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A Neurotic Jew posted:what problems could have possibly been brought to customer service that were solved by patch 2.1.0 lmao a substantial part of the promised game has been made available.
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Jan 11, 2016 03:53
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Chalks posted:Or rather is probably married to her. Or it's his nickname for his alter when it possesses his right hand, so he doesn't have to deal with the cruel bleakness that is his life.
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Jan 11, 2016 03:54
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fuctifino posted:LOL CAPTAIN CAPSLOCK posted:poo poo, backlog too big?  This is what I did with bills for a while. It bit me in the rear end. You could think CIG should know better, but I know better than to think that by now.
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Jan 11, 2016 03:54
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Dear customer service, Alpha 2.0 keeps crashing. Can you make it so that it also has severe frame rate issues? Warm Regards, All The People Sending You Emails Before New Years
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Jan 11, 2016 03:56
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Botnit posted:Am I going to find out on page 125 that Sandi isn't really that hot because her IMDB looks pretty drat hot. Soul-sucking succubi generally appear to be, as you wouldn't give them the time of day otherwise.
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Jan 11, 2016 03:57
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Nation posted:boobies <cleans throat> Hee. Hee hee. Hee. (I have been a graduate of the Sandi Gardiner School of Acting back since I was a little girl..erm...boy...)
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Jan 11, 2016 04:01
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Gilganixon posted:if the game comes out I will buy it and play it, I'm looking forward to it in fact. Even if it's terrible. If I had a copy of AFF, I would play it. If I had a copy of SQ42, I would play it (but only as part of Goonish mayhem).
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Jan 11, 2016 04:03
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fuctifino posted:New thread basically they hired a bunch of customer support guys just to close tickets? 
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Jan 11, 2016 04:04
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fuctifino posted:New thread  https://www.reddit.com/r/starcitizen/comments/40en2n/did_anyone_just_receive_this_message_from_cig/cytm7q9
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Jan 11, 2016 04:04
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Jan 11, 2016 04:05
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closing all the opened tickets "just because" is another absolutely bonkers decision. but at this point chris and sandi could just flow a stream of urine directly into some of these backers' mouths and they'd get thanked for all their hard work
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Jan 11, 2016 04:08
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EminusSleepus posted:basically they hired a bunch of customer support guys just to close tickets? Glad they take a light-hearted approach to people having problems with their products.
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Jan 11, 2016 04:11
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BigglesSWE posted:You know, I am far from being a healthy or wellbuilt man, but watching Ben always makes me go "yikes...at least I'm not THAT." The sad thing about Ben is that, before any streams or programs, they have to clear off or tape everything small down to the desks so they don't get sucked into his gravity well.
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Jan 11, 2016 04:11
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alf_pogs posted:closing all the opened tickets "just because" is another absolutely bonkers decision. They just closed all the tickets? That is wonderful news, how loving funny.
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Jan 11, 2016 04:12
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Samizdata posted:The sad thing about Ben is that, before any streams or programs, they have to clear off or tape everything small down to the desks so they don't get sucked into his gravity well. It also prevents him from eating them.
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Jan 11, 2016 04:13
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Bait and Swatch posted:They just closed all the tickets? That is wonderful news, how loving funny. apparently everything from last year; if you raised a ticket at some point this year, you're in the clear.
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Jan 11, 2016 04:14
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Bait and Swatch posted:They just closed all the tickets? That is wonderful news, how loving funny. no you see the weekly(sometimes daily) patches have been solving all these issues lets just close everything!
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Jan 11, 2016 04:15
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alf_pogs posted:closing all the opened tickets "just because" is another absolutely bonkers decision. I've worked CSR for a company where it was me and the guy in the spot above me. It was also for a multi-million dollar company with apps on mobile, gaming, and computer devices and we were able to keep things pretty simple and organized rather easily. I'm not saying that it's the same thing as what CIG are facing (it's not, one is a game company while the other was a TV channel) but it's still not farfetch'd to just get more organized and work through the tickets if you have the CSR staff dedicated to doing it even if it's just two dudes in the back corner eating Shake Shack.
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Jan 11, 2016 04:15
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Unfunny Poster posted:I've worked CSR for a company where it was me and the guy in the spot above me. It was also for a multi-million dollar company with apps on mobile, gaming, and computer devices and we were able to keep things pretty simple and organized rather easily. When a substantial portion of your support tickets are for refunds and you have no other method of income, your definition of working through might shift a little. E: You know what would be fun? Reaching out and seeing if any who received that message was not waiting on a refund request. Jimb fucked around with this message at 04:23 on Jan 11, 2016 |
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Jan 11, 2016 04:20
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 Whoops. Sorry, that's not cool any more. Pretend it didn't happen and this did.  Yay! Caught up with the thread!  PAAAAAAAAAAAAAAAAAAARRRRRRRRRRP!(There. That better?)
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Jan 11, 2016 04:23
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https://www.reddit.com/r/starcitizen/comments/3zzm2h/drama_the_responsening_inn/cytmvawquote:Report the pedophilic content to your federal police - get a police report number - contact CIG inform them of the report number. If only Beer hadn't brought it up, people would be supportive of CIG taking action against people posting child porn. Instead we used it for ulterior motives to incite Redditors to act dumb. Jimb posted:When a substantial portion of your support tickets are for refunds and you have no other method of income, your definition of working through might shift a little. True, but it's sort of silly regardless. I would not be surprised if all the refund requests were given that statement but it seems like they just did it universally.
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Jan 11, 2016 04:44
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I don't know why a lot of people likes Aegis ships when the fact that it is made in China(per lore). now see the quality of the Aegis Retaliator ship lol https://www.youtube.com/watch?v=FjSgRu4ORZA
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Jan 11, 2016 04:46
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tastychicken posted:
Crobberts really should start diverting some portion of the funding to us. We're the ones doing all the drat work.
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Jan 11, 2016 04:52
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Beet Wagon posted:Crobberts really should start diverting some portion of the funding to us. We're the ones doing all the drat work. That's defineatly going to...eh happen. It's something we are absolutely looking into and we want that. Two weeks.
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Jan 11, 2016 04:56
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 https://www.reddit.com/r/starcitizen/comments/40en2n/did_anyone_just_receive_this_message_from_cig/cytmtqm
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Jan 11, 2016 04:59
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A recent backer appears to be concerned...lets help him out   Thread closed....but why?  What is the rule regarding polls again? (prob old news for this thread but its the first time I'm seeing it)  welp glad that's taken care of, next order of business delete every customer email, we're helping alot of our new customers today I think 
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Jan 11, 2016 05:01
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I got a new av Thanks AGDQ thread
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Jan 11, 2016 05:02
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its good
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Jan 11, 2016 05:03
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Xaerael posted:Yeah. I mean, if you're going to do a speech shot, it's so important to show the gravity and reaction to the situation. Even the President's speech in the notoriously pretty bad 20 (holy gently caress) year old movie Independence Day had more gravity and emotion to it. whoa whoa hold up the gently caress??
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Jan 11, 2016 05:09
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A Neurotic Jew posted:A recent backer appears to be concerned...lets help him out CIG are objectively worse at customer support than EA. It took EA just under a day to help me with a "can not connect"-problem in BF4. The sort of problem where they, not I, actually had to do something. I remember being very surprised at getting a solution so fast. But why the gently caress would you want to answer tickets, and solve issues, right? Easier to delete that poo poo. Segway over to less problematic issues, like - adding more subscription plans. tastychicken fucked around with this message at 05:13 on Jan 11, 2016 |
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Jan 11, 2016 05:10
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Deleting the tickets is all part of the plan. Keep your trust in Chris Roberts. He won't fail us. This is gonna be the BDSE.
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Jan 11, 2016 05:19
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Take note of the date. This was the last reply from CIG. https://forums.robertsspaceindustries.com/discussion/comment/5638199/#Comment_5638199
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Jan 11, 2016 05:22
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Like ID4 ain't high art or anything but it's a classic, well-made summer blockbuster.
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Jan 11, 2016 05:22
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My bet still stands. There will be NO Sq42 in 2016. I will offer any odds
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Jan 11, 2016 05:27
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I'm just reading this about deleting all the tickets with complete disbelief. What the loving gently caress? I haven't spent a loving cent on Star Citizen and I am actually pissed off that they would have the loving nerve to do that. If their support is even a fraction as glacially slow as it seems to be, there are legitimate complaints from real paying true believers that have been deleted. It's bad enough that they're delaying people who want their money back, but loving over the people who are actually continuing to pay to keep the lights on? Bullshit. That's horrendous, no ifs ands or buts about it. There is no justification for it - none - and maybe, just maybe, some of the backers will actually realize that something if terribly wrong with how CIG does business. gently caress!
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Jan 11, 2016 05:28
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SQ42 prediction: It will get released solely so that Sandi can use it to pad her CV.
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Jan 11, 2016 05:31
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I wonder if anybody with allowed within 14 days refund requests will get denied because their request isn't within the 14 days upon resubmission
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Jan 11, 2016 05:33
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A solution for the lack of crew members: indentured servitude. https://forums.robertsspaceindustries.com/discussion/312281/sell-yourself-into-slavery
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Jan 11, 2016 05:35
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EightAce posted:My bet still stands. Would you take odds on them releasing a pre-alpha release of the first mission out of 50?
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Jan 11, 2016 05:37
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Unfunny Poster posted:I've worked CSR for a company where it was me and the guy in the spot above me. It was also for a multi-million dollar company with apps on mobile, gaming, and computer devices and we were able to keep things pretty simple and organized rather easily. You never just wipe out your queue, regardless of what type of help desk you are on. I worked on a IT help desk for awhile, and we were often behind by a couple hundred tickets. You don't get the option to just delete tickets because you didn't have time to address them. What is their method of "handling" that is so time consuming? Sending an email? Most help desk and customer support teams do that regardless of whether the issue is fixable or not, they are just answering emails. Even with 4 people, answering 25 emails a day would get you though 1000 tickets in a week and a half. I knew CiG was bad, but it is difficult to gently caress up a help desk. As always though, they found a way.
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Jan 11, 2016 05:43
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