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I'm taking another look at our monitoring tools, and we really have a disparate jumble of stuff. The main thing we use is cacti for our network gear, but then lots of vendor specific tools as well. I am looking at finally setting up nagios to try to get an all in one monitoring solution for nearly everything. Since I am starting from scratch, I might as well do it right from the beginning. Do you guys monitor bandwidth utilization of each individual switchport, or just WAN links and switch uplinks?
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Aug 23, 2014 19:45
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adorai posted:I'm taking another look at our monitoring tools, and we really have a disparate jumble of stuff. The main thing we use is cacti for our network gear, but then lots of vendor specific tools as well. I am looking at finally setting up nagios to try to get an all in one monitoring solution for nearly everything. Since I am starting from scratch, I might as well do it right from the beginning. Do you guys monitor bandwidth utilization of each individual switchport, or just WAN links and switch uplinks? We still use Cacti for monitoring WAN links and our remote sites along with network weathermap, NFSen for traffic details, and nagios for hardware status checks. There are some neat plugins for Nagios that work to track bandwidth use on every port (http://www.tontonitch.com/tiki/tiki-index.php?page=Nagios+plugins+-+interfacetable_v3t) but we like deeper insight into the traffic so we don't just stick with it alone.
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Aug 23, 2014 20:09
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CLAM DOWN posted:Crossposting from the Enterprise Windows thread because I'm pulling my hair out on this one: Any of you used SSL certificates to encrypt a SQL Server 2012/2014 connection? Yes, though 99% of the time it's unnecessary. What's up?
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Aug 24, 2014 01:04
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Misogynist posted:Anyone have a preferred SSH client app for iPhone these days? http://panic.com/prompt/ I haven't ever used it personally, but I've used and really like their other software (Transmit, Coda), so it's probably worth a look.
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Aug 24, 2014 02:04
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edit: Whoops spoke too soon, they're only hiring 3rd party contractors, not direct employees
Sepist fucked around with this message at 18:39 on Aug 25, 2014 |
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Aug 25, 2014 18:23
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keseph posted:Yes, though 99% of the time it's unnecessary. What's up? Got an open case with MS Premier now, but the problem is that SQL Server does not recognize a valid cert in Windows, the drop-down menu is empty. A common cause for this is a mismatched CN (must be hostname or FQDN) or incorrect usage rights, but everything is valid on the cert. I can also select the cert for RDP, so I know Windows can see it, but for some reason SQL Server cannot.
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Aug 25, 2014 18:29
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CLAM DOWN posted:Got an open case with MS Premier now, but the problem is that SQL Server does not recognize a valid cert in Windows, the drop-down menu is empty. A common cause for this is a mismatched CN (must be hostname or FQDN) or incorrect usage rights, but everything is valid on the cert. I can also select the cert for RDP, so I know Windows can see it, but for some reason SQL Server cannot. And you're sure you've imported the cert into the right cert store for the right account and using the right version of client tools for the server? I've also had problems with the dialog boxes being empty when running MMC remotely (easy to show with Startup Type). If you don't specifically need to protect against MITM, the self-signed cert SQL always provisions at startup may be good enough for you, too. If you're using Windows auth with correctly setup SPNs, you'll get MITM protection anyway even without a validated cert.
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Aug 25, 2014 21:45
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keseph posted:And you're sure you've imported the cert into the right cert store for the right account and using the right version of client tools for the server? I've also had problems with the dialog boxes being empty when running MMC remotely (easy to show with Startup Type). Yup, checked the store, I've tried multiple locations too (computer account, service account, logged in as service account and put in personal store, etc). Entire trust chain is valid, etc. This system is not on AD and using all local accounts, with mixed authentication. I have a support case open so we'll see what they say. Definitely get what you're saying but this was a customer requirement I've been told to implement, I'd personally probably prefer to use IPSEC myself.
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Aug 25, 2014 21:48
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NippleFloss posted:Find jobs at companies that aren't terrible? Take time off when you want because it's part of your compensation and if they don't let you take it then they are stealing from you? Pretty much this. I just took the last 7 business days off and didn't once check my email or get a phone call about stuff at work. The other guys on our team are more than capable of taking care of things while I'm gone. I took the kids to the beach and had a blast.
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Aug 25, 2014 21:57
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I'm a one man show so I don't even bother taking time off for myself. I'm about to hit the cap though so I have to burn some hours. I'm considering making it a medical day and catching up with some doctor visits since that's the only time my company seems to leave me alone.
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Aug 25, 2014 23:15
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Been on the lookout for professional services/consulting type gigs, and found out about a company moving their HQ from San Diego to Dallas. I've got my in person interview coming up and the HR contact told me expect salary of 35-40k for a job that has 75%+ travel. I'm having a hard time believing that's a serious answer, so I will see what the actual consultants have to say. My initial reaction is that is way, WAY low, even for Texas. I am going through culture shock at my current job, but that salary range has to be well below market rate.
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Aug 26, 2014 15:31
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air- posted:Been on the lookout for professional services/consulting type gigs, and found out about a company moving their HQ from San Diego to Dallas. I've got my in person interview coming up and the HR contact told me expect salary of 35-40k for a job that has 75%+ travel. Consulting for what? Printer installation or some Linux HA Application? It does sound low but we need more details...
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Aug 26, 2014 15:34
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Tab8715 posted:Consulting for what? Printer installation or some Linux HA Application? Good point, I'll paste the job posting. quote:This position reports to the Consulting Services Team Lead and is responsible for the implementation of Enterprise Management Software for recreation based organizations. The Associate Project Consultant is responsible for all tasks associated with the delivery of multiple simultaneous projects. The position works directly with our clients both remotely and on site throughout North America.
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Aug 26, 2014 15:37
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Dallas is a healthy IT market and I would expect a market rate for a job there. Obviously without a high COL bump, but still, a healthy salary would be expected. Is this for Toyota?
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Aug 26, 2014 15:38
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It's a rather vague posting. Yes, you need to have "strong troubleshooting skills" but what are you troubleshooting? A bunch of beep codes or are you looking at java logs? If anything, I'd say at least $45k/y+ and they better be putting you in a decent hotel and all expenses paid.
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Aug 26, 2014 15:43
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The conspicuous lack of "x years of experience required" definitely seems to point to them looking for people right out of school (or close) or people in transition that might be a bit more desperate. If they are saying $35-40, that's low for pretty much any civilized market. Not sure of your experience level, but if you are in the earlier stages of your career it might be a good opp. If you're more seasoned and have a much higher number, maybe you can get close to where you need by interviewing well.
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Aug 26, 2014 15:58
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Thanks everyone, glad to know I'm not being unreasonable.Dark Helmut posted:The conspicuous lack of "x years of experience required" definitely seems to point to them looking for people right out of school (or close) or people in transition that might be a bit more desperate. If they are saying $35-40, that's low for pretty much any civilized market. Not sure of your experience level, but if you are in the earlier stages of your career it might be a good opp. That's a big point that I'm going to clarify as well when I do go in face to face tomorrow. I've got about a year of applicable experience (I am a consultant for a SaaS company right now) and otherwise 1.5 years in helpdesk/dba type stuff. Starting rate for where I am now varied between 50k-65k, and that's why I was initially surprised.
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Aug 26, 2014 16:38
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CLAM DOWN posted:Got an open case with MS Premier now, but the problem is that SQL Server does not recognize a valid cert in Windows, the drop-down menu is empty. A common cause for this is a mismatched CN (must be hostname or FQDN) or incorrect usage rights, but everything is valid on the cert. I can also select the cert for RDP, so I know Windows can see it, but for some reason SQL Server cannot. Pretty sure you need the SAN field populated too, regardless of whether or not it's actually a SAN cert.
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Aug 26, 2014 17:25
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Richard Noggin posted:Pretty sure you need the SAN field populated too, regardless of whether or not it's actually a SAN cert. Tried generating the cert a couple different ways with san&dns=hostname.fqdn, hostname, no change. Has digital signature and key enchipherment rights, and server authentication as extended usage, 2048 bit and nothing else non-standard. Pretty loving weird.
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Aug 26, 2014 17:33
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What sort of info is out there for staffing levels on a helpdesk? I'm currently working on a helpdsk that handles about 300 tickets a day split between phones and emails. We support 10,000 users with about 16,000 devices. I was curious what sort of numbers we should have for staff compared to how many we do have.
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Aug 26, 2014 18:09
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CLAM DOWN posted:Tried generating the cert a couple different ways with san&dns=hostname.fqdn, hostname, no change. Has digital signature and key enchipherment rights, and server authentication as extended usage, 2048 bit and nothing else non-standard. Pretty loving weird. I know I had a lot of trouble getting ours to work. I'm assuming the cert meets the requirements from http://technet.microsoft.com/en-us/library/ms189067(v=sql.105).aspx
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Aug 26, 2014 18:12
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Richard Noggin posted:I know I had a lot of trouble getting ours to work. I'm assuming the cert meets the requirements from http://technet.microsoft.com/en-us/library/ms189067(v=sql.105).aspx Definitely, I have that article printed beside me right now actually. The premier support rep is scheduled to call me in about an hour so we'll what he says, last time we talked yesterday his exact words were "that's very weird, sir!" 
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Aug 26, 2014 18:15
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jim truds posted:What sort of info is out there for staffing levels on a helpdesk? I'm currently working on a helpdsk that handles about 300 tickets a day split between phones and emails. We support 10,000 users with about 16,000 devices. I was curious what sort of numbers we should have for staff compared to how many we do have.
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Aug 26, 2014 18:24
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jim truds posted:What sort of info is out there for staffing levels on a helpdesk? I'm currently working on a helpdsk that handles about 300 tickets a day split between phones and emails. We support 10,000 users with about 16,000 devices. I was curious what sort of numbers we should have for staff compared to how many we do have. I don't think there is a hard and fast rule. For a company of our size we have a relatively small IT department, but over half of our end users are engineers and aren't very needy when it comes to IT help. Personally I think the organization should set certain SLA standards, and then evaluate the work load. If you're not meeting SLA you need more staff. There are tons of blogs and articles that say 400 employees = 1 helpdesk and .5 admins or some poo poo, but really though, every environment is different.
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Aug 26, 2014 18:33
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skipdogg posted:but over half of our end users are engineers and aren't very needy when it comes to IT help. They might not be needy, but engineers are sneaky as gently caress.
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Aug 26, 2014 18:38
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skipdogg posted:I don't think there is a hard and fast rule. For a company of our size we have a relatively small IT department, but over half of our end users are engineers and aren't very needy when it comes to IT help. Yeah, comparatively our users are not IT inclined. Mostly sales guys and service technicians who are very good at security systems but pure poo poo at anything else. We currently have 9 people handling those calls so yeah, it's pretty rough.
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Aug 26, 2014 18:42
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CLAM DOWN posted:They might not be needy, but engineers are sneaky as gently caress. Yeah they are. They hate our corporate VPN solution and I'm almost sure they built their own OpenVPN server on a network they control and are using it. I can't be sure though, and I'm not going to start some poo poo with them.
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Aug 26, 2014 18:48
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skipdogg posted:If you're not meeting SLA you need more staff. Or you need more qualified staff, or more boundaries around what constitutes a "supportable incident", or more automation, or, or, or. Understanding WHY you're not meeting your SLA is the correct next step.
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Aug 26, 2014 18:49
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Yeah, I didn't want to go down the entire rabbit hole, there's lots of things to look at. End user training, self service options, process improvements, blah blah blah
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Aug 26, 2014 18:52
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CLAM DOWN posted:They might not be needy, but engineers are sneaky as gently caress. Hey, we don't want to bug you when you have passwords to reset and printers to un-jam. Just give us local admin and we'll 
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Aug 26, 2014 19:13
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Richard Noggin posted:Or you need more qualified staff, or more boundaries around what constitutes a "supportable incident", or more automation, or, or, or. Understanding WHY you're not meeting your SLA is the correct next step. This. We have had a lot of complaints about how things are too busy for department X, but you look at the structure and processes and you can easily identify a handful of problems that head count is just not going to resolve.
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Aug 26, 2014 20:03
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Yesterday I asked two senior sys admins to figure out what we need for a particular environment, get quotes, and buy it. They seemed confused by this, in a way that told me they thought it was beneath them. I pressed a little bit and one of them stated that they haven't done that in a long time. Am I living my life backwards? I thought that was a more senior task, being able to identify what's needed for a project, and then run with it without any further intervention. Their reactions were as though I'd just asked them to man the helpdesk for a little bit. Is buying stuff now a job for your newest sys admin or something?
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Aug 26, 2014 21:41
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Nope... that's strange. I always spec and buy the equipment I need so I know it's done right.
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Aug 26, 2014 21:50
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Mom, can't we just use the cloooooud?
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Aug 26, 2014 22:28
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MC Fruit Stripe posted:Yesterday I asked two senior sys admins to figure out what we need for a particular environment, get quotes, and buy it. They seemed confused by this, in a way that told me they thought it was beneath them. I pressed a little bit and one of them stated that they haven't done that in a long time. This is probably because they have no idea how to do any of that stuff.
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Aug 26, 2014 22:37
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What's the environment? I bet we could spec it out really quick 
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Aug 26, 2014 22:41
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NippleFloss posted:This is probably because they have no idea how to do any of that stuff. And that shouldn't imply anything bad about them. I've spent nearly my entire career in the large enterprise. Every company I've worked for has had a team of people who deal with the money and handle getting quotes and actually paying for things. The architects and senior engineers in these companies only spec out new systems and then hand it off to procurement to get quotes. I haven't had to actually talk to a salesperson in the past decade. If someone asked me to buy hardware I'd give them a deer-in-the-headlights stare because I wouldn't even know where to begin.
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Aug 26, 2014 22:44
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NippleFloss posted:This is probably because they have no idea how to do any of that stuff. Sounds like work
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Aug 26, 2014 22:56
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HatfulOfHollow posted:And that shouldn't imply anything bad about them. I've spent nearly my entire career in the large enterprise. Every company I've worked for has had a team of people who deal with the money and handle getting quotes and actually paying for things. The architects and senior engineers in these companies only spec out new systems and then hand it off to procurement to get quotes. I haven't had to actually talk to a salesperson in the past decade. That's probably the exception, and not the norm. Most companies aren't large enough to justify the expense for dedicated architects so sysadmins often pull double duty.
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Aug 26, 2014 23:20
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Edit: Wrong thread!
Maneki Neko fucked around with this message at 23:25 on Aug 26, 2014 |
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Aug 26, 2014 23:23
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