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quote:- It's silly and stupid for users to change any default settings, even down to the wallpaper, because they'll just have to be changed again after the inevitable reimage. "Learn to love the defaults." I'm okay with this one. Last two places I worked had us lock down the wallpaper, etc it was nice. Every default changed is one more thing that can go wrong. Not to mention having to work on someones computer with a pink desktop theme, unreadable fonts, and those Windows 98 rainforest sounds/mouse cursors X works, but it works with the default image. Our timeclock software is a pile of poo poo and if you turn your font size in windows to 200% the tables don't show right so you can't see the whole time of a punch in/out "why is my program broken" Because it was written in 1995 and you cranked your fonts way up
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Aug 22, 2017 14:09
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sfwarlock posted:No, think less commercial product and more little utility of questionable value. Is he doing things command-line with ImageX? That'd explain why "it doesn't work anymore with Windows 10."
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Aug 22, 2017 14:17
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sfwarlock posted:- On that note, it is bad and dangerous to use "the Googles" to look up errors, because people who do that just click on the first link and blindly do whatever it says. "You need to think for yourself, son. If the Googles said to throw the computer into the lake, would you do that?"
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Aug 22, 2017 14:20
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sfwarlock posted:
dd?
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Aug 22, 2017 14:20
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Neito posted:dd? dd is a useful utility and you know it. It's xcopy, isn't it.
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Aug 22, 2017 14:26
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sfwarlock posted:No, think less commercial product and more little utility of questionable value. 
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Aug 22, 2017 14:28
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Volmarias posted:dd is a useful utility and you know it. My guess would be sysprep, but that's actually super useful and just about mandatory for imaging last time I did it. Some kind of boot CD like the ubcd4win creator that last worked when Windows XP was still a thing, all to do something like partmon to blank the drive for imaging.
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Aug 22, 2017 14:32
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I going with PartedMagic or FOG
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Aug 22, 2017 14:33
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If Googles told me to throw a computer in the lake then bygod that computer is going for a swim.
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Aug 22, 2017 14:38
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I'm putting my money on nLite. Something like that anyway.
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Aug 22, 2017 14:48
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We use Fog and DeployStudio, both of which are perfectly fine. Fog's a bit feature light, though. God I can't wait until we get SCCM up and running.
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Aug 22, 2017 14:56
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Cat Army 
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Bigass Moth posted:If Googles told me to throw a computer in the lake then bygod that computer is going for a swim. This one got me inappropriately furious. "I never learned how to use the world's largest knowledge base, so the whole thing is garbage and anybody who uses it is an idiot. There can't possibly be an effective way to use Googles because I can't figure it out." *Is then wrong about 90% of the poo poo he does that he could have Googled for the correct answer
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Aug 22, 2017 15:08
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Having to politely explain to this user on his second day that his request is is very low priority compared to building-wide issues and other people that are, frankly, more important, and that his incessant nagging is not doing him any favors in getting his request granted quickly.
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Aug 22, 2017 15:32
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Someone wanted some changes made to the layout of a printed check. Refused to put a helpdesk ticket in with the changes he wants drawn up. "Why doesn't any other department require a ticket to do something I ask?" 
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Aug 22, 2017 15:37
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Bob Morales posted:Someone wanted some changes made to the layout of a printed check. Refused to put a helpdesk ticket in with the changes he wants drawn up. It's my strong opinion that ticketing systems should be used for any type of job where there are requests and outcomes. Hell, I'd set up JIRA in my house for chores if I had kids.
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Aug 22, 2017 16:01
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Remember when Tony entered a ticket into my system for bringing chairs to a conference room? 
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Aug 22, 2017 16:49
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Helpdesk guy got personally offended "Do I need to fill out a form with HR if I want to get a raise?" "Do i need to fill out a form with my manager if I want vacation?" "Do I have to fill out a form with accoutning if I want a check cut?" 
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Aug 22, 2017 16:56
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Bob Morales posted:Helpdesk guy got personally offended hahaha fuuuuuck that's the guy you want to fire, right? I'd say loosen that leash a bit, let the problem work itself out when he sasses the wrong person.
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Aug 22, 2017 16:58
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Bob Morales posted:Helpdesk guy got personally offended I have to answer yes to all 3 of those: 1) I have to fill out my review form if I want a raise 2) We use a WFM program that I have to fill out a request to get time off approved 3) I have to fill out an expense report if I want to be reimbursed for anything
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Aug 22, 2017 17:08
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Bob Morales posted:"Do I have to fill out a form with accoutning if I want a check cut?" 
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Aug 22, 2017 17:13
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Basic work flow for us at the help desk for issues beyond our personal scope: 1. create ticket 2. assign ticket to in-scope group 3. receive notification the ticket has been resolved. 4. close ticket (this step sends an automated email to the client of the ticket) Well, we'd closed a ticket and the client wasn't happy with the resolution, and emailed us telling us "This ticket should not be closed until a verified resolution has been provided. Please reopen my ticket and request a satisfactory or verified resolution for this issue." I emailed her back saying it was completely retarded to expect us to verify every ticket has been resolved since so much of the stuff involves fiddly poo poo that we haven't been trained on. I phrased it more politely than that. If I get any pushback on it though, I'm going to threaten to apply that standard to the tickets her department resolves (they get the second-most number of tickets of any department).
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Aug 22, 2017 17:19
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Neito posted:It's my strong opinion that ticketing systems should be used for any type of job where there are requests and outcomes. Hell, I'd set up JIRA in my house for chores if I had kids.  you're a genius
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Aug 22, 2017 17:36
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sfwarlock posted:- On that note, it is bad and dangerous to use "the Googles" to look up errors, because people who do that just click on the first link and blindly do whatever it says. "You need to think for yourself, son. If the Googles said to throw the computer into the lake, would you do that?" Yes
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Aug 22, 2017 17:49
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Of course I would throw my computer in the lake if Google told me too. Because if it did, that means it's achieved sentience and I need to immediately appease the AI overlord.
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Aug 22, 2017 17:55
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tactlessbastard posted:
How often do you close 'clean your room' as unresolved before ticket metrics get brought up with your kids?
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Aug 22, 2017 18:01
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Judge Schnoopy posted:hahaha fuuuuuck No that's the other new guy. He's pointing out that you do fill out a form in requests to other departments, not just IT
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Aug 22, 2017 18:16
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Bob Morales posted:No that's the other new guy. He's pointing out that you do fill out a form in requests to other departments, not just IT Oh I get what he's saying. But I couldn't imagine taking that kind of sass to other employees, even if they're lower on my org chart.
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Aug 22, 2017 18:41
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Judge Schnoopy posted:Oh I get what he's saying. But I couldn't imagine taking that kind of sass to other employees, even if they're lower on my org chart. In other news, I find the Windows sniping tool so goddamn amazing everytime I use it.
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Aug 22, 2017 19:14
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Johnny Aztec posted:In other news, I find the Windows sniping tool so goddamn amazing everytime I use it. So did Oswald.
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Aug 22, 2017 19:23
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Johnny Aztec posted:In other news, I find the Windows sniping tool so goddamn amazing everytime I use it.
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Aug 22, 2017 19:55
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Elizabethan Error posted:you're not on a new page though Screw the Snipping Tool, Greenshot is where it's at. Tie that poo poo to Print Screen and it's got extra keyboard shortcuts for region, window, fullscreen, IE window....
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Aug 22, 2017 21:26
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Holy gently caress... Please don't tell me palo alto virtual routers with an external interface and an internal interface don't need some kind of static route for them to access the internet. If this is true then I have been chasing my tail for hours.   poo poo doesn't make sense. Palo Alto wtf. Sickening fucked around with this message at 21:43 on Aug 22, 2017 |
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Aug 22, 2017 21:32
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Antioch posted:Screw the Snipping Tool, Greenshot is where it's at. Tie that poo poo to Print Screen and it's got extra keyboard shortcuts for region, window, fullscreen, IE window....
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Aug 22, 2017 23:25
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The new things I learned today from Marvin Graystache: - Putting the BIOS installer on a thumbdrive is a great way to spread viruses. He would prefer to burn it to a CD-RW and use an external USB cd drive he carries around* except that then it isn't "always the latest and greatest, direct from" the manufacturer. For the same reason, the installer shall not go on the network drive. (*: He really does this. So he doesn't spread viruses. And he bitches about how "Microsoft took away" CD drives "so you have to use flash drives.") - Copying a file is different from moving it in terms of how the file arrives. If you want to make sure it arrives correctly at the destination, you must never move - copy first then manually delete if desired. Otherwise it might arrive corrupted. - A user stated that she did not get a mail she was supposed to get. He told her that "setting up any rules in Outlook can cause you to lose mail" and deleted all of her 20+ rules. While continuing to repeat himself in a louder voice, cutting her off every time she said something. (The actual issue, as discovered by me hunting down someone who did get the mail: she was left off the list of recipients.) - (Really an extension of something I learned yesterday.) If you're plugged in to a LAN cable, you have a "constant, steady" connection. If you're on the wifi, every time your computer wants to do a thing, it "makes a call to the server", which naturally takes longer. - SSDs do not count as hard drives. They are SSDs, which are completely different. - In terms of image quality, VGA = DVI = Displayport = HDMI. It doesn't matter what you pick, as long as the computer(/docking station) and monitor both have the right port. - In terms of terminology, "VGA" is a generic term for any sort of display cable. - If you push hard enough, a flathead bit can do the job of a Torx. - This one I don't even know that I understand well enough to relay it. We started talking about Linux, and I think this is what he claimed: -- Linux is "like DOS", that is, it's just a command line, you have to buy and install Windows over it if you want a GUI, sort of like how Windows 98 and earlier could run in "pure" DOS mode. (Which is almost sort of kind of one way to describe it but "buy"? And buy Windows? ) -- If "the Linux company" wants to succeed, Linux must be made to look and function just like Windows, including making all the Windows software work on it. Another hint about that small utility: it's something else Microsoft "took away" (he was smart, you see, and put it on his CD, except then Microsoft made it so it doesn't work anymore, which is the explanation for anything going wrong with an image ever. because he can't run his beloved utility to "fix up" the image so there won't be problems.) EDIT: As you can probably tell, he talks about Microsoft the way some people talk about "the gubbermint!". sfwarlock fucked around with this message at 02:45 on Aug 23, 2017 |
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Aug 23, 2017 02:41
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I mean I know it sucks for you personally, but I for one am glad you have this job. So you can keep posting content like this.
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Aug 23, 2017 02:46
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sfwarlock posted:The new things I learned today from Marvin Graystache: These stories are gold. Please never stop posting them.
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Aug 23, 2017 02:52
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Except for all the trigger warnings in every post.quote:- If you push hard enough, a flathead bit can do the job of a Torx.
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Aug 23, 2017 02:53
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Seriously what the gently caress is with him and the BIOS.
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Aug 23, 2017 02:54
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sfwarlock posted:Another hint about that small utility: it's something else Microsoft "took away" (he was smart, you see, and put it on his CD, except then Microsoft made it so it doesn't work anymore, which is the explanation for anything going wrong with an image ever. because he can't run his beloved utility to "fix up" the image so there won't be problems.) BDD? I'm kinda lost now.
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Aug 23, 2017 03:03
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sfwarlock posted:Another hint about that small utility: it's something else Microsoft "took away" (he was smart, you see, and put it on his CD, except then Microsoft made it so it doesn't work anymore, which is the explanation for anything going wrong with an image ever. because he can't run his beloved utility to "fix up" the image so there won't be problems.) please tell me this is either USMT or it's GUI brother Easy Transfer
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Aug 23, 2017 03:12
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