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Sir Sidney Poitier
Aug 14, 2006

My favourite actor


optikalus posted:

It's the megasas driver being too verbose. I don't think those are actually errors.

In that case it's possible our customer pasted us the wrong bit of the log - they're saying that discs are actually dropping out of arrays. On these, they set them up as individual RAID 0 per disc because the 9260 doesn't support JBOD exporting by default. They then use these in linux softraid.

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YOLOsubmarine
Oct 19, 2004

When asked which Pokemon he evolved into, Kamara pauses.

"Motherfucking, what's that big dragon shit? That orange motherfucker. Charizard."

Anjow posted:

In that case it's possible our customer pasted us the wrong bit of the log - they're saying that discs are actually dropping out of arrays. On these, they set them up as individual RAID 0 per disc because the 9260 doesn't support JBOD exporting by default. They then use these in linux softraid.

SCSI resets aren't in themselves very useful for troubleshooting. They can mean bad things are happening like errors on the bus or a specific device, but they are also used in some instances where there are no errors. I'd call your hardware vendor and engage their support if you're seeing issues.

szlevi
Sep 10, 2010

[[ POKE 65535,0 ]]
Anyone heard of XtremIO?

Aniki
Mar 21, 2001

Wouldn't fit...
How does a PS4100E-High Capacity-24TB compare to a NetApp 2240 or a Nimble CS220? Do they have good management software and how is their snapshot ability compared to NetApp and Nimble? I noticed that the quick ship price for the PS4100E is $25k, while Nimble and NetApp are still hovering around $34k. I'm starting to be more forceful with NetApp, since so far they haven't budged on their price and included the complete software bundle. I like what I saw from their equipment, but so far I haven't seen much effort from them to accomodate us.

Internet Explorer
Jun 1, 2005





Do you mean an Equallogic PS4100E?

If so, I have experience with their arrays and management software, but not with NetApp or Nimble. I will say that the E means it is using SATA (or 7.2k SAS, whatever you want to call it). Just make sure you are getting enough IOPS.

On the management side, I love their software. It really could not be any easier to use. Their arrays are entirely "virtual storage." You basically say, I want X amount of disks in RAID50 and Y amount in RAID10, or I want all disks in RAID10, and it does the rest. When you make a LUN it is basically like making a partition. The array does all the work and will automatically balance it all in the best way it can.

SANHQ is software that comes with, just like everything else Equallogic, and allows for a very easy and granular look at what is going on. I don't know about NetApp or Nimble, but it completely blows EMC's Unisphere Analyzer out of the water. Snapshots and replication are extremely easy to set up. MPIO is also very easy.

I absolutely loved my Equallogic array. The only issue was you had to buy the unit completely filled, and if you wanted to add more IOPS or Storage you had to add a whole new array. In my company that is difficult because they would just put it off over and over again. With my VNX I can say "this new project requires X space and Y IOPs, we need to add Z disks." You cannot get that granular with Equallogic.

If you do not have a dedicated storage admin or time to mess around with your SAN all day, I cannot recommend Equallogic enough.

Aniki
Mar 21, 2001

Wouldn't fit...

Internet Explorer posted:

Do you mean an Equallogic PS4100E?

If so, I have experience with their arrays and management software, but not with NetApp or Nimble. I will say that the E means it is using SATA (or 7.2k SAS, whatever you want to call it). Just make sure you are getting enough IOPS.

On the management side, I love their software. It really could not be any easier to use. Their arrays are entirely "virtual storage." You basically say, I want X amount of disks in RAID50 and Y amount in RAID10, or I want all disks in RAID10, and it does the rest. When you make a LUN it is basically like making a partition. The array does all the work and will automatically balance it all in the best way it can.

SANHQ is software that comes with, just like everything else Equallogic, and allows for a very easy and granular look at what is going on. I don't know about NetApp or Nimble, but it completely blows EMC's Unisphere Analyzer out of the water. Snapshots and replication are extremely easy to set up. MPIO is also very easy.

I absolutely loved my Equallogic array. The only issue was you had to buy the unit completely filled, and if you wanted to add more IOPS or Storage you had to add a whole new array. In my company that is difficult because they would just put it off over and over again. With my VNX I can say "this new project requires X space and Y IOPs, we need to add Z disks." You cannot get that granular with Equallogic.

If you do not have a dedicated storage admin or time to mess around with your SAN all day, I cannot recommend Equallogic enough.

I think it is the PS4100E. That's good to know. As far as how their snap shots work, are you able to browse them and recover individual files or do you need to mount the snapshot in order to retrieve the file? With NetApp standing pat on pricing at the moment, I need to start seriously considering some other options. I'd like NetApp to work out, but they need to start making some concessions on their end to make it a more fair deal. I hate getting stuck doing negotiations, but with a small IT department, I guess that's the reality of the situation. It's sad when getting back to programming and designing databases sounds so refreshing right now.

Internet Explorer
Jun 1, 2005





Yeah, I was in the same situation when we researched SANs the past 2 rounds of replacements. It was months of researching and getting quotes and I had tons of other stuff to do. The first time we stuck with Equallogic and bought 2 new units, this last time we went with EMC and I regret it quite a bit.

Unless something changed very recently, you need to mount the snapshot on a server and recover the file. I think this is the same with anything serving up iSCSI. I'm not sure, but I think you only see that when you are doing NAS functions from the SAN. Equallogic does have a NAS box that goes on top of their block stuff, but I have no experience with that.

When we were negotiating with Equallogic, NetApp, and LeftHand 3 years ago or so, NetApp was the highest by far and they wouldn't budge at all.

Nebulis01
Dec 30, 2003
Technical Support Ninny

Aniki posted:

I think it is the PS4100E. That's good to know. As far as how their snap shots work, are you able to browse them and recover individual files or do you need to mount the snapshot in order to retrieve the file? With NetApp standing pat on pricing at the moment, I need to start seriously considering some other options. I'd like NetApp to work out, but they need to start making some concessions on their end to make it a more fair deal. I hate getting stuck doing negotiations, but with a small IT department, I guess that's the reality of the situation. It's sad when getting back to programming and designing databases sounds so refreshing right now.

With our PX4000X we have to mount set the snapshot to online, mount it, do what we want with it, un mount, set to offline. This is firmware v5.0.7 and I don't see anything in the changelog that makes this process change

YOLOsubmarine
Oct 19, 2004

When asked which Pokemon he evolved into, Kamara pauses.

"Motherfucking, what's that big dragon shit? That orange motherfucker. Charizard."

Nebulis01 posted:

With our PX4000X we have to mount set the snapshot to online, mount it, do what we want with it, un mount, set to offline. This is firmware v5.0.7 and I don't see anything in the changelog that makes this process change

This will always be the case with snapshots on LUNs. It had to be mounted to a host that understands the filesystem on the lun snapshot. To the array its just a bunch of bloks in a container.

NetApp can expose files from a snapshot directly when it's an nfs or CIFS share because those are WAFL files.

Nebulis01
Dec 30, 2003
Technical Support Ninny

NippleFloss posted:

This will always be the case with snapshots on LUNs. It had to be mounted to a host that understands the filesystem on the lun snapshot. To the array its just a bunch of bloks in a container.

NetApp can expose files from a snapshot directly when it's an nfs or CIFS share because those are WAFL files.

Well that's pretty sweet, the more you know :)

Aniki
Mar 21, 2001

Wouldn't fit...
It looks like NetApp and CDW are starting to provide some solutions on price. It looks like they included a $5,000 installation fee, which I'll see if they can waive or heavily discount, otherwise I don't see why we couldn't set it up ourselves. They also mentioned including some training vouchers, so I assume that we could use those or their general support for any questions during the setup. That would bring us down from $34k to $29k and if we hold off on some virtualization specific software, which we probably aren't going to need right away, then that would bring it down to $26k. That being said, I would like to just get all of the software included, but I need to wait and see how much they budge.

YOLOsubmarine
Oct 19, 2004

When asked which Pokemon he evolved into, Kamara pauses.

"Motherfucking, what's that big dragon shit? That orange motherfucker. Charizard."

Aniki posted:

It looks like NetApp and CDW are starting to provide some solutions on price. It looks like they included a $5,000 installation fee, which I'll see if they can waive or heavily discount, otherwise I don't see why we couldn't set it up ourselves. They also mentioned including some training vouchers, so I assume that we could use those or their general support for any questions during the setup. That would bring us down from $34k to $29k and if we hold off on some virtualization specific software, which we probably aren't going to need right away, then that would bring it down to $26k. That being said, I would like to just get all of the software included, but I need to wait and see how much they budge.

If you aren't in a time crunch setting the filer up yourself is a great way to learn and it's really not that hard. My first NetApp experience was setting up a new cluster (and hosing it during setup, and starting over).

If you elect to go that route and you hit any issues or have any questions I'd be happy to help.

YOLOsubmarine fucked around with this message at 01:37 on Apr 5, 2012

szlevi
Sep 10, 2010

[[ POKE 65535,0 ]]

Internet Explorer posted:

Do you mean an Equallogic PS4100E?

If so, I have experience with their arrays and management software, but not with NetApp or Nimble. I will say that the E means it is using SATA (or 7.2k SAS, whatever you want to call it). Just make sure you are getting enough IOPS.

On the management side, I love their software. It really could not be any easier to use. Their arrays are entirely "virtual storage." You basically say, I want X amount of disks in RAID50 and Y amount in RAID10, or I want all disks in RAID10, and it does the rest. When you make a LUN it is basically like making a partition. The array does all the work and will automatically balance it all in the best way it can.

SANHQ is software that comes with, just like everything else Equallogic, and allows for a very easy and granular look at what is going on. I don't know about NetApp or Nimble, but it completely blows EMC's Unisphere Analyzer out of the water. Snapshots and replication are extremely easy to set up. MPIO is also very easy.

I absolutely loved my Equallogic array. The only issue was you had to buy the unit completely filled, and if you wanted to add more IOPS or Storage you had to add a whole new array. In my company that is difficult because they would just put it off over and over again. With my VNX I can say "this new project requires X space and Y IOPs, we need to add Z disks." You cannot get that granular with Equallogic.

If you do not have a dedicated storage admin or time to mess around with your SAN all day, I cannot recommend Equallogic enough.

I can second all this, EQL's stack is my new measurement stick ever since I bought our PS6510E.

szlevi
Sep 10, 2010

[[ POKE 65535,0 ]]

Aniki posted:

It looks like NetApp and CDW are starting to provide some solutions on price. It looks like they included a $5,000 installation fee, which I'll see if they can waive or heavily discount, otherwise I don't see why we couldn't set it up ourselves. They also mentioned including some training vouchers, so I assume that we could use those or their general support for any questions during the setup. That would bring us down from $34k to $29k and if we hold off on some virtualization specific software, which we probably aren't going to need right away, then that would bring it down to $26k. That being said, I would like to just get all of the software included, but I need to wait and see how much they budge.

This is why I hate Netapp, EMC etc, for this BS nickel-and-diming on features - and this is exactly the main reason why I went with EqualLogic last time and I will always go with all-inclusive vendors only: all features are available from day 1, no ripoff prices later, after I already bought into the system.

YOLOsubmarine
Oct 19, 2004

When asked which Pokemon he evolved into, Kamara pauses.

"Motherfucking, what's that big dragon shit? That orange motherfucker. Charizard."

szlevi posted:

This is why I hate Netapp, EMC etc, for this BS nickel-and-diming on features - and this is exactly the main reason why I went with EqualLogic last time and I will always go with all-inclusive vendors only: all features are available from day 1, no ripoff prices later, after I already bought into the system.
NetApp and EMC have arrays that do FC, iSCSI, nfs, CIFS and fcoe, support a lot application integration features, multiple replication types and both scale up and scale out architectures.

All inclusive pricing doesn't make sense when your product range is that broad as you end up heavily penalizing customers who don't use half of what they end up paying for.

Equallogic is relatively niche, by comparison, which means they can price things differently.

szlevi
Sep 10, 2010

[[ POKE 65535,0 ]]

NippleFloss posted:

NetApp and EMC have arrays that do FC, iSCSI, nfs, CIFS and fcoe, support a lot application integration features, multiple replication types and both scale up and scale out architectures.

All inclusive pricing doesn't make sense when your product range is that broad as you end up heavily penalizing customers who don't use half of what they end up paying for.

Equallogic is relatively niche, by comparison, which means they can price things differently.

Well, except everybody is trying to imitate them now, look at VNX pricing...

And we both now the same feature on a lower-end product costs a lot less eg Netapp so it's really nothing else but simply raping their customers.

Ohh and that 'niche' EqualLogic is actually the #1 iSCSI vendor. :)

YOLOsubmarine
Oct 19, 2004

When asked which Pokemon he evolved into, Kamara pauses.

"Motherfucking, what's that big dragon shit? That orange motherfucker. Charizard."

szlevi posted:

Well, except everybody is trying to imitate them now, look at VNX pricing...

And we both now the same feature on a lower-end product costs a lot less eg Netapp so it's really nothing else but simply raping their customers.

Ohh and that 'niche' EqualLogic is actually the #1 iSCSI vendor. :)

ISCSI only storage is a niche.

And EMC has many offerings other than VNX.

It's cool that you're happy with your storage and equallogic is pretty cool from everything I've heard but there's nothing wrong with licensing certain features or bundles of features, at extra cost as long as the cost is reasonable.

That revenue pays the teams who develop and maintain those features. It also allows NetApp, for instance, to be cost competitive with vendors who don't match their full feature set.

Vulture Culture
Jul 14, 2003

I was never enjoying it. I only eat it for the nutrients.

NippleFloss posted:

ISCSI only storage is a niche.

And EMC has many offerings other than VNX.

It's cool that you're happy with your storage and equallogic is pretty cool from everything I've heard but there's nothing wrong with licensing certain features or bundles of features, at extra cost as long as the cost is reasonable.

That revenue pays the teams who develop and maintain those features. It also allows NetApp, for instance, to be cost competitive with vendors who don't match their full feature set.
On the other hand, when IBM makes you buy a dongle to enable RAID-6 support on your PCIe RAID card, well, gently caress you.

YOLOsubmarine
Oct 19, 2004

When asked which Pokemon he evolved into, Kamara pauses.

"Motherfucking, what's that big dragon shit? That orange motherfucker. Charizard."

Misogynist posted:

On the other hand, when IBM makes you buy a dongle to enable RAID-6 support on your PCIe RAID card, well, gently caress you.

Yea, there is definitely a happy medium. NetApp has improved a good bit on the licensing front since I was a customer of theirs but they still have a ways to go. My current pet peeve is that flexclone isn't free.

That's a WAFL layer feature that has a multitude of uses. It needs to be included on any filer sold.

YOLOsubmarine fucked around with this message at 05:15 on Apr 5, 2012

Aniki
Mar 21, 2001

Wouldn't fit...

NippleFloss posted:

If you aren't in a time crunch setting the filer up yourself is a great way to learn and it's really not that hard. My first NetApp experience was setting up a new cluster (and hosing it during setup, and starting over).

If you elect to go that route and you hit any issues or have any questions I'd be happy to help.

I'd appreciate that. Their software seems straight forward enough, so I think it is something that I'm capable of. It will definitely be a different world of data management, but that will be a good change over the fragmented mess that we currently use for storage.

evil_bunnY
Apr 2, 2003

NippleFloss posted:

If you aren't in a time crunch setting the filer up yourself is a great way to learn and it's really not that hard. My first NetApp experience was setting up a new cluster (and hosing it during setup, and starting over).
And these days it's probably an order of magnitude easier, too.
I'd say it's the design that's easier to hose, not so much the implementation.

Rhymenoserous
May 23, 2008

szlevi posted:

This is why I hate Netapp, EMC etc, for this BS nickel-and-diming on features - and this is exactly the main reason why I went with EqualLogic last time and I will always go with all-inclusive vendors only: all features are available from day 1, no ripoff prices later, after I already bought into the system.

Yep that's a big part of why I went with Nimble. The listed feature set is the listed feature set. There are no little stars by anything that link to a footnote saying "Only valid if you purchased some lovely overpriced software addon"

Also gently caress replication manager.

Bitch Stewie
Dec 17, 2011
I've read several times that Equallogic aren't #1 in iSCSI because they do everything better than everyone else, they're #1 because it's all-inclusive so you know exactly what you're getting.

optikalus
Apr 17, 2008

Aniki posted:

It looks like NetApp and CDW are starting to provide some solutions on price. It looks like they included a $5,000 installation fee, which I'll see if they can waive or heavily discount, otherwise I don't see why we couldn't set it up ourselves. They also mentioned including some training vouchers, so I assume that we could use those or their general support for any questions during the setup. That would bring us down from $34k to $29k and if we hold off on some virtualization specific software, which we probably aren't going to need right away, then that would bring it down to $26k. That being said, I would like to just get all of the software included, but I need to wait and see how much they budge.

I've never touched a NetApp before receiving our 2240-4. It was quick and painless to install. The setup takes care of everything you need to get it online, and then you can use a GUI to configure everything else if you want. I found the docs are pretty clear and easy to follow if you want to do everything through CLI like a boss.

szlevi
Sep 10, 2010

[[ POKE 65535,0 ]]

Bitch Stewie posted:

I've read several times that Equallogic aren't #1 in iSCSI because they do everything better than everyone else, they're #1 because it's all-inclusive so you know exactly what you're getting.

Well, it's pretty much impossible to do everything better than anyone especially continuously but they are doing the most important things better than anyone else ie the management-monitoring-pricing triumvirate sits on the top of every shopper's checklist.

Internet Explorer
Jun 1, 2005





There is a pretty big difference in what NetApp and EMC can offer and what Equallogic can offer. But, if you only need the smaller feature set, to me the choice with Equallogic is clear.

YOLOsubmarine
Oct 19, 2004

When asked which Pokemon he evolved into, Kamara pauses.

"Motherfucking, what's that big dragon shit? That orange motherfucker. Charizard."

Bitch Stewie posted:

I've read several times that Equallogic aren't #1 in iSCSI because they do everything better than everyone else, they're #1 because it's all-inclusive so you know exactly what you're getting.

They've got a good product from everything I've seen, but they're also competing in small market. The last numbers I saw had iSCSI as around 15% of the total networked storage market. iSCSI doesn't yet have nearly the penetration that FC or NFS do, especially in the high end. It wasn't even worth charting the iSCSI market 10 years ago. It's growing quickly, but still small, and less competitive.

szlevi posted:

management-monitoring-pricing

If this was really at the top of most customer's lists then EMC wouldn't have more market share than the next 3 storage companies combined, and they wouldn't be growing it quarter after quarter. Equallogic is a good fit for a certain type of business but it's really lacking for many others. Which is why Dell bought Compellant (which uses a traditional licensing model where you pay for the features you want).

FISHMANPET
Mar 3, 2007

Sweet 'N Sour
Can't
Melt
Steel Beams
We're most likely going to be getting Compellent for our main server room on campus, but I'm thinking an Equallogic would be pretty good for another department we support, I guess you'd call it a branch office. Unless Compellent offers something redundant in the 15-20 TB range for same amount of money as Equallogic.

Serfer
Mar 10, 2003

The piss tape is real



FISHMANPET posted:

We're most likely going to be getting Compellent for our main server room on campus, but I'm thinking an Equallogic would be pretty good for another department we support, I guess you'd call it a branch office. Unless Compellent offers something redundant in the 15-20 TB range for same amount of money as Equallogic.
I don't know what kind of education pricing you can get, but the cheapest Compellent will be about $35,000, at least double an Equallogic.

three
Aug 9, 2007

i fantasize about ndamukong suh licking my doodoo hole
Compellent is absolutely terrible. We were given a unit due to the amount of business we do with Dell, and it's a pile of junk.

Controller crashes that they can't explain, blaming issues on firmware being out of date even when the array says there are no updates (you, literally, have to call to find out if there are updates and to get them to release them to you, but in the meantime if you do "Check for Updates" your array will tell you it is all up to date), Copilot support rebooting the wrong controller when 1 is down and bringing your entire storage down, Copilot support blaming performance issues on using thin-provisioned VMDKs, Copilot support saying a massive performance issue is due to number of disks (we're talking each disk getting like 10 iops, yes 10 not 100).

Do never buy.

Captain Capacitor
Jan 21, 2008

The code you say?
I'm hoping someone can help me out with a problem we're having here at work. I'm not a Windows server admin, nor am I a server hardware expert.

We have a VTrak e610f enclosure hooked up to a Windows 2008 server by Fibre Channel (LSI7204EP). fcinfo sees the fibre channel card, LSI's fibre channel utility can see and query the enclosure. What's confounding us, however, is VDS. The service is installed, but the MMC/diskraid.exe report that it cannot communicate with it and mentions a hardware provider. I've been searching for a while now and see plenty of mention of iSCSI, but nothing specific about FC. I tried to follow Promises' instructions and installed their PerfectPath software, but it hasn't solved the problem. The drive shows up as one solid block of storage in Disk Management, but we were hoping to be able to divvy up the storage somewhat.

Can anybody point me in the right direction? Should I have said VDS Hardware Provider?

ozmunkeh
Feb 28, 2008

hey guys what is happening in this thread
Well, six weeks after requesting a Netapp quote we finally received it on the day we racked our new Equallogic. :v:

Vulture Culture
Jul 14, 2003

I was never enjoying it. I only eat it for the nutrients.

Captain Capacitor posted:

I'm hoping someone can help me out with a problem we're having here at work. I'm not a Windows server admin, nor am I a server hardware expert.

We have a VTrak e610f enclosure hooked up to a Windows 2008 server by Fibre Channel (LSI7204EP). fcinfo sees the fibre channel card, LSI's fibre channel utility can see and query the enclosure. What's confounding us, however, is VDS. The service is installed, but the MMC/diskraid.exe report that it cannot communicate with it and mentions a hardware provider. I've been searching for a while now and see plenty of mention of iSCSI, but nothing specific about FC. I tried to follow Promises' instructions and installed their PerfectPath software, but it hasn't solved the problem. The drive shows up as one solid block of storage in Disk Management, but we were hoping to be able to divvy up the storage somewhat.

Can anybody point me in the right direction? Should I have said VDS Hardware Provider?
I've never touched their VTLs, but the Promise disk arrays I've played with have had LUN management performed through a web interface.

adorai
Nov 2, 2002

10/27/04 Never forget
Grimey Drawer

ozmunkeh posted:

Well, six weeks after requesting a Netapp quote we finally received it on the day we racked our new Equallogic. :v:
your reseller sucks, it took me about 3 days for our last netapp quote.

adorai
Nov 2, 2002

10/27/04 Never forget
Grimey Drawer
We have a 2050 that we plan to retire, but want to reuse it's disk shelves. Before we can retire the 2050, we need to put our 3140 in it's place. We have a 3240 that will take the place of the existing 3140. When we replace the 2050 with the 3140 we will take all of the 3140's shelves with us. The problem is that we want to use the existing 2050 disk shelves with our 3240 before we replace the 2050. What we did was purchase two shelves on ebay that we will temporarily use with the 2050. I have put the two shelves into play, and have 28 disks sitting empty. What is the best way to move my data to these shelves? Is it to create two new aggregates and snapmirror the data from the old shelves to the new ones? Or is it to use the disk replace command to move the aggregate one disk at a time? We plan to sell these shelves on ebay after we are done, which is why we have to play musical data.

YOLOsubmarine
Oct 19, 2004

When asked which Pokemon he evolved into, Kamara pauses.

"Motherfucking, what's that big dragon shit? That orange motherfucker. Charizard."

adorai posted:

We have a 2050 that we plan to retire, but want to reuse it's disk shelves. Before we can retire the 2050, we need to put our 3140 in it's place. We have a 3240 that will take the place of the existing 3140. When we replace the 2050 with the 3140 we will take all of the 3140's shelves with us. The problem is that we want to use the existing 2050 disk shelves with our 3240 before we replace the 2050. What we did was purchase two shelves on ebay that we will temporarily use with the 2050. I have put the two shelves into play, and have 28 disks sitting empty. What is the best way to move my data to these shelves? Is it to create two new aggregates and snapmirror the data from the old shelves to the new ones? Or is it to use the disk replace command to move the aggregate one disk at a time? We plan to sell these shelves on ebay after we are done, which is why we have to play musical data.

Use volume snapmirror, or volume move, which just uses VSM on the back end to move a volume between aggregates.

adorai
Nov 2, 2002

10/27/04 Never forget
Grimey Drawer

NippleFloss posted:

Use volume snapmirror, or volume move, which just uses VSM on the back end to move a volume between aggregates.
using snapmirror now, and jesus this sucks. I don't even have that many volumes and it sucks.

Intraveinous
Oct 2, 2001

Legion of Rainy-Day Buddhists

three posted:

Compellent is absolutely terrible. We were given a unit due to the amount of business we do with Dell, and it's a pile of junk.

Controller crashes that they can't explain, blaming issues on firmware being out of date even when the array says there are no updates (you, literally, have to call to find out if there are updates and to get them to release them to you, but in the meantime if you do "Check for Updates" your array will tell you it is all up to date), Copilot support rebooting the wrong controller when 1 is down and bringing your entire storage down, Copilot support blaming performance issues on using thin-provisioned VMDKs, Copilot support saying a massive performance issue is due to number of disks (we're talking each disk getting like 10 iops, yes 10 not 100).

Do never buy.

That's quite odd... What series controller(s)? What version of Storage Center are you running?

I've had nothing but extremely good experiences with Copilot, and never had a problem getting the help I need.

Yes, it's a little annoying that you have to call and open a case to update the firmware/Storage Center software. But it's nice that when you do, they remote login and do a health check before releasing the software. If you set up an alert in Knowledge Center, you'll get an email notifying you whenever there's a new version, and then you can call in and start the case.

I've had mine about a year (SC40 controllers, on 5.5.6 OS right now) running VMware and Oracle Database backends. I have plenty of thin-provisioned VMDKs that were storage-vmotioned over from an old array, but I don't see problems with that. I've never had my controllers lock up, and never had Copilot reboot either of my controllers. I routinely hit 300-600MB/sec and 11K IOPS during busy times, with latency staying below 4ms.

Don't you get a survey link every time you open a case? If you're really having that many issues, I'd give a negative survey response and wait for the calls to come in. I rated something negatively the first time a Dell contractor came out to replace a part, and had never worked on any of the Compellent gear. He wasted over an hour reading manuals for a cache card replacement. I got a call from a manager asking for more details a few hours after I submitted the survey. The next time I had someone out (their lab had identified a problem in some limited cases with Emulex 8Gb FC cards, so they proactively replaced them with Qlogic 8Gb FC cards) the same guy came out. He said that he got a call asking him to schedule some Compellent training at Dell's expense after the last time he was out, and was a lot more comfortable working on them now.

I've been nothing but pleased so far.

three
Aug 9, 2007

i fantasize about ndamukong suh licking my doodoo hole

Intraveinous posted:

That's quite odd... What series controller(s)? What version of Storage Center are you running?

I've had nothing but extremely good experiences with Copilot, and never had a problem getting the help I need.

Yes, it's a little annoying that you have to call and open a case to update the firmware/Storage Center software. But it's nice that when you do, they remote login and do a health check before releasing the software. If you set up an alert in Knowledge Center, you'll get an email notifying you whenever there's a new version, and then you can call in and start the case.

I've had mine about a year (SC40 controllers, on 5.5.6 OS right now) running VMware and Oracle Database backends. I have plenty of thin-provisioned VMDKs that were storage-vmotioned over from an old array, but I don't see problems with that. I've never had my controllers lock up, and never had Copilot reboot either of my controllers. I routinely hit 300-600MB/sec and 11K IOPS during busy times, with latency staying below 4ms.

Don't you get a survey link every time you open a case? If you're really having that many issues, I'd give a negative survey response and wait for the calls to come in. I rated something negatively the first time a Dell contractor came out to replace a part, and had never worked on any of the Compellent gear. He wasted over an hour reading manuals for a cache card replacement. I got a call from a manager asking for more details a few hours after I submitted the survey. The next time I had someone out (their lab had identified a problem in some limited cases with Emulex 8Gb FC cards, so they proactively replaced them with Qlogic 8Gb FC cards) the same guy came out. He said that he got a call asking him to schedule some Compellent training at Dell's expense after the last time he was out, and was a lot more comfortable working on them now.

I've been nothing but pleased so far.

We have the same controllers, 5.5.3 OS. We have had Dell and Compellent come into our office numerous times. We've had Storage Engineers, Dell Tiger Team, etc. We've given them beyond the benefit of the doubt. I find most people that like them have only used cheap devices or local storage.

Compellent doesn't even support for any of the VAAI features except space reclamation, so I'd never use it for virtualization.

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Intraveinous
Oct 2, 2001

Legion of Rainy-Day Buddhists
Previous arrays were HP EVAs, just retired my EVA 4000, still have an EVA 4400 in production.

My job doesn't have enough people to have a dedicated SAN Admin, and I wouldn't say that I've got a particularly high-end deployment, but it's not really low end either. The fact that SAN is just one of many things I do (VMware, AIX, Linux, Network) is what pushed me toward the Compellent. It's easy enough to configure and use without having to dedicate exclusively to that.

As for VAAI, Storage Center 6.0 supports Full Copy Offload and Hardware Assisted Locking too.

Meh, I'm sorry you've had bad luck with it. Since you got it for free and hate it, if you wanna send it my way, I'm sure I could figure out something to do with it.

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