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Mu Zeta posted:So my 3 day old Macbook Pro started doing this. I tried restarting and it would work fine for a couple minutes and completely freeze. Rebooted again and the lightshow happened again. I'm guessing it's the video card? I also tried swapping the hard drive and RAM, no change.
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Jul 31, 2011 10:51
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I have a hard drive with Snow leopard and another with Lion and it happened in both. Sucks.
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Jul 31, 2011 10:53
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iMac 2011 owners: Lion specific: If you bring your computer out of sleep and go to watch a video it'll likely freeze with the cursor still moveable. Seems widespread: https://discussions.apple.com/thread/3194165
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Jul 31, 2011 12:06
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Hardflip posted:iMac 2011 owners: I've had this 4-5 times since I got my iMac on Friday. I just wanna watch porn Steve.
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Jul 31, 2011 12:11
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Kilometers Davis posted:I've had this 4-5 times since I got my iMac on Friday. I just wanna watch porn Steve. I just turn my computer off instead of putting it to sleep. One of the guys in that thread thinks the video memory isn't getting cleared before sleep, and when it wakes up Lion thinks it's free to put poo poo in. Seems like plenty of Apple engineers are contacting people asking for logs though, and one said they were working on it over the weekend. I hope they patch it early next week.
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Jul 31, 2011 12:16
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Hardflip posted:I just turn my computer off instead of putting it to sleep. One of the guys in that thread thinks the video memory isn't getting cleared before sleep, and when it wakes up Lion thinks it's free to put poo poo in. That makes sense actually. If it's true it should be a fairly easy fix for them.
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Jul 31, 2011 12:22
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Kilometers Davis posted:That makes sense actually. If it's true it should be a fairly easy fix for them. Looking at bit more a few of them are saying their 10.7.2 developer build has it fixed. That has iCloud built into it though, so I'm not sure if Apple would want to release it straight away.
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Jul 31, 2011 12:52
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SupahCoolX posted:You could just remap the key to invoke Launchpad instead of Dashboard in System Preferences > Keyboard. That is reasonable. If you know that and just want the different icon printed on your key... well... ...you could go to an Apple Store and ask a genius nicely. Pop the dashboard key out and see if he'll give you a launchpad key in exchange. They keep a pile of current keys for customers that like to type with fishhooks dangling from their fingers.
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Jul 31, 2011 14:03
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I'm selling a MBA on Craigslist. One potential buy sounds legitimate, but is asking for the serial number so they can look up the details. Is that safe to give out to a stranger? I did not see this in the OP, but is there anything else I need to do to sell a Mac without getting myself murdered? I re-installed Lion from scratch. I had to enter my iTunes ID to install, so I created a new admin account, then securely erased my original home directory.
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Jul 31, 2011 14:12
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So I went to the Apple Store, since they've had my iMac for more than 7 days now (we're on day 8) and I haven't heard anything from them. So I POLITELY (I have to stress how polite I was lest anyone assume I'm being a difficult customer) asked what the status of my computer is. The lady told me it'd take at least another WEEK because it's "back to school season." and therefore there's a backlog of kids that need repairs before school starts. 2 weeks worth of repairs needed? (Here's where one of my PC friends would make a snide remark like "hey wait, I thought Macs are supposed to just work" with an overly  face...)Regardless, to say I'm annoyed is an understatement. I use this computer for graphic design when I'm on call at my job when they need something A.S.A.P., and the issue with my computer is Apple's fault, not mine. Really, I'm a patient guy so if the computer takes long, so be it (I've already waited 7 days, what's another 7 at this point?), but seriously, the courtesy of a phone call to let me know that it's going to take longer instead of me waiting and having to go down there to ask what the deal is would've been nice - especially seeing as this is Apple's screw-up, not mine. (Well, technically Seagate's screw-up, but you get the idea.) I mean, that isn't too much to ask for, is it? (That's a serious question - this is my first time dealing with the Genius Bar.) Man, I love the heck out of Apple's products, but the personalities of their Geniuses sure leave a lot to be desired. Pardon my complaining, I'm just annoyed.
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Jul 31, 2011 17:37
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Call Apple's customer service line on the phone and explain the situation.
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Jul 31, 2011 17:50
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Chemmy posted:Call Apple's customer service line on the phone and explain the situation. Stupid question, but: what can they do? I mean, they can't exactly force the Genius Bar to work on my computer IMMEDIATELY, can they?
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Jul 31, 2011 17:55
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I'm always amazed at how well Apple stuff holds its value. Just sold my mid-2009 13" MBP for $800 shipped. Paid for my 2.5 Mac Mini in entirety. 
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Jul 31, 2011 17:58
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SERIOUS posted:Stupid question, but: what can they do? I mean, they can't exactly force the Genius Bar to work on my computer IMMEDIATELY, can they? Of course they can. If someone from corporate comes calling the store, you think they're going to tell them "but it's back-to-school season"?
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Jul 31, 2011 18:00
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FCKGW posted:Of course they can. ...Oh. Well I guess I'll call them then. Thank you, good sir!
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Jul 31, 2011 18:02
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SERIOUS posted:Stupid question, but: what can they do? I mean, they can't exactly force the Genius Bar to work on my computer IMMEDIATELY, can they? You're being too polite then. Yes, call Apple Support, give them the ticket/reference number that the Apple Store gave you, and complain. Apple has service requirements that the stores are supposed to meet. We had to call and complain to get a monitor fixed on a business account. We had waited 5 days to get a logic board fixed in a cinema display. When I called the store they said it would be another couple of days. Turns out the genius had broken the glass and they were waiting on that part. I called bullshit and called Apple Support because parts ship overnight. We had the monitor back by the end of that day. Shin-chan fucked around with this message at 18:11 on Jul 31, 2011 |
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Jul 31, 2011 18:05
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Shin-chan posted:You're being too polite then. Yes, call Apple Support, give them the ticket/reference number that the Apple Store gave you, and complain. Apple has service requirements that the stores are supposed to meet. Well, I called. Here's the deal: the person that would tell the Apple Store to hurry the hell up is Customer Relations, which is only available to talk to Monday through Friday, not Sunday. However, I did speak with a very nice Apple Repairman guy on the phone, who said that even though it's not in his authority to get them to hurry the hell up, I have a few options: 1) I simply wait the 7 extra days the mouth-breathers at this particular Genius Bar said it will take. The Default option. Certainly not the one I'd like to take. 2) I can go back to the Apple Store, get my computer back unfixed, and this Apple Repairman gentleman can order the Hard Drive himself, and it will a few days to get, and then a certified Apple technician will come to my house and replace it. or: 3) Wait til tomorrow, call Customer Service again to get the Customer Relations person, and have them basically poke that particular Genius Bar with a stick until they finish my computer. Obviously, I'm having a tough choice picking between 2 and 3. I'm leaning toward 3 though, since there's the chance I'd get the computer fixed quicker if I did that. Goons, I beseech thee: which option would YOU go with? EDIT: edited for accuracy.
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Jul 31, 2011 18:46
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3 is the easiest solution that will probably result in you getting your computer back the quickest with the added bonus of the offending genius bar actually getting talked to about their lack of quickness.
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Jul 31, 2011 18:52
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Mu Zeta posted:So my 3 day old Macbook Pro started doing this. I tried restarting and it would work fine for a couple minutes and completely freeze. Rebooted again and the lightshow happened again. I'm guessing it's the video card? I also tried swapping the hard drive and RAM, no change. LUDICROUS SPEED
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Jul 31, 2011 19:44
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Hardflip posted:Looking at bit more a few of them are saying their 10.7.2 developer build has it fixed. That has iCloud built into it though, so I'm not sure if Apple would want to release it straight away.
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Jul 31, 2011 20:21
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Has anyone here ever substituted the optical drive in their MBPro with an SSD? Did you buy an upgrade kit, a bay? Any problems, did battery life suffer?
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Jul 31, 2011 20:22
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SERIOUS posted:Obviously, I'm having a tough choice picking between 2 and 3. I'm leaning toward 3 though, since there's the chance I'd get the computer fixed quicker if I did that. Goons, I beseech thee: which option would YOU go with? Which ever way you go, make sure to stress to Apple Corporate how unsatisfied you are with how that store treated you as an Apple customer (ie. rude, unresponsive, etc.).
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Jul 31, 2011 20:43
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What is the likelihood of truth wrt the "new MBP design in Xmas 2011" rumor?
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Jul 31, 2011 21:07
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I'll ask Steve tomorrow.
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Jul 31, 2011 21:12
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Mu Zeta posted:I'll ask Steve tomorrow. I just had a chat with him on Thursday about this, he said it is probably not somewhat unlikely.
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Jul 31, 2011 21:50
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Thanks for the sarcasm. I remembered seeing something about it and wondered if any more evidence had appeared, and for this kind of stuff, I don't trust Google.
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Jul 31, 2011 22:00
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Highly doubtful considering the last refresh was less than 6 months ago.
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Jul 31, 2011 22:34
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Sinestro posted:Thanks for the sarcasm. I remembered seeing something about it and wondered if any more evidence had appeared, and for this kind of stuff, I don't trust Google. Google is literally as reliable on this as anything someone here might try to tell you.
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Jul 31, 2011 22:52
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SERIOUS posted:3) Wait til tomorrow, call Customer Service again to get the Customer Relations person, and have them basically poke that particular Genius Bar with a stick until they finish my computer. This has the greatest chance of getting your particular Apple Store yelled at / something done about your subpar service.
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Jul 31, 2011 22:56
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What's the cheapest way to get Applecare? I'm looking at Amazon and found this: http://www.amazon.com/gp/offer-listing/B000JZ76LM/ref=sr_1_5_olp?s=electronics&ie=UTF8&qid=1312149320&sr=1-5&condition=used Would this work for a MBA?
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Jul 31, 2011 23:13
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flyboi posted:Highly doubtful considering the last refresh was less than 6 months ago.  .I don't expect it but I wouldn't be surprised either.
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Aug 1, 2011 00:00
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Residency Evil posted:What's the cheapest way to get Applecare? I'm looking at Amazon and found this: http://www.amazon.com/gp/offer-listing/B000JZ76LM/ref=sr_1_5_olp?s=electronics&ie=UTF8&qid=1312149320&sr=1-5&condition=used Might be chancy if you have a newer system. Cheapest is way usually is through apple if you can get a student discount somehow. $183.00 vs amazon's $216.21 and apple's normal price of $249.00 You also have up to the first year to tack it on, so if you are hurting for cash you can wait a couple months and then buy it.
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Aug 1, 2011 00:00
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I bought Applecare and an iPad 2 from this place, they have pretty low prices http://www.bhphotovideo.com/c/product/582542-REG/Apple_MC246LL_A_3_Year_AppleCare_for_MacBook.html $190 for MBA. No tax and free shipping!
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Aug 1, 2011 00:12
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Just make sure you're buying your AppleCare from a "real" store (Amazon, B&H, MacMall, Smalldog, whoever), and not Discount Bob's Taiwanese eBay Shop. Also keep an eye on https://www.dealmac.com as they will post a link whenever someone has a good deal on AppleCare.
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Aug 1, 2011 00:36
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SupahCoolX posted:Just make sure you're buying your AppleCare from a "real" store (Amazon, B&H, MacMall, Smalldog, whoever), and not Discount Bob's Taiwanese eBay Shop. That's my question. What's the problem with buying applecare from discount bob's ebay emporium? Isn't it just a code that I plug in to a form online somewhere? Residency Evil fucked around with this message at 01:20 on Aug 1, 2011 |
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Aug 1, 2011 01:17
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http://reviews.ebay.com/FAKE-APPLECARE-APPLE-CARE-A-warning-to-buyers_W0QQugidZ10000000011731235 I bought some ultra cheap Applecare from ebay years ago and Apple never gave me trouble during repairs, but I've also read a lot of horror stories. Safer to stick with the official stores.
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Aug 1, 2011 01:21
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Residency Evil posted:What's the cheapest way to get Applecare? I'm looking at Amazon and found this: http://www.amazon.com/gp/offer-listing/B000JZ76LM/ref=sr_1_5_olp?s=electronics&ie=UTF8&qid=1312149320&sr=1-5&condition=used You didn't read through the first few posts, did you?
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Aug 1, 2011 01:27
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Residency Evil posted:That's my question. What's the problem with buying applecare from discount bob's ebay emporium? Isn't it just a code that I plug in to a form online somewhere? Discount Bob probably bought his unbelievably cheap codes with stolen credit cards and you will be the one left holding the hot potato whenever the credit card company gets around the letting Apple know which purchases were fraudulent and Apple cancels those codes. It's not like there is some secret marketplace somewhere where native craftsmen are assembling perfectly serviceable Appplecare codes for absurdly low prices. withak fucked around with this message at 01:42 on Aug 1, 2011 |
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Aug 1, 2011 01:37
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Doctor Zero posted:You didn't read through the first few posts, did you? I did, but thanks for your concern!  The link I posted was to an amazon reseller where it looks like people are selling old boxed copies of applecare for cheap. The question is whether an "old" code for a macbook/mba will work for a new macbook air or if there's some sort of expiration date, and whether amazon would be better since they're not ebay/paypal. 50 bucks either way isn't going to break me, but if I can save the cash I figure why not. Residency Evil fucked around with this message at 01:45 on Aug 1, 2011 |
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Aug 1, 2011 01:43
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I just purchased a 2011 15" and am going to list my old MBP 2010 13" on Craigslist. Can anyone give me a rough price estimate of what I should ask? It still has like six months of applecare left on it, and has been upgraded to 8GB of Ram. It also is completely blemish free and I still have the original box, discs, and manuals.
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Aug 1, 2011 02:10
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