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Boomer The Cannon posted:No sweatshirts, shorts or hats allowed anymore? We're in a loving call center, not loving Saks 5th Avenue. I'm a little surprised they'd be allowed in the first place. I'm under the impression that the call centre I work at would be an office casual sort of dress code, because yes, while people aren't going to see you when you talk to them, people in the surrounding areas will see you come and go from work, and it helps if people aren't dressed like slobs...customer confidence and all.
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Apr 14, 2012 22:29
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sbaldrick posted:I don't understand call centres like this. Who cares what the people who work in them wear? We've found that when you don't enforce some sort of dress code, people start taking things to the extreme. In our call centers we have a collared shirt and jeans requirement. We tried no dress code for a while and it got to be really bad. Torn up pajama pants, slippers, dirty shirts, sweats, flip flops, etc. People wouldn't bathe before work, they would literally roll out of bed and show up. There's also correlating studies out there about personal appearance and performance. Like all good things, a few bad apples ruined it for the rest of us. During the summer they relax a little and allow shorts.
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Apr 14, 2012 23:13
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unless you work for a call centre for a company where working there means you can advance to other departments (like a bank) then a dress code is stupid. Pretty much all companies should adopted the old zappos model where exec have to work in the call centre which was designed to stop stupid policies.
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Apr 15, 2012 16:05
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cuntvalet posted:I'm a little surprised they'd be allowed in the first place. I'm under the impression that the call centre I work at would be an office casual sort of dress code, because yes, while people aren't going to see you when you talk to them, people in the surrounding areas will see you come and go from work, and it helps if people aren't dressed like slobs...customer confidence and all. Oh wait, we are. On the bright side, we`re getting a $2 + raise, so I can suck it up for a little longer at least.
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Apr 17, 2012 03:58
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sbaldrick posted:I don't understand call centres like this. Who cares what the people who work in them wear? The call center I work at doesn't have a dress code per se. More of a "wear some sort of clothing covering your crotch and chest" type of dress code. The Tier 1's across the parking lot have to wear "business casual". Sucks to be them.
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Apr 17, 2012 06:41
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I love how when someone is fired there's literally no communication about it. If you're around at a certain time, you'll see your manager clear their desk out but that's it. THAT EMPLOYEE NEVER WORKED HERE 
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Apr 19, 2012 00:30
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Loving Life Partner posted:I love how when someone is fired there's literally no communication about it. If you're around at a certain time, you'll see your manager clear their desk out but that's it. Yup. While I was at my last temp job this happened a few times. One day someone would be gone, and although the company was very open and friendly when it came to discussions between us lowly temps and the higher-ups no-one ever knew anything about it, beyond "they're not coming back."
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Apr 19, 2012 01:01
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"Hi miryei, it's John! I spoke with you in November, you helped me reset my password, remember?" Nope.
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Apr 19, 2012 16:01
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I posted up a job posting for 2 sales related jobs at the call center for my company. If any of you are interested in a sales position talking to seniors (for medicare, not for bad products) please let me know. You won't feel like a soul-sucker since you're helping and educating seniors (vs. selling them bad jewelry)
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Apr 19, 2012 18:35
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The worst part of my job isn't the customers. It isn't even the escalated calls from customers. I can solve all of that poo poo easily. The worst part of my job is the loving obnoxious door to door representatives whose orders I have to key into the system. And when they inevitably manage to convince the customer of some lie about some poo poo about the lovely TV service they're selling, *I* catch poo poo for it. I can't wait until I can get a job somewhere that's *not* call center. edit: If I've said this before I apologize, but I still just want to complain. I hate them, I hate all of them, and I hate that I have to pretend that I don't hate them.
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Apr 20, 2012 08:31
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I'm currently second tier at my call center. They've instituted a new policy where if a customer needs a second tier rep, even once, they give that customer the direct number instead of just transferring them. If tier 1 is making an outbound call and they are calling a customer who looks like they might have a tier 2 issue, they're supposed leave a voicemail with the direct number. Now I can't get work done because I'm fielding so many "I can't log in" calls--once a customer has the tier 2 number, they refuse to use tier 1 for anything ever. And they wonder why we're backlogged. edit: Tier 2 was never told about this policy. We started getting a lot of weird calls, then a coworker noticed a Tier 1 giving out the direct number. The coworker pointed that out to the T1 manager, who replied, "Oh yeah, he's doing that because I told them to" miryei fucked around with this message at 12:42 on Apr 20, 2012 |
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Apr 20, 2012 12:36
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Welp, looks like I'll be joining you guys once again soon enough. Just got told I'll be starting at a local call centre for a major bank to deal with complaints on the 30th. Sure, I need to rearrange a dentist and mental health team appointment and I need to tell my mother I can't come home for my birthday as planned, but I have a job after five whole months of searching. I'll probably come to regret this within the week.
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Apr 20, 2012 17:36
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gomababe posted:Welp, looks like I'll be joining you guys once again soon enough. Just got told I'll be starting at a local call centre for a major bank to deal with complaints on the 30th. Sure, I need to rearrange a dentist and mental health team appointment and I need to tell my mother I can't come home for my birthday as planned, but I have a job after five whole months of searching. I'll probably come to regret this within the week. Godspeed, man. Don't let them get to you.
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Apr 20, 2012 20:17
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miryei posted:edit: Tier 2 was never told about this policy. We started getting a lot of weird calls, then a coworker noticed a Tier 1 giving out the direct number. The coworker pointed that out to the T1 manager, who replied, "Oh yeah, he's doing that because I told them to"
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Apr 21, 2012 23:25
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gomababe posted:I'll probably come to regret this within the week. That's how I'm feeling about my new job. I start introduction/orientation tomorrow from 3:45 pm to 12:15 am for two days. I...can't fathom why introduction/tour of the place/orientation is going to take 18 hours. I understand that we need to be entered into payroll and the like, but I just might lose my poo poo if they do this individually and we have to sit around like mooks. Then Friday, we start the first day of 16 days of training (condensed down from 28 days of training). We don't train through weekends though...so why not just start on Monday? For a call centre that's apparently so successful, they really seem unorganized. It took 4 hours for me sitting around to get my scheduled interview done and out of the way. 3 hours and 45 minutes of that was waiting around. Also, my first interviewer wanted to gear me towards project one (trouble shooting cell phones). The tech interview guys wanted me to gear me towards project two (trouble shooting satellite tv which is less technological knowledge, I like that idea better...). My third interviewer told me he wanted me on project two, as well and gave me a job offer. He outsourced the letter of offer to interviewer one to write and when she gave it to me, she told me "I don't know what (interviewer 3) told you, but project one." Nowhere on the letter of job offer does it say what project. Is this normal for call centres to be this disorganized? When I go for training, should I assume that I'm on project one or two (three people recommended me for project 2...)? Also, it seems that NOBODY who works there knows the actual hours of the shifts. It's like "7 or 8 am till...sometime...or sometime until 12 am or...1 am or 2 am..." So far, I'm not impressed and it's ramping my anxiety through the roof!
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Apr 23, 2012 18:03
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cuntvalet posted:So far, I'm not impressed and it's ramping my anxiety through the roof! This isn't how my call center is at all (then again, my call center is owned by a Fortune 500 company). I've heard that some smaller centers can be disorganized, but I haven't heard anything like this. The shift confusion could be due to different employees having different schedules, but there's no reason that the offer letter shouldn't state exactly what you're doing. Can you find this center on glassdoor or a similar website?
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Apr 23, 2012 18:58
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legsarerequired posted:This isn't how my call center is at all (then again, my call center is owned by a Fortune 500 company). I've never heard of glassdoor before! That said, after a rudimentary check, nope, it's not listed. Hmn.
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Apr 23, 2012 21:39
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Well, the start date's been pushed back by a week, I think someone noticed that there was a bank holiday the week after we would have started :p. Not complaining; at least I don't have to cancel any of my appointments now.legsarerequired posted:This isn't how my call center is at all (then again, my call center is owned by a Fortune 500 company). I dunno, the first week I was with the Jobcentre was kinda disorganised because apparently some paperwork got forgotten about until our first day {got to love all the red tape government departments need to go through}, then again it was made pretty clear what the job role was before we even applied for it...
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Apr 24, 2012 00:03
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Some people, man. I just got an escalated call. This woman was upset at her bill. I tried adjusting off some, to be diplomatic about it. She didn't like what I had to offer... So she said that she wanted an interview, over the phone, with me. Mentally I just went 'WTF? Really?', but I said 'No, I can't speak in an official capacity. You'll have to call our corporate office to schedule an interview.'
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Apr 24, 2012 00:13
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I just looked on Glassdoor for the company I'm at, and they get totally slated. Pretty funny. Anyone's employers actually come out looking good through the site?
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Apr 24, 2012 10:20
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Glassdoor has one review of my company, and it's from someone who interviewed there, not someone who worked there. And based on the context of the post, I know exactly who s/he interviewed with and how it went.
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Apr 24, 2012 12:09
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Benzoyl Peroxide posted:I just looked on Glassdoor for the company I'm at, and they get totally slated. Pretty funny. Anyone's employers actually come out looking good through the site? Well, to be fair, this is probably the type of website where people only post if they are angry or want to vent. On the other hand, I think it could be useful for confirming red flags. It's possible that a very small or new company might not yet be listed on the site. Still, it just seems really strange to me that your offer letter didn't have your title on it--I could understand different staff members mixing up candidates, especially if a lot of people are being hired in different positions for different schedules, but it behooves both the company and the employee to have very precise written correspondence.
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Apr 24, 2012 14:20
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legsarerequired posted:Well, to be fair, this is probably the type of website where people only post if they are angry or want to vent. On the other hand, I think it could be useful for confirming red flags. I believe cuntvalet is the one with the sloppy new employer. I've been at my place since Jan last year. But yes, it reminds me of Trip Advisor in a way, that you're likely to get mostly polarised reviews.
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Apr 24, 2012 15:50
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Benzoyl Peroxide posted:I believe cuntvalet is the one with the sloppy new employer. I've been at my place since Jan last year. But yes, it reminds me of Trip Advisor in a way, that you're likely to get mostly polarised reviews. I sure do, and since it says nowhere on my letter of job offer which project they want me on, and THREE people told me satellite tv where only one told me cell phones, I'm inclined to believe the three people (two of which were tech interviewers from the company). I hope it stays like that, because it would be mostly easier work for equal amounts of pay bahahaha.
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Apr 24, 2012 18:23
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cuntvalet posted:I sure do, and since it says nowhere on my letter of job offer which project they want me on, and THREE people told me satellite tv where only one told me cell phones, I'm inclined to believe the three people (two of which were tech interviewers from the company). When you actually start be sure to find out exactly and officially who you report to, who can tell you what to do and who will be writing your review. If that ends up being more than one person, get out.
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Apr 24, 2012 19:05
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mllaneza posted:When you actually start be sure to find out exactly and officially who you report to, who can tell you what to do and who will be writing your review. If that ends up being more than one person, get out. Figured it out today! I'll be doing project 1 (cell phones). My team leader is pretty cool, so that is a huge relief!
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Apr 25, 2012 04:25
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 Alright, I have your new temporary password. Are you ready to write it down? Yes! The first letter is J, for Juliet. How do you spell that?I ended up remoting to the user's desktop and writing the password in a .txt file.
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Apr 25, 2012 16:27
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Orientation went okay yesterday, though they screwed up my last name (in that my last name is completely different than what they had on the attendance list). Apparently the company that's outsourcing to us is super strict. No cellphones on the floor because we could take pictures of people's account information (uhh...why would we want to?) and they're fighting my employer because the employer wants us to be able to have our cellphones in the break room so we can...you know...not hate our lives? But the company we'd be doing all the mobility/television tech support for says that the break room is too close to the floor, so we could still breach security. It's actually a little ludicrous.
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Apr 25, 2012 18:01
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In market research opinion polling a survey usually closes with some questions for demographic purposes. They can vary in what they ask. Sometimes it's just your age, and what your working situation is, and other times it includes sexual orientation. I've lost count of the times a respondent has been given the list: "heterosexual, homosexual, bisexual, asexual, other, or prefer not to say." Only to answer with, "I don't know what any of those are. Just put me down as normal. I'm a normal person." Are you, really? It's normal is it, not knowing what heterosexual or homosexual means?
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Apr 25, 2012 18:13
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Benzoyl Peroxide posted:In market research opinion polling a survey usually closes with some questions for demographic purposes. They can vary in what they ask. Sometimes it's just your age, and what your working situation is, and other times it includes sexual orientation. Seriously? I could understand MAYBE not knowing was asexual means, but the rest are pretty straight forward. I think I learned those terms in like...an elementary school class? Grade 5 or 6 maybe? Wow.
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Apr 25, 2012 18:58
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cuntvalet posted:Orientation went okay yesterday, though they screwed up my last name (in that my last name is completely different than what they had on the attendance list). This is the reason why management is dragging their heels on hiring someone to help me on weekends. There used to be two of us. Then the other one had her personal life collapse around her, and had a combination quit/firing. (She had kinda stopped caring/coming in). They're trying to claim that hiring someone part time for the weekends will lead to someone who doesn't care about their job being more willing to steal client information. Granted, we do have access to everyone's social security #, address, mom's maiden name...all that good stuff. But we deal with people who are looking for a lawyer because they can't work and need money. What is the point in stealing the social security numbers of people on welfare? you ain't gonna get too far with their identities.
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Apr 25, 2012 19:26
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AA is for Quitters posted:This is the reason why management is dragging their heels on hiring someone to help me on weekends. There used to be two of us. Then the other one had her personal life collapse around her, and had a combination quit/firing. (She had kinda stopped caring/coming in). They're trying to claim that hiring someone part time for the weekends will lead to someone who doesn't care about their job being more willing to steal client information. We will be working with people too dumb/drunk/technologically incapable of working a smart phone or understanding why their satellite tv isn't working. I think every employee will want to help them as fast as possible and never ever deal with them again. I dunno, it just seems like overkill to me. The most I plan on doing is giggling immaturely at odd last names and keeping them in the back of my mind for when I'm writing and need character names. Maybe I'm just weird like that?
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Apr 25, 2012 19:44
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cuntvalet posted:The most I plan on doing is giggling immaturely at odd last names and keeping them in the back of my mind for when I'm writing and need character names. Maybe I'm just weird like that? Weird names are up there in terms of "things I like at work". Who names their kid Wisdom Visor? What kind of a name is that even?
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Apr 26, 2012 10:21
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I've been questioning the no cell phone things on the floor at my job as well. I was told I couldn't even have my Kindle because I might take credit card numbers with it. I looked at the trainer and asked, "I have a pen and paper. Why would I take the time to use something electronic if I was planning to do so?" Not that they had an answer for it, other than repeating that I couldn't have my Kindle. Probably made sure to note to watch my computer too, somewhere in my personnel file. Ah well.
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Apr 26, 2012 12:06
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Tensokuu posted:I've been questioning the no cell phone things on the floor at my job as well. I was told I couldn't even have my Kindle because I might take credit card numbers with it. I looked at the trainer and asked, "I have a pen and paper. Why would I take the time to use something electronic if I was planning to do so?" Not that they had an answer for it, other than repeating that I couldn't have my Kindle. That's exactly it! If I wanted to steal client information to harass them or whatever, I'd do so with pen and paper. Speaking of pen and paper, during training we were told not to write down our login information because when we took the paper away, the paper in it would have an indent of what we had written! Can we say paranoid and/or watches too much CSI?
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Apr 26, 2012 16:47
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Yeah, a complete ban on electronics like that seems really silly, especially if they let you have paper. I've heard of call centers not allowing paper, though. I've been getting this a lot lately: "Well yesterday, the other girl in your department told me <bullshit>" 1. I am the only girl in my department. 2. I remember speaking with you yesterday 3. I most certainly did not tell you that. This job is making me entirely too cynical. miryei fucked around with this message at 02:13 on Apr 27, 2012 |
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Apr 27, 2012 02:09
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I love getting that. I get a call from someone, tell them XYZ and then later or the next day, I get a call "SOMEONE in your department told me I could do ABC!" No. That was me. And I did not. Stop trying to lie to me. It irritates me.
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Apr 27, 2012 03:31
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I've been getting a lot of this lately, too: 1. Customer sends an email. Emails take about 3 business days to respond to. 2. Customer calls an hour later. "Did you get my email? Okay, just checking." 3. Customer calls later that afternoon. "Did you get my email? How long will it take you to respond? Okay, thanks." 4. Next morning, customer send another email asking how long it takes emails to be responded to. Please note that it will also take us about 3 days to get to this second email. 5. A few hours later, customer calls in again, "Did you get my second email?" I would be able to respond to these a lot faster if they'd stop interrupting by calling to ask whether we're responding.
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Apr 27, 2012 15:30
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I hate when people don't set the expectation on turnaround and I have to handle the call back. "Hey, you said you needed a document from me and I could fax it, so i faxed it and I'm checking to see if you got it" "okay when did you fax it" "about a minute ago"  "Faxes are sent to a central processing facility where we receive several thousand on a daily basis, so it will take 24-48 hours to be in our system, so please call back in a couple days to confirm  "
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Apr 27, 2012 18:12
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Tensokuu posted:I've been questioning the no cell phone things on the floor at my job as well. I was told I couldn't even have my Kindle because I might take credit card numbers with it. I looked at the trainer and asked, "I have a pen and paper. Why would I take the time to use something electronic if I was planning to do so?" Not that they had an answer for it, other than repeating that I couldn't have my Kindle. Thank the cell phone addicts. I am pretty sure they do this to shut up the whiny babies who can't ungraft their cell phones from their sweaty palms. "How come kindle users are allowed to have an 'electronic device' on the floor but I can't have my cell out?" Because you put your customers on hold while you play games and text your friends, you stupid rear end, whereas they are just reading something they can put down when they get a call. But thanks for making us change the policy that used to allow e-readers and ruining it for everyone else! Edit: spelling. Also, FYI the farther you go up in management in a call center, the deeper into hell you go. You think your customers are stupid? Try being held responsible for the stupidity of others. I had to explain to two agents today why trying to do a daredevil-stunt competition to see who can do the longest jump over a loving conference table is a Bad Idea. RedFish fucked around with this message at 09:38 on Apr 28, 2012 |
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Apr 28, 2012 09:34
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