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 https://forums.frontier.co.uk/showthread.php?t=259596&p=4030833&viewfull=1#post4030833  e: equal cat snype
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Jun 5, 2016 20:47
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A Neurotic Jew posted:
Star Citizen Peptalk
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Jun 5, 2016 20:47
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Eonwe posted:such a pain...dying Hello
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Jun 5, 2016 20:48
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peter gabriel posted:Hello
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Jun 5, 2016 20:56
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skaboomizzy posted:God, what an awesome CS job that would be. I just remembered: didn't they make a big show some months ago out of saying "we really put in some extra hours and resolved every ticket we had open"? I bet this is literally what they did. Holy poo poo.
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Jun 5, 2016 20:58
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Remember when they fired the CS person and sandi went to the UK to train everyone on how to properly deliver CS They must have been idiots practically answering all the tickets or something ridiculous like treating everyone equally...the fools
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Jun 5, 2016 20:58
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Life is pain. Anyone who says differently is selling something.
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Jun 5, 2016 20:59
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skaboomizzy posted:I just remembered: didn't they make a big show some months ago out of saying "we really put in some extra hours and resolved every ticket we had open"? :grabs everything in inbox, throws it in the trash: Whoo! Nice to get caught up on all that work
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Jun 5, 2016 20:59
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Sunswipe posted:Life is pain. Anyone who says differently is selling something. What about aspirin salesmen?
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Jun 5, 2016 21:06
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Synchronized posted:Don't see what you're praising him about. All he said is that he's glad that CIG is tagging accounts with properties that are comprised of snide comments, and are visible to the user in question. I mean I also agree that contrasting views can add perspective and prevent the construction of an echo chamber, but come on. He went to the effort to embed lots of flip-offs in that Zendesk dump. I laughed. Feels like he's putting aside his lawyerly pretenses and trying to speak the native tongue. I don't mind him being snide about it. That's personal growth. I am glad of it. ManofManyAliases posted:"╭∩╮（︶︿︶）╭∩╮"
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Jun 5, 2016 21:08
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SelenicMartian posted:There is, and it works just as well as anything else CIG-related :cig: lmao
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Jun 5, 2016 21:09
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lmao at anyone who doesn't think Sandi is CIG's greatest nemesis right now. Her contempt for this job is now literally leaking through zendesk and into the eyes of her customers. The well of narcissistic supply has been tapped clean, so why should she give a poo poo about this dumb nerd space project aside from its role as a rehearsal studio?
A Neurotic Jew fucked around with this message at 21:13 on Jun 5, 2016 |
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Jun 5, 2016 21:10
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Google Butt posted:so this once again verifies that the Sandi emails are real And the thread delivers yet again, Googlebutt - with butt-loads of new CIG self-ownage. You gotta believe, man!
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Jun 5, 2016 21:11
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ManofManyAliases posted:I mean, I AM just having a lazy Sunday morning, perusing the internet and checking out reddit. So, what do I come across? More stupid poo poo that has nothing to do about anything. Are you watching ATV or RTV or 104tc then ?
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Jun 5, 2016 21:12
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Tippis posted:What about aspirin salesmen? Wouldn't know, I'm a co-codamol and ibuprofen man.
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Jun 5, 2016 21:15
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G0RF posted:He went to the effort to embed lots of flip-offs in that Zendesk dump. I laughed. Feels like he's putting aside his lawyerly pretenses and trying to speak the native tongue. I don't mind him being snide about it. That's personal growth. I am glad of it. Copy + paste jobs are the hardest, imo.
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Jun 5, 2016 21:20
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Jobbo_Fett posted:Copy + paste jobs are the hardest, imo. Baby steps, man. Baby steps.
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Jun 5, 2016 21:25
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G0RF posted:Baby steps, man. Baby steps. This. You gotta learn to drool and poo poo yourself before you can crawl
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Jun 5, 2016 21:27
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peter gabriel posted:Hello https://ico.org.uk/concerns/handling/ go hog wild comadno p9
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Jun 5, 2016 21:27
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A Neurotic Jew posted:Her contempt for this job is now literally leaking through zendesk and into the eyes of her customers. The well of narcissistic supply has been tapped clean, so why should she give a poo poo about this dumb nerd space project aside from its role as a rehearsal studio? This is poetry, I love it.
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Jun 5, 2016 21:29
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This is beyond the pale honestly, now I don't want CIG to burn out as a wet fart but to be taken to court and held accountable and ensure everyone involved with this never works in the industry again. This is probably the most clear-cut legal case against CIG, someone needs to do something. We can laugh about how the game sucks and doesn't exist but when people who spent 40,000+ dollars on this scam get labeled in a way that no doubt discriminates/impacts the service they receive that's something else.
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Jun 5, 2016 21:31
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Whale opens a ticket: "We've already got their money, gently caress them!" Minimum purchase player opens a ticket: "They're practically playing for free, gently caress them!" Anyone else opens a ticket: "They don't understand game development, gently caress them!" Somehow this has gotten them $115M.
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Jun 5, 2016 21:33
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EightAce posted:Are you watching ATV or RTV or 104tc then ? Absolutely not. Sunday mornings are for runs on the boardwalk and omelettes with buttered toast
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Jun 5, 2016 21:34
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peter gabriel posted:Cole is feeling grief "Why can't we go back to the good ol' days when we could still call people trannys and faggots, and categorize them in a database so that we know what kind of service we should provide them?" -Cole
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Jun 5, 2016 21:34
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Mendrian posted:I think what's really funny is the level of effort involved. Like most companies that do customer relations of any kind have these kinds of designations - but they're implicit. Somebody isn't 'high maintenance' - they have a 'complex issue.' Someone isn't a 'snowflake' - they have 'unique challenges' or 'check past history' or something like that. This. But also, think about it: the backers are so clueless they can't even get work in helpdesk. Because anyone who's worked helpdesk knows this is a level 2/line manager/analyst level decision or at least implementation. That means orders from managment, the desk staff didn't come up with this. Basic rule of support: always professional language no matter how annoying the customer is, and you're entitled to refuse support if they are threatening or pathologically obsessive. I've seen people get in trouble for their notes, this lot have built it into the loving system. Also lol at the doubting thomas:  
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Jun 5, 2016 21:34
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KiddieGrinder posted:This is poetry, I love it. Justin Tyme posted:This is beyond the pale honestly, now I don't want CIG to burn out as a wet fart but to be taken to court and held accountable and ensure everyone involved with this never works in the industry again. skaboomizzy posted:Whale opens a ticket: "We've already got their money, gently caress them!" You guys obviously don't understand anything about tag development.
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Jun 5, 2016 21:35
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Murderion posted:Using a customer's information to search for more information on them OTOH, is very naughty. Taking the info you've given them to search for information you haven't volunteered is a deliberate breach of data protection. We can see this in PGabz's case - they've used information he volunteered (the username he gave them) to dig up additional information (he posts on SA under the same name linking to videos on his Major Tom account), and used that information (to change his name with them and alter how customer services deals with him). If PGabz hasn't volunteered this info or mentioned it on the SC forums, they've been using his info without his permission in breach of the law. Even if he has, it's unnecessary information and wrong for them to store. Under Australian law, this would be breaking both the Privacy and Trade Practices Acts, as both an invasion of privacy and anti-competitive behaviour since they're labelling customers with competitor labels even if the entities like SA etc aren't technically competitors. Derek Smart's label definitely is anti-competitive. Again, in the helpdesk environment, good practice is to regularly self-test on these Acts because any mistake you make is also a mistake by the company and will cost them and you a shitload of money and possible jail time. We take that poo poo seriously down here. So, Aussie customers, check your labels, document them and hence to the ACCC quickly before they change them. No, it's not a defence that they've fixed it.
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Jun 5, 2016 21:48
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ewe2 posted:This. But also, think about it: the backers are so clueless they can't even get work in helpdesk. Because anyone who's worked helpdesk knows this is a level 2/line manager/analyst level decision or at least implementation. That means orders from managment, the desk staff didn't come up with this. Basic rule of support: always professional language no matter how annoying the customer is, and you're entitled to refuse support if they are threatening or pathologically obsessive. I've seen people get in trouble for their notes, this lot have built it into the loving system. Fun fact: UK Data Protection is on a personal liability basis - if you break the law, even on orders from above, you're liable. The CS guys are in a bit of a pickle if they used company resources to internet detective their customers. If Sandi ordered the CS team to implement this system, she's up for the fine. CIG can potentially avoid some company wide liability - if they fire Sandi. 
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Jun 5, 2016 21:48
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Yeah make sure you all document this stuff as thoroughly as possible, thankfully I don't have an account with CIG to help 
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Jun 5, 2016 21:51
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Murderion posted:Fun fact: UK Data Protection is on a personal liability basis - if you break the law, even on orders from above, you're liable. The CS guys are in a bit of a pickle if they used company resources to internet detective their customers. If Sandi ordered the CS team to implement this system, she's up for the fine. CIG can potentially avoid some company wide liability - if they fire Sandi. It'd probably be something like Russian politics; someone who's outraged the general population will get "fired" in disgrace, but then re-hired as under a different title somewhere quieter and do the exact same job. edit: there'd be a new hire after a couple weeks of Sandi's very public firing named Sandy Roberts, and she'll be the Head of Marketing Strategy or something. KiddieGrinder fucked around with this message at 21:54 on Jun 5, 2016 |
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Jun 5, 2016 21:52
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https://youtu.be/up6ToawtFxM
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Jun 5, 2016 21:52
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ManofManyAliases posted:You guys obviously don't understand anything about tag development. Hi, just came by to say this thread always moves too quickly anyhow but every time I've come across a post from you it has come across as part of some magnum opus of stupid that has no relation to anything else in the thread. I guess what I'm saying is you probably should just stop posting.
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Jun 5, 2016 21:55
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WebDO posted:Hi, just came by to say this thread always moves too quickly anyhow but every time I've come across a post from you it has come across as part of some magnum opus of stupid that has no relation to anything else in the thread. I think there comes a moment where we ALL should probably stop posting. That said, I won't. But thanks anyway? There's too much anti-CIG sentiment here and I have to post double to balance things out buddy.
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Jun 5, 2016 22:06
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my advice to management: keep doing what you're doing
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Jun 5, 2016 22:07
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The_Groove posted:my advice to management: keep doing what you're doing Agreed, ramp it up a bit if anything
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Jun 5, 2016 22:10
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ManofManyAliases posted:There's too much anti-CIG sentiment here
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Jun 5, 2016 22:10
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Sunswipe posted:What do you think the reason for that is? Likely no appreciate for an attempt to make the BDSSE. I say this knowing full well that AP will quote this post with a picture or video of a model missing feet, eyes or genitalia (albeit, a model from a game in alpha, pre-alpha, or whatever you guys want to call it).
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Jun 5, 2016 22:12
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I really appreciate the effort that went into making E:D, I don't know what thats got to do with this thread though.
Morningwoodpecker fucked around with this message at 22:16 on Jun 5, 2016 |
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Jun 5, 2016 22:14
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peter gabriel posted:Are you a goon? I'm a gnoo.
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Jun 5, 2016 22:15
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classic classical libertarian
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Jun 5, 2016 22:16
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