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Zigmidge posted:Did you fill out some kind of pre-auth agreement because nobody can just "try to take money out" without that. It was my insurance company. They tried to increase my rates, I decided to cancel before the rates would be applied. Either the broker or someone at the insurance company hosed up because they tried to charge me after my policy ended. 3 times within 4 days ($120 of NSF charges, which was great). I spent hours arguing with PC, my broker and the insurance company and everyone single one of them was useless and blamed the others. It doesn't matter either way, PC should have helped me. They could have easily changed my account number or done anything, but all they told me was basically your SOL, pay our fees anyways. I switched to RBC and they were amazed PC did nothing to help. This was 4 or so years ago, so maybe they are better. I would never go back to them though. Edit: Rewording. A c E fucked around with this message at 01:55 on May 9, 2014 |
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May 9, 2014 01:44
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sick zip everywhere posted:I lost Teksavvy service a month and a half ago and they've just put me through a support loop and they've finally said that they can't do anything. Really shaw problems? the only problem i have had with shaw is cost or speed limits.
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May 9, 2014 04:39
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Rogers is getting quite a lot of bad press after it shows that their "premium" service is actually the slowest in Canada via Netflix. http://ispspeedindex.netflix.com/canada Even the CBC wrote an article about it.
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May 13, 2014 01:29
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They should adjust that chart to reflect average bandwidth per dollar spent. It would knock down Bell's ridiculously overpriced fibre opening down a few pegs.
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May 13, 2014 13:08
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slush posted:Rogers is getting quite a lot of bad press after it shows that their "premium" service is actually the slowest in Canada via Netflix. I thought the Netflix stats were a little bit misleading ... for one thing it groups all the ISP's offerings together. But the other way, it could be implying that Rogers is actually causing Netflix to be slower on its network -- either deliberately, or that it's shoddy. Don't get me wrong, I hate'em both, but I don't think it's so clear-cut that Bell is "better". Maybe Bell also is a CDN partner with Netflix?
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May 13, 2014 19:23
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Clearly an attempt to force people off Netflix and to use Rogers on Demands instead... 
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May 13, 2014 19:36
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teethgrinder posted:I thought the Netflix stats were a little bit misleading ... for one thing it groups all the ISP's offerings together. But the other way, it could be implying that Rogers is actually causing Netflix to be slower on its network -- either deliberately, or that it's shoddy. The Bell Fiber is the highest because the defacto package for their IPTV service is 25/10, just like how Teksavvy is so low because they have so many 6Mbps legacy DSL users, while being an OpenConnect CDN partner. It's a case of comparing apple to oranges, it's not a very good index unless users report their bandwidth to netflix so they can sort them appropriately. John Capslocke fucked around with this message at 19:44 on May 13, 2014 |
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May 13, 2014 19:42
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A c E posted:It was my insurance company. They tried to increase my rates, I decided to cancel before the rates would be applied. Either the broker or someone at the insurance company hosed up because they tried to charge me after my policy ended. 3 times within 4 days ($120 of NSF charges, which was great). I spent hours arguing with PC, my broker and the insurance company and everyone single one of them was useless and blamed the others. Honestly if you called a Big Five bank and told them your story, whether they'd just say you're SOL or be creative/smart enough to suggest something like opening a new account would depend entirely on how good the employee you talk to is and that's luck of the draw at any big company. Again I do agree that telling you to get yourself a new account number would be good advice. It'd definitely be "plan B" though, after the best option being to tell your insurance company to get their poo poo together. Really those two options are your only possible solutions to this situation at any canadian bank though. Even the "plan B" of a new account number is pretty rarely necessary as generally companies doing pre-authorized debits are good about sticking to the terms of the agreement they have with you and respecting cancellations etc. Reason being they know that under CPA regulations, any pre-authorized debit that was not legitimately allowed for by an agreement you made with them (and is actually paid ie not returned NSF) can be refunded by the bank within 90 days of the payment if the client informs their bank that the payment was not legit. The insurance company charging you after you cancelled is of course the actual root cause of your problem, is totally unacceptable and definitely indicates that your insurance company kinda sucks. It was probably incompetence/a mistake on their part, but it is A Thing that happens occasionally.
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May 13, 2014 21:16
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Also keep in mind people use Netflix on devices connected to wireless routers or on their own terrible home networks, maybe while torrenting. Maybe Rogers just provides the worst modem/router combo.
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May 13, 2014 21:30
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DariusLikewise posted:Maybe Rogers just provides the worst modem/router combo. Mine hasn't crashed in a month! 
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May 14, 2014 04:36
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I have to say, my Telus 50 has been rock solid for the last 6 months; quite pleased.
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May 14, 2014 05:03
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What's your bandwidth cap with Telus 50?
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May 14, 2014 05:14
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I'm super pleased with Bell Fibe 50/50 with an unlimited add-on, but it's expensive and would be unreasonable for most people.
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May 14, 2014 05:18
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slidebite posted:What's your bandwidth cap with Telus 50? That's a good question; I think it's 350-400gb. That said, when I ordered it the sales person said 'Your monthly allowance is 'x' amount, but don't worry; as long as you don't double or triple that no one is going to notice'. I don't have cable and stream constantly from netflix/twitch/youtube and I haven't had any monthly usage issues so far.
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May 14, 2014 17:29
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slidebite posted:What's your bandwidth cap with Telus 50? According to a buddy of mine that works for Telus there isn't a bandwidth cap on Optik, because they don't/can't differentiate between IPTV traffic and regular internet usage or something like that. I wish I could switch to it because Shaw has finally started enforcing their bandwidth cap in my area, but the fastest Telus offers on my street is Broadband 15. Even though the rest of my neighbourhood has had access to Telus broadband 25/50, and have for years. Speaking of Telus though, I just had an interesting conversation with one of their sales people; they always come by this time of year and I let him in hoping the 50 was finally available. First he insisted that 15mb/s through Telus is faster than my 50 through Shaw. Then he pulled out his phone and opened up the speedtest.net app, which only showed about 18mb/s because it was connected to his LTE network and not my WiFi. When I pointed that out he insisted it didn't matter because my router was the closest wireless source. Before closing the app he pointed to the "Hosted by Telus" bit near the bottom and claimed that meant Telus was faster than Shaw in this neighbourhood.  In the end I politely turned down his offer instead of explaining how and why he was completely wrong, because Sony's E3 was about to start. In retrospect I probably should have said something because most of my street is home to elderly people who wouldn't know he was bullshitting, and also it sounded like he was trained to say those things and didn't really know any better.
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Jun 10, 2014 05:34
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I've heard that Telus can and will start differentiating between IPTV and regular traffic.. I have the Optik 50 and it is pretty good but I am getting concerned about the limits, especially since I think I am going to cancel my TV service.. I'm down to the basic package + sports and I hardly watch it apart from hockey and with that ending anyway..
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Jun 10, 2014 06:56
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priznat posted:I've heard that Telus can and will start differentiating between IPTV and regular traffic. This is true. Caps aren't being enforced right now but it is being tested in Prince George and assuming they don't lose half their customers there over this they'll roll it out to everyone.
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Jun 10, 2014 07:04
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Kly posted:This is true. Caps aren't being enforced right now but it is being tested in Prince George and assuming they don't lose half their customers there over this they'll roll it out to everyone. As Kly has mentioned, TELUS is now tracking usage with IPTV excluded for all customers. People in the Prince George region are a pilot for billing extra monies for going over the stupid arbitrary caps. You can view your usage on your bills or through the TELUS self serve website. They don't have all the kinks worked out yet, though. My apartment is ETTH (Ethernet to the home) and they haven't seemed to figure that out yet, because my usage stats are 0/400GB for the past few months. 
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Jun 10, 2014 08:35
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This was a post of mine back in April:slidebite posted:So I've been noticing an issue with Teksavvy lately and they tell me they are stumped and are opening a ticket with Telus, who, of course said there is nothing wrong with my dsl connection. Earlier this week I followed up with Teksavvy and it turns out that yes, Telus indeed has a DSL issue and it's congestion/overselling related.
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Jun 21, 2014 17:27
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Is there any positive news out there regarding our ISPs? Non press release news that is
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Jun 22, 2014 22:22
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Not really, Rogers pushed new plan tiers out to TPIA's and they're really expensive.
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Jun 23, 2014 00:24
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EngineerJoe posted:Not really, Rogers pushed new plan tiers out to TPIA's and they're really expensive. Anyone on TekSavvy's unlimited 45/4 through rCable should upgrade to unlimited 60/10, as it's slightly cheaper. I don't really care about the faster download, was just happy for a upload bump. Glad I finally have a decent speed. 
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Jun 23, 2014 04:28
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OK, so my 45/4 w/300GB is now unavailable, and for the same price you now get 30/5 300GB? How completely bizarre.
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Jun 26, 2014 18:36
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It's slightly cheaper if you get the 150gig package I believe
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Jun 28, 2014 05:00
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It is, the 150 tier is new.
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Jun 28, 2014 05:21
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Anyone familiar with these guys? http://www.aebc.com/residential-services/high-speed-internet/ quote:I have a High Speed Internet service with you. Can I use the bandwidth anytime? Or is it limited? If it is how can I monitor my bandwidth limit?
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Jun 28, 2014 16:18
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Bell has sales people trolling all over my neighbourhood trying to sell FTTH and I just feel so embarrassed for them. Poor bastards trying to push 25/25 with a tiny bandwidth cap as some sort of technological break through that will "only" cost you $60 a month. I don't get why Bell is only offering an equivalent service to their competitors when the technology could effectively let them make Videotron their bitch. At least I have an excuse to call Videotron this evening and feign cancelling my service unless I get a reach around. I currently have 30/10 with 200GB a month for sixty dollars with Videotron. I told the salesman to offer me an uncapped service with my 100Gbs Ethernet card being the only speed limit for sixty bucks and he just goggled.
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Jul 3, 2014 14:18
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What's the bandwidth cap they're pushing on the 25/25?
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Jul 3, 2014 15:12
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DSauer posted:Bell has sales people trolling all over my neighbourhood trying to sell FTTH and I just feel so embarrassed for them. Poor bastards trying to push 25/25 with a tiny bandwidth cap as some sort of technological break through that will "only" cost you $60 a month. I don't get why Bell is only offering an equivalent service to their competitors when the technology could effectively let them make Videotron their bitch. At least I have an excuse to call Videotron this evening and feign cancelling my service unless I get a reach around. I currently have 30/10 with 200GB a month for sixty dollars with Videotron. The idiots don't even carry any literature with them. They came by our business and I told them I was too busy to listen to a pitch but since I'm in charge of that sort of thing I could look it over later to see if its worth the switch but nope! On the spot pressure sales or bust.
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Jul 3, 2014 15:50
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DSauer posted:Bell has sales people trolling all over my neighbourhood trying to sell FTTH and I just feel so embarrassed for them. They keep sending me these loving flyers "To the resident of (my address)", pretending they have a better offer. I've tried e-mailing them to tell them to gently caress off, but it's pretty much impossible to contact them either by e-mail or phone if you're not a customer.
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Jul 3, 2014 16:57
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I'm getting them in an area where the service isn't actually available 
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Jul 3, 2014 17:03
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DarkJC posted:What's the bandwidth cap they're pushing on the 25/25? 175GB/month.
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Jul 3, 2014 17:11
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Is that up AND down?
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Jul 3, 2014 17:21
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I finally swapped over to Start from Cogeco Business. Cogeco gave them some grief about porting the account because it was a "business" but Start sorted it out. I was getting 16/2 for $67.74 after taxes and the new Start rates for 20/10 are $45.00 for a 200GB cap and an extra $15 for unlimited so it works out to me paying only $0.06 a month for higher downstream and massively improved upstream, $67.80 all told. The Cogeco retention department tried to get me to their next tier up with a slight break in price but it was still like $15 more than I would be paying. They really need something between the $56 and $91 tiers. My girlfriend has been on Start for a few years and I was impressed with their customer service. They were proactive about potential porting issues and they followed up on everything with phone calls. Happy to say that's still the case, I had two calls from a woman there the day after I did the online setup. They remind me of how Teksavvy used to be before they went through that unchecked growth.
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Jul 3, 2014 17:32
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Jan posted:They keep sending me these loving flyers "To the resident of (my address)", pretending they have a better offer. I've tried e-mailing them to tell them to gently caress off, but it's pretty much impossible to contact them either by e-mail or phone if you're not a customer. Rogers does the to me. I get at least two a month and its been going on since I moved in almost 3 years ago. I've yelled but because they "aren't actually addressed to me" they won't stop it. The 'amazing deals' for the 'fastest internet in Canada' is always way worse than what I can get through Start or Teksavvy. They always always leave out useful information too. Half the time they don't even list the actual speeds and rarely if ever do they list the datacap.
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Jul 3, 2014 18:08
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Zigmidge posted:Is that up AND down? Yeah its combined.
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Jul 3, 2014 19:03
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My Rogers bill is handled electronically, so anything telecoms-related that isn't my housemate's phone bill goes from the mailbox, to my hand, to the front porch blue box a couple feet away. I used to glance over them, but the riders on their 'special' offers were always absurd or flat-out disqualified me because I was already a customer, so I stopped wasting the effort.
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Jul 3, 2014 19:17
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The Bell FTTH offer they sent me is actually better than what I'm getting with Rogers. I'm starting to think about taking it. Sucks to lose the two @rogers.com addresses I've had for 14 years, but I'm sure I'd get used to it.
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Jul 3, 2014 19:19
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DSauer posted:Yeah its combined. lol you could plow through that in 8 hours.
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Jul 3, 2014 19:24
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The only thing ticking me off about Bell's FTTH offerings is how utterly underwhelming they are. Fibre vastly outstrips the capability of DSL and cable in most cases and rather than offer their customers huge numbers at a decent rate and murder their "competitors" they're just offering the same thing we've always had, but through a glass tube! That's pretty much what a I said to the salesman, "That's it? That's all you're doing with Fibre Optics?"
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Jul 3, 2014 21:00
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