in one device. A modem turns whatever signal Telus sends you through the phone line into the internet. A router will take that single internet connection and do stuff with it (like split it, make it wireless, etc.) Currently, Telus provides an Actiontec gateway. As a modem, it's alright, maybe a little flakey. As a router, especially as a wireless router, it's really hit and miss. When it works, it's great (it's Telus' first wireless N device, plus it can actually create two separate wireless networks). But troubleshooting that thing is more painful than any other gateway they gave out, and it can be really flakey some times. I've always preferred using a stand alone modem with my own router because it gives me more flexibility in my set up and I don't need to deal with the headaches of using one of their gateways as a router. Plus, if I ever want to do anything more advanced with my router (i.e. port forwarding, DMZ, etc.), I can get support from the manufacturer (Telus doesn't troubleshoot/support anything beyond basic functionality, and manufacturers won't support equipment with Telus firmware on it). It's up to you which way you wanted to go. I'll include some information here about Telus' set up, though some of the processes might have changed since I last worked there a month ago. For Telus Internet (no TV), customers get a Siemens (also branded Sagecom) Gateway, though they've been trying to phase that out and move over to their Dlink G3810 Gateway. The Siemens Gateway is an ok router, nothing spectacular though. I personally like the Dlink one a lot better, though I as far as I know it's only in a limited roll out for internet customers right now (I think they're trying to get rid of their Siemens stock first). The Dlink gateway is also the same one they use in some of their Optik TV set ups, but I'll get into that in a bit. If you wanted to go with a modem+your router set up, you could talk to a customer service rep and ask them to send you out a Speedtouch stand-alone modem. I know some CSR's don't realize they can do that, especially the Manila agents. Also, tech support can do a modem swap, which is basically used for defective modems. That's usually what I'd do for a customer that wanted to use their own router, make up some excuse to say their gateway is defective and send them out a Speedtouch as a replacement. Optik TV is a little different though. The set up for it really depends on the customer's home. Optik TV is an IPTV service, meaning TV is sent over the internet. Each digital box needs to be connected to the internet. The two ways to do it are either with ethernet to your Telus gateway (the preferred and most reliable), or using your home's existing coax cable. Because it can only be connected with these two ways, the location of the Telus Gateway is important. It has to close to both a phone line and a coax cable line (unless your home is wired for ethernet or are willing to string some ethernet around your home). Since the location of the gateway in your home is important, you can often get into situations where you have to place the gateway in a place where you get poor wireless internet in the rest of the home. This can sometimes really suck because Telus doesn't guarantee wireless. My personal set up was a little complicated because it involved 3 floors. What I did was use an ALU modem connected to a switch. The switch had a Dlink gateway and my own personal router connected. My computers and laptops were all connected to my router. For the Dlink gateway, I turned the wireless off, and connected two digital boxes to it (one over ethernet, one over coax). Because the modem and router were separate devices, I had more flexibility in placement in my home. I've actually helped in even more complicated set ups, especially ones where people have home theatres. For example, rather than connect coax cable from the wall to your digital box, you could connect it to HCNA adapter and switch, an now you have full internet access by your TV (great if you've got a HTPC or similar computer you use to torrent and watch home movies). Actually, if your digital box is connected with coax, you could also connect a computer to the ethernet port on the back of your digital box for internet access, but I wouldn't recommend this if your torrenting.
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Jun 19, 2011 00:53
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Dudebro posted:Do you know what's going on in northeast Oakville and that area in general? I waded through a lot of crap to try to get non-Cogeco cable only to end up with nothing. Lone Rogue posted:No idea. I'll ask on Monday. Please don't forget to inquire about this. Thanks. Whoever knows the answer might say something about assets being transferred or work is being done, but I'd like details if possible just because of my own curiosity. Or they might just say they can't go to that area because Distributel/Acanac will be the only wholesalers of Cogeco.
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Jun 19, 2011 17:04
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TO UNDERAGE GYMNASTS
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Eej posted:Good lord, Chatham must be hell on earth. I used to think that when growing up. But I had a great time living in Windsor. I don't blame people for not liking it but it has everything I'd need for a home base.
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Jun 19, 2011 23:11
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Dudebro posted:Please don't forget to inquire about this. Thanks. I inquired about Oakville, Sarnia and the areas in BC some people have mentioned like outside Victoria and northern B.C. When it comes to Sarnia, all of Sarnia can get DSL but cable is coming. It's just a matter of when and sooner rather than later. We usually bring cable into communities that have our densest DSL subscribers. For north-east Oakville and British Columbia, I'll get an e-mail about it after our C.O.O looks into it for me. Hope this helps!
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Jun 20, 2011 15:53
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I'm in Vancouver and need a Internet Service Provider want to do Xbox Live and a lot of browsing with Moderate downloading. What's my best option/price?
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Jun 20, 2011 20:15
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Tom Swift posted:I'm in Vancouver and need a Internet Service Provider want to do Xbox Live and a lot of browsing with Moderate downloading. What's my best option/price? Depends where in vancouver but likely if you dont want TV service tekksavvy. Make sure you choose bc as your province as each province has differnet speeds and rates. The cable packages are the best speed/prices.
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Jun 20, 2011 20:24
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Tom Swift posted:I'm in Vancouver and need a Internet Service Provider want to do Xbox Live and a lot of browsing with Moderate downloading. What's my best option/price? If you're downtown/in one of their buildings Novus is worth checking out too. They have a "can I get service" thinger on their site.
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Jun 20, 2011 20:38
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I'm renting in Concord Cityplace next month, so while Teksavvy will stay at my parent's house and cottage I think I might have to give Telus' fibre a shot. The 100/5 Mbps plan is 300GB and $100/mo, but the 25/5Mbps plan is 200GB and only $50/mo or so. On my absolute worst month ever I pulled 120+ GB out of a 4M/500k DSL connection, but 300GB is my current free HDD space and there's no way I'd be home enough to watch that much Netflix. I think the mid-range plan is a better bet. The apartment is also wired with a "private" LAN but I am putting a router infront of everything regardless.
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Jun 20, 2011 23:43
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Ha! I suspect someone at teksavvy was very unkind to someone at bell, after it turns out they were dispatching service techs to the wrong city, despite the correct address! Got home from work today to service! Though my line speed has been set to 3M/800k, so I'll have to make another call. But that can wait.
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Jun 21, 2011 01:18
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Gonna sound like a scrub but I'll ask anyway: should I install DD-WRT or Tomato even if I don't need all the extra options? Will I notice any speed increases?
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Jun 22, 2011 17:10
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The Sweetling posted:Gonna sound like a scrub but I'll ask anyway: should I install DD-WRT or Tomato even if I don't need all the extra options? Will I notice any speed increases? Some router firmware is not just slow, it's poo poo. For instance the DMZ/port forwarding on my crappy DLink doesn't actually work. I have to plug directly into the modem to get the ports to actually be exposed to the internet. That's a bit of an extreme example, but I'd say 3rd party firmware is pretty important. I know I'll never buy a router again that doesn't let me install it.
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Jun 22, 2011 17:13
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The Sweetling posted:Gonna sound like a scrub but I'll ask anyway: should I install DD-WRT or Tomato even if I don't need all the extra options? Will I notice any speed increases? In some cases DD-WRT and Tomato can be slower than the stock firmware: http://www.smallnetbuilder.com/wire...dd-wrt-reviewed However in the example above he's using the Mega build and god knows what features are turned on. Generally though you'll want to use something like DD-WRT or Tomato if either the features or stability of the stock firmware isn't very good. The stock firmware for most of the modern Netgear routers is actually based on OpenWRT and isn't bad even if its sparse on features. With regards to the WNDR3500,3700,4000 etc most report that the performance of the stock firmware is superior. I have a 4000 at home and we're using a 3700 at work and they both do great on the stock firmware. No complaints at all. Netgear has turned things around dramatically.
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Jun 22, 2011 17:23
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I recently got the Teksavvy Extreme Cable. Should I be upgrading my wireless router? Right now I have one of those 5 year old Linksys wireless G models. I know nothing about these things, not sure if I should be getting wireless N. Right now I have 3 computers on my wireless network.
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Jun 22, 2011 18:00
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Only if you're unable to consistently achieve the speeds you're connection is rated for. Try out speedtest.net with nothing else using the internet and see if you router can sustain the speeds.
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Jun 22, 2011 18:02
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triplexpac posted:I recently got the Teksavvy Extreme Cable. Should I be upgrading my wireless router? Right now I have one of those 5 year old Linksys wireless G models. I know nothing about these things, not sure if I should be getting wireless N. Right now I have 3 computers on my wireless network. G should be able to handle 15Mbps but you can test on http://speedtest.net/ to make sure. I would test on a hard line and WiFi and compare results. I had a first generation Dlink DIR-655 (N) that choked on some newer firmware and would slowly slow down over the course of a day which was only fixed by rebooting. I never had any problems when I was on Teksavvy DSL but it just choked after I switched to cable. I bought a new router and things are fantastic.
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Jun 22, 2011 18:07
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Lone Rogue posted:I inquired about Oakville, Sarnia and the areas in BC some people have mentioned like outside Victoria and northern B.C. Hey Lone Rogue, any word on the Oakville situation yet? BTW, I don't know what the "Cogeco tariff" is that was mentioned on the last page (not by you). Can you clarify? Dudebro fucked around with this message at 19:05 on Jun 22, 2011 |
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Jun 22, 2011 18:57
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The Sweetling posted:Gonna sound like a scrub but I'll ask anyway: should I install DD-WRT or Tomato even if I don't need all the extra options? Will I notice any speed increases? DD-WRT provides (for many routers) a mini build which sheds some of the heavier functions. If performance becomes an issue you can always give one of those builds a try.
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Jun 22, 2011 20:51
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For anyone who's gotten the WNDR3700 I can't really recommend dd-wrt or OpenWRT. I found them to be MUCH less stable than the stock firmware. Could just be my router YMMV.
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Jun 22, 2011 21:46
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I'm so wary about custom firmware on those things -- I already hate wireless routers as is, can't imagine fiddling with firmware (and I just got my Cisco 1, still hate it).
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Jun 22, 2011 21:49
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Stanley Pain posted:For anyone who's gotten the WNDR3700 I can't really recommend dd-wrt or OpenWRT. I found them to be MUCH less stable than the stock firmware. Could just be my router YMMV. I haven't had any stability issues (yet) after hooking mine up yesterday but I did see a bunch of threads on the DD-WRT forum with people complaining about broken features such as dynamic dns updates, QoS and a few other things. I guess it'll stabilize over time but stock firmware is probably best for now.
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Jun 22, 2011 22:18
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Squibbles posted:I haven't had any stability issues (yet) after hooking mine up yesterday but I did see a bunch of threads on the DD-WRT forum with people complaining about broken features such as dynamic dns updates, QoS and a few other things. I guess it'll stabilize over time but stock firmware is probably best for now. With OpenWRT it would run fine for 3-4 days. Then WIFI would magically stop working. No clients could connect and reseting the router, removing/re-adding the interfaces, etc wouldn't fix it. Then DHCP would randomly stop working, so on and so forth. There's definitely some bugs to work out in those builds, which is a shame because I liked some of the extra features I can install with the *WRT builds.
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Jun 22, 2011 22:39
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Shaw doesn't seem to answer this anywhere on their website, does anyone know if I can get the non-SPP bundle price of $59 for Broadband 50 (as opposed to $75) if I'm a Shaw Direct subscriber?
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Jun 22, 2011 23:31
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EngineerJoe posted:G should be able to handle 15Mbps but you can test on http://speedtest.net/ to make sure. I would test on a hard line and WiFi and compare results. I had a first generation Dlink DIR-655 (N) that choked on some newer firmware and would slowly slow down over the course of a day which was only fixed by rebooting. I never had any problems when I was on Teksavvy DSL but it just choked after I switched to cable. I bought a new router and things are fantastic. Looks like I get speeds of around 7-10 Mbps on wireless and 25+ on wired, so I'd say a new wireless router wouldn't hurt. In a perfect world everything would be wired, but my girlfriend hates having wires everywhere and there's no sense doing a lot of work putting wires in walls since we'll probably only be living here another year or so.
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Jun 22, 2011 23:31
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Stanley Pain posted:With OpenWRT it would run fine for 3-4 days. Then WIFI would magically stop working. No clients could connect and reseting the router, removing/re-adding the interfaces, etc wouldn't fix it. Then DHCP would randomly stop working, so on and so forth. Steps to revert back to stock firmware, so I can find this when I get home tonight: http://www.dd-wrt.com/phpBB2/viewtopic.php?t=79802
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Jun 22, 2011 23:55
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Kreez posted:Shaw doesn't seem to answer this anywhere on their website, does anyone know if I can get the non-SPP bundle price of $59 for Broadband 50 (as opposed to $75) if I'm a Shaw Direct subscriber? Why in the gently caress do you have Shaw Direct if you're in an area with cable?
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Jun 23, 2011 00:55
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Oh god, Telus seems to have added me to their marketing list and keep calling everyday. How do I get them to stop? The number is 604-310-2255.
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Jun 23, 2011 05:28
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Might be a good idea to not post your number on the internet to start. There might be a call do not call list opt out thing. Just ask them to put you on the list. vvvvv Sorry, you were kind of ambiguous there. Not sure what to do then. I had some air duct cleaning company call our house almost daily and my dad must have said something to piss the guy off because he calls back right after and gets off a poorly constructed racial insult before hanging up (think 3rd grade level) and they haven't called back since. Honestly, I want more telemarketers to call now so I can put the phone on speaker, blast some porno on my laptop and continue the conversation as if everything was normal.  So would you like to sign up for the credit card insura -- excuse me, sir, what's that sound I'm hearing? Is someone in distress? I'm not sure what you mean. I don't hear anything. You were saying about the credit card insurance? 
Dudebro fucked around with this message at 05:43 on Jun 23, 2011 |
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Jun 23, 2011 05:32
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That's the Telus number, not mine. I am on the DNCL, I pick up and they just hang up.
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Jun 23, 2011 05:35
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Shumagorath posted:I'm renting in Concord Cityplace next month, so while Teksavvy will stay at my parent's house and cottage I think I might have to give Telus' fibre a shot. The 100/5 Mbps plan is 300GB and $100/mo, but the 25/5Mbps plan is 200GB and only $50/mo or so. On my absolute worst month ever I pulled 120+ GB out of a 4M/500k DSL connection, but 300GB is my current free HDD space and there's no way I'd be home enough to watch that much Netflix. I think the mid-range plan is a better bet. Concord buildings are almost always set up with Novus so you might want to look into that. I pay $100 a month for 20/5mbps with 125gb cap, unlimited Canada/US calling and HDTV with HBO plus a few other channels.
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Jun 23, 2011 05:49
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drcru posted:How do I get them to stop? FTC? Consumerist.com should have more than enough ammunition for FTC complaint.
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Jun 23, 2011 07:03
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beyonder posted:FTC? Consumerist.com should have more than enough ammunition for FTC complaint. It's CRTC in Canada. I wonder if there's a Consumerist equivalent in Canada though? Anyways, the number is the generic customer service number for Telus. Just call them up and tell them you don't want any more marketing calls. Actually, if you're on a Do Not Call List, shouldn't they get fined for every call? Record every time they call you, you might be able to get something out of it. I seem to remember someone on Consumerist saying they got like $500 from a company violating the DNCL.
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Jun 23, 2011 07:31
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random nickname posted:It's CRTC in Canada. I wonder if there's a Consumerist equivalent in Canada though? If you had a "previous" business relationship with them its "legal" for them to call until you tell them to knock it the gently caress off.
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Jun 23, 2011 07:43
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random nickname posted:Actually, if you're on a Do Not Call List, shouldn't they get fined for every call? Record every time they call you, you might be able to get something out of it. I seem to remember someone on Consumerist saying they got like $500 from a company violating the DNCL. http://www.theglobeandmail.com/globe-investor/rogers-pays-275000-after-telemarketing-probe/article1955368/ quote:Rogers Communications Inc. has agreed to pay out $275,000 to educational institutions after a CRTC investigation into the Toronto-based telecom company's telemarketing practices. ...
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Jun 23, 2011 08:02
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Donating to technical schools and major universities, some of that money is going to basically come back to them since some of their graduates would go work for the big three. Interesting blend between a charitable donation and a small investment.
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Jun 23, 2011 12:10
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Nitr0 posted:Why in the gently caress do you have Shaw Direct if you're in an area with cable? Even then, my Shaw Direct promo plan is $20 cheaper than the equivalent Shaw plan, I own all of the equipment already, have paid all the activation/setup charges, the HD picture quality is better on Shaw Direct, and Shaw Direct has a channel that Shaw doesn't, which happens to be the channel I watch 33% of the time. Looks like I'll be keeping SD and getting Teksavvy 25mbit cable, paying nearly the same price I do now for 5mbit DSL.
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Jun 23, 2011 13:29
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I was dicking around with the Telus site to see my bundle options for upgrading, and apparently even though Optik TV is available for my address, Optik internet is not? ... aren't they kind of the same thing?
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Jun 23, 2011 17:27
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Dudebro posted:Hey Lone Rogue, any word on the Oakville situation yet? Nothing yet. I'll prod again. I believe Cogeco tariffs have to do with Third Party Internet Access. I'm still learning the history so your best bet would be to google it and scan DSLReports.
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Jun 23, 2011 17:46
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Squibbles posted:Steps to revert back to stock firmware, so I can find this when I get home tonight: Sure enough, didn't get back to reverting my firmware last night and now my wife reports the wireless is not working this morning. Weee
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Jun 23, 2011 18:35
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Tagra posted:I was dicking around with the Telus site to see my bundle options for upgrading, and apparently even though Optik TV is available for my address, Optik internet is not? They are the same thing but they are bundled services and you can't buy one without the other.
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Jun 23, 2011 19:52
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So I lost my credit-card just before the Canada Post lockout and my bills have all started coming up and I can't pay many of them. Thanks TekSavvy for being accommodating while I made alternative payment arrangements. (Ended up borrowing my girlfriend's credit card.)
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Jun 23, 2011 20:08
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