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MeLKoR posted:I don't know the specifics for Germany but I know that as an EU citizen you have 14 days after delivery to ask for a refund. For purchases since June 2014 (Germany will be around the same time give or take a couple of months), but somebody saying yes that's correct in court means you have to get to court, if he's only in for 50€ it's unlikely he'll go that far.
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Feb 3, 2016 16:50
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DandyLion posted:Wait, so is SOP to deny refunds until you threaten them with chargebacks? Has anybody actually gotten a refund recently (in 2016)? CIG have started flat refusing all refund requests with a template email they send to everyone. Charge backs are the way to do it once they refuse your request. It's interesting that CIG were clearly getting so many refund requests that someone at the top had to ban CS from agreeing to them.
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Feb 3, 2016 16:51
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Doing my own refundquote:Hi, I would like to request a refund of my game package as I have recently seen the current product described by employees of CIG as a 'substantial part of the game.' If what is currently available to backers is considered by CIG to be substantial enough to fulfil the company's earlier ToS' November 2014 completion date, I do not feel what I have purchased meets what has been advertised. Key features such as the FPS are entirely broken; others such as persistence, an economy, or having more than 16 players in an instance are entirely absent. While I am aware of the 14 day period CIG has implemented for refunds, this runs counter to local law in Australia, which forbids time limits on refunds. I hope this can be sorted out quickly and amicably. Before I send it off, anything I have wrong, or that can be improved?
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Feb 3, 2016 16:51
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DandyLion posted:Wait, so is SOP to deny refunds until you threaten them with chargebacks? Has anybody actually gotten a refund recently (in 2016)? Refund season was Aug-Nov 2015, sorry for your lots.
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Feb 3, 2016 16:53
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I actually watched Fuzzy's trailer and for an indie production it's not bad. Acting and voice work is pretty loving bad and the concept is generic, but the execution is likable. Let me put it this way - I'd be far far happier being attached to that project than to SC.
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Feb 3, 2016 16:53
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WhiskeyWhiskers posted:Doing my own refund Quote Chris Roberts at them, they hate that. http://www.polygon.com/2015/8/20/9180067/star-citizen-backers-claiming-refunds-are-getting-their-money-back quote:Cloud Imperium founder Chris Roberts said that refunds are being given out. "We don't publicize it, but when people reach out to us and talk to us in a rational manner, in most cases we've refunded them," he said. "We don't want people to be part of the project if they're not happy."
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Feb 3, 2016 16:54
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Also an example, the reason companies try to convince you that you can't have a refund is that most people are happy to be convinced. Some people aren't though, even if on the surface they don't seem the type to make good decisions. http://www.bbc.co.uk/news/uk-wales-mid-wales-35475433
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Feb 3, 2016 16:57
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AP posted:For purchases since June 2014 (Germany will be around the same time give or take a couple of months), but somebody saying yes that's correct in court means you have to get to court, if he's only in for 50€ it's unlikely he'll go that far. That's what I meant with "the german specifics", there probably is some sort of small claims court and both buyer and seller are in the EU.
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Feb 3, 2016 16:57
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Mirificus posted:
Good and sensible questions to ask before you spend 2 grand on a video game.
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Feb 3, 2016 16:59
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WhiskeyWhiskers posted:Doing my own refund If they deny you, just threaten a chargeback.
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Feb 3, 2016 17:01
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MeLKoR posted:That's what I meant with "the german specifics", there probably is some sort of small claims court and both buyer and seller are in the EU. Yeah, wonder what happened to that guy in the UK that was taking them to small claims, don't think he posted again. They probably refunded him and gave him an Idris as long as he agreed not to update us.
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Feb 3, 2016 17:01
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darkarchon posted:And so it begins, let's see what they will answer me. Since you're in the Glorious Union of Europeans  don't bother arguing about their tos or spam-replies, make them go off-script. Link them to some german/EU consumer law and contact (or threaten to contact) your local consumer's advocate/equivalent Also write all your mails in german - preferably with lots ALL-CAPS, BOLDED ALL_CAPS and throw in a lot of non-obvious BOLDDED ALLCSPA SPELLIGN ERORRS to fool google translate End all your mails with an (English) sentence to the effect of "I request that my money be refunded to the sum of $$$ to this bank account. Your communication thus far has been unsatisfactory to the point of flagrantly violating the Service Bullshit Digital act of 1994. Please reply forthwith with a date on which I can expect the money to be refunded. I will continue to forward all communication (or lack thereof) to my consumer advocate. Please also note that failure to respond to a consumer request is in violation of sacred Internet law and will be treated as admission to the content in this email. I also request that you adress the issues above in German, as is my right as a consumer in the European Union" Full disclosure: I'm a certified expert and professor of Internet
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Feb 3, 2016 17:03
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Wafflz posted:Once I figured out Fuzzy was completely insane and hasn't played a video game from this decade I could speed scroll through all his posts and the ones quoting them. Catching up before noon is now a distinct possibility. Unless CIG starts force melting random people's jpegs cause they lost chargebacks before i get to the end. Unfortunately work is actually busy today, so I'm not getting nearly the amount of thread-time I usually get. I'm managing to keep up with Zecumbe's War on Goons though, which is proving pretty fun.  Good job, Zecumbe!
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Feb 3, 2016 17:05
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Goobs posted:If they deny you, just threaten a chargeback. Begin the chargeback process now and let them know that it's a race to see who responds first.
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Feb 3, 2016 17:08
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Feb 3, 2016 17:09
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AP posted:Quote Chris Roberts at them, they hate that. "We don't publicize it" he said to the interviewer.
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Feb 3, 2016 17:12
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Wafflz posted:Once I figured out Fuzzy was completely insane and hasn't played a video game from this decade I could speed scroll through all his posts and the ones quoting them. Catching up before noon is now a distinct possibility. Then again, he lied about that too since he later revealed that he had played E:D and KSP. I suppose one could be charitable and assume that the games he listed were the ones that were worse space sims than SC, suggesting that both of those were actually better… but then, that would mean he lied about never having played anything better. At least a troll would have been able to maintain a consistent story.
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Feb 3, 2016 17:12
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Ledenko posted:I actually watched Fuzzy's trailer and for an indie production it's not bad. Acting and voice work is pretty loving bad and the concept is generic, but the execution is likable. Let me put it this way - I'd be far far happier being attached to that project than to SC. I agree. I only wanted to shame him on his stupid dialog shots because he went all "well, Chris has taught me all I need about crowdfunding, I know where it's at  "his project was flexible funding on Indiegogo, raised $5,000 bucks (out of a $15k goal) and you guessed it - released in "episodes". His last update on Indiegogo was a year ago. CGI work was pretty cool for an indie thing though
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Feb 3, 2016 17:12
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Dusty Lens posted:Begin the chargeback process now and let them know that it's a race to see who responds first. Nah, I'd rather see if Australians can do 'one weird trick' to get a refund first.
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Feb 3, 2016 17:15
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You're far more invested in this than I am, I only saw something about making fun of his work and link to his work, had no idea of the story behind it. Now that I do, for gently caress's sake fuzzy, don't learn business practices from c-ro!
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Feb 3, 2016 17:15
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  Squadron 42 - Episode I: The Paarpening is going to sell 10 million copies 
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Feb 3, 2016 17:15
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Ledenko posted:You're far more invested in this than I am, I only saw something about making fun of his work and link to his work, had no idea of the story behind it. Now that I do, for gently caress's sake fuzzy, don't learn business practices from c-ro! Right, learn it from Swedish mobsters themselves!
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Feb 3, 2016 17:16
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WhiskeyWhiskers posted:Nah, I'd rather see if Australians can do 'one weird trick' to get a refund first. Be aware of the time limits your payment provider will have on charge backs to make sure you're not on the borderline.
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Feb 3, 2016 17:16
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WhiskeyWhiskers posted:Nah, I'd rather see if Australians can do 'one weird trick' to get a refund first. CIG hates him.
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Feb 3, 2016 17:16
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Between this and that Miku creeper it's basically how I see all Citizens whenever I read the poo poo they type in the forums.
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Feb 3, 2016 17:18
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Ledenko posted:You're far more invested in this than I am, I only saw something about making fun of his work and link to his work, had no idea of the story behind it. Now that I do, for gently caress's sake fuzzy, don't learn business practices from c-ro! This thread is my It's also a good idea to grow a skin before going all smug in the uncharted wilds of the SC thread
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Feb 3, 2016 17:18
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Gonna snipe #1700 plz cheer me on
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Feb 3, 2016 17:20
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Tijuana Bibliophile posted:Gonna snipe #1700 plz cheer me on You can do it buddy I believe in you
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Feb 3, 2016 17:20
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Good luck!
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Feb 3, 2016 17:21
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Tijuana Bibliophile posted:Gonna snipe #1700 plz cheer me on :pagbz: Woot! 
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Feb 3, 2016 17:21
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Hope Eonwe doesn't beat you to it
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Feb 3, 2016 17:22
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  Been jumping to 10 behind every morning for days, this is the first day I managed to catch up after doing it Yall slackin'
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Feb 3, 2016 17:22
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Chalks posted:You can do it buddy I believe in you
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Feb 3, 2016 17:22
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Tijuana Bibliophile posted:Gonna snipe #1700 plz cheer me on I believe in you.
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Feb 3, 2016 17:22
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Ledenko posted:Hope Eonwe doesn't beat you to it He's been out of thread for a while tho
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Feb 3, 2016 17:23
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Can I get an update on operation 1700?
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Feb 3, 2016 17:23
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Dusty Lens posted:Can I get an update on operation 1700? Hope it works out.
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Feb 3, 2016 17:23
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Dusty Lens posted:Can I get an update on operation 1700? It's a-go.
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Feb 3, 2016 17:24
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Well, I'm starting to have doubts about a 2014 release fellow Citizens please convince me otherwise
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Feb 3, 2016 17:24
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I hope Eonwe's ok 
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Feb 3, 2016 17:24
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