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My cable reseller connection kept dying. I'd better go with the competitor that supplies it!!!
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Feb 6, 2016 20:20
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Counterpoint: I switched from Teksavvy after eight years due to the changes to plans and ongoing reliability/congestion issues, I no longer have massive peak hour slowdowns or random connection drops YMMV.
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Feb 6, 2016 20:27
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"We no longer throttle individual customers. Why, that would be illegal! Now we throttle the resellers en masse."  Rogers delenda est
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Feb 6, 2016 21:34
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TBF the peak hours slowdowns on Teksavvy cable have nothing to do with throttling or node congestion, Teksavvy simply doesn't have enough interconnect bandwidth between Rogers' network and their own for the number of customers on the network. They've outright stated this multiple times. Edit: It's also why they've introduced "network management" (i.e. throttling) of their own. So you are getting throttled, and it's not by Rogers. infernal machines fucked around with this message at 21:56 on Feb 6, 2016 |
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Feb 6, 2016 21:43
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Hush you, I'm trying to be a demagogue for change here!
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Feb 6, 2016 21:47
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Mister Macys posted:Hush you, I'm trying to be a demagogue for change here! Rogers delenda est! The meltdown on DSLReports over the ongoing massive Teksavvy via rCable outages is pretty great.
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Feb 6, 2016 21:51
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Zigmidge posted:My cable reseller connection kept dying. I'd better go with the competitor that supplies it!!! Issue has been isolated to TSI users only, so that argument doesn't really apply here. If Rogers can provide me a more reliable connection than TSI at a comparable price, well I guess they won in that sense. As unfortunate as it is. Also TSI kind of lose their "support the underdog" card when they start doing things like throttling and getting rid of features that brought me to them in the first place, which is exactly what they have been saying they wouldn't do since day one.
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Feb 6, 2016 22:13
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If I was in a Rogers service area, I'd probably just sell my soul to the devil, their pricing is so aggressive it's hard to resist at this point. And no TPIA fuckery.
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Feb 6, 2016 22:15
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37th Chamber posted:If I was in a Rogers service area, I'd probably just sell my soul to the devil, their pricing is so aggressive it's hard to resist at this point. That's what we did; when we moved we couldn't even get the same TekSavvy package we had before so we just went with Rogers. I personally don't care that this is Rogers' fault, I have no allegiance to any of these companies. Having said that, when/if the CRTC gets off their asses, I'd be happy to switch back one of the indies (though I admit I'm enjoying the free hockey and Shomi subscriptions).
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Feb 6, 2016 23:55
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JustAwful posted:Issue has been isolated to TSI users only, so that argument doesn't really apply here. Alternatively, Start services most of the same areas as TSI and has been, in my recent experience (I was with them before switching to Rogers last year - and only switched because I actually have/want cable TV and liked the bundle deals Rogers were offering), the much more reliable Rogers reseller. The incumbents are prone to fuckery but I don't think if that excuses TSI when they actually do screw up compared to other resellers dealing with the same conditions.
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Feb 7, 2016 01:50
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A Rogers tech came over sometime last month because we've been having problems with either upload or download dropping around 0.1 Mbit/s. He told us to replace the modem. Teksavvy wants some diagnostic info before they do that, but it takes several days or even weeks before the problem shows up. Now having read the latest posts here, I'm wondering if the problem is actually on my end. I've seen many posts saying Rogers is a better deal, that doesn't seem to be the case anymore, and it never was for 30 Mbit/s, which is the most we can afford. I just checked, Rogers is cheaper for the first 3 months, then it gets higher than Teksavvy unlimited 100, and they say it's going up even more at the end of February. Rogers does seem to be the only choice for speeds over 100 Mbit, so I suppose there's that. From what I can see by the numbers, Start doesn't seem to be a better deal except for unlimited at the lowest tiers. I think I might see if we can afford the extra $5 to go to unlimited with Start.
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Feb 7, 2016 17:35
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Didn't see this reported here, but Paypal has shutdown Unotelly payments http://www.cbc.ca/news/technology/unotelly-paypal-1.3435740 Paypal seems to now be enforcing quote:"Paypal indicated that UnoTelly is not allowed to provide services that enable open and unrestricted internet access."
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Feb 7, 2016 20:47
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Unblock US also mentioned having Paypal issues recently.
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Feb 7, 2016 20:58
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I'm on adfreetime and a paypal autopayment just went through yesterday. Sure it's just a matter of time though.
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Feb 7, 2016 21:11
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Coinbase lets Canadians buy bitcoin now (supposedly quite easily) so it might be a good idea to buy $50 worth and just pull from that for things that paypal doesn't like.
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Feb 7, 2016 21:13
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You know you can pay Unblock Us and probably others with a Visa/MasterCard debit card, right?
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Feb 7, 2016 21:40
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Of course, the Paypal loss is just a sign of Netflix actually meaning it this time.
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Feb 7, 2016 22:17
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Dammit my unblock-us yearly payment cycle renewed in December 
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Feb 7, 2016 22:37
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Oh, teksavvy. You guys don't make it easy.
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Feb 10, 2016 00:33
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It's pretty funny watching their entire Rogers footprint go up and down nonstop.
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Feb 10, 2016 00:41
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As someone experiencing this rollercoaster bullshit right now, NO, IT IS NOT. < >(Does anyone know if Start would be any better? Because God drat)
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Feb 10, 2016 04:19
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http://www.dslreports.com/forum/start Seeing as there isn't a 30 page thread titled MY INTERNET IS DOWN AGAIN YOU COCKSUCKERS!!!!, I think the answer is yes.
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Feb 10, 2016 04:29
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Mister Macys posted:As someone experiencing this rollercoaster bullshit right now, NO, IT IS NOT. < I'd be interested in this as well, just got back online. Not impressed.
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Feb 10, 2016 04:32
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As much as they keep finger pointing at Rogers, it screams their own network that is having the issue, I don't think ANY other IISP is having this issue.
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Feb 10, 2016 04:45
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Still not a convincing argument to switch to rogers.
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Feb 10, 2016 15:46
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Mister Macys posted:As someone experiencing this rollercoaster bullshit right now, NO, IT IS NOT. < Well, I have Start and my internet is fine. I live in the KW area, so YMMV. Had Start for quite a few years now, never had a problem with them.
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Feb 10, 2016 16:53
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Given the weeks of virtually useless upstream I had in late 2015, and the evidence of same I saw all over the province, I'd suggest this is probably incompetence on Rogers part rather than maliciousness. Edit: It's loving bullshit, whatever the cause. You have my sympathies, folks. 
Bieeanshee fucked around with this message at 18:46 on Feb 10, 2016 |
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Feb 10, 2016 18:38
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I'm on TSi with the 45/4 400gig plan currently with zap the cap enabled (Unlimited instead of 400gigs but with reduced peak time speeds). I just upgraded to 45/4/unlimited for $79.99. What's annoying is that the 100/10/unlimited plan is only $3 more per month but then I'd need spend $130 more on a new modem. Sigh
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Feb 10, 2016 18:55
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EngineerJoe posted:I'm on TSi with the 45/4 400gig plan currently with zap the cap enabled (Unlimited instead of 400gigs but with reduced peak time speeds). I just upgraded to 45/4/unlimited for $79.99. What's annoying is that the 100/10/unlimited plan is only $3 more per month but then I'd need spend $130 more on a new modem. Sigh ZtC was discontinued anyway, and could no longer be used beyond Feb. This recent series of outages is really annoying, because Rogers claims there is nothing wrong on their end, and Teksavvy is unable to see anything on their end that is the cause, traffic on the link just dies away. It's so bad Teksavvy is asking customers to run traceroutes and poo poo during the ;outage' to show it's on the Rogers side. The whole thing is really bizarre, and because the CRTC didn't mandate any sort of SLA, and also limited contact to a single email address, with no escalation or recourse outside of petitioning the CRTC.
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Feb 10, 2016 19:42
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EoRaptor posted:ZtC was discontinued anyway, and could no longer be used beyond Feb. ZTC ends at the end of the month which is why I'm switching to unlimited. The recent outages really suck, there was one last night but fortunately I was sick and in bed so I didn't notice it.  The lack of SLA is really crazy. The CRTC has come up with a great framework but there are just so many holes and technology just moves too fast for the CRTC. They need to respond quickly instead of taking years to even hold a hearing.
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Feb 10, 2016 19:49
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EngineerJoe posted:The CRTC has come up with a great framework but there are just so many holes and technology just moves too fast for the CRTC. Going to stop you right there, it's still a terrible system by any definition of the word.
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Feb 10, 2016 19:53
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37th Chamber posted:Going to stop you right there, it's still a terrible system by any definition of the word. 100% this. The CRTC failed to understand any part of what was necessary to achieve their stated goals, and in each 'hearing' went wholesale with the incumbents information, ignoring or preventing the TPIA clients challenges to it. They've also reversed themselves, starting by forcing the switch to aggregated, then forcing a switch back to dis-aggregated. This has monstrous costs for TPIA's, and created the huge single points of failure we are now seeing.
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Feb 10, 2016 20:24
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There's no doubt the TPIA system is bullshit, and the CRTC made some extremely suspect decisions in its design and implementation. But it's worth pointing out that this "single point of failure" issue is affecting only one specific TPIA ISP. There are others who are using the same infrastructure who are not experiencing an issue.
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Feb 10, 2016 20:46
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infernal machines posted:There's no doubt the TPIA system is bullshit, and the CRTC made some extremely suspect decisions in its design and implementation. But it's worth pointing out that this "single point of failure" issue is affecting only one specific TPIA ISP. There are others who are using the same infrastructure who are not experiencing an issue. Oh there are tons of blunders on both sides, don't think in any way I was excusing the poo poo going on at Teksavvy (or any IISP). Pretty sure their loving network is falling apart, I have DSL with them and landing on a specific router can SOMETIMES mean your speed is halved with tons of packet loss, and IPv6 just doesn't work at all. Multiple people have reported the issue and so far all they've done is said "NOC is looking in to it" and they've tried to get me to agree to potential charges to roll a Bell truck (even though sync is fine, and can be fixed by getting off one specific router). John Capslocke fucked around with this message at 21:05 on Feb 10, 2016 |
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Feb 10, 2016 21:01
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It took them three weeks to figure out they had a bad fiber interconnect back when I had 50Mbit VDSL. They went from saying it was a customer issue, to saying it was an isolated Bell issue, to saying the NOC was looking into it, to Blaming Bell for not implementing a fix (that did nothing, because they hadn't identified the issue), to finally saying "Whoops, our bad, sorry your internet barely worked for a month." Teksavvy's network and their issue resolution processes have been poo poo for years now. And it's not because of TPIA, other providers (like Start for example) don't have these issues with this frequency.
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Feb 10, 2016 21:14
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infernal machines posted:It took them three weeks to figure out they had a bad fiber interconnect back when I had 50Mbit VDSL. They went from saying it was a customer issue, to saying it was an isolated Bell issue, to saying the NOC was looking into it, to Blaming Bell for not implementing a fix (that did nothing, because they hadn't identified the issue), to finally saying "Whoops, our bad, sorry your internet barely worked for a month." Yup, poo poo like that is what made me leave Teksavvy. It's unfortunate but at the end of the day I need working Internet.
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Feb 10, 2016 21:30
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Every day that goes by makes me more likely to go to Rogers. Their high end plans are pretty good especially if you're willing to nag them.
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Feb 10, 2016 23:42
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Still don't see any good arguments to switch to Rogers.
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Feb 11, 2016 00:17
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Now I'm totally convinced the Rogers dude that came over a month ago to test the line was wrong about the modem being bad. The support ticket for my issue has been open since Jan. 11, mostly waiting for my Internet to poo poo itself so I can provide signal levels and poo poo. Not once has anybody mentioned that this is a known issue affecting everybody on Rogers (is that about the scope of it, or is it limited to a certain geographical area?). Is that incompetence or something else? Start is most likely getting a call tomorrow. Mostly because their 30/5 unlimited is a bit cheaper, and TtC is being killed, but also the reliability issues.
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Feb 11, 2016 00:18
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Zigmidge posted:Still don't see any good arguments to switch to Rogers. For the most part there aren't any unless you want 100Mbps+ service, at which point they're cheaper than anyone and have unlimited transfer. Below that, someone like Start or another TPIA provider would be a better choice. But as it stands, switching from Teksavvy specifically does make sense, because their network is hosed*. zergstain posted:Not once has anybody mentioned that this is a known issue affecting everybody on Rogers (is that about the scope of it, or is it limited to a certain geographical area?). Is that incompetence or something else? There is no issue effecting everyone on Rogers. There's an issue with intermittent drop outs affecting everyone on Teksavvy's rCable service. No one else. *For example, Teksavvy's cable service in Alberta was also hosed for months, with massive slowdowns rendering the service unusable. Hard to blame that on Rogers. infernal machines fucked around with this message at 00:28 on Feb 11, 2016 |
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Feb 11, 2016 00:23
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