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Not me, but my husband's co-worker at their helpdesk had a user ask him whether .com was spelled .c-o-m or .c-0-m. I think if you've reached that point in your life, you need to be bricked into your cubicle like in that Poe story.  Congratulations! Now burn down the building on your way out.
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Feb 8, 2018 21:39
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Thanatosian posted:I am amazed that Fiserv isn't the least-competent. We have been discussing whether or not we think their support people are deliberately sabotaging us to get us to switch to managed services. You're gonna have to work hard to get me to believe Fiserv isn't pants-on-head dumb. See: Datasafe
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Feb 8, 2018 21:47
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A ticket comes in for a normal routine outage. The normal process is followed. Department A is notified and is given ownership of the ticket because they fix it 95% of the time, Department B is notified because even though they fix it a measly 5% of the time, they're standing next to the equipment and it takes 10 seconds to check if it's working and can save 2 hours of everyone's time. Department B gets back to us with result of their investigation: no trouble found with Department B equipment, please refer to Department A for further investigation. Still routine and completely not surprising. A few minutes later, I'm notified that Department A is requesting B's assistance. Reason: no trouble found with Department B equipment, please refer to Department A for further investigation. It was a a straight copy/paste of the other department's update with no further justification added. I briefly thought about how much snark I could get away with, and sent it back to Department A with the reason: Forwarding to A as per A's request.
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Feb 8, 2018 21:54
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The department pulling this poo poo...I don't understand them. They used to be real good and on the ball. Now they're straight up negligent and combative. They hide information to avoid taking ownership of outages. They're ignoring their own director who's telling them to knock that poo poo off. They don't even read the tickets anymore, and instead look for any excuse to stop the outage clock to pad the metrics for a different department altogether. They were even caught editing times on closed tickets without justification just to make fix times look better, so now they no longer have permissions to make changes to closed tickets anymore.
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Feb 8, 2018 21:58
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Entropic posted:I’m in the midst of an employer-paid virtual course on Avaya IP Office, and their setup is pretty bad. Oh lord, one of the lab exercises is setting up voicemail pro auto attendants and testing them, but this is all using softphones on a remote desktop with no audio. So you can’t actually record anything but blank silence and you can’t hear anything when you dial in. Really showcasing your world-leading communication and collaboration technology here Avaya.
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Feb 8, 2018 22:09
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Avaya should have ended when they went into chapter 11. IP Office is polishing a decayed turd at this point and they'd have been much better turning Aura into a SME-level product. Instead they've decided they need about a million different platforms running different code bases from different developer teams.
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Feb 8, 2018 22:16
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Thanks Ants posted:Avaya should have ended when they went into chapter 11. IP Office is polishing a decayed turd at this point and they'd have been much better turning Aura into a SME-level product. Instead they've decided they need about a million different platforms running different code bases from different developer teams. my current job is moving to avaya, but having a VAR handle everything, how hosed are we on a 1 to 10 scale? Our main business is as a call center. Also, I am looking for a new job already so I don't care too much, especially since during my limited time here I will have no ownership of the phone system.
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Feb 8, 2018 22:23
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Uhh maybe you’re fine if you’re on Aura rather than IP Office, other than the fact you will most certainly have paid a fortune for it. The endpoints are poo poo in terms of quality and features for what they cost but I never really use my desk phone, and I didn’t pay for it.
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Feb 8, 2018 22:27
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I actually like IP office as a phone system for small / medium businesses. Visual voicemail works nice, clients like using it, programming it through the Manager thick client is really nice and easy. It’s way over-priced for what it is, but so is everything aimed at that market. Their partner training stuff is a complete racket though.
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Feb 8, 2018 22:35
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Judge Schnoopy posted:Though fiserv changes monthly as they buy competitor products, absorb 10% support staff and gut the rest. Then that support staff trains fiserv people. While I'm sure they right the ship with some of their stuff (some Fiserv stuff is absolutely best-in-class and, weird as it sounds, a joy to work with) this isn't always the case. See: Corillian/Voyager. CheckFree bought Corillian in early 2007, everyone was thrilled. Fiserv bought CheckFree a couple months later, and most of the original Corillian folks were either made redundant or got out quickly after seeing the writing on the wall. Fiserv was left with a monster codebase that they didn't understand, so they outsourced most of the dev and professional services work to India. There's been little to no innovation on the platform since, it runs like poo poo at scale, and making any change to it (all banks want their own custom touch) costs dump trucks full of money. Before I left the bank they told us something like a $10MM overall price tag to bring forward customizations and upgrade to the latest version, which had only minor new features that didn't really apply to our customer base. Last I heard, their OLB customers had been mostly carved up by a few other OLB shops and they were thinking about putting it on life support. Thanatosian posted:I am amazed that Fiserv isn't the least-competent. We have been discussing whether or not we think their support people are deliberately sabotaging us to get us to switch to managed services. My worst experiences have been with FIS, but Fiserv is a pretty close second. Recently JHA has been pissing me right off, but generally speaking they're not awful and certainly the lesser of three evils. At some point I'll share some of the ridiculous stuff I've run into but I think it may have to wait until I switch industries (no idea when that'll be, life is Real Good where I'm at), as Financial Services is notoriously tight-knit, word gets around fast and I'm not looking to burn any bridges. E: Irritated Goat posted:You're gonna have to work hard to get me to believe Fiserv isn't pants-on-head dumb. See: Datasafe  Probably the worst product that Fiserv sells. I'm so sorry. nullfunction fucked around with this message at 22:49 on Feb 8, 2018 |
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Feb 8, 2018 22:43
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dragonshardz posted:RIP Vile Rat. Seconded.
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Feb 8, 2018 22:48
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dragonshardz posted:RIP Vile Rat. https://www.wnyc.org/story/11-rip-vile-rat/
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Feb 8, 2018 22:58
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a bunch of people posted:fiserv loving triggered, as the kids say. Anyone used Stone River WCMS? That's....oh boy. Ask me about their poo poo software running SMB1 over WAN, and by WAN I mean to a datacenter in Florida or Pennsylvania from California. On second thought, don't ask me because it's too early in the day to crack the scotch.
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Feb 8, 2018 23:01
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Entropic posted:I actually like IP office as a phone system for small / medium businesses. Visual voicemail works nice, clients like using it, programming it through the Manager thick client is really nice and easy. I really like the IP Office Basic/Partner mode. I know many IP office people hate it, but I like it. It is a perfect replacement for small businesses with basic telecom needs that are coming from a older Partner system. Many of our branch locations use one. You don't even need to use the Manager client to configure Basic mode. The web interface is sufficient for most tasks. Though you can use the Manager client if you want.
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Feb 8, 2018 23:02
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dragonshardz posted:RIP Vile Rat.
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Feb 8, 2018 23:14
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stevewm posted:I really like the IP Office Basic/Partner mode. I know many IP office people hate it, but I like it. It is a perfect replacement for small businesses with basic telecom needs that are coming from a older Partner system. Many of our branch locations use one. Most of what I’ve ended up doing in my current job is to do with installing and supporting Essential edition IPO running the on 500v2 chassis. We generally install them with a little Mikrotik router so we have remote access on the WAN port via our VPN and between Manager and the System Status application it’s super easy to administer remotely. Once we’ve got a site up and running we rarely have to actually go to site for anything that doesn’t involve physically cross-connecting extensions. My only bad experiences with IPO have been when it was programmed by someone, usually the client themselves, who didn’t quite know what they were doing. Like the site where they didn’t want to have a prefix digit to dial outside the system, and didn’t have line appearances, and didn’t plan their internal extension numbering well, and ended up not able to phone certain people because the first four digits of their phone number matched an internal extension. 
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Feb 8, 2018 23:39
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dragonshardz posted:RIP Vile Rat.
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Feb 8, 2018 23:46
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blackswordca posted:So a phone call came in... Congratulations man, that's excellent! ATB?
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Feb 9, 2018 00:05
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nullfunction posted:While I'm sure they right the ship with some of their stuff (some Fiserv stuff is absolutely best-in-class and, weird as it sounds, a joy to work with) this isn't always the case. See: Corillian/Voyager. CheckFree bought Corillian in early 2007, everyone was thrilled. Fiserv bought CheckFree a couple months later, and most of the original Corillian folks were either made redundant or got out quickly after seeing the writing on the wall. Fiserv was left with a monster codebase that they didn't understand, so they outsourced most of the dev and professional services work to India. There's been little to no innovation on the platform since, it runs like poo poo at scale, and making any change to it (all banks want their own custom touch) costs dump trucks full of money. Right now, they left me hanging on a software issue that is going to cause problems with people's payroll tomorrow, so I have to cancel plans I had tonight and come in four and a half hours early tomorrow to try to get it loving fixed. I was making noise about this all goddamn week, they waited until today to get back to me, and instead of fixing it, broke it worse.
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Feb 9, 2018 00:38
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Old lovely inherited rack inside an office, loud as poo poo and at full capacity. My handiwork in a shiny new locked cabinet behind the front desk.  The cabinet is settled into a recess that used to house power equipment from the 70s. There is a nice 10 foot brain stem leading to the patch panel on the wall. The whole cabinet wheels out 6 feet to allow easy access to the recess / back of cabinet. gently caress you awful networking, get the gently caress out of here!
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Feb 9, 2018 01:12
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Got some neat patches and some new cables, gonna fix up the poo poo closet here.
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Feb 9, 2018 02:11
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Judge Schnoopy posted:Old lovely inherited rack inside an office, loud as poo poo and at full capacity. Do I get fries with that?
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Feb 9, 2018 05:58
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Irritated Goat posted:You're gonna have to work hard to get me to believe Fiserv isn't pants-on-head dumb. See: Datasafe Oh do I have a FIS story for all of you. I started at a bank 2 yrs ago, and I found out last year that for more than 2 years - we'd been billed around...$30k extra for the connection to FIS which was supposed to be a 10mb circuit. Instead, they were giving us 6. When I found out about it, they denied it for about 3 months - literal radio silence to emails including me escalating further and further with them and including more and more management up the chain on our side due to lack of response, and then basically said "so, how do you want this? do you want free service for the next 12 months, or a check?" response from senior mgmt: check. Typically part? Of course I didn't see any prominent bonus or salary increase from literally getting the company $30k and am pretty much ready to look elsewhere.
notwithoutmyanus fucked around with this message at 11:36 on Feb 9, 2018 |
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Feb 9, 2018 11:32
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Entropic posted:
That's why I like Basic mode... It operates like a key system which just about everyone is familiar with. It emulates the old Avaya Partner ACS systems, so 2 digit extensions starting at 10 by default. I don't move far from the default config.. Plug it in, change the number of lines, define which analog station port is the paging output, name the extensions, and done. "Programming" consists of clicking a handful of checkboxes in a web GUI. Hard to screw it up.
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Feb 9, 2018 14:21
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AT&T down for anyone else?
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Feb 9, 2018 17:12
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nullfunction posted:
Tell me about it. I don't think I'd be this annoyed if it wasn't for the fact the browser based version installs like 80 loving "modules" and takes an hour even without leaving the network.  There's other stuff but that's at least slightly easier to pin down a possible location so I'll keep quiet.
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Feb 9, 2018 17:20
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Found out our new center has their gear mounted above the toilet. I suspect this will go swimmingly, pun intended.
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Feb 9, 2018 17:23
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lambeth posted:Found out our new center has their gear mounted above the toilet. I suspect this will go swimmingly, pun intended. Now I'm just imaging the poop particles in the network jacks and
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Feb 9, 2018 17:29
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Irritated Goat posted:Now I'm just imaging the poop particles in the network jacks and Flushing the DNS will be a regular necessity.
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Feb 9, 2018 17:37
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Now you can hook the toilet tubes to the internet tubes and shitpost directly.
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Feb 9, 2018 17:43
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Antioch posted:Congratulations man, that's excellent! Servus. Have a close friend who recommended me for the position.
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Feb 9, 2018 19:06
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lambeth posted:Found out our new center has their gear mounted above the toilet. I suspect this will go swimmingly, pun intended. Well, it worked for Linus Tech Tips for, like, two years.
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Feb 9, 2018 19:36
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blackswordca posted:Servus. Have a close friend who recommended me for the position. Oh poo poo you're coming to work with meeeeeee! I've never worked with a goon before. When do you start, I'll buy you lunch.
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Feb 9, 2018 19:37
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Antioch posted:Oh poo poo you're coming to work with meeeeeee! Should be by end of month. I have to get bonded, background check and all that.
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Feb 9, 2018 19:43
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Jesus, how many Credit Union goons are there?
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Feb 9, 2018 19:58
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DACK FAYDEN posted:We also did Benghazi We did a lot more than Benghazi.
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Feb 9, 2018 20:30
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At what point do you consider it appropriate to put a certification title in your LinkedIn profile? I think it's tacky seeing "Joe Blow, A+ N+ ITIL" but definitely acceptable to have "Jim Expert CCIE #69690" or whatever.
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Feb 9, 2018 21:09
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Anything relevant to what you want to do moving forward, so you're a network admin and want to keep climbing that chain? Remove A+/N+ but definitely have your CCNA/CCNP in there.
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Feb 9, 2018 21:14
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yes but caro was also our syrian branch of crazy.
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Feb 9, 2018 21:26
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Bigass Moth posted:At what point do you consider it appropriate to put a certification title in your LinkedIn profile? I think it's tacky seeing "Joe Blow, A+ N+ ITIL" but definitely acceptable to have "Jim Expert CCIE #69690" or whatever. Never. 
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Feb 9, 2018 22:24
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