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Super Soaker Party! posted:While this is of course utter and complete bullshit, can you at least tell "engineering" something like "listen here fuckos, here's your VM, and I've got it backed up regularly. The sum total of support requests you can make to me regarding this VM is A) can you reboot it or B) can you restore a backup from a specific date. I will summarily ignore any and all other requests pertaining to it because as I'm sure you can understand I have no knowledge of how it works and will not be responsible for any issues it has". I shut the system down, since they decided our corporate DNS was too slow, so they'd turn on mDNS which caused a host of other VMs in the infrastructure to lose connectivity at intermittent times over the afternoon. I've kicked the requirements back over to the BA team explaining which requirements are unacceptable and what pieces are missing.
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Apr 9, 2018 22:32
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DigitalMocking posted:so they'd turn on mDNS. 
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Apr 9, 2018 22:37
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Thanks Ants posted:...can fundraisers be used for that sort of expenditure? Do you mean like, legally? I have no idea. We’re an independent religious school so we have a fair amount of freedom in how we conduct business. I assume that the director of operations, from whom this decision came, has made sure it’s kosher, but he has kind of a tenuous grasp on reality so I honestly don’t know. The way the fundraising auction works is that if a teacher or principal wants some big-ticket items for their classroom or building like a wall-mounted touchscreen or set of iPads or whatever, they fill out a form called “Fund-a-Need” and it’s placed on the auction block for wealthy donors to bid on. A lot of our students come from monied families so the fundraising dinner has a lot of rich bigwigs looking to throw money around, and flashy items like that generally get funded in this way. Personally, I think it’ll look loving ridiculous if we’re trying to get basic institutional needs paid for like this, particularly since we just raised tuition by a thousand bucks this year, but hey; I just do what I’m told.
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Apr 9, 2018 22:47
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Yeah maybe you can fundraise for it legally but you look pretty shady if you’re a private school trying to cover what are basically operational expenses via charity dinners or whatever, since people are meant to buy poo poo they can put their name on at those sorts of things. Get little brass plaques made up for each network switch that you buy, and have a really small pair of curtains in front of it when you first power it up.
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Apr 9, 2018 23:31
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Aunt Beth posted:We have a homegrown fiber ISP here in Rochester, Greenlight Networks, that grows their network based on real demand rather than speculation. So they actually rely on neighborhoods to get together and advertise for them. The word of mouth advertising is very effective, as it becomes a first-person testimonial rather than a Spectrum or Frontier billboard essentially telling you that you're stuck with them. When a given area gets enough Greenlight sign-ups, they build it out. That way they cover the costs of getting the infrastructure in place as well as ensuring profitability. Could be the doorhanger you got was something similar. Wait, like, Rochester, NY? I wonder what it would take for them to expand to Buffalo? I'd kill an orphan to be free from the expense of Verizon. Rock solid connection, but it's twice the price as your Greenlight Networks, and my only other choice is Spectrum, and I'll fornicate myself with a red hot flail before I go back to them.
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Apr 9, 2018 23:43
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Digitalmocking Friday 03:55 pm I am shutting this server down until the server role and it's impact on production can be assessed. gently caress them.
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Apr 10, 2018 00:24
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DigitalMocking posted:Digitalmocking I clapped when I read that email after I got home. You did good.
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Apr 10, 2018 00:37
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Thanks Ants posted:Get little brass plaques made up for each network switch that you buy, and have a really small pair of curtains in front of it when you first power it up. Perfect. As a bonus, it’ll make them easier to identify if they need service. “The James Quincy Fauntleroy switch is down!”
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Apr 10, 2018 01:59
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What are you doing in production that isn't giving engineers a place to run their things.
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Apr 10, 2018 02:21
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https://github.com/Microsoft/winfile Hello new shell for users who annoy me.
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Apr 10, 2018 03:25
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Weedle posted:Do you mean like, legally? I have no idea. We’re an independent religious school so we have a fair amount of freedom in how we conduct business. I assume that the director of operations, from whom this decision came, has made sure it’s kosher, but he has kind of a tenuous grasp on reality so I honestly don’t know. Find a way to get people's names etched onto the hardware. Really appeal to a donor's ego. This Cisco Router brought to you by Ed!
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Apr 10, 2018 05:42
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CitizenKain posted:Find a way to get people's names etched onto the hardware. Really appeal to a donor's ego. This Cisco Router brought to you by Ed!  I'm disappointed I wasn't able to find a mock-up with this signature 
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Apr 10, 2018 08:35
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I knew that a dick joke was on the way in that episode but it was still great
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Apr 10, 2018 10:57
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"Hey, can you give NON_MANAGEMENT_USER access to the file \\MANAGEMENT\SOMETHING\ELSE\REPORTS\BLAHBALH ?"
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Apr 10, 2018 13:39
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Bob Morales posted:"Hey, can you give NON_MANAGEMENT_USER access to the file \\MANAGEMENT\SOMETHING\ELSE\REPORTS\BLAHBALH ?" My old job had something like this and because the requests came from director level and my boss was a bit dumb we ended up with the most hosed up folder structures where really important files and folders accessed by regular staff would be hidden behind management level only folders. It was like little parts of the folder structure were Switzerland that just did not give a poo poo about any of the permissions above it and operated by itself. So a huge amount of permissions on the folders went something like -> Read only -> Modify -> list folder contents -> list folder contents -> list folder contents -> FULL CONTROL. It was an utter shitshow and before I left I recommended that they just build a brand new folder structure for their data and force the users to migrate it themselves so they could at least have a semblance of logic behind their folder structure (nothing ever changed and is probably even worse today).
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Apr 10, 2018 14:39
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Aunt Beth posted:We have a homegrown fiber ISP here in Rochester, Greenlight Networks, that grows their network based on real demand rather than speculation. So they actually rely on neighborhoods to get together and advertise for them. The word of mouth advertising is very effective, as it becomes a first-person testimonial rather than a Spectrum or Frontier billboard essentially telling you that you're stuck with them. When a given area gets enough Greenlight sign-ups, they build it out. That way they cover the costs of getting the infrastructure in place as well as ensuring profitability. Could be the doorhanger you got was something similar. Good points, I hadn't considered that.
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Apr 10, 2018 15:03
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Aunt Beth posted:I get 100 down/20 up for $50/month, and I pay an extra $10 for a public IP (most folks are behind NAT) Ugh, so it's already an issue, get NAT-ed at the ISP level? It's simpler than ipv6 and ipv6-ipv4 bridge?
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Apr 10, 2018 15:41
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Dravs posted:My old job had something like this and because the requests came from director level and my boss was a bit dumb we ended up with the most hosed up folder structures where really important files and folders accessed by regular staff would be hidden behind management level only folders. It was like little parts of the folder structure were Switzerland that just did not give a poo poo about any of the permissions above it and operated by itself. At my current job I refused to put up with this poo poo. Nothing has a 'list folder contents' permission anymore and is structured in a sane way. I left folder shortcuts though and told staff the 'folder' moved to the bottom of their directory.
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Apr 10, 2018 16:03
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Judge Schnoopy posted:At my current job I refused to put up with this poo poo. Nothing has a 'list folder contents' permission anymore and is structured in a sane way. I left folder shortcuts though and told staff the 'folder' moved to the bottom of their directory. "Is this person a manager?" No... "Well why does she need a file in the management folder?" It's a report... "So put it in the reports folder" I really don't want to have to move the file Our sales people and engineering people do the same thing. Engineering puts drawings in the sales folder. Sales puts price lists in the engineering folders. WHY DO WE HAVE PERMISSIONS WHY CAN'T YOU GUYS JUST ALL SHARE THE FILES "They're not sales people Bob why would we want them in our files"
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Apr 10, 2018 16:17
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"How do I stop from having to login every time I use $program?" *includes screenshot of a login screen with an unchecked "Remember Credentials" option* Not my ticket, so for the sake of my sanity I'm choosing to believe that they tried checking it and it's not working.
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Apr 10, 2018 16:24
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Bob Morales posted:"Is this person a manager?" For us it was "This unsecured shared login needs access to this folder so they can report end-of-day transactions." "Ok we need to put the folder somewhere else where they have access" "Ohh no see it needs to be in this sub folder because that's where it's always been. And that's where the reports need to stay." "Fine. Have a shortcut. The folder is moving anyway. I'm not giving access to this folder over to an unsecured account. Thanks!"
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Apr 10, 2018 16:30
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Volguus posted:Ugh, so it's already an issue, get NAT-ed at the ISP level? It's simpler than ipv6 and ipv6-ipv4 bridge? Yes this is unfortunately a thing. Rather than doing things right and pushing IPv6 harder a bunch of ISPs decided that adding more NAT to the world was a better idea.
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Apr 10, 2018 17:10
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Hungry Computer posted:"How do I stop from having to login every time I use $program?" Maybe they don't know what a credential is.
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Apr 10, 2018 17:12
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neogeo0823 posted:Wait, like, Rochester, NY? I wonder what it would take for them to expand to Buffalo? I'd kill an orphan to be free from the expense of Verizon. Rock solid connection, but it's twice the price as your Greenlight Networks, and my only other choice is Spectrum, and I'll fornicate myself with a red hot flail before I go back to them. wolrah posted:https://en.wikipedia.org/wiki/Carrier-grade_NAT
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Apr 10, 2018 17:38
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Public IPs are loving expensive too, and I doubt using a NAT impacts 90% their customers.
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Apr 10, 2018 17:43
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A ticket came in: Hey, Helpdesk, this pesky error message came in again.
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Apr 10, 2018 19:23
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kensei posted:A ticket came in: Hey, Helpdesk, this pesky error message came in again. 
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Apr 10, 2018 19:27
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kensei posted:A ticket came in: Hey, Helpdesk, this pesky error message came in again. One of our helpdesk people called me to come help with an Exchange error earlier today: He couldn't make a new contact, and exchange kindly told him that "names can't start or end with a blank" right in the web interface with a little speech bubble next to the field. At least he had the decency to slap his own forehead when I read the error out loud and deleted the trailing space.
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Apr 10, 2018 19:30
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DOUBLE POST! I got a ticket today that users were getting denied access to their own Favorites folder. Our IDM system messed something up and outright reset the folder permissions to "administrators" and nothing else.. for 2500 users! Half an hour later I had a PowerShell script up and running that resets the folder ACL to inherit access rights from the parent folder. God I love PowerShell! Edit: This is the same system that set every single AD account to expire on the same day in January 2015. I found out because I was looking at the account for a specific user and saw that it was set to expire despite her being a full-time hire, checked a few more accounts, then the rest of them, then ran screaming to my boss. PowerShell helped save the day back then too. Crowley fucked around with this message at 19:36 on Apr 10, 2018 |
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Apr 10, 2018 19:33
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Volguus posted:Ugh, so it's already an issue, get NAT-ed at the ISP level? It's simpler than ipv6 and ipv6-ipv4 bridge? A lot of ISPs don't understand IPv6 or actively want to steer clear of it, so buy a big CG-NAT box instead. Crowley posted:Edit: This is the same system that set every single AD account to expire on the same day in January 2015. I found out because I was looking at the account for a specific user and saw that it was set to expire despite her being a full-time hire, checked a few more accounts, then the rest of them, then ran screaming to my boss. PowerShell helped save the day back then too. If it's that unreliable is there any scope for reducing the permissions that it has so it can't be this disruptive? Thanks Ants fucked around with this message at 20:19 on Apr 10, 2018 |
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Apr 10, 2018 20:16
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Thanks Ants posted:If it's that unreliable is there any scope for reducing the permissions that it has so it can't be this disruptive? Problem is that it's extremely difficult finding alternative software that supports all those special systems for municipality use. Luckily most of them have changed to ADFS verification, so in a few months we can drag the IDM-system out back and give it both barrels. (and that's what we're going to do, despite the vendor trying desperately to set up meetings where they can "explain" how useful the software is for.. something else I guess.)
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Apr 11, 2018 10:42
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Wibla posted:FTFY Something something cheeto president 
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Apr 11, 2018 11:29
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Crowley posted:One of our helpdesk people called me to come help with an Exchange error earlier today: He couldn't make a new contact, and exchange kindly told him that "names can't start or end with a blank" right in the web interface with a little speech bubble next to the field. At least he had the decency to slap his own forehead when I read the error out loud and deleted the trailing space.
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Apr 11, 2018 14:13
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Collateral Damage posted:Honestly it should just silently strip any leading or trailing whitespace and not burden the user with unnecessary errors like that. It wouldn’t be a Microsoft enterprise product if it didn’t take several more steps than it should to accomplish anything.
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Apr 11, 2018 15:14
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Dravs posted:[permissions shitshow] Bonus: even with my superadmin privileges I can't access all folders. So if somebody creates a giant rats nest of folders, then gets terminated, I have to reactivate their user profile, proxy in as them, then change the folder permissions. I love this system so much.
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Apr 11, 2018 15:59
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loving main production software released a new version. We tested, like good little IT drones. It worked. We deploy it out, suddenly a sub-system that used to get silently logged onto by the system doesn't anymore. Now, it asks the user for the credentials and our users don't know what they are.  In actuality, they do because that's how it works on the other system but  gently caress this lovely rear end software we're technically beta testing but they can't seem to fix any bugs without introducing 90 others.
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Apr 11, 2018 16:06
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Weedle posted:It wouldn’t be a[n] Fixed that for you
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Apr 11, 2018 16:07
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Irritated Goat posted:loving main production software released a new version. We tested, like good little IT drones. It worked. We deploy it out, suddenly a sub-system that used to get silently logged onto by the system doesn't anymore. Now, it asks the user for the credentials and our users don't know what they are.  Hey testing buddy Our testing setup doesn't interact with sales tax software or any of our invoicing systems. So what the gently caress do we even have it for!?
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Apr 11, 2018 16:08
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Real IT pros and devs test in prod.
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Apr 11, 2018 16:15
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iospace posted:Real IT pros and devs test in prod. It's easy, just don't have bugs in your code.
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Apr 11, 2018 16:17
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