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sneakyfrog posted:sooo where does windows 10 professional for workstations fit into that Its the same as home but you can join a domain.
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Feb 21, 2018 23:36
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GreenNight posted:PDQ Inventory is pretty great. This is the way to go, much easier learning the vagaries of system center once it’s setup correctly. Probably you’re going to break it at some point, I know I did, but knowing where you need to end up makes doing the second installation yourself much more doable
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Feb 25, 2018 09:37
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sneakyfrog posted:sooo where does windows 10 professional for workstations fit into that Far as I can tell, its 10 Enterprise with a power plan which has any power saving stuff turned off for OMG MAXIMUM PERFORMANCE. I get the feeling it is for more realtime systems.
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Feb 25, 2018 18:04
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It's the CPU core and RAM limits which are the main differences I think
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Feb 25, 2018 18:21
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Our Kaspersky renewal is up. Price has gone up a bit (we're going through Dell) Should we try another reseller? Should we ditch Kaspersky and go with something else? Which one?
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Mar 15, 2018 13:35
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I like webroot
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Mar 15, 2018 13:49
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If you’re an O365 shop, check out Defender ATP
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Mar 15, 2018 16:33
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oh man I never saw this thread before, so here's an abridged version of a conversation I had with my favorite client. While our systems are down we are losing 100k AN HOUR!!!! FIX IT Well, your drobo storage took a poo poo because, well I dunno, it's a black box and you refused to buy a support contract, luckily we get a free 30-day trial so I am working with them. I have lost 400K ALREADY TODAY BECAUSE WE HAVE BEEN DOWN FOR 2 HOURS! We're working on it, but if you would like to not have this problem I do recommend upgrading your storage to something that is not a giant heap of poo poo I'M SENDING EVERYONE HOME BECAUSE YOU CAN'T FIX IT ok? 2 hours later it is now fixed, no data lost, you'll be ready to go tomorrow, I've tested everything and all VMs are operating as expected (really lovely) Thanks for all your help! So because of all your lost revenue today, I do recommend buying a support contract or, more preferably, a device such as an HP SAN instead of a consumer level NAS Nah too much money but you supposedly lost half a million dollars today, a SAN will only cost you a fraction of that have a nice day! 
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Mar 15, 2018 18:23
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Hope you charged them a ton
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Mar 15, 2018 18:45
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MF_James posted:oh man I never saw this thread before, so here's an abridged version of a conversation I had with my favorite client. Been here, done that. Usually the other way around though. Usually I'm recommending the later part before the former happens, and then writing an "I-told-you-so" contract when I fix it for them.
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Mar 15, 2018 18:48
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Bob Morales posted:Hope you charged them a ton Well I work at an MSP, so I don't charge poo poo, but I can tell you it's EXTREMELY likely that we make zero dollars on this client and, in fact, probably lose money with the amount of time the highest paid people (myself, our architect and a few other people) have to spend on them. CommieGIR posted:Been here, done that. Usually the other way around though. Usually I'm recommending the later part before the former happens, and then writing an "I-told-you-so" contract when I fix it for them. Oh no, we told them multiple times that the thing was garbage and they should have a support contract at the very least or something is going to go wrong, but I definitely made a point of it during the outage to bring it up again. MF_James fucked around with this message at 18:51 on Mar 15, 2018 |
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Mar 15, 2018 18:49
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What is it with MSP owners being unable to sack worthless sacks of poo poo clients simply because they've "been with them a long time"
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Mar 15, 2018 20:48
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Thanks Ants posted:What is it with MSP owners being unable to sack worthless sacks of poo poo clients simply because they've "been with them a long time" YOU DON'T WANT TO LOSE YOUR WORST CLIENTS!
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Mar 15, 2018 21:31
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Thanks Ants posted:What is it with MSP owners being unable to sack worthless sacks of poo poo clients simply because they've "been with them a long time" Reference maybe idk
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Mar 15, 2018 21:32
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Thanks Ants posted:What is it with MSP owners being unable to sack worthless sacks of poo poo clients simply because they've "been with them a long time" Depending on the size of the MSP, a lot of business is referral based, not cold-calls, and firing a client is almost always most expensive long-term unless you're losing cash by the boatload on them. The best way to get rid of those problem clients is continue to raise your rates every 6 months until they leave and write every single CYA email you could ever possibly need on things you warned them about.
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Mar 15, 2018 23:14
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Digital_Jesus posted:Depending on the size of the MSP, a lot of business is referral based, not cold-calls, and firing a client is almost always most expensive long-term unless you're losing cash by the boatload on them. The best way to get rid of those problem clients is continue to raise your rates every 6 months until they leave and write every single CYA email you could ever possibly need on things you warned them about. People who are good with computers who want to be their own boss but horrible social\interpersonal skills.
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Mar 15, 2018 23:24
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Thanks Ants posted:What is it with MSP owners being unable to sack worthless sacks of poo poo clients simply because they've "been with them a long time" My last boss was just too nice to ever drop a client. He could barely even bring himself to raise rates on clients that had been on the same contact for years. There's a reason his company isn't making much money, despite being one of the only good local MSPs.
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Mar 15, 2018 23:43
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This seems like the most relevant thread for my question: I'm a board member of a very small non-profit. Because of shenanigans we're moving offices and I've learned that we're paying $300 a month for phone and internet. Anyway we only get about a phone call a day so we'd like to drop the phone service entirely but keep the office phone number, and have it forward to the exec director's cell phone So any recommendations for a call forwarding service that will let us port our existing number, isn't too complicated, isn't too expensive, etc.
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Mar 16, 2018 23:03
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I'd probably just get a RingCentral account for ease of use, and then port the number to them. https://success.ringcentral.com/articles/en_US/RC_Knowledge_Article/5-10-Transferring-your-Phone-Number-to-RingCentral-Number-Porting You can then buy a handset that works over the Internet if you decide to do that later, add extra extensions etc. Thanks Ants fucked around with this message at 23:24 on Mar 16, 2018 |
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Mar 16, 2018 23:17
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MF_James posted:oh man I never saw this thread before, so here's an abridged version of a conversation I had with my favorite client. I love the ‘we’re losing a massive amount of $ per second fix it!!!!!’ thing. It’s always inflated bullshit and there’s this weird relation where the dollar amount seems to be proportional with the amount of penny pinching over your measly hourly rate after you fix it (which should be peanuts compared to the massive amount of money they’re supposedly making every single hour during normal operation)
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Mar 17, 2018 00:25
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I run my online business from my house, this downtime on my residential DSL service is costing me money
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Mar 17, 2018 00:29
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Old Binsby posted:I love the ‘we’re losing a massive amount of $ per second fix it!!!!!’ thing. It’s always inflated bullshit and there’s this weird relation where the dollar amount seems to be proportional with the amount of penny pinching over your measly hourly rate after you fix it (which should be peanuts compared to the massive amount of money they’re supposedly making every single hour during normal operation) I got in at 0715 on monday, said hi to three of the customers who sat down to chat for a while, while i got coffee and started working on other items. 45 minutes later i hear that those three couldn't logon (and atleast one had tried to before i got in) because of issues from the upgrade, then it turns out noone could logon. (their regular hours are 0730 to 1600). I started working on it and we had it all fixed after two hours, 45 minutes of them was to find out what had broken and how we could fix it, then less than five minutes per computer to fix it. They sent us a bill, itemized for each employee and how long they had been "unable to work". Their phones still worked, they had access to email both in the phone and via owa. The only thing they did not have access to was their ERP (i know that that is a huge bit of their daily use)
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Mar 17, 2018 14:40
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Presumably the contract they sign with you means that you can just laugh that bill away
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Mar 17, 2018 14:46
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FISHMANPET posted:This seems like the most relevant thread for my question: In addition to ringcentral, take a look at grasshopper and ooma.
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Mar 17, 2018 21:38
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I'm not sure if this is something that deserves its own thread, but I'm glad I found this thread because I manage something like 90 users by myself. I was sort of thrown into the job with enough technical knowledge to manage, but no IT Management history whatsoever and I've sorta made everything up as I go along. Anyway, my question is: what do you use for storage and organization? I'm trying to get my cube more organized. I have a big messy drawer full of random cables, lots of little spare items like speakers and mice, and a ton of random odds and ends. I tried to look for any sort of help online but obviously searching things like 'IT storage' and 'IT organization' direct me to completely different things. I'm obviously not looking for full-size racks and things like that since they have to fit in my cubicle.
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Mar 19, 2018 19:46
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Step 1: Not be in a cubicle. Step 2: Buy plastic bins and label them. Step 3: Have an "inventory" closet for the big stuff. Step 4: Get rid of anything you can get rid of.
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Mar 19, 2018 20:04
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Internet Explorer posted:Step 1: Not be in a cubicle. I addressed Step 1 but they didn't have any offices to offer, so instead they gave me an extra cubicle that I now use for system testing. Space is now less of an issue but I still need to get better organized. Thank you for the tips!
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Mar 19, 2018 20:35
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Manage 90 users by myself and from a cubicle? Yeah I’d punch my own face
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Mar 19, 2018 21:56
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Do not keep “lots of spare items”
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Mar 19, 2018 21:56
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Yeah, one IT person for 90 users is hella crazy. Probably a more tech-intensive industry, but we have ten IT people for ~200 users. Make your spares fit your space. Prioritize the things that are genuinely mission-critical and frequently need to be replaced. But outside of your office, you should definitely have a (preferably locked) storage area somewhere for your tech stuff.
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Mar 19, 2018 22:34
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Put all your spare parts in the cloud
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Mar 19, 2018 22:45
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You gotta be ruthless with spares - if it's something you'd be embarrassed to hand out to somebody due to the age or condition then just toss it out. There's no point piling up a ton of decade-old PC speakers and headphones in the event somebody needs to watch a webinar, just have them buy something off Amazon and expense it. gently caress tracking inventory of that sort of stuff.
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Mar 19, 2018 22:52
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Thanks Ants posted:You gotta be ruthless with spares - if it's something you'd be embarrassed to hand out to somebody due to the age or condition then just toss it out. There's no point piling up a ton of decade-old PC speakers and headphones in the event somebody needs to watch a webinar, just have them buy something off Amazon and expense it. gently caress tracking inventory of that sort of stuff. I agree with this 100%. Keeping new spares for anything that a user touches is a good idea. Don't reuse keyboards, mice, mouse pads, headphones - nothing. That poo poo's gross and it makes you look like a stingy, goony gently caress. And I've ran into too many places that do that. I literally walk up to a user's desk with the stuff still in the wrapping and throw away the old hardware in front of them.
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Mar 19, 2018 22:58
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Internet Explorer posted:I agree with this 100%. Keeping new spares for anything that a user touches is a good idea. Don't reuse keyboards, mice, mouse pads, headphones - nothing. That poo poo's gross and it makes you look like a stingy, goony gently caress. And I've ran into too many places that do that. I literally walk up to a user's desk with the stuff still in the wrapping and throw away the old hardware in front of them. I usually drop the box off at their desk and tell them to throw the old piece out or take it home. I'm not touching that garbage.
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Mar 19, 2018 23:00
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I work for a non-profit so it's hard to convince people to spend on stuff like that unless you have someone at almost the highest level of the company who is an advocate for New Stuff. Y'all aren't wrong though, it probably does end up costing more in the long run to both store and hand out garbage. Video cables though, hold them, forever.
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Mar 20, 2018 00:06
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If your spares aren't in a state where you can hand them out to a C-level then it's pointless having them - what are you going to say "sorry, don't have any keyboards that aren't crusty"? Keeping stock in different conditions depending on who it's for is also dumb (assuming one of the areas you support isn't a steel mill).
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Mar 20, 2018 00:13
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Thank you for all the advice, this is helpful. I'm lucky to be somewhere that my small purchases aren't scrutinized (and even new systems rarely are), so handing out new peripherals isn't a big deal.
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Mar 20, 2018 00:34
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We're a manufacturing company so I give no fucks about handing out old rear end keyboards to computers that sit on the shop floor getting all hosed. The worst is when you get back gross sticky laptops. Am I supposed to throw out this $1800 6 month old laptop?
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Mar 20, 2018 00:53
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Get laptops where the keyboards are an easily serviced part and replace the keyboards when they come back from someone. Consider it a cost of business. The rest of the case should clean up OK with some foam cleaner. Back in my intern days I used to have a decent enough relationship with our PC supplier that requesting new packs of rubber feet and screws wasn't ever chargeable. I have very strong opinions on not handing people beat up poo poo on their first day at your company. It's not really an issue I have to deal with any more, but even if it was most of our staff are employed for longer than the user hardware lifecycle anyway. Thanks Ants fucked around with this message at 00:59 on Mar 20, 2018 |
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Mar 20, 2018 00:56
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We're too loving cheap. I'll keep sniffing and using rubbing alcohol. The best is when you get back laptops with NRA sticks that are a nightmare to remove. I had to send out an email on that one.
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Mar 20, 2018 00:58
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