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No changes up north. Unsurprising, but I hope eventually we'll see some better value.
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Jan 17, 2017 23:44
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Carrytels website look put "do you really want a Dell" in my head.
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Jan 18, 2017 00:32
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20/10 400g grandfathered in at $10 less, which is nice, but I can get 100/20 unlimited for $15 more than what i was paying before. Thanks Teksavvy, and all the other TPIA providers, for working hard so that we literally aren't a 3rd world country when it comes to Internet access. Now only if the same could be said for Telephony...
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Jan 18, 2017 07:36
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Welp, we all knew it was coming! Bell Canada raising prices on home internet, TV in February quote:Increases primarily affect customers in Ontario and Quebec
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Jan 19, 2017 00:31
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Bell invests significantly now because they milked POTS DSL for way too long and are now well behind cable internet almost everywhere for speed.
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Jan 19, 2017 07:48
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8ender posted:Bell invests significantly now because they milked POTS DSL for way too long and are now well behind cable internet almost everywhere for speed. But xDSL based IPTV is making the Cable companies look like chumps, so they will retaliate by raising their rates
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Jan 19, 2017 08:11
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Was downloading a file last night, realized it finished stupidly quickly. "Huh, what's going o..."   They said it would activate around Jan 30, so I'm happy about this.
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Jan 26, 2017 16:20
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I was told the same by the website but the dude handling my modem swap said we could just do it right away. Quadrupling my bandwidth for 5$ was an amazing thing as a Canadian.
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Jan 26, 2017 16:33
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Yeah, I've been lazy about switching away from Distributel and my 10/1.5Mbps when both Ebox and TekSavvy offer a 15/10Mbps plan for slightly more... But now I can get that plan for less. I certainly won't mind the extra upload when I'm telecommuting.
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Jan 26, 2017 18:57
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Migishu posted:Was downloading a file last night, realized it finished stupidly quickly. Wait, cable 120? Where are you? For me they only list 100/10 and 250/20, nothing in between.
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Jan 26, 2017 19:24
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ToxicFrog posted:Wait, cable 120? Where are you? For me they only list 100/10 and 250/20, nothing in between. If i had to guess, i'd say montreal.
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Jan 26, 2017 19:39
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 Looking at it, unlimited 100/10 would actually cost less than what I pay for 25/10 ADSL right now, once you take into account that I'd no longer be paying for the phone line as well. And 250/20 comes out about the same. I'd have to drill some holes in the wall to run the coax to the right place, but that's pretty tempting.
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Jan 26, 2017 19:48
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Drill, baby, drill!
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Jan 26, 2017 21:18
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gently caress man I would love to double my upstream.
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Jan 26, 2017 22:00
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I was hoping for more of a seamless transition and better support from TekSavvy, but I guess they're too big now for all that. Anyway, like 2 weeks ago, I put in a change request to upgrade to the 100/10 plan, fully expecting to needing to buy a new modem. 3 days pass and they immediately closed the request, stating that I had an unsupported modem and to call in. Well, no poo poo. Their phone queues are awful, so I just did a private post on DSLReports on their support forum. It turns out the best way to do this plan upgrade is to: 1. Order the modem online through this really crappy web form 2. PICK UP the loving modem from a Canada Post outlet because TekSavvy only ships with the "Card on Pickup" option for some reason, so the mailman won't even attempt a delivery. 3. Once you receive the modem, put in a request to change the modem you have on file to the new MAC address of your new modem. This takes 3-5 business days apparently. 4. Once the modem has been registered, plug it in so you can use the internet on your existing plan 5. Finally request for the plan upgrade, this also takes 3-5 business days. I'm only at step 2 right now. Sigh.
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Jan 26, 2017 23:04
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Constellation I posted:I was hoping for more of a seamless transition and better support from TekSavvy, but I guess they're too big now for all that. Some of this is imposed on them because Rogers won't process more than one change type per 'ticket', and doesn't give any feedback on change completion. Trying to submit a modem MAC change and speed change on the same ticket is automatically closed. The pickup thing is dumb, though, they never even tried signature required or anything, so I doubt they had some rash of thefts to deal with.
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Jan 27, 2017 01:31
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Steps 3 to 5 are entirely out of their hands and really, goes by quite smoothly without any input on your end besides physically swapping a modem. When I did it last week their service could not have been any more sweet. I used their callback waiting line, an account specialist called me back and hooked me up with free shipping, a chunk of change cut off the cost of the modem, walked me through what all the steps were going to be, helped me clear up line issues that he noticed I was having while we were chatting on the phone, he had a colleague keep an eye on his voice mail messages so that I'd be taken care of as soon as the modem swap initiated over the weekend, I mean I could go on. I'm glad I don't live in the alternate universe where all of this thread's TSI Customers live.
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Jan 27, 2017 01:57
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Steps 3 to 5 are fine by me since most of that is on them dealing with Rogers. As for their service, I was on hold for about 30 minutes and I just gave up. I just put it on speaker and browsed SA, so not too big of a deal there. I did decide to use their callback service and did not get a call back, so I went over to DSLReports instead. I wish I got the service you got because waived shipping and a modem discount would've been super awesome. Do you know how long the modem swap took? I haven't put in the request yet online just in case, since I'll need to work from home tomorrow and Saturday and didn't want to risk an outage. I'm fine for any other day after though. I'll probably put in the request on Saturday, then wait until my internet doesn't work anymore in the coming days and see it as a sign to swap the modem.
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Jan 27, 2017 04:03
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When I went through this with Start.ca and a new CDA3 they shipped it direct to my house and then through some sort of tracking magic called me when I'd received the modem and told me they were activating it and to hold tight for another call, then when it was activated they called me again and told me to plug it in and then verified I had internet. They also called me back a few days later to make sure I was happy.
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Jan 27, 2017 07:02
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8ender posted:When I went through this with Start.ca and a new CDA3 they shipped it direct to my house and then through some sort of tracking magic called me when I'd received the modem and told me they were activating it and to hold tight for another call, then when it was activated they called me again and told me to plug it in and then verified I had internet. They also called me back a few days later to make sure I was happy. I had the same experience with Start.ca as I just went now through this with the newer Hitron modem. The shipping company they used has some quite bad reviews on google, but they were very prompt with my delivery, I have no complains at all. I just wish they'll get 250Mbps package soon...
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Jan 27, 2017 07:47
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Constellation I posted:Steps 3 to 5 are fine by me since most of that is on them dealing with Rogers. As for their service, I was on hold for about 30 minutes and I just gave up. I just put it on speaker and browsed SA, so not too big of a deal there. I did decide to use their callback service and did not get a call back, so I went over to DSLReports instead. I wish I got the service you got because waived shipping and a modem discount would've been super awesome. The modem shipped overnight and I called as soon as I got it home, it took about 24 hours for my service to cut out, I swapped the modem and it was about 30 hours after that for the service to upgrade. Not as fast as these Start.ca dudes to be sure but w/e, I'm not going to judge an ISP on installation. I guess all I can suggest to be helpful is try calling and asking to be assigned an account manager/specialist? I don't know why I was automatically bypassed over regular CSRs (long term customer is my best guess, this account is almost 10 years old) but it's worth a shot to ask. If you get one, anytime you call in you're automatically forwarded to that person's desk. No lines or CSRs ever.
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Jan 27, 2017 15:57
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Hmm, looks like yours was specifically handled as one request by TekSavvy. (Not to Rogers, but internally) I was essentially told to do everything in steps and to put in separate requests for each step online. Rogers is still the bottleneck so we'll see how it goes.
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Jan 27, 2017 16:36
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Canadian Internet Access: Rogers is Still the Bottleneck
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Jan 27, 2017 17:12
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Canadian Internet Access: We finally have second world Internet
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Jan 27, 2017 17:51
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Migishu posted:Canadian Internet Access: We finally have second world Internet Whoa let's not go crazy here
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Jan 27, 2017 17:53
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Zigmidge posted:Whoa let's not go crazy here Canadian Internet Access: Finally, better than what you get on a cruise ship
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Jan 27, 2017 18:42
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Migishu posted:Canadian Internet Access: We finally have second world Internet*  *not available outside major metropolitan markets
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Jan 27, 2017 18:47
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* not available outside condos made in the last three years.
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Jan 27, 2017 19:58
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Nah, it's Rogers gigabit. Just plain old coax
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Jan 27, 2017 20:07
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infernal machines posted:
Mister Macys posted:* not available outside condos made in the last three years. My building (near Yonge and Finch) was built in the mid-60's and Bell is currently wiring it up for fibre to the suite, all at their own expense. The pulls into the phone room are done, and we are working towards doing the runs up to each unit. Hopefully, in less than 6 months or so it'll all be lit up and ready to go. Bell has a big, big push on right now to get fibre deployed, because there is no other way for them to match what Rogers can offer. If you are in a condo anywhere in Toronto, tell your condo board they should be talking to Bell to see what is possible. EoRaptor fucked around with this message at 20:31 on Jan 27, 2017 |
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Jan 27, 2017 20:11
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And then use one of their resellers because gently caress bell
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Jan 27, 2017 20:40
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EoRaptor posted:My building (near Yonge and Finch) was built in the mid-60's and Bell is currently wiring it up for fibre to the suite, all at their own expense. The pulls into the phone room are done, and we are working towards doing the runs up to each unit. Hopefully, in less than 6 months or so it'll all be lit up and ready to go. Bell has a big, big push on right now to get fibre deployed, because there is no other way for them to match what Rogers can offer. If you are in a condo anywhere in Toronto, tell your condo board they should be talking to Bell to see what is possible. Heh, Telus has been in my building in Edmonton like 4 times selling their fiber connection or something. Maybe it was 100Mb instead, don't remember, except the building doesn't support it. Found that out when a service guy who knew what he was doing came out and looked at the wiring, as opposed to the first tech who came, left for the building's telecoms room, then "went to the nearby hub" and then I never heard from him again.
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Jan 27, 2017 21:05
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I'm not sure I get the situation in our building (or maybe I don't get how the cable Internet industry works as well as I thought). I have TekSavvy, who resells from Rogers, yes? But we have Bell coming into our building to do some kind of work or upgrade. So Bell is maintaining the lines or upgrading the lines but Rogers can sell its service through those lines and TekSavvy can resell through Rogers?
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Jan 28, 2017 03:52
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?? Are you on actual fibre or is it still docsis and vdsl?
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Jan 28, 2017 03:53
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Lobok posted:I'm not sure I get the situation in our building (or maybe I don't get how the cable Internet industry works as well as I thought). I have TekSavvy, who resells from Rogers, yes? But we have Bell coming into our building to do some kind of work or upgrade. So Bell is maintaining the lines or upgrading the lines but Rogers can sell its service through those lines and TekSavvy can resell through Rogers? Both Rogers (for cable) and Bell (for phone/DSL and maaaaaaybe fiber) probably have lines running into your building and resellers can pick whichever one they want to work with.
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Jan 28, 2017 04:00
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Docsis.Dallan Invictus posted:Both Rogers (for cable) and Bell (for phone/DSL and maaaaaaybe fiber) probably have lines running into your building and resellers can pick whichever one they want to work with. That all makes sense but the notice we got from the property management mentioned only cable and cable outlets. Admittedly our building notices are always written by someone who doesn't have the best command of English but I would think here they're just using whatever terms and phrases were supplied by Bell.
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Jan 28, 2017 04:23
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Lobok posted:Docsis. Bell doesn't do co-ax cabling at all, so I'd guess somebody is confused. It might be that Bell is putting in fibre, and the easiest way into the suite is via the conduits that are currently used to run co-ax cable for tv/rogers. That wouldn't change the cable outlets or anything, just add a new one next to it.
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Jan 28, 2017 17:41
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I'm tempted to get the thread title changed but I think it's still valid. At the time I posted it I was paying $21 / month (after referral discounts) to Teksavvy for the fastest tier DSL Bell offered. 
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Jan 30, 2017 07:00
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Did anyone jump on the Fido 60/10 unlimited for 60$? Made the switch from teksavvy since our package didn't change much and I didn't want to pay for a new modem. Consistently getting 80-90 down so far. Hopefully it stays that way with no price shenanigans. There's no contract which works both ways I suppose, I can cancel whenever but they could also mess with the price.
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Jan 30, 2017 17:16
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Sheeple posted:Did anyone jump on the Fido 60/10 unlimited for 60$? Made the switch from teksavvy since our package didn't change much and I didn't want to pay for a new modem. My issue with the Fido deal/price is that it clearly shows Rogers was sandbagging the CRTC on basic costs, to try to lock out competitive pricing and pad their own margins. It took years of loving around and millions of dollars to just get through all the lies, and there is no consequence for them. They simply cut their prices and use the Fido brand as a 'fake' discount provider. I'm choosing to stick with Teksavvy, even though it's a bit more expensive, simply because I can't fund such a company (TPIA costs not withstanding). Of course, I'm also about to make myself a massive hypocrite, because Bell is currently wiring my building for fibre to the suite, and the moment that goes live I'm jumping over. :/ Hopefully, TPIA fibre access doesn't drag on for years.
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Jan 30, 2017 20:19
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