|
I had a guy who used to refer to a ticket as a 'log'. To be fair to him that was a pretty accurate description of a lot of the tickets we'd receive. 
|
#
?
Oct 30, 2013 01:21
|
|
|
|
| # ? Apr 19, 2024 15:47 |
|
|
Dilbert As gently caress posted:Well after 7 fine months; INCOMING PM I am on vacation from now until tuesday. Not much will be pissing me off until Tuesday. I am positive that on Tuesday, I will have a nice pile of WTF to clean up, though.
|
|
#
?
Oct 30, 2013 01:31
|
|
|
nitrogen posted:^^^^ Okay I am not going to go all "breakdowncentral" don't worry I feel a bunch more composure now, I think most goons who live in my area(like 3 IT goons) will back me up when I say hampton roads is like a twilight zone of jobs. After my weekend in NC's I had no idea you could actually get a 3br/2bath house near a populous city for under 100k; what twisted world have I lived in my first 22 years on this earth? Oh just saw your PM well point still stands Dilbert As FUCK fucked around with this message at 01:38 on Oct 30, 2013 |
|
#
?
Oct 30, 2013 01:35
|
|
|
Dilbert As gently caress posted:Well after 7 fine months; They want to get 2 employees in one and they believe they can get it. It seems they are right.
|
|
#
?
Oct 30, 2013 03:32
|
|
|
Sickening posted:They want to get 2 employees in one and they believe they can get it. It seems they are right. I mean I like to learn a lot about 'expanding my horizons'. However, my focus is virtualization/network/storage I explained this pre-day-one; ahh well live and learn sometimes. But yeah gently caress SMB; forget the right way and learn therightway Example: Went onsite to one of our larger customers to assist an engineer who never did a VMware/Storage deployment. "So uhh what raid level should I put this $storage$ in" I asked wasn't this done during the spec out for the storage(which I offered to help in), and got a "well ain't no time for that". Granted I knew the environment from some support of servers but still... Followed by "how can a VAR do under MSRP from HP?"  AHHHHHHHHHHHH
Dilbert As FUCK fucked around with this message at 03:49 on Oct 30, 2013 |
|
#
?
Oct 30, 2013 03:44
|
|
|
anthonypants posted:The lead sysadmin's response is that "it's e-mail, not instant messaging." Used to have a person who would treat the instant in IM as that means the other person would instantly reply back. I was working on an issue once that was kinda important and an IM showed up from a coworker in another building. I looked at it, went back to what I was doing. Another IM. Couple of minutes later, another. Then an email showed up with the IM text pasted in. I went to type in the IM window that I'm busy when my phone rang on its second line. Ignored that, set IM to DND. Then a coworker came over and asked if I was busy because this person asked them to tell me they needed to talk to me. I told them I was busy and I'll get to it later. 20 minutes later my boss comes by and says he got a call from that person saying I was ignoring them, and that the complain to him was CC'd to every manager in IT.
|
|
#
?
Oct 30, 2013 06:07
|
|
|
CitizenKain posted:Used to have a person who would treat the instant in IM as that means the other person would instantly reply back. I was working on an issue once that was kinda important and an IM showed up from a coworker in another building. I've had this happen to me before too. Guess what, buddy? By pulling that poo poo, you've just ensured you get nothing but the bare minimum of service from me for the rest of our working relationship. Hope the tantrum was worth it.
|
|
#
?
Oct 30, 2013 08:47
|
|
|
My coworker has decided to delete all vm snapshots and not use them all together. I was planning to listen to the "reasons" but they sounded dumb and i stopped listening mid conversation. The snapshots were the only recovery we had at all for most of the virtual workstations in production. Workstations that run unique code and unique data on each box.
|
|
#
?
Oct 30, 2013 15:18
|
|
|
rolleyes posted:I've had this happen to me before too. Guess what, buddy? By pulling that poo poo, you've just ensured you get nothing but the bare minimum of service from me for the rest of our working relationship. Hope the tantrum was worth it.
|
|
#
?
Oct 30, 2013 15:19
|
|
|
Sickening posted:My coworker has decided to delete all vm snapshots and not use them all together. I was planning to listen to the "reasons" but they sounded dumb and i stopped listening mid conversation. That's not really what snapshots are for.
|
|
#
?
Oct 30, 2013 15:21
|
|
|
EAT THE EGGS RICOLA posted:That's not really what snapshots are for. I know they aren't. Snapshots aren't a true backup and were never meant to be. This particular group of vms have no backup solution in place and I am told that we can't allocate anything to it yet. So a situation where bubblegum is holding together things someone decideds to remove the bubblegum.
|
|
#
?
Oct 30, 2013 15:24
|
|
|
Handiklap posted:
Haha, touché. So far as I'm concerned if you've gone to both my manager and his manager to accuse me of poor communication because your email went unanswered for 40 minutes (this is what actually happened) while I was trying to deal with a major issue on another project then that's a baseless personal attack on me. What I mean when I say "the bare minimum of service" is "exactly what company policy dictates, no more, no less". I will continue to respond to your emails in a reasonable time frame, I will attend your meetings and be constructive, and in general behave with the professionalism you're so sadly lacking. However, I am pretty well known in my job for being approachable and willing to help out with things which aren't under my job description if I have the time to do so, but that's at my discretion; I have no duty to go above and beyond for someone who tried to endanger my employment and financial security and so all of that goes out of the window for you after something like that. If that's being vindictive, I'm comfortable with that. Sickening posted:So a situation where bubblegum is holding together things someone decideds to remove the bubblegum. Ah, the IT equivalent of freefalling. rolleyes fucked around with this message at 15:40 on Oct 30, 2013 |
|
#
?
Oct 30, 2013 15:37
|
|
|
Sickening posted:I know they aren't. Snapshots aren't a true backup and were never meant to be. This particular group of vms have no backup solution in place and I am told that we can't allocate anything to it yet. If your company won't allocate the appropriate resources, then you shouldn't have applied the bubblegum in the first place. Snapshots, in the context of VMware, are not meant to be used for more than a few days, max. Your company doesn't view those VMs as business critical, end of discussion. Don't treat them as such. If they change their mind the first time something happens and there's no way to roll back, then all the better. Start looking for jobs because you don't want to work at such an awful place, anyway.
|
|
#
?
Oct 30, 2013 15:39
|
|
|
rolleyes posted:
Fixed that for you.
|
|
#
?
Oct 30, 2013 15:41
|
|
|
Ey up. Next time you think of blaming the user's cat for a laptop that smells of cat pee, think again: http://www.bbc.co.uk/news/technology-24741832
|
|
#
?
Oct 30, 2013 17:40
|
|
|
Is anyone familiar with AWS here? I'm pulling my hair trying to bring up a simple mumble VoiP server, but I cannot get any clients to connect. The service is listening on the default port, and I have the port open in iptables as well as in the EC2 security group assigned to the instance. I even tried scanning it with nmap and it is saying the port is filtered. 22 is open for SSH, and I was able to open ICMP via the security group as well and it is replying back to pings just fine. Am I missing something obvious here? EDIT: I even installed lynx and and went to canyouseem.org and it confirms it cannot see through the port. The Third Man fucked around with this message at 18:14 on Oct 30, 2013 |
|
#
?
Oct 30, 2013 17:45
|
|
|
GargleBlaster posted:Ey up. Next time you think of blaming the user's cat for a laptop that smells of cat pee, think again: Heh. When I was working at the plastics plant, one of the contracts we had was for bezels for big ol' CRT monitors, for medical instrumentation. And of course the <redacted> Corporation insisted on a specific material to be used. Which produced the most astonishing odor of urine-mixed-with-chlorine. Smelled like the bathroom at a public pool - people sometimes had to be swapped off that job because they were getting nauseated. (And it got worse at the end of the job, when they purged out the leftover material into a messy semi-liquid pile on the floor - three or four pounds of that, steaming hot.) Hmmmm. Just got a
|
|
#
?
Oct 30, 2013 17:59
|
|
|
quote=!edit
|
|
#
?
Oct 30, 2013 18:13
|
|
|
EDIT: loving phone, jesus...
|
|
#
?
Oct 30, 2013 18:13
|
|
|
poo poo that pisses me off: Windows' broken USB stack refusing to recognize my keyboard/mouse after its been "unplugged/replugged" via my KVM. Other poo poo: our overseas support office for calls outside US timezones operates in one of two modes: 1) is the ticket already assigned to someone in the US? Promise the customer things outside the scope of support if they send in some files, and then end the call. 2) is the ticket unassigned? Assign it to yourself, ask the customer to send in files, and do nothing. Hope the customer eventually calls in during US hours so that we take over the ticket out of pity.
|
|
#
?
Oct 30, 2013 18:21
|
|
|
The Third Man posted:Is anyone familiar with AWS here? I'm pulling my hair trying to bring up a simple mumble VoiP server, but I cannot get any clients to connect. The service is listening on the default port, and I have the port open in iptables as well as in the EC2 security group assigned to the instance. I even tried scanning it with nmap and it is saying the port is filtered. 22 is open for SSH, and I was able to open ICMP via the security group as well and it is replying back to pings just fine. Am I missing something obvious here? rolleyes posted:So far as I'm concerned if you've gone to both my manager and his manager to accuse me of poor communication because your email went unanswered for 40 minutes (this is what actually happened) while I was trying to deal with a major issue on another project then that's a baseless personal attack on me.  evol262 fucked around with this message at 18:28 on Oct 30, 2013 |
|
#
?
Oct 30, 2013 18:24
|
|
|
evol262 posted:Can you telnet to whatever port Mumble runs from the host itself? What's your security group rule? 64738 TCP/UDP? I cannot telnet to 64738, and yes, the rules in the security group are custom TCP/UDP rules 0.0.0.0/0 to 64738. I verified with netstat that murmurd is listening on 64738 as well. I also just created a fresh RHEL instance, with a new security group using identical settings, and canyouseeme.org still cannot see 64738, with the reason ":No route to host". It does see SSH running on 22 though...
|
|
#
?
Oct 30, 2013 18:34
|
|
|
evol262 posted:Can you telnet to whatever port Mumble runs from the host itself? What's your security group rule? 64738 TCP/UDP? Do you not spend time now and again dealing with things and not checking your email? If someone tried to get me in trouble because I had shut off my email client or because I was doing something in the server room for an hour, I'd be super pissed too.
|
|
#
?
Oct 30, 2013 18:41
|
|
|
EAT THE EGGS RICOLA posted:Do you not spend time now and again dealing with things and not checking your email? If someone tried to get me in trouble because I had shut off my email client or because I was doing something in the server room for an hour, I'd be super pissed too. I don't have to deal with user emails at this point. When I did, I made a point of responding to them whether or not I was busy just to say "I'm aware of this, but I'm working on something else". This is stupidly easy to do with a generic autoresponder or away message on your IM client. It increases user satisfaction, keeps your management out of your hair, and generally makes everything flow better. In a user-facing role, I'm probably not spending an hour in the server room. And if I am, my manager drat well knows what I'm doing. That said, it's more that "sending an email to my supervisor asking why I haven't responded in 40 minutes is a baseless personal attack". Either this is something that should endanger your job (because you're not in a position where you have the leeway to shut off your email client and/or go to the machine room) or something your boss should send the user to the helpdesk for or other otherwise defend you. It's not a personal attack for a user to wonder why it's taken 40 minutes to respond to an email, whether or not you're busy. The Third Man posted:I cannot telnet to 64738, and yes, the rules in the security group are custom TCP/UDP rules 0.0.0.0/0 to 64738. I If you're on the EC2 console, can you "telnet localhost 64738"? Is it listening when you take AWS security groups out of the equation?
|
|
#
?
Oct 30, 2013 18:50
|
|
|
evol262 posted:That said, it's more that "sending an email to my supervisor asking why I haven't responded in 40 minutes is a baseless personal attack". Either this is something that should endanger your job (because you're not in a position where you have the leeway to shut off your email client and/or go to the machine room) or something your boss should send the user to the helpdesk for or other otherwise defend you. It's not a personal attack for a user to wonder why it's taken 40 minutes to respond to an email, whether or not you're busy. He could be both helpdesk and guy who legitimately goes to the machine room and the users expectations are a little off, something the boss can fix. vv Missed that part, yes it is, and seems to have been something a 2 second "Will call you in 20" IM would have fixed. If you're that cranky at work something else must be going on. vv sanchez fucked around with this message at 19:15 on Oct 30, 2013 |
|
#
?
Oct 30, 2013 19:05
|
|
|
sanchez posted:He could be both helpdesk and guy who legitimately goes to the machine room and the users expectations are a little off, something the boss can fix. It's worth noting that in the original rant, he mentions setting DnD after several attempts at being contacted. If they were set from the beginning I'd agree someone trying to break through and complaining that they can't get the attention of someone is probably an expectation issue. Setting DnD after they've tried to get your attention repeatedly without a quick "Dude, busy, call back in 20" is a dick move.
|
|
#
?
Oct 30, 2013 19:12
|
|
|
Paladine_PSoT posted:Setting DnD after they've tried to get your attention repeatedly without a quick "Dude, busy, call back in 20" is a dick move. I'll agree with this, although the email to all managers is still completely ridiculous.
|
|
#
?
Oct 30, 2013 19:13
|
|
|
Zamboni Apocalypse posted:Hmmmm. Just got a Dominos has got you beat: http://www.mnn.com/food/healthy-eating/blogs/dominos-hopes-smell-o-vision-dvds-will-induce-pizza-cravings. 
|
|
#
?
Oct 30, 2013 19:14
|
|
|
sanchez posted:He could be both helpdesk and guy who legitimately goes to the machine room and the users expectations are a little off, something the boss can fix. What pisses me off: goony IT workers
|
|
#
?
Oct 30, 2013 19:16
|
|
|
I've found my hell, it's setting up new print servers.
|
|
#
?
Oct 30, 2013 19:23
|
|
|
evol262 posted:
I can telnet to localhost 64738 from the EC2 console. I even tried adding rules to the group to allow ALL TCP/ALL UDP and it still did not work. I can't help but feel I'm missing something incredibly obvious here...I've done this before and never had any trouble opening up ports.
|
|
#
?
Oct 30, 2013 19:38
|
|
|
The Third Man posted:I can telnet to localhost 64738 from the EC2 console. I even tried adding rules to the group to allow ALL TCP/ALL UDP and it still did not work. I can't help but feel I'm missing something incredibly obvious here...I've done this before and never had any trouble opening up ports. netstat -anp See if it's listening on all interfaces or just localhost.
|
|
#
?
Oct 30, 2013 19:45
|
|
|
evol262 posted:netstat -anp Here's the output, but I'm not familiar enough with netstat to really know what I'm looking for: http://pastebin.com/raw.php?i=wstPRWCV EDIT: The only local address that are listening on 64738 are represented as ": : : 64738", does that mean it's only listening for IPv6 connections? The Third Man fucked around with this message at 20:15 on Oct 30, 2013 |
|
#
?
Oct 30, 2013 20:12
|
|
|
The Third Man posted:I can telnet to localhost 64738 from the EC2 console. I even tried adding rules to the group to allow ALL TCP/ALL UDP and it still did not work. I can't help but feel I'm missing something incredibly obvious here...I've done this before and never had any trouble opening up ports. Are you sure you actually set those rules, though? I used to work for that team at Amazon, I've seen a billion people add security rules through the console then not click the completely-offscreen-even-on-a-1080p-monitor "apply" button which is hidden by a nigh-invisible scrollbar in that shithole of a web UI. (can you guess what's pissing me off?)
|
|
#
?
Oct 30, 2013 20:20
|
|
|
SolTerrasa posted:Are you sure you actually set those rules, though? I used to work for that team at Amazon, I've seen a billion people add security rules through the console then not click the completely-offscreen-even-on-a-1080p-monitor "apply" button which is hidden by a nigh-invisible scrollbar in that shithole of a web UI. I have applied the rules, yes.
|
|
#
?
Oct 30, 2013 20:23
|
|
|
The Third Man posted:EDIT: The only local address that are listening on 64738 are represented as ": : : 64738", does that mean it's only listening for IPv6 connections? iptables -L ?
|
|
#
?
Oct 30, 2013 20:38
|
|
|
^^^ I believe that is correct. I would just disabled ipv6, it usually just messes everything up.The Third Man posted:Is anyone familiar with AWS here? I'm pulling my hair trying to bring up a simple mumble VoiP server, but I cannot get any clients to connect. The service is listening on the default port, and I have the port open in iptables as well as in the EC2 security group assigned to the instance. I even tried scanning it with nmap and it is saying the port is filtered. 22 is open for SSH, and I was able to open ICMP via the security group as well and it is replying back to pings just fine. Am I missing something obvious here? First, turn off iptables on the instances, its just gonna screw you up. Are you running in the "classic" ec2 or in the new forced VPC setup? If your in a VPC, you have to allow in and outbound rules, but ec2 is just inbound restricted.
|
|
#
?
Oct 30, 2013 20:44
|
|
|
evol262 posted:iptables -L ? http://pastebin.com/raw.php?i=EurupkMV Rules are in there twice for some reason, I must have added them again earlier when I was trying to figure out why things weren't working. Negromancer posted:^^^ I believe that is correct. I would just disabled ipv6, it usually just messes everything up. This is an ec2 instance, and stopping iptables did not help. EDIT: what the christ stopping iptables again for shits and now it's working  I don't know what the gently caress, but thanks for helping my troubleshoot this, I feel like I learned a lot but I'm still somehow an idiot... I had those rules in the iptables input chain this whole time, is there something in there that was loving this all up? Are iptables chains read from top to bottom like an acl? If so, why the hell wouldn't new rules be added to the top of the chain? The Third Man fucked around with this message at 20:52 on Oct 30, 2013 |
|
#
?
Oct 30, 2013 20:44
|
|
|
The Third Man posted:I don't know what the gently caress, but thanks for helping my troubleshoot this, I feel like I learned a lot but I'm still somehow an idiot... I had those rules in the iptables input chain this whole time, is there something in there that was loving this all up? Are iptables chains read from top to bottom like an acl? "Packet comes in. Go to appropriate table (prerouting, input, etc)" "Go through rules in the table, top to bottom." "If it matches a rule, go (-j ACCEPT literally means "jump to a built-in rule which says ACCEPT this". You can also "-j SOMEOTHERTABLE" to process more" "If it falls through that table (not ACCEPT, DROP, whatever), keep going down the first one" "If it reaches the end without matching anything, hit the default policy (yours is accept)" But your packets hit the "REJECT" rule before any of the rules for mumble. The Third Man posted:If so, why the hell wouldn't new rules be added to the top of the chain?
|
|
#
?
Oct 30, 2013 21:03
|
|
|
|
| # ? Apr 19, 2024 15:47 |
|
|
So I might have a  on the line, and wanted to get some outside input. This might even be a little premature, as numbers and such haven't been discussed, but I passed the technical phone interveiw and seemed to do pretty well on meeting the managers, and from what I've been told the local market is soft on quality windows people. I've got other things to consider even if all that works out, but The company's previous IT person left after 7 years and has left everything in a bit of a mess. Basically they'd put off updating a lot of their software in favor of working on other projects that were more immediately important to their operations, and he left almost as soon as it was done, so now they've got a lot of updating to do. 2003 Servers that need updating, XP machines that need 7 before April, plus a few other things. I walked into a situation where things were almost as messed up at my current place, but I had budget and management backing to get this place whipped into shape. Win7 rolled out, hardware/software inventory sorted, better policies on network storage, etc. I also had a central software department to help sort and manage the software inventory. So before I accept an offer, I'm going to want to make sure the budget exists to refresh their desktop hardware, and update their microsoft licensing. Does anyone any experience with this sort of thing? They have an IT consultant running things (who will be playing sort of CITO and covering my time off going forward) and from what he says and the impressions I got during the imperson interviews they're interested in getting their house in order. For content: My psychic powers. Last week I was at one of our satellite sites who have this weird database type program. I was talking to them about XP going EoL and we'll need to make plans to get the machine upgraded to Win7 if they're going to keep using it on the network. Today it gets malware on it.
|
|
#
?
Oct 30, 2013 21:06
|
|
P.S. STILL COMPLETELY DEVOID OF MERIT