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mattfl
Aug 27, 2004

diremonk posted:

I work in the county-run government tv station. It's a semi laid back job compared to being at one of the commercial stations I've worked at in the past. But sometimes it is a bit too laid back.

We started streaming our various meetings on YouTube last year. Everyone is happy, the video looks great compared to our other streaming service which is a heaping pile of crap that only runs in IE. But I start seeing that YouTube is flagging most of our meetings as having copyrighted content. I do some digging and it is the end music we use for the end of meeting credits. Still not sure why we need almost two minutes to run credits after every meeting, but I really don't care.

I ask my coworkers about the music and they say we have a license for it. At the time I was satisfied and didn't think about it for a couple months. Back in August I start to get worried about it again. I ask them where the license paperwork is for that track. Turns out we don't have a license, the guy who set the station up in the first place just grabbed whatever music he felt like and used it with no regard to licenses or rights.

So now I'm very worried about this because pissing off music license holders is a very bad thing. I find out who owns the license and give them a call to see about getting legal. They quote me a price for using the track in a internet stream of $150 per show which is the discounted rate for non-profits and government agencies. For the airing of the show on our station it is $400 per show per airing. So just one days worth of shows is going to cost the county $1100 bucks and about $5-6k each week. ]

I tell them thanks for the info and go tell my coworkers that we need to stop using that music right now. The response is "well how are they gonna know, "we like the music as is," and "we don't have the time to find new music." We already pay a blanket license fee for two other libraries that is renewed on a yearly basis, but they can't take a half hour to find something that we are license for so that a major poo poo storm doesn't come down on us. How big a storm, they have been using this music for at least ten years if not 15 or more with no license. The cost per year is around $400k just to use that one track times 10 year plus possible punative costs for doing this.... It's not good and the county lawyers would have a heart attack if they knew this was going on.

But no one seems to care other than me. I've told my direct boss about this and my department head and I got no response other than "that isn't good." I've brought it up during staff meetings and not a dam thing has been done. I'm half tempted to delete the sound file from the server and force the hand of everyone but I'm going to give them one more chance next week to pull their heads out of their asses before I do it.

Sorry just had to vent about this bullshit.

Start putting your words into emails if you haven't already. When big storm comes no one is going to believe you that you mentioned it was coming.

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Super-NintendoUser
Jan 16, 2004

COWABUNGERDER COMPADRES
Soiled Meat

mattfl posted:

Start putting your words into emails if you haven't already. When big storm comes no one is going to believe you that you mentioned it was coming.

I hate email with the passion of a thousand suns, but this is the A-number-one reason email still exists email everyone. Go into your address book, CTRL-A, and send it.

D34THROW
Jan 29, 2012

RETAIL RETAIL LISTEN TO ME BITCH ABOUT RETAIL
:rant:
I prefer email for communication, be it with vendors or customers. Not only do I not have to speak on the phone with people, which I utterly loving hate, but I have a paper trail.

Sure, I can make quick shorthand notes on a piece of paper when I'm on the phone with someone, but it's not the same as having it in a nice verbose email.

Then there's THE PEOPLE THAT TYPE IN ALL CAPS. I feel like I'm being yelled at. In fact, the screen is yelling at me in my head when I'm reading it. I hate those people.

nimper
Jun 19, 2003

livin' in a hopium den

diremonk posted:

I work in the county-run government tv station. It's a semi laid back job compared to being at one of the commercial stations I've worked at in the past. But sometimes it is a bit too laid back.

We started streaming our various meetings on YouTube last year. Everyone is happy, the video looks great compared to our other streaming service which is a heaping pile of crap that only runs in IE. But I start seeing that YouTube is flagging most of our meetings as having copyrighted content. I do some digging and it is the end music we use for the end of meeting credits. Still not sure why we need almost two minutes to run credits after every meeting, but I really don't care.

I ask my coworkers about the music and they say we have a license for it. At the time I was satisfied and didn't think about it for a couple months. Back in August I start to get worried about it again. I ask them where the license paperwork is for that track. Turns out we don't have a license, the guy who set the station up in the first place just grabbed whatever music he felt like and used it with no regard to licenses or rights.

So now I'm very worried about this because pissing off music license holders is a very bad thing. I find out who owns the license and give them a call to see about getting legal. They quote me a price for using the track in a internet stream of $150 per show which is the discounted rate for non-profits and government agencies. For the airing of the show on our station it is $400 per show per airing. So just one days worth of shows is going to cost the county $1100 bucks and about $5-6k each week. ]

I tell them thanks for the info and go tell my coworkers that we need to stop using that music right now. The response is "well how are they gonna know, "we like the music as is," and "we don't have the time to find new music." We already pay a blanket license fee for two other libraries that is renewed on a yearly basis, but they can't take a half hour to find something that we are license for so that a major poo poo storm doesn't come down on us. How big a storm, they have been using this music for at least ten years if not 15 or more with no license. The cost per year is around $400k just to use that one track times 10 year plus possible punative costs for doing this.... It's not good and the county lawyers would have a heart attack if they knew this was going on.

But no one seems to care other than me. I've told my direct boss about this and my department head and I got no response other than "that isn't good." I've brought it up during staff meetings and not a dam thing has been done. I'm half tempted to delete the sound file from the server and force the hand of everyone but I'm going to give them one more chance next week to pull their heads out of their asses before I do it.

Sorry just had to vent about this bullshit.

If you're looking for royalty-free music to replace the apparently earth-shattering credits music, check out http://incompetech.com/music/

xzzy
Mar 5, 2009

My impression is that using copyrighted music on youtube won't get lawyers descending on you looking for a payout. It will get the video flagged by content id and give the copyright holder some privileges. Mostly what I see is they flag your video for monetization and they get all the proceeds, or they limit where the video can be viewed (restrict to a country, or restrict embedded videos, stuff like that). A link will appear in the video description crediting the song as well, providing an option for the viewer to buy that song.

That said because it's a government entity doing it, it's potentially a source of embarrassment if it ever becomes a "thing" on the internet. Some chucklehead on reddit makes a post "wow look at the government pirating this music, I would go to jail for that!" and suddenly it's loving everywhere and the pitchforks are out. That will bring damage control down on your department and someone's gonna get picked to be the scapegoat.

Unfortunately because the rights holder has been contacted no one can claim ignorance anymore either.. assume they kept a record of the call and now have ammunition.

Basically get that poo poo fixed or at least CYA.

fishmech
Jul 16, 2006

by VideoGames
Salad Prong

diremonk posted:

..
But no one seems to care other than me. I've told my direct boss about this and my department head and I got no response other than "that isn't good." I've brought it up during staff meetings and not a dam thing has been done. I'm half tempted to delete the sound file from the server and force the hand of everyone but I'm going to give them one more chance next week to pull their heads out of their asses before I do it.

Sorry just had to vent about this bullshit.

Honestly deleting the track and saying "woops we need something else" would be the way to go. Or corrupting the file so it doesn't load correctly.

And then if someone manages to put it back in, keep deleting it/corrupting it to render it unusable.

Thomamelas
Mar 11, 2009

Judge Schnoopy posted:

Second. I haven't had to mess with it, which is a really good thing.

Just make sure to buy a dedicated storage device because the archive retention policy is 'use all space on the drive first, then overwrite the old stuff'. Doesn't play nice with a SAN (which is an idiotic choice for a write-intensive application anyway).

There are setting options to limit the size of a recording storage area or archive. Retention time sets the max number of days a storage path will use. And then there is an option to set a maximum storage area.

Raerlynn
Oct 28, 2007

Sorry I'm late, I'm afraid I got lost on the path of life.

fishmech posted:

Honestly deleting the track and saying "woops we need something else" would be the way to go. Or corrupting the file so it doesn't load correctly.

And then if someone manages to put it back in, keep deleting it/corrupting it to render it unusable.

Ah, the Etherkiller upgrade strat. Nice.

diremonk
Jun 17, 2008

xzzy posted:

My impression is that using copyrighted music on youtube won't get lawyers descending on you looking for a payout. It will get the video flagged by content id and give the copyright holder some privileges. Mostly what I see is they flag your video for monetization and they get all the proceeds, or they limit where the video can be viewed (restrict to a country, or restrict embedded videos, stuff like that). A link will appear in the video description crediting the song as well, providing an option for the viewer to buy that song.

That said because it's a government entity doing it, it's potentially a source of embarrassment if it ever becomes a "thing" on the internet. Some chucklehead on reddit makes a post "wow look at the government pirating this music, I would go to jail for that!" and suddenly it's loving everywhere and the pitchforks are out. That will bring damage control down on your department and someone's gonna get picked to be the scapegoat.

Unfortunately because the rights holder has been contacted no one can claim ignorance anymore either.. assume they kept a record of the call and now have ammunition.

Basically get that poo poo fixed or at least CYA.

The music on YouTube isn't that big of a deal. All we get is ads over our content. But I'd rather not have a banner ad for a lawyer over our planning commission meeting. But yeah, I'm going to CYA myself on this one. I have no desire to piss off an entire floor of lawyers along with the entire board who would definitely hear about this. I'm kind of regretting posting my rant now, but I had to vent.

xzzy
Mar 5, 2009

diremonk posted:

I'm kind of regretting posting my rant now, but I had to vent.

If there's one thing the internet is always ready to provide, it's legal advice!

Zamboni Apocalypse
Dec 29, 2009

diremonk posted:

The music on YouTube isn't that big of a deal. All we get is ads over our content. But I'd rather not have a banner ad for a lawyer over our planning commission meeting. But yeah, I'm going to CYA myself on this one. I have no desire to piss off an entire floor of lawyers along with the entire board who would definitely hear about this. I'm kind of regretting posting my rant now, but I had to vent.

Be more entertaining if YouTube did what I recall them doing in the past: copyrighted audio? Welcome to No Audio. :getin:

Proteus Jones
Feb 28, 2013



diremonk posted:

It's not good and the county lawyers would have a heart attack if they knew this was going on.

Looks like you already know the answer.

Volmarias
Dec 31, 2002

EMAIL... THE INTERNET... SEARCH ENGINES...
Just remember that sometimes the squeaky wheel gets a performance improvement plan and then regrettably let go.

Khisanth Magus
Mar 31, 2011

Vae Victus

Zamboni Apocalypse posted:

Be more entertaining if YouTube did what I recall them doing in the past: copyrighted audio? Welcome to No Audio. :getin:

That's more twitch's thing. Even when the steam is ran by the company that owns the music.

Thanks Ants
May 21, 2004

#essereFerrari


moonsour posted:

Do you work for my company? When we get checques mailed to our UK payment address they're forwarded to the US to be applied to the proper UK account.

Yeah I had a boss that thought IT should know how to do all other department's tasks for them if they involved computers in any way. To the extent that he was happy to propose with a straight face that after our retail staff went on a training course to learn about their new stock control system, that we should work out how to use it without having been on said course, and then produce documentation for the retail guys in case they ever forgot their training material. My opinion at the time was that it's up to each department to ensure their staff are trained in the systems that form part of their job, and that's still my opinion.

MF_James
May 8, 2008
I CANNOT HANDLE BEING CALLED OUT ON MY DUMBASS OPINIONS ABOUT ANTI-VIRUS AND SECURITY. I REALLY LIKE TO THINK THAT I KNOW THINGS HERE

INSTEAD I AM GOING TO WHINE ABOUT IT IN OTHER THREADS SO MY OPINION CAN FEEL VALIDATED IN AN ECHO CHAMBER I LIKE

Thanks Ants posted:

Yeah I had a boss that thought IT should know how to do all other department's tasks for them if they involved computers in any way. To the extent that he was happy to propose with a straight face that after our retail staff went on a training course to learn about their new stock control system, that we should work out how to use it without having been on said course, and then produce documentation for the retail guys in case they ever forgot their training material. My opinion at the time was that it's up to each department to ensure their staff are trained in the systems that form part of their job, and that's still my opinion.

This is extremely common, even if not "mandated" by management, every department expects you to inherently know their workflow and how everything works. It's nice that everyone thinks I'm omniscient, other than the fact that it's wildly untrue.

mewse
May 2, 2006

We're super lucky we pay finance specialists to come in and deal with people's stupid problems with ACCPAC or sage 50 or simply or whatever the gently caress. Most places we're expected to be accountants for some reason

pixaal
Jan 8, 2004

All ice cream is now for all beings, no matter how many legs.


Thanks Ants posted:

Yeah I had a boss that thought IT should know how to do all other department's tasks for them if they involved computers in any way. To the extent that he was happy to propose with a straight face that after our retail staff went on a training course to learn about their new stock control system, that we should work out how to use it without having been on said course, and then produce documentation for the retail guys in case they ever forgot their training material. My opinion at the time was that it's up to each department to ensure their staff are trained in the systems that form part of their job, and that's still my opinion.

It's kind of expected here too, which is unfortunate when I don't know how their software works, I usually ask someone else. Now that I have more than 20GB of free space and can keep documentation I'm starting to ask departments to help provide how to information for common tasks and throwing them on the knowledge base. If they get used to going there for what settings a report needs may be just maybe they'll actually read the self help ones like setting default printer and how to punch out in ADP without going to the actual time clock. (Which also isn't ITs job, it's HRs, people just call me about it and get angry when I can't change their password, only HR can do that.)

Try and work with the company culture instead of fighting it. You make it look pretty they just need to type up some words and use snipping tool. You format it and give them a page listing for the department in your KB or wiki. You still need to do work to get the info up but now you just link people to it instead of having to remember.

Bob Morales
Aug 18, 2006


Just wear the fucking mask, Bob

I don't care how many people I probably infected with COVID-19 while refusing to wear a mask, my comfort is far more important than the health and safety of everyone around me!

People reading documentation!? Hah!

CitizenKain
May 27, 2001

That was Gary Cooper, asshole.

Nap Ghost

Bob Morales posted:

People reading documentation!? Hah!

We supposedly have a knowledge base at work somewhere within the bowels of our ticketing system. I've never seen it, but the help desk says it exists.

Super Slash
Feb 20, 2006

You rang ?

mewse posted:

We're super lucky we pay finance specialists to come in and deal with people's stupid problems with ACCPAC or sage 50 or simply or whatever the gently caress. Most places we're expected to be accountants for some reason
loving Sage how does it work? Literally every day the finance team yell at each other to log out of Sage so they can do... something, maybe we're just really cheap on licenses.
I laugh when anyone comes to me for troubleshooting any of their software, all I know is how to nuke the login queue, amend a few SQL values or straight up restart some services, managing money is voodoo magic as far as I'm concerned.

D34THROW posted:

It's a liability thing, from what I've been told by food service managers in the past. On the off chance something goes bad in transit or HAS gone bad (see: 5-lb meat chubs that are so old the packaging is puffy and green) and gets somebody sick, the store could theoretically be liable.

At least that's my understanding. It routinely bothered me pitching 40-50 pounds of hot bar food every night and 40-50 pounds of salads every 3 nights, and a shopping cart full of bad chubs every 5 nights.
I remember hearing something about this but don't know the source; it basically boils down to shop gives away (good) wasted food to homeless, homeless keep coming back and expect food, someone got food poisoning from this and successfully sued the shop, shop now destroys all waste.

Woogles
Mar 23, 2007

hello
The omnishambles continues.

Work are looking to backfill my post by creating two posts:

- a senior sysadmin in $hq_country
- a junior engineer here

Not so bad in itself except they expect this junior engineer to cover three offices in this country AND possibly travel to Belgium and the Netherlands to cover offices there (we acquired companies there and they have no IT staff (double wtf????))

They're offering £20k.

This will be glorious to watch!

Inspector_666
Oct 7, 2003

benny with the good hair

mewse posted:

We're super lucky we pay finance specialists to come in and deal with people's stupid problems with ACCPAC or sage 50 or simply or whatever the gently caress. Most places we're expected to be accountants for some reason

At the MSP I used to work at we got a call from somebody about how their accounting spreadsheet (Excel, natch) wasn't working. I take the call and it turns out the spreadsheet doesn't really exist and the lady wants me to create it and also confirm that all of the numbers are correct.

Nahhhhhh...

duffmensch
Feb 20, 2004

Duffman is thrusting in the direction of the problem!
Things pissing me off: the new time tracking system being implemented today.

The training video had little resemblance to the actual system as its been implemented and there's no vacation tracking yet (to be implemented on 1/3 but timesheets have to be submitted today).

PBS
Sep 21, 2015

Woogles posted:

The omnishambles continues.

Work are looking to backfill my post by creating two posts:

- a senior sysadmin in $hq_country
- a junior engineer here

Not so bad in itself except they expect this junior engineer to cover three offices in this country AND possibly travel to Belgium and the Netherlands to cover offices there (we acquired companies there and they have no IT staff (double wtf????))

They're offering £20k.

This will be glorious to watch!

Jesus that's low. I was making $46k doing desktop support in a call center.

anthonypants
May 6, 2007

by Nyc_Tattoo
Dinosaur Gum

Woogles posted:

The omnishambles continues.

Work are looking to backfill my post by creating two posts:

- a senior sysadmin in $hq_country
- a junior engineer here

Not so bad in itself except they expect this junior engineer to cover three offices in this country AND possibly travel to Belgium and the Netherlands to cover offices there (we acquired companies there and they have no IT staff (double wtf????))

They're offering £20k.

This will be glorious to watch!
That's a great signing bonus, but how much does it pay?

ChubbyThePhat
Dec 22, 2006

Who nico nico needs anyone else

anthonypants posted:

That's a great signing bonus, but how much does it pay?

:golfclap:

mllaneza
Apr 28, 2007

Veteran, Bermuda Triangle Expeditionary Force, 1993-1952




Volmarias posted:

Just remember that sometimes the squeaky wheel gets a performance improvement plan and then regrettably let go.

The nail that sticks out gets pounded in.

skooma512
Feb 8, 2012

You couldn't grok my race car, but you dug the roadside blur.

PBS posted:

Jesus that's low. I was making $46k doing desktop support in a call center.

Same, making 45k before overtime for desktop at a hospital. And I thought a weekly 100 mile drive was bad :v:

Bob Morales
Aug 18, 2006


Just wear the fucking mask, Bob

I don't care how many people I probably infected with COVID-19 while refusing to wear a mask, my comfort is far more important than the health and safety of everyone around me!

Our accounting manager/CFO is such a dick.

We had all new furniture installed in the accounting department. Two of the workstations didn't come with monitor arms for some reason, so like a week later the furniture guys came back and brought 2 more sets of arms. One set didn't quite work right, so they took them back. This was like...December 22nd.

So Friday he's emailing the interior designer we were working with asking why the arms aren't here yet, she explained to him the person who does the ordering isn't back until today (Jan 3rd), he's also CC'd the helpdesk so we have to hear all this nonsense as well.

ITS THE HOLIDAYS CHANCES ARE YOU AREN'T GOING TO GET NEW ARMS THE DAY AFTER CHRISTMAS

Volmarias
Dec 31, 2002

EMAIL... THE INTERNET... SEARCH ENGINES...

Bob Morales posted:

Our accounting manager/CFO is such a dick.

We had all new furniture installed in the accounting department. Two of the workstations didn't come with monitor arms for some reason, so like a week later the furniture guys came back and brought 2 more sets of arms. One set didn't quite work right, so they took them back. This was like...December 22nd.

So Friday he's emailing the interior designer we were working with asking why the arms aren't here yet, she explained to him the person who does the ordering isn't back until today (Jan 3rd), he's also CC'd the helpdesk so we have to hear all this nonsense as well.

ITS THE HOLIDAYS CHANCES ARE YOU AREN'T GOING TO GET NEW ARMS THE DAY AFTER CHRISTMAS

You know what needs to happen.

One of you needs to take the bullet and reply, moving help desk to bcc.

Bob Morales
Aug 18, 2006


Just wear the fucking mask, Bob

I don't care how many people I probably infected with COVID-19 while refusing to wear a mask, my comfort is far more important than the health and safety of everyone around me!



Well, there go the vending machines

Proteus Jones
Feb 28, 2013



Bob Morales posted:



Well, there go the vending machines

The owner of your company is insane. Did he take the coffee machine yet?

xzzy
Mar 5, 2009

Eyeballing the options visible in the image taking it away might actually be a good thing.

Monster? Minute Maid? Fanta? What the hell is wrong with you people. :colbert:

Proteus Jones
Feb 28, 2013



xzzy posted:

Eyeballing the options visible in the image taking it away might actually be a good thing.

Monster? Minute Maid? Fanta? What the hell is wrong with you people. :colbert:

WTH is wrong with Minute Maid? It's just orange juice (and only orange juice).

Polio Vax Scene
Apr 5, 2009



I get that it's Human Resources' job to manage the Humans in the company but this is ridiculous!

pixaal
Jan 8, 2004

All ice cream is now for all beings, no matter how many legs.


Windows print servers don't accept cnames by default you have to add 2 registry keys if you want to use a cname to point to printers. I have a feel there's a reason for this but can't come up with a good one other than you really shouldn't use a cname to fail over the print service. I just want to make migration smooth and rename the actual server since the name was a random string of characters. Previous admin was a bit into security through obscurity and if they can't guess your server names they are secure!

I'd remove all printers with a GPO and another to add them to the new print server, but people have random default printers some people have a default printer that is at another site that was manually mapped for them. Getting all the exceptions lined up would take way longer and I want this hardware gone. All printers are now deployed by GPO only to prevent exactly this. The problem should go away once all the printers are replaced, but the now is the problem.

tl;dr gently caress printers, gently caress print servers.

I just want to know if I'm going to be making a mess if I go ahead with this plan.

Bob Morales
Aug 18, 2006


Just wear the fucking mask, Bob

I don't care how many people I probably infected with COVID-19 while refusing to wear a mask, my comfort is far more important than the health and safety of everyone around me!

xzzy posted:

Eyeballing the options visible in the image taking it away might actually be a good thing.

Monster? Minute Maid? Fanta? What the hell is wrong with you people. :colbert:

The first 4 rows are all coke/mt dew

Super-NintendoUser
Jan 16, 2004

COWABUNGERDER COMPADRES
Soiled Meat

Bob Morales posted:

The first 4 rows are all coke/mt dew

I was working from our Milan office for a month last year, and the entire time I didn't drink any Coke. Even though the vending machines offer it, I didn't want to be the "fat american that only drinks soda". So for weeks I just had coffee and water, which is fine because I really don't drink much soda anyways.

Finally near the last day I decided to get a Coke out of the vending machine. I ate it with my lunch and a bunch of the italians came by to say "goodbye" and they all made snide comments about how "OH SURE THE AMERICAN DRINKING COKE". I swear word got out and the entire company filed by like I was a panda in a zoo to see the american in his native habitat drinking Coke.

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PBS
Sep 21, 2015

Jerk McJerkface posted:

I was working from our Milan office for a month last year, and the entire time I didn't drink any Coke. Even though the vending machines offer it, I didn't want to be the "fat american that only drinks soda". So for weeks I just had coffee and water, which is fine because I really don't drink much soda anyways.

Finally near the last day I decided to get a Coke out of the vending machine. I ate it with my lunch and a bunch of the italians came by to say "goodbye" and they all made snide comments about how "OH SURE THE AMERICAN DRINKING COKE". I swear word got out and the entire company filed by like I was a panda in a zoo to see the american in his native habitat drinking Coke.

That's hilarious, sounds like something I'd do.

Admittedly I do drink a good bit of soda.

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