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Staples tech support is so bad that even geek squad makes fun of them Let that sink in for a bit
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# ? Feb 16, 2018 21:56 |
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# ? Mar 28, 2024 10:23 |
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Renegret posted:Staples tech support is so bad that even geek squad makes fun of them Office manager sent the Staples office supply rep to me. Wants to quote us on Dell and other technology needs, and quotes us on a VoIP system....
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# ? Feb 16, 2018 22:30 |
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We get our coffee from Staples. It's awful. I can't imagine they will do MSP any better than coffee.
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# ? Feb 16, 2018 22:45 |
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Looks like the Staples MSP is just a re-branded MSP out of Toronto called Jolera. I haven't found customer reviews of them, but employee reviews are bog standard MSP. Either "This is the worst place on Earth!" or "Im from HR and was told to give us a 5* rating"
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# ? Feb 16, 2018 22:50 |
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blackswordca posted:Looks like the Staples MSP is just a re-branded MSP out of Toronto called Jolera. I haven't found customer reviews of them, but employee reviews are bog standard MSP. Either "This is the worst place on Earth!" or "Im from HR and was told to give us a 5* rating" "Excellent place to start, Excellent place to leave"
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# ? Feb 16, 2018 22:58 |
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The Fool posted:Did you know that Bruce Willis was dead the entire time in Sixth Sense? NOOOO!!!! You monster!
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# ? Feb 16, 2018 23:05 |
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Proteus Jones posted:NOOOO!!!! The real monster is Luke Skywalker's father, Darth Vader.
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# ? Feb 17, 2018 02:03 |
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blackswordca posted:Years ago I applied at Staples to be a tech.. they told me I had to sit on a till for 1 year before I could do it. This happened to me as well when I was in younger. I applied as a tech, but the interview was a bait and switch to work on the floor. They also told me I have to work up to a tech and that the one guy in their Tech Center was tough competition.
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# ? Feb 17, 2018 02:44 |
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Just watched this tonight. It's amazing, but trigger warning. https://www.youtube.com/watch?v=x_IG4DeedB4
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# ? Feb 17, 2018 06:50 |
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Renegret posted:Staples tech support is so bad that even geek squad makes fun of them I was pretty drat awesome. I couldn't even step outside for a break or cross the parking lot to go to work without customers fishing for answers.
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# ? Feb 17, 2018 07:36 |
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Samizdata posted:I was pretty drat awesome. I couldn't even step outside for a break or cross the parking lot to go to work without customers fishing for answers. Yeah I didn't mean anything personal. I did two years at geek squad and I assumed Staples was similar. A few pretty good people hamstrung by sales focused management and lovely co-workers because the job is about making money, not fixing poo poo. e: and zero training holy poo poo. Renegret fucked around with this message at 13:33 on Feb 17, 2018 |
# ? Feb 17, 2018 13:28 |
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oh rly posted:This happened to me as well when I was in younger. I applied as a tech, but the interview was a bait and switch to work on the floor. They also told me I have to work up to a tech and that the one guy in their Tech Center was tough competition.
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# ? Feb 17, 2018 17:03 |
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Renegret posted:Yeah I didn't mean anything personal. I did two years at geek squad and I assumed Staples was similar. A few pretty good people hamstrung by sales focused management and lovely co-workers because the job is about making money, not fixing poo poo. They had training? (And actually, my management was pretty good. They tried to take care of the floor staff and never fired anyone when we tried to have a little fun (like, when the periodic ink cart shoplifting gangs would come around, we one time hid the entire roller shelving in a side room, then told the manager they rolled it right into a truck) or the time they hard a catered breakfast brought in for anyone that wanted some (with advance notice for the non-daytime people).
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# ? Feb 17, 2018 21:47 |
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I actually got a current though my middle finger plugging a cord into a USB-A v3 port. I smooshed it riiiiight into the contacts as they energized lol.
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# ? Feb 19, 2018 01:47 |
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Hello, I binged Mr Robot over the weekend and it was amazing. Thank you guys for the push to just watch it. Season 2 Big spoiler I did not see the jail coming. I suspected that perhaps he was in an institution. But not jail. Onto Season 3!
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# ? Feb 19, 2018 09:58 |
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Sefal posted:Hello, I binged Mr Robot over the weekend and it was amazing. Thank you guys for the push to just watch it. Yesssssss. I know quite a few people who have up partway through s2. Once I finished it I strongly encouraged them to as well. I loved s3 so much. I think it dug a lot deeper into the humanity of everything and more than a few scenes hit me directly in the feels. Work chat: I get to figure out how to make KVM on ppc64le work today because this box I got can't be used for what I thought it could, so now it's just a toy.
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# ? Feb 19, 2018 11:00 |
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Crossposting here from the VMware thread: We have a handful of overseas developers using Visual Studio and a few other dev programs inside of a Windows 10 Horizon View pool I had setup at the request of a previous boss. Those devs are going to need to start using Docker for Windows as well, so I am testing a deployment in another pool to see how it will run (hint: it's bad). We have a pretty basic setup with each user having a single writable app volume for all of the data/software activation/whatever they would happen to change locally. Everything else is baked into the master VM. Has anyone dealt with this or anything similar? At this point I'm looking into a manual pool with assigned virtual or even physical desktops because the performance is so bad and the use of writable volumes has introduced a ton of small quirks with logging on/off. I'm just starting to toy with app volume exclusions as well.
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# ? Feb 19, 2018 20:40 |
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Gosh darnit I've spent weeks trying to figure out why the hell certain people can't access 365 from Outlook clients and why they can't authenticate, even got to the point where we would just flatten or replace machines for the sake of working. Turns out certain people have their IE Internet Options set to use an automatic configuration script which is either defunct or missing, gently caress knows how/why its there but switching it off made things work again.
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# ? Feb 19, 2018 22:51 |
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A ticket came in for one of our apps Sure, ok.
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# ? Feb 20, 2018 16:27 |
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Close ticket. Resolution: "OK."
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# ? Feb 20, 2018 17:51 |
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Can you attach images to the ticket?
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# ? Feb 20, 2018 18:01 |
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Issues going on this morning: * Users unable to log into iPads they use to have patients do paperwork. * Two users received firewalls to connect to the VPN at home. They did not receive power cords. Also, their firewalls were not configured correctly by our network techs. * Users unable to log into scheduling program. * Users unable to resend scans to the radiology program. * Network running slow/VPN going down repeatedly for center that had network work done on it last night. * Users unable to log into insurance program. Issues I need to work on to resolve: 0
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# ? Feb 20, 2018 18:15 |
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quote:Subject: How Often Does Cisco Scan for Viruses? I have literally no idea what the gently caress she is talking about. We have Cisco switches and ASA's but that's about it
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# ? Feb 20, 2018 19:14 |
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GnarlyCharlie4u posted:I have literally no idea what the gently caress she is talking about. We have Cisco switches and ASA's but that's about it Just reply with "Yes. Weekly." The people asking the question have no idea what they are asking and are making a box to tick. The people answering the question have no idea what they are being asked and are ticking a box. Since no knowledgeable person is making a learned decision based on anything remotely based in reality, you could answer "Yes. Purple" and it would have as much business impact.
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# ? Feb 20, 2018 19:19 |
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Cisco probably runs an antivirus on their servers and workstations so it would be reasonable to say "they scan for viruses daily" because someone probably does.
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# ? Feb 20, 2018 19:35 |
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Agrikk posted:Just reply with "Yes. Weekly." This is the key to dealing with stuff like this. Push back and it ties up your time. Make up some poo poo and it goes away, and nobody cares anyway.
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# ? Feb 20, 2018 19:38 |
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Thanks Ants posted:and nobody cares anyway. Until the moment Something Has Gone Wrong. Then papertrail becomes suddenly exceptionally important.
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# ? Feb 20, 2018 19:42 |
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18 Character Limit posted:Until the moment Something Has Gone Wrong. Then papertrail becomes suddenly exceptionally important. Phrase it better. "I can confirm we scan for viruses weekly". Make true statements an let them put the word "cisco" in there.
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# ? Feb 20, 2018 20:01 |
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18 Character Limit posted:Until the moment Something Has Gone Wrong. Then papertrail becomes suddenly exceptionally important. Doubly so if you're in an industry that has audit requirements.
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# ? Feb 20, 2018 20:03 |
For sure just saying "yeah" to dumb questions to make them stop wasting your time can bite you in the rear end if they come back two years later with your email and go "SEE THE I.T. MAN SAID THE CISCO SCANS FOR VIRUSES! IT'S HIS FAULT" and then you're fired for a dumb as hell reason Jaded Burnout posted:Phrase it better. "I can confirm we scan for viruses weekly". Make true statements an let them put the word "cisco" in there. Is a better answer that doesn't expose you to future stupidity.
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# ? Feb 20, 2018 20:14 |
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Jaded Burnout posted:Phrase it better. "I can confirm we scan for viruses weekly". Make true statements an let them put the word "cisco" in there. Actually this, I changed my mind
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# ? Feb 20, 2018 21:00 |
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So it turns out people will leave valuables in the actual recycling bin and expect them not to be thrown out: http://www.askamanager.org/2018/02/my-boss-suggests-hiring-her-boyfriend-for-everything-someone-threw-out-my-boots-and-more.html quote:2. Someone threw out my boots
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# ? Feb 21, 2018 04:15 |
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quote:but I also can’t understand why someone would have thrown them away rather than erring on the side of caution and thinking, “These don’t actually look like garbage.” Because they aren’t being paid anywhere near enough to to make judgement calls, you idiot. If they have to start making judgement calls on whether poo poo is trash or not, then they’ll likely take longer to do their job and get in trouble. Christ sake, you thundering moron. I hope she also stores stuff in her trash in email, and then it gets “accidentally deleted”. And I hope IT laughs at her when she asks if “some judgement could be applied” before it’s gone forever.
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# ? Feb 21, 2018 04:27 |
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Imagine the hell that person would raise if the cleaning staff took something that they thought weren't trash and put it on his/her desk. I bet the person would not be happy that they were erring on the side of caution then.
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# ? Feb 21, 2018 09:31 |
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Our janitor used to do that and the end result was a four-month pass-agg war between me and him through the office manager over whether or not a certain brand of CD case was recyclable and would I please stop putting them in my trash bin every day after he took them out and put them on my desk. By the end of it I had like four litres of cases I would just drag into the bin in the morning out of sheer stubbornness. I won though
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# ? Feb 21, 2018 12:12 |
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Ghostlight posted:Our janitor used to do that and the end result was a four-month pass-agg war between me and him through the office manager over whether or not a certain brand of CD case was recyclable and would I please stop putting them in my trash bin every day after he took them out and put them on my desk. By the end of it I had like four litres of cases I would just drag into the bin in the morning out of sheer stubbornness. why did you not talk to them?
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# ? Feb 21, 2018 18:53 |
ChickenOfTomorrow posted:why did you not talk to them?
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# ? Feb 21, 2018 18:55 |
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ChickenOfTomorrow posted:why did you not talk to them? Most likely is that like many offices, cleaning staff only come through when everyone's gone for the day. Second-best explanation.
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# ? Feb 21, 2018 19:00 |
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Avenging_Mikon posted:Most likely is that like many offices, cleaning staff only come through when everyone's gone for the day. As far as I'm concerned, my trash can is emptied by magic faeries.
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# ? Feb 21, 2018 19:06 |
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# ? Mar 28, 2024 10:23 |
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If I saw what looked like a new pair of boots in the trash, I would assume that they were there for a good reason, probably involving disgusting body fluids.
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# ? Feb 21, 2018 21:16 |