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Anyone in the KW area use Distributel? I'm thinking of going with them but so far their first impression is a bad one. I filled out the online web for asking some sales questions and only put my email address. 32 hours later I get an email saying they've been unable to contact me and to call their 800 number.
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Apr 26, 2012 15:26
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I recently switched to Start since they're the first TPIA in Cogecoland and things have been going pretty well. Cogeco sends tech to run cable and leave, pick up modem from post office, plug in, have internet. Next day they call to check if everything is ok. Getting speeds I'm paying for and the price isn't bad.
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Apr 27, 2012 00:44
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Just got this email from Teksavvy: Before I was on the TekSavvy Pro plan, which was $37/mo, 25/2.5, 300GB/mo, which I was really happy with. I guess now I'm going to have to go to the Unlimited 25 plan, for $13/mo more. Lame.
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May 1, 2012 00:36
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Anyone have any problems with Novus? I haven't been able to find anything negative on them through google or what's left of broadband reports. I'm moving to a building that has their service as an option and it seems pretty awesome in comparison to what I get right now from Rogers. http://www.novusnow.ca/services/internet.php
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May 1, 2012 01:25
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Evis posted:Anyone have any problems with Novus? I haven't been able to find anything negative on them through google or what's left of broadband reports. I'm moving to a building that has their service as an option and it seems pretty awesome in comparison to what I get right now from Rogers. Yeah if you're one of the few people who can get Novus service, take it.
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May 1, 2012 05:03
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Would agree; if you're in one of the scrapers that they've pulled fibre to the basement for it's probably as easy/good as you'll get for consumer in Canada.
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May 1, 2012 19:01
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So bell managed to gently caress something up with my parents service. They're with teksavvy, on the 6/800 plan. I'm home visiting, and notice speeds are poo poo. Speedtest? 1/400 at best. Check the modem... somehow, the line is set at 1184kbps down, 640kbps up. It definitely used to be set correctly... Called teksavvy, and they're submitting a ticket to bell. Apparently teksavvy can't even map the service correctly right now for some reason. Other line stats: Available: ~10000kbps down / 1184 up (don't remember the exact down, just that it was 10mbit) SNR: 14.4 down / 21 up Attenuation: 9 down / 3 up. All of which point to the 6mb service being fine. Oh, and if bell determines the problem isn't with their lines, they're going to charge us $87.50! Oh bell... 
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May 6, 2012 19:07
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I've had intermittent connection issues over the past few weeks with my connection (Teksavvy). Every now and then the connection will completely flake out. Because I've had 3 Bell tech's come in and find problems with their service, I automatically assumed that it would be them again. I call Teksavvy, they see the line is dropping (sync issue), but asked that I test with a second modem. It's a weird request, but it's something I'm going to try next time I see my connection go bonkers. I haven't had too many problems since that call, but I still feel that Bell hosed something up.
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May 6, 2012 19:33
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There was an intermittent issue with the connection at my parents place about 18 months ago as well, and it did actually turn out to be the modem. They had a Speedtouch Pro that served them well for many years, but when we replaced it with a new ST516 the service came back to life instantly.
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May 8, 2012 03:21
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My SpeedTouch 516 was actually overheating pretty regularly where it was set up. Since I bought the device, I dremeled out a port on the top, installed a low-profile GPU fan (from the Radeon 9800 Pro days), and ran a wire out to the computer it was plugged into (basically my pfSense gateway). I wasn't really willing to learn where the fan can draw power from the modem safely to make it an all-in-one thing. From thereon I had no issues... just FYI on the 516s, even in reasonable room temperatures.
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May 8, 2012 13:31
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Anyone know anything about distributel? Just recently found out they service BC but their prices seem to be on par with Shaw. I might consider switching my Internet over to teksavvy if the price is right.
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May 8, 2012 19:18
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Distributel seems to have poo poo customer service. When I even inquired about opening a n account they wouldn't talk to me. I filled out the Sales "contact us" for online but only put in 555-5555 as my phone number but I did put in my email address. 36 hours later I got an email saying that they had been trying to get in touch with me but couldn't and to call their 800 number. I replied, telling that I prefer email contact and again asked them about service in my area. Never heard back.
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May 8, 2012 19:28
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I lump Distributel into the "Acanac" tier of support. (read: poo poo)
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May 8, 2012 19:29
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quaint bucket posted:Anyone know anything about distributel? Just recently found out they service BC but their prices seem to be on par with Shaw. Their speeds prices are the same as tekksavvys for the most part and yes they do resell the shaw connections but their customer service is worse then tekksavvys which is already not great.
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May 8, 2012 20:41
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Telus: Competition? Heh, nice joke... Shaw, Bell, and Rogers: (laughing hysterically)
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May 8, 2012 22:42
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That's kinda odd because when you try to sign up with Distributel, their customer service is great, unlike even Acanac where it seems like a chore to sign up. That's disappointing.
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May 8, 2012 22:52
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TO UNDERAGE GYMNASTS
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Just switched over from Videotron 60meg/150GB service to Electronic Box 30meg/500GB service here in Montreal - the loss of speed doesn't matter much but the new cap is like I've been freed from the chains of constantly watching my usage and yelling at the woman to stop downloading so much Top Model. Sign-up was easy, the guys were nice, took only 4 days, and they handled the cancellation of the Videotron service for me. I have no idea how support will be but I really can't see myself using it that much. Also monthly cost going from $82+$12/mo (extra bandwidth) to $59/mo is a bit of a bonus. /shill
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May 9, 2012 02:54
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Just wanting to update our status with Acanac - it took about 4 weeks to fully implement the switch from Rogers to Acanac, and it was pretty apparent that the left hand of Acanac didn't always know what the right hand was doing - IE: being told we didn't need a tech to visit since we were switching, and yet despite me saying we didn't need one, another Acanac representative insisted a technician come and "Connect" our service. The phone number switching was pretty quick though - less than the 2 weeks they suggested. The speeds are pretty nice now, and the price can't be beat... But yes, the tech support was just dismal. Even their subnet masks needed to configure your ATA modem to their network was incorrect - only got the correct ones by browsing through a seperate forum. ... but it works now, so no complaints. I guess if you **know** what you are doing and don't have any line issues, they are a good alternative.
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May 9, 2012 04:41
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I used Acanac for DSL last year. When my service went completely out, I was told to open a support ticket online or by email. I wasn't able to address the problem by phone. Part of their troubleshooting advice included getting another, separate modem and connecting it to the service to test if it was my equipment or my circuit. After two weeks of playing ticket tag from work and the local coffee shop, I demanded a refund for my unused service and switched to Teksavvy.
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May 9, 2012 15:37
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Not sure how widespread this is, but Teksavvy's network routing in at least Montreal seems to have hosed the dog; most websites work but a few don't, including SA and Battle.net. At least it wasn't a week from now.
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May 10, 2012 14:41
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univbee posted:Not sure how widespread this is, but Teksavvy's network routing in at least Montreal seems to have hosed the dog; most websites work but a few don't, including SA and Battle.net. At least it wasn't a week from now. Yeah, imgur is inaccessible too which makes reddit pretty useless. I can say that my parents DSL connection in Montreal and my cable connection in Kitchener are both affected.
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May 10, 2012 14:43
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univbee posted:Not sure how widespread this is, but Teksavvy's network routing in at least Montreal seems to have hosed the dog; most websites work but a few don't, including SA and Battle.net. At least it wasn't a week from now. As, so that's why SA wouldn't load for me at home. Also ping randomly goes up to 400. I wonder if those are related.
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May 10, 2012 14:57
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And I was just about to contact Teksavvy about getting cable service in the KW/Cambrige area. Or are they still on stop sell?
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May 10, 2012 15:43
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EngineerJoe posted:Yeah, imgur is inaccessible too which makes reddit pretty useless. I can say that my parents DSL connection in Montreal and my cable connection in Kitchener are both affected. Turn down your MTU to something lower than 1500, like 1450, for some weird rear end reason when I was in Toronto area after i turned my MTU down imgur started working just fine.
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May 10, 2012 16:21
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univbee posted:Not sure how widespread this is, but Teksavvy's network routing in at least Montreal seems to have hosed the dog; most websites work but a few don't, including SA and Battle.net. At least it wasn't a week from now. This was happening to me yesterday. Restarting my modem and router seems to have fixed it though. Any ideas as to why it only affected certain sites?
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May 10, 2012 18:47
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Bonzo posted:And I was just about to contact Teksavvy about getting cable service in the KW/Cambrige area. There is still a stop sell for KW.
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May 10, 2012 19:27
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EngineerJoe posted:There is still a stop sell for KW. Well poo poo. Anyway, Gabe just tweeted that Peer1 had a routing issue in TO and it should be fine now.
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May 10, 2012 20:50
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peer1.bdr02.tor.packetflow.ca was where the packets would stop for me yesterday and at the start of today when doing a traceroute to SA.
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May 10, 2012 23:12
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Perhaps it's been a while for me, but I seem to remember, back in Montreal when we were using a PPPOE connection that our Max MTU had to be 1492, otherwise if it was set at 1500 there were sites that wouldn't load. In Toronto, our DSL provider required our Max MTU to be set at 1452... Don't ask why I remember that, it was over 10 years ago...
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May 11, 2012 03:56
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mik posted:Just switched over from Videotron 60meg/150GB service to Electronic Box 30meg/500GB service here in Montreal - the loss of speed doesn't matter much but the new cap is like I've been freed from the chains of constantly watching my usage and yelling at the woman to stop downloading so much Top Model. Sign-up was easy, the guys were nice, took only 4 days, and they handled the cancellation of the Videotron service for me. I have no idea how support will be but I really can't see myself using it that much. Also monthly cost going from $82+$12/mo (extra bandwidth) to $59/mo is a bit of a bonus. /shill I might do that, earlier this year I tried to switch with Distributel but never sent a tech to unplug the modem. I am with Videotron so modem are lock with a ring and mine was really tight. The guy at Distributel says to remove it with a butter knife. 24 hour later I went to their office in person a give them back their equipment.
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May 12, 2012 13:58
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Bleusilences posted:I might do that, earlier this year I tried to switch with Distributel but never sent a tech to unplug the modem. I am with Videotron so modem are lock with a ring and mine was really tight. The guy at Distributel says to remove it with a butter knife. 24 hour later I went to their office in person a give them back their equipment. Ah I didn't have one of those crazy locked modems (maybe because I only had internet service with them). I went to Electronic Box's office by the Longeuil metro to pick up a new modem, to avoid the $15 shipping cost. I still have the Videotron one in a box here, I guess they'll probably start bugging me to return it soon.
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May 12, 2012 15:15
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What do I have to do to be able to watch UK-based internet streaming videos, either from youtube or a site like BBC or Channel 4? vvvvvvv Thanks, dude! Dudebro fucked around with this message at 23:56 on May 12, 2012 |
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May 12, 2012 22:56
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Dudebro posted:What do I have to do to be able to watch UK-based internet streaming videos, either from youtube or a site like BBC or Channel 4? http://www.unblock-us.com
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May 12, 2012 23:11
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After dealing with Bell's DSL with the usual horror stories (slow spotty service and horrible CS), I let my contract expire and decided to try out Nexicom cable. They offered an unlimited bandwidth cap and the same speeds I had with Bell at half the price. Due to my location (Lakefield), I don't have the greatest of speeds:  but they do offer up to 25mbit connections in some areas. It's been a few months and haven't run across any connection issues and speed has been very consistent. Very pleased with this service although I do wonder how much longer they'll be able to offer an unlimited data cap at this day and age. So far, I definitely do recommend this service if you're the Central Ontario region.
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May 13, 2012 18:29
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Recently moved my parents from Teksavvy DSL to Teksavvy cable for the greater downstream (they stream a lot of TV). Went back this weekend and apparently the default DNS server used by Rogers redirects google.com to Rogers' own portal. WTF?
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May 14, 2012 02:35
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Bonzo posted:Well poo poo. This sucks - you'd figure some space would get freed up once most students hosed off for the summer. After being back on Rogers for two months, I'm not sure I can stick with them. I regularly blow through their 70GB service with a combination of Netflix, Torrents, and VPN, so I upgraded to 120GB service. Guess I wait and see if I can soak up that much transfer (likely). I should just look for an apartment that's right next to the Bell C/O and get back on local DSL. krooj fucked around with this message at 03:00 on May 14, 2012 |
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May 14, 2012 02:56
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krooj posted:After being back on Rogers for two months, I'm not sure I can stick with them. I regularly blow through their 70GB service with a combination of Netflix, Torrents, and VPN, so I upgraded to 120GB service. Guess I wait and see if I can soak up that much transfer (likely). I should just look for an apartment that's right next to the Bell C/O and get back on local DSL. If you're happy with Rogers' service but not the cap, why not switch to a reseller like Teksavvy or Distributel? You'll get a 200-300GB cap for cheaper.
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May 15, 2012 04:01
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spoof posted:If you're happy with Rogers' service but not the cap, why not switch to a reseller like Teksavvy or Distributel? You'll get a 200-300GB cap for cheaper. Teksavvy is a no sell in Kitchener/Waterloo and Distributel is sketch.
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May 15, 2012 05:43
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Speaking of Rogers. I just moved into a condo building with its own postal code that is apparently missing from the Rogers database. Despite the fact that Rogers cabling and a Rogers inspection sticker is in MY FRONT CLOSET, dated from November, the company is insisting that they don't offer service at this location and never have. Putting the code into their website generates an error, and I can't tell if they're broken or if that's just what they show people who can't get their service. Naturally Teksavvy is a bit useless at figuring this out, so while I'd love to just move our service over, the whole thing is problematic. I'm getting pretty damned annoyed. mediaphage fucked around with this message at 13:00 on May 21, 2012 |
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May 21, 2012 12:57
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Escalate that poo poo if you're dealing with them on the phone.
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May 23, 2012 01:29
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