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Judge Schnoopy
Nov 2, 2005

dont even TRY it, pal

Chunjee posted:

"would it be possible to find out which of these test accounts are disabled?"

* pastes 600 username/password combinations in Slack *

"Well now none of them thanks"

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Collateral Damage
Jun 13, 2009

Judge Schnoopy posted:

"Well now none of them thanks"
"Well I just disabled all of them and I'll be forwarding any complaints to you."

The Macaroni
Dec 20, 2002
...it does nothing.

The Fool posted:

I don't understand what kind of report takes 1-4 hours on a weekly basis that hasn't been totally automated.
One with a couple dozen cross-tab pivot tables drawing from multiple automated sources, because the boss liked it that way. Which is another fun conversation.

Boss: Please give me XYZ data.
Me: Sure, I'll set up a subscription and you'll get the report in your email each week. As many reports as you want.
Boss: No, I need it to all be in one spreadsheet and look exactly like this and have lots of obtuse charts going back several years. I won't actually read these charts on a regular basis or have an ongoing need for legacy data, but I'm still going to check each week to confirm that you're producing it. Just in case, right?
Me: That's...time consuming. What solution did the previous person who generated these reports use?
Boss: She just set aside an entire half workday each month to do it.
Me: :suicide:

My last two weeks on the job, she asked me to add yet another worksheet to the report, and I finally said "This does not represent good stewardship of our budget and staff time. I will make the raw data available for your analysis."

Edit: It was usually 1 hour weekly, and I did eventually get enough macros going that I could produce that report in well under an hour. But once a month the dreaded help desk/instructor time/class analysis report was the real beast.

The Macaroni fucked around with this message at 15:54 on Oct 16, 2017

IllusionistTrixie
Feb 6, 2003

The Macaroni posted:

One with a couple dozen cross-tab pivot tables drawing from multiple automated sources, because the boss liked it that way. Which is another fun conversation.

Boss: Please give me XYZ data.
Me: Sure, I'll set up a subscription and you'll get the report in your email each week. As many reports as you want.
Boss: No, I need it to all be in one spreadsheet and look exactly like this and have lots of obtuse charts going back several years. I won't actually read these charts on a regular basis or have an ongoing need for legacy data, but I'm still going to check each week to confirm that you're producing it. Just in case, right?
Me: That's...time consuming. What solution did the previous person who generated these reports use?
Boss: She just set aside an entire half workday each month to do it.
Me: :suicide:

My last two weeks on the job, she asked me to add yet another worksheet to the report, and I finally said "This does not represent good stewardship of our budget and staff time. I will make the raw data available for your analysis."

Edit: It was usually 1 hour weekly, and I did eventually get enough macros going that I could produce that report in well under an hour. But once a month the dreaded help desk/instructor time/class analysis report was the real beast.

I once produced a report that would live update all the data required on launching into a pivot table nicely summarised. You know, the way it should be, and then the report sheet would be made available in a central location so anyone could get data as and when the needed it.

The CIO instead asked that it be emailed weekly, with the data saved at that point as a snapshot and all the locations drill downs already clicked on the pivot. There were 17 of them. So I made a macro that would literally just do the equivalent of double clicking the cell, name the launched tab and then sort them. I'm still kind of mad that I got asked to spend time clicking a cell for someone else so they wouldn't have to.

So every week an email with 20-30 recipients with an 8 MB attachment was sent out, and then they'd all bitch about running out of inbox space.

gently caress that place.

A Pinball Wizard
Mar 23, 2005

I know every trick, no freak's gonna beat my hands

College Slice
One of our clients was unable to open .xlsx files from our program - they kept getting a "no file association" error even though .xls and .xlsx we're definitely assisted with Excel. So after some quality time with procmon, I found out that when the program goes to open .xlsx files, it's instead looking up what program is associated with .xl~ files. So I did the obvious quick and dirty solution and created an association between .xl~ and Excel. :getin:

I have no idea why our program is doing this and Google is completely useless because googling ".xl~" makes it go "tee hee silly you mean xl right, let me just do a search for xl"

The Fool
Oct 16, 2003


quote:

various excel reporting horrors

Isn’t this the kind of thing PowerBI is made for?

Bunni-kat
May 25, 2010

Service Desk B-b-bunny...
How can-ca-caaaaan I
help-p-p-p you?

quote:

Good Morning,

Please have someone install Adobe Acrobat Pro. She requires this software to be able to open multiple pages in one scan. When only using the standard Adobe Acrobat Reader, the scans received comes in multiple batches, not in one scan. She requires this for receiving students’ assignments.

Thank you,

This seems incorrect to me.

Steakandchips
Apr 30, 2009

LordVorbis posted:

I once produced a report that would live update all the data required on launching into a pivot table nicely summarised. You know, the way it should be, and then the report sheet would be made available in a central location so anyone could get data as and when the needed it.

The CIO instead asked that it be emailed weekly, with the data saved at that point as a snapshot and all the locations drill downs already clicked on the pivot. There were 17 of them. So I made a macro that would literally just do the equivalent of double clicking the cell, name the launched tab and then sort them. I'm still kind of mad that I got asked to spend time clicking a cell for someone else so they wouldn't have to.

So every week an email with 20-30 recipients with an 8 MB attachment was sent out, and then they'd all bitch about running out of inbox space.

gently caress that place.

Why was it 8mb if it’s just supposed to be a summary?

Ghostlight
Sep 25, 2009

maybe for one second you can pause; try to step into another person's perspective, and understand that a watermelon is cursing me



The Fool posted:

Isn’t this the kind of thing PowerBI is made for?
Every single one of our users who has requested PowerBI has immediately gone quiet but continued to produce and request Excel based reporting.

The Fool
Oct 16, 2003


Ghostlight posted:

Every single one of our users who has requested PowerBI has immediately gone quiet but continued to produce and request Excel based reporting.

God forbid users need to learn how to use new tools.

Dick Trauma
Nov 30, 2007

God damn it, you've got to be kind.
Last night the CEO started emailing me asking about software to manage his passwords. As usual I made my recommendation and offered to create the account for him and help him install apps/plugins.

I say "as usual" because we have been having this same interaction every four months or so for almost three years now. It never goes any farther than this.

Volguus
Mar 3, 2009

Dick Trauma posted:

Last night the CEO started emailing me asking about software to manage his passwords. As usual I made my recommendation and offered to create the account for him and help him install apps/plugins.

I say "as usual" because we have been having this same interaction every four months or so for almost three years now. It never goes any farther than this.

Maybe he's just testing you: "Let's see what does Dick Trauma recommend today?"

Dick Trauma
Nov 30, 2007

God damn it, you've got to be kind.
I'll remind you that he once copied me in on an email exchange with his doctor, refilling his prescriptions for ADD meds and Cialis.

I can confirm he needs ADD meds. The other need I hope to remain ignorant of.

GreenNight
Feb 19, 2006
Turning the light on the darkest places, you and I know we got to face this now. We got to face this now.

I'm sure one day you'll have a long, hard discussion about it.

Dick Trauma
Nov 30, 2007

God damn it, you've got to be kind.

GreenNight posted:

I'm sure one day you'll have a long, hard discussion about it.

:gonk:

GreenNight
Feb 19, 2006
Turning the light on the darkest places, you and I know we got to face this now. We got to face this now.


I mean you have your user name for a reason.

Sickening
Jul 16, 2007

Black summer was the best summer.
2 APC ups on seperate power circuits are registering 30k wiring faults a day collectively. Our general contractor sends an email telling us to unplug the ups's and replug them in. Our electric company basically told us to gently caress off.

My boss just sent me a text asking if I had any ideas. I told him "Yes, my idea is to have someone who knows what they hell they are doing to fix it."

Thanks Ants
May 21, 2004

#essereFerrari


I swapped a couple of dumb UPSes out at a site with some newer ones that actually had screens and network cards in, and one of them went crazy alerting that live and neutral were reversed. Turns out the circuit had been wired that way since it was installed.

notwithoutmyanus
Mar 17, 2009
We have 200 UPSes that randomly fail because a: networking was made responsible for them and b: the sr networking guy somehow thinks doing a self test every 14 days is a bad idea.
Over the weekend we had a LEC dispatch to a site to find out the UPS had battery failures.

Sickening
Jul 16, 2007

Black summer was the best summer.

notwithoutmyanus posted:

We have 200 UPSes that randomly fail because a: networking was made responsible for them and b: the sr networking guy somehow thinks doing a self test every 14 days is a bad idea.
Over the weekend we had a LEC dispatch to a site to find out the UPS had battery failures.

In all honesty I don't really know who the gently caress does UPS's well. Is it a 3rd party vendor? Is it your facilities people? Network/Sysadmins? Who the hell do the big data centers use?

I just setup the alerting email address and setup the self test on each one in a way that makes sense. That is it. I respond to what it tells me. I totally trust what 3rd parties tell me on sizing as well as the generators behind them. I am totally clueless beyond that.

Thanks Ants
May 21, 2004

#essereFerrari


APC have a monitoring/maintenance service, StruxtureOn.

I imagine it's expensive.

xsf421
Feb 17, 2011

Sickening posted:

In all honesty I don't really know who the gently caress does UPS's well. Is it a 3rd party vendor? Is it your facilities people? Network/Sysadmins? Who the hell do the big data centers use?

I just setup the alerting email address and setup the self test on each one in a way that makes sense. That is it. I respond to what it tells me. I totally trust what 3rd parties tell me on sizing as well as the generators behind them. I am totally clueless beyond that.

We have a team of i think 8 people who do nothing but 24/7 IT infrastructure stuff. They're responsible for all the power/cabling for our DC and remote IT closets, all the HVAC for the DC and said closets, and all the UPS's that power the systems. They have SiteScan set up to email the 24/7 NOC team, who then wakes them up if it's something urgent that needs taken care of outside of their normal hours. Obviously this isn't really feasible for anything short of a company our size (~19,000), but it's very effective and the maintenance gets done.

Corsair Pool Boy
Dec 17, 2004
College Slice

notwithoutmyanus posted:

We have 200 UPSes that randomly fail because a: networking was made responsible for them and b: the sr networking guy somehow thinks doing a self test every 14 days is a bad idea.
Over the weekend we had a LEC dispatch to a site to find out the UPS had battery failures.

This is why some of them charge so much when they get unnecessarily dispatched. We have customers that will demand a dispatch when their office goes down for the weekend, SHOW UP TO LET THE TECH IN THE BUILDING, and find out theres a power outage. Because they don't want to go onsite to confirm power or reboot anything first. And then they have the temerity to argue over who has to pay the nff dispatch fee.

Corsair Pool Boy
Dec 17, 2004
College Slice

Sickening posted:

2 APC ups on seperate power circuits are registering 30k wiring faults a day collectively. Our general contractor sends an email telling us to unplug the ups's and replug them in. Our electric company basically told us to gently caress off.

My boss just sent me a text asking if I had any ideas.

Just block the emails from the APCs to suppress alerts! If they are still working with all those errors there clearly isn't an actionable problem.

divabot
Jun 17, 2015

A polite little mouse!
It's insane to use consumer kit like Buffalo for business use. But how actually are Buffalos for home use? I'm in need of a home NAS and going "ouch" at the price tag on a QNAP.

Collateral Damage
Jun 13, 2009

Dick Trauma posted:

I'll remind you that he once copied me in on an email exchange with his doctor, refilling his prescriptions for ADD meds and Cialis.

I can confirm he needs ADD meds. The other need I hope to remain ignorant of.
Dr Dick, Trauma specialist.

Aunt Beth
Feb 24, 2006

Baby, you're ready!
Grimey Drawer

divabot posted:

It's insane to use consumer kit like Buffalo for business use. But how actually are Buffalos for home use? I'm in need of a home NAS and going "ouch" at the price tag on a QNAP.
You get what you pay for. Ask Larchesdanrew for his Buffalo tales.

The Fool
Oct 16, 2003


divabot posted:

It's insane to use consumer kit like Buffalo for business use. But how actually are Buffalos for home use? I'm in need of a home NAS and going "ouch" at the price tag on a QNAP.

I don’t know how they compare price wise, but synology has some good home units.

Griffith86
Jun 19, 2008

The Fool posted:

I don’t know how they compare price wise, but synology has some good home units.

Synology hardware is good, but honestly I think you're better off building your own and then running http://xpenology.me/ which is basically a bootloader for running the Synology OS on your own hardware. This is what I ended up doing after awhile due to the box I had not having enough processing power or enough memory to do the things I wanted.

Now I have an i5 with 16GB of ram and 6 hard drives in a Node 304 case. It's way overkill but it allows me to do a lot more things on it and you have control of the quality of hardware in it.

Griffith86 fucked around with this message at 15:37 on Oct 17, 2017

Agrikk
Oct 17, 2003

Take care with that! We have not fully ascertained its function, and the ticking is accelerating.
[quote="“divabot”" post="“477457928”"]
It’s insane to use consumer kit like Buffalo for business use. But how actually are Buffalos for home use? I’m in need of a home NAS and going “ouch” at the price tag on a QNAP.
[/quote]

Another vote for rolling your own.

There's plenty of good options for free NAS OSes out there and you get the hardware upgradability, performance and expandability you want/need at the price point you want.


Just stay the gently caress away from RAID-0 and you'll be fine.

22 Eargesplitten
Oct 10, 2010



Has anyone done a Raspberry Pi NAS, or does the cost of the external RAID card negate the price savings of the Pi?

How bad is software RAID 1 for home applications?

Sheep
Jul 24, 2003
RAID 1 is fine if you only have 2 or 3 disks, any more disks than that and you might as well go with a higher RAID level.

Also here's a good video about fun things to do with RAID 0 arrays.

Dr. Arbitrary
Mar 15, 2006

Bleak Gremlin
Do JBOD and if you have an important file, copy it twice.

Methanar
Sep 26, 2013

by the sex ghost
Hardware raid is cancer. Always use software raid.

GreenNight
Feb 19, 2006
Turning the light on the darkest places, you and I know we got to face this now. We got to face this now.

I have a QNAP I got from work. It's pretty nice but one of the drive bays is dead, so 3 out of the 4 work. I backup everything to an external drive nightly if the entire unit ends up making GBS threads itself.

MF_James
May 8, 2008
I CANNOT HANDLE BEING CALLED OUT ON MY DUMBASS OPINIONS ABOUT ANTI-VIRUS AND SECURITY. I REALLY LIKE TO THINK THAT I KNOW THINGS HERE

INSTEAD I AM GOING TO WHINE ABOUT IT IN OTHER THREADS SO MY OPINION CAN FEEL VALIDATED IN AN ECHO CHAMBER I LIKE

Methanar posted:

Hardware raid is cancer. Always use software raid.

You should be tarred and feathered sir.

Thanks Ants
May 21, 2004

#essereFerrari


Hardware RAID makes no sense when you're hobbying and don't have a support contract that can get you the same card running the same firmware when it blows up.

MF_James
May 8, 2008
I CANNOT HANDLE BEING CALLED OUT ON MY DUMBASS OPINIONS ABOUT ANTI-VIRUS AND SECURITY. I REALLY LIKE TO THINK THAT I KNOW THINGS HERE

INSTEAD I AM GOING TO WHINE ABOUT IT IN OTHER THREADS SO MY OPINION CAN FEEL VALIDATED IN AN ECHO CHAMBER I LIKE

I suppose I can understand that, but when drives start dying and you run into weird poo poo with your software RAID you have a much higher chance of having a non-recoverable situation (or extremely annoying/lengthy recovery) than you would with a hardware RAID

fishmech
Jul 16, 2006

by VideoGames
Salad Prong

22 Eargesplitten posted:

Has anyone done a Raspberry Pi NAS, or does the cost of the external RAID card negate the price savings of the Pi?

How bad is software RAID 1 for home applications?

Software RAID 1 running on a Raspberry Pi is going to have pretty bad performance, but you already have pretty bad performance trying to run multiple disks and a network connection at once through the single USB 2.0 hub they'll all be hooked up to on the device.

Similarly, any sort of USB external RAID controller you'd manage to get going with the Pi would still have performance rendered slow by the way the Pi works.

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22 Eargesplitten
Oct 10, 2010



Ah, okay. I was under the impression it had a USB 3 port, which at least hypothetically gets faster performance than SATA? I’ve never tested it, maybe there’s a gotcha to that.

I didn’t think a NAS would need much processing power, but I will freely admit I have never worked on one so I guess I’m wrong.

Maybe I should just just get an older computer from the college surplus store and a RAID controller card? There’s plenty of Optiplexes with older i5s and 8GB for $150-200.

I really only would need RAID 1, I don’t have a ton of stuff. Maybe 1 - 1.5TB between all three of our computers. Doesn’t seem to make sense to buy three disks when two 3-4TB disks would be easily enough for the foreseeable future.

22 Eargesplitten fucked around with this message at 17:07 on Oct 17, 2017

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